Customer Relations Representative Jobs in New York
Customer Relations Representative jobs in New York concentrate in financial services, healthcare, telecommunications, and retail, reflecting the state's dense corporate infrastructure and large consumer base. Most hiring activity runs through New York City, Buffalo, and Albany, where organizations like JPMorgan Chase, Verizon, and Cigna maintain significant operations and ongoing customer-facing staffing needs. The most in-demand specializations include client retention, B2B account management, and healthcare customer support. See the openings below and apply to the ones that match your experience.
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Showing 5 of 14+ Customer Relations Representative jobs
Saturdays OFF • $19/hr • High Traffic Dealership • Career Growth
We are seeking a dedicated Automotive Service Customer Relations Concierge to join our dealership team. This role focuses on delivering exceptional customer experiences before, during, and after vehicle service interactions. The ideal candidate is an effective communicator, problem solver, and service-minded professional who can build trust with customers and support a smooth, efficient dealership operation.
About the Role — Automotive Customer Relations Concierge
The Automotive Customer Relations Concierge is responsible for managing customer touchpoints, coordinating service appointments, resolving concerns, and ensuring a concierge-level experience for every guest. This role collaborates with service advisors, parts, and management to facilitate timely communication and follow-through on customer needs.
Key Responsibilities — Customer Service, Appointment Coordination, and Issue Resolution
Greet customers upon arrival and act as the primary point of contact for customer relations throughout the visit.
Schedule and confirm service appointments via phone, email, and text; maintain accurate appointment records in the dealership system (DMS/CRM).
Perform proactive outreach for service reminders, follow-ups, recalls, and campaign notifications to increase retention and service throughput.
Manage inbound customer inquiries, complaints, and escalations with empathy and timely resolution; escalate complex issues to management when necessary.
Coordinate with service advisors and technicians to communicate vehicle status updates and estimated completion times to customers.
Offer concierge services such as ride arrangements, loaner vehicles, and shuttle scheduling where applicable.
Document customer interactions, feedback, and outcomes in the CRM to support continuous improvement and reporting.
Support sales and service promotions by communicating benefits and scheduling appointments to drive revenue and customer loyalty.
Qualifications — Automotive Customer Relations Concierge Skills and Experience
High school diploma or equivalent required; associate degree or certification in customer service, business, or automotive technology preferred.
1–3 years of customer service experience; automotive dealership experience or service department exposure is a strong plus.
Excellent verbal and written communication skills; professional phone presence and strong interpersonal skills.
Proficiency with CRM and dealership management systems (DMS); experience with scheduling tools and basic computer applications (MS Office, email).
Strong problem-solving abilities, attention to detail, and the ability to multitask in a fast-paced environment.
Customer-focused mindset with a commitment to delivering a positive guest experience and building long-term relationships.
Valid driver’s license and clean driving record preferred for shuttle or loaner vehicle responsibilities.
Benefits — Compensation, Perks, and Career Growth
Competitive hourly pay or salary plus performance-based incentives.
Medical, dental, and vision insurance options; employer-sponsored retirement plan.
Paid time off, holidays, and opportunities for paid training and professional development.
Employee vehicle purchase or lease programs and service discounts.
Career advancement opportunities within service, sales, or management tracks.
How to Apply — Automotive Customer Relations Concierge Application Instructions
Please submit your resume and a brief cover letter outlining your customer service experience and why you’re a strong fit for an Automotive Customer Relations Concierge role. Include your availability and any relevant certifications. Applications will be reviewed on a rolling basis.
Equal Opportunity Employer — Inclusive Workplace
We are an equal opportunity employer and welcome applicants of all backgrounds. We are committed to creating an inclusive environment that values diversity and provides equal employment opportunities for all qualified candidates.
Saturdays OFF • $19/hr • High Traffic Dealership • Career Growth
We are seeking a dedicated Automotive Service Customer Relations Concierge to join our dealership team. This role focuses on delivering exceptional customer experiences before, during, and after vehicle service interactions. The ideal candidate is an effective communicator, problem solver, and service-minded professional who can build trust with customers and support a smooth, efficient dealership operation.
About the Role — Automotive Customer Relations Concierge
The Automotive Customer Relations Concierge is responsible for managing customer touchpoints, coordinating service appointments, resolving concerns, and ensuring a concierge-level experience for every guest. This role collaborates with service advisors, parts, and management to facilitate timely communication and follow-through on customer needs.
Key Responsibilities — Customer Service, Appointment Coordination, and Issue Resolution
Greet customers upon arrival and act as the primary point of contact for customer relations throughout the visit.
Schedule and confirm service appointments via phone, email, and text; maintain accurate appointment records in the dealership system (DMS/CRM).
Perform proactive outreach for service reminders, follow-ups, recalls, and campaign notifications to increase retention and service throughput.
Manage inbound customer inquiries, complaints, and escalations with empathy and timely resolution; escalate complex issues to management when necessary.
Coordinate with service advisors and technicians to communicate vehicle status updates and estimated completion times to customers.
Offer concierge services such as ride arrangements, loaner vehicles, and shuttle scheduling where applicable.
Document customer interactions, feedback, and outcomes in the CRM to support continuous improvement and reporting.
Support sales and service promotions by communicating benefits and scheduling appointments to drive revenue and customer loyalty.
Qualifications — Automotive Customer Relations Concierge Skills and Experience
High school diploma or equivalent required; associate degree or certification in customer service, business, or automotive technology preferred.
1–3 years of customer service experience; automotive dealership experience or service department exposure is a strong plus.
Excellent verbal and written communication skills; professional phone presence and strong interpersonal skills.
Proficiency with CRM and dealership management systems (DMS); experience with scheduling tools and basic computer applications (MS Office, email).
Strong problem-solving abilities, attention to detail, and the ability to multitask in a fast-paced environment.
Customer-focused mindset with a commitment to delivering a positive guest experience and building long-term relationships.
Valid driver’s license and clean driving record preferred for shuttle or loaner vehicle responsibilities.
Benefits — Compensation, Perks, and Career Growth
Competitive hourly pay or salary plus performance-based incentives.
Medical, dental, and vision insurance options; employer-sponsored retirement plan.
Paid time off, holidays, and opportunities for paid training and professional development.
Employee vehicle purchase or lease programs and service discounts.
Career advancement opportunities within service, sales, or management tracks.
How to Apply — Automotive Customer Relations Concierge Application Instructions
Please submit your resume and a brief cover letter outlining your customer service experience and why you’re a strong fit for an Automotive Customer Relations Concierge role. Include your availability and any relevant certifications. Applications will be reviewed on a rolling basis.
Equal Opportunity Employer — Inclusive Workplace
We are an equal opportunity employer and welcome applicants of all backgrounds. We are committed to creating an inclusive environment that values diversity and provides equal employment opportunities for all qualified candidates.
See All 14 Customer Relations Representative Jobs in New York
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Find JobsCustomer Relations Representative Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Relations Representative Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
What New York Employers Look For
The qualifications that appear most often in customer relations representative jobs across New York.
- Associate or bachelor's degree in business, communications, or a related field
- One or more years of experience in customer service or client-facing roles
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills with demonstrated conflict resolution ability
- Ability to meet performance metrics including satisfaction scores and response time targets
- Familiarity with New York consumer protection regulations and complaint-handling procedures
Customer Relations Representative Jobs in New York: Frequently Asked Questions
How do you become a customer relations representative in New York?
Most customer relations representative roles in New York require at minimum a high school diploma, though many employers prefer an associate or bachelor's degree in business or communications. No state-issued license is required for the general role, but positions in regulated industries such as insurance or financial services may require New York State Department of Financial Services registration or a relevant FINRA license. Building experience through call center, retail, or administrative roles is the most common entry path.
Which companies hire customer relations representatives in New York?
Employers hiring customer relations representatives in New York right now include State Farm, Suburban Propane, and Kallati Jewels, based on current listings on Migrate Mate as of September 2026. New York's concentration of financial institutions, major hospital networks, and large telecommunications providers makes it one of the most active states for this role year-round.
Which New York cities have the most customer relations representative jobs?
Rome, Depew, and Cicero have the most customer relations representative openings in New York. New York City drives the majority of demand through its dense concentration of financial services firms, healthcare systems, and corporate headquarters, while Buffalo and Albany contribute steady volume from insurance carriers, state government agencies, and regional banks that rely heavily on customer-facing staff.
Are there remote customer relations representative jobs in New York?
Yes, and they are fairly common, since much of the work involves phone, email, and CRM systems that transfer well to remote settings. About 0% of customer relations representative openings tied to New York are remote or hybrid as of September 2026, reflecting strong adoption across financial services and healthcare employers. Client retention and inbound support roles tend to have the highest share of remote and hybrid schedules.
How can I get hired as a customer relations representative in New York with little or no experience?
The most realistic entry path is applying to high-volume consumer-facing roles at New York's large insurance carriers, hospital systems, or retail banks, which routinely hire candidates with no prior title-specific experience. Organizations like the major New York City Health and Hospitals system and large regional banks run structured onboarding programs for new customer support staff. Moving laterally from administrative assistant, front desk, or retail associate positions is common, and earning a customer service certificate through CUNY or SUNY community colleges strengthens an application.
Where can I find and apply to customer relations representative jobs in New York?
You can find and apply to customer relations representative jobs in New York on Migrate Mate, which lists current openings from employers across the state. Search the listings to find roles that match your experience level, preferred location, and industry, then apply directly to the ones that fit.
See All 14 Customer Relations Representative Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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