Customer Relations Representative Jobs in New York
Customer Relations Representative jobs in New York concentrate in financial services, healthcare, telecommunications, and retail, reflecting the state's dense corporate infrastructure and large consumer base. Most hiring activity runs through New York City, Buffalo, and Albany, where organizations like JPMorgan Chase, Verizon, and Cigna maintain significant operations and ongoing customer-facing staffing needs. The most in-demand specializations include client retention, B2B account management, and healthcare customer support. See the openings below and apply to the ones that match your experience.
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Showing 5 of 21+ Customer Relations Representative jobs
EHS Overview:
Episcopal Health Services Inc. (EHS) is a health system located on the Rockaway Peninsula in Queens, New York. EHS provides inpatient, outpatient, and emergency care to the diverse populations of the Rockaways, Five Towns, South Nassau, and beyond. The system offers comprehensive preventive, diagnostic, and rehabilitative services to people of all faiths.
St. John’s Episcopal Hospital is accredited by The Joint Commission’s Health Facilities Accreditation Program and is approved by the New York State Department of Health. The hospital is a recipient of the Gold-Plus Get with the Guidelines®-Stroke Quality Achievement Award and the Gold-Plus Get with the Guidelines®-Heart Failure Quality Achievement Award from the American Heart Association. Additionally, St. John's is proud to be redesignated as a Baby-Friendly® Hospital by Baby-Friendly USA – the accrediting body and national authority for the Baby-Friendly Hospital Initiative (BFHI) in the United States.
Come Grow With Us!
Type: Full-Time 75 Hours Bi-Weekly
Shift: Days
Hours: Varies
Pay: $29.56 - $31.03
Job Description:
The Customer Relations representative (CRR) is responsible for delivering exceptional service to patients, ensuring smooth operational processes, and contributing to a positive patient experience. This role performs administrative and clerical duties that support clinical operations, including appointment scheduling, insurance verification, registration, and patient communication. The CRR completes assigned work in a timely and professional manner with attention to detail, patient satisfaction, and operational efficiency.
Core/Operational Responsibilities:
- Coordinates patient appointments and provider schedules.
- schedules, reschedules, and cancels patient appointments based on provider schedules and documents appointment activity in Athena and Meditech.
- Reviews provider schedules in advance to optimize appointment flow, identify conflicts, and reduce scheduling inefficiencies.
- monitors appointment ticklers, workflow dashboards, and scheduling queues in Athena and completes required follow-up.
- Completes patient registration, pre-registration, eligibility, and authorization workflows.
- Collects and updates demographic and insurance information and verifies referral authorizations.
- Verifies patient insurance eligibility and updates insurance information to support accurate billing and timely reimbursement.
- Manages telephone, voicemail, paging, and call-routing responsibilities.
- Answers incoming calls, retrieves voicemail messages, determines the nature of each call, and routes callers to the appropriate individual or department.
- Operates paging and telephone systems as required.
- Performs appointment-reminder and no-show follow up
- Places appointments-reminder calls in accordance with established protocols.
- Contacts patients after missed appointments and issues no-show letters to prevent loss to follow-up.
- Supports patient arrival, check-in, check-out, and waiting-room service.
- Greets patients, visitors, and guests courteously, professionally, and respectfully and directs them to the appropriate office or examination room.
- Manages waiting areas by providing prompt updates about wait times or delays and addressing concerns.
- Completes patient check-in and check-out, verifies and updates demographic and insurance information at each visit, and refers patients to nursing or clinical staff for education and required screening questionnaires as appropriate.
- Promotes patient-portal enrollment and accurate electronic documentation.
- Proactively enrolls patients in the patient portal.
- Documents patient declinations in the electronic medical record as required.
- Collects and reconciles patient payments.
- Collects co-payments and other patient payments, explains service charges, and performs cashiering duties.
- Balances daily transactions and forwards daily cash collections to the hospital's main cashier office.
- Prepares medical records and the practice for upcoming patient visits.
- Reviews schedules in advance and ensures required documentation is available in Athena, Meditech, and related systems.
- Prepares the practice for the next workday through management of the workflow dashboard.
- Creates and follows patient case forms and transportation requests.
- Creates, manages, and follows up on patient cases; documents actions; tracks outstanding items; and coordinates next steps to support continuity of care.
- Processes request forms, including work and school forms, and coordinates patient transportation needs with timely follow-up.
- Maintains receipts, eligibility verification, and payment-justification documentation for the Medicaid and Medicare transportation reimbursement program.
- Performs document, mail, fax, filing, and supply-support functions.
- Prints, scans, faxes, files, and distributes documents and receives, sorts, and distributes mail and faxes.
- Monitors office supply inventory and requests replenishment in accordance with established procedures.
- Prioritizes patient experience, privacy, confidentiality, and continuity of care.
- Addresses patient inquiries and concerns and takes ownership of patient interactions through appropriate follow-up.
- Supports continuity of care while maintaining patient privacy and confidentiality at all times.
- Performs related and other assigned duties and follows downtime procedures.
- Performs all related duties and other duties requested.
- Follows downtime procedures during emergencies and other demanding situations.
Requirements:
- High School diploma or GED required, Associate's degree preferred
- 1-3 years of experience in customer service or administrative roles, preferably in a healthcare setting.
- Familiarity with patient scheduling, insurance verification, and registration processes
- Basic proficiency in Google Suite.
- Strong customer service and communication skills with patients, families, and staff.
- Excellent organization skills, multitasking, and attention to detail.
- Ability to manage high volume of calls and tasks efficiently while maintaining professionalism
Education
Preferred- High School Diploma or GED or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
EHS Overview:
Episcopal Health Services Inc. (EHS) is a health system located on the Rockaway Peninsula in Queens, New York. EHS provides inpatient, outpatient, and emergency care to the diverse populations of the Rockaways, Five Towns, South Nassau, and beyond. The system offers comprehensive preventive, diagnostic, and rehabilitative services to people of all faiths.
St. John’s Episcopal Hospital is accredited by The Joint Commission’s Health Facilities Accreditation Program and is approved by the New York State Department of Health. The hospital is a recipient of the Gold-Plus Get with the Guidelines®-Stroke Quality Achievement Award and the Gold-Plus Get with the Guidelines®-Heart Failure Quality Achievement Award from the American Heart Association. Additionally, St. John's is proud to be redesignated as a Baby-Friendly® Hospital by Baby-Friendly USA – the accrediting body and national authority for the Baby-Friendly Hospital Initiative (BFHI) in the United States.
Come Grow With Us!
Type: Full-Time 75 Hours Bi-Weekly
Shift: Days
Hours: Varies
Pay: $29.56 - $31.03
Job Description:
The Customer Relations representative (CRR) is responsible for delivering exceptional service to patients, ensuring smooth operational processes, and contributing to a positive patient experience. This role performs administrative and clerical duties that support clinical operations, including appointment scheduling, insurance verification, registration, and patient communication. The CRR completes assigned work in a timely and professional manner with attention to detail, patient satisfaction, and operational efficiency.
Core/Operational Responsibilities:
- Coordinates patient appointments and provider schedules.
- schedules, reschedules, and cancels patient appointments based on provider schedules and documents appointment activity in Athena and Meditech.
- Reviews provider schedules in advance to optimize appointment flow, identify conflicts, and reduce scheduling inefficiencies.
- monitors appointment ticklers, workflow dashboards, and scheduling queues in Athena and completes required follow-up.
- Completes patient registration, pre-registration, eligibility, and authorization workflows.
- Collects and updates demographic and insurance information and verifies referral authorizations.
- Verifies patient insurance eligibility and updates insurance information to support accurate billing and timely reimbursement.
- Manages telephone, voicemail, paging, and call-routing responsibilities.
- Answers incoming calls, retrieves voicemail messages, determines the nature of each call, and routes callers to the appropriate individual or department.
- Operates paging and telephone systems as required.
- Performs appointment-reminder and no-show follow up
- Places appointments-reminder calls in accordance with established protocols.
- Contacts patients after missed appointments and issues no-show letters to prevent loss to follow-up.
- Supports patient arrival, check-in, check-out, and waiting-room service.
- Greets patients, visitors, and guests courteously, professionally, and respectfully and directs them to the appropriate office or examination room.
- Manages waiting areas by providing prompt updates about wait times or delays and addressing concerns.
- Completes patient check-in and check-out, verifies and updates demographic and insurance information at each visit, and refers patients to nursing or clinical staff for education and required screening questionnaires as appropriate.
- Promotes patient-portal enrollment and accurate electronic documentation.
- Proactively enrolls patients in the patient portal.
- Documents patient declinations in the electronic medical record as required.
- Collects and reconciles patient payments.
- Collects co-payments and other patient payments, explains service charges, and performs cashiering duties.
- Balances daily transactions and forwards daily cash collections to the hospital's main cashier office.
- Prepares medical records and the practice for upcoming patient visits.
- Reviews schedules in advance and ensures required documentation is available in Athena, Meditech, and related systems.
- Prepares the practice for the next workday through management of the workflow dashboard.
- Creates and follows patient case forms and transportation requests.
- Creates, manages, and follows up on patient cases; documents actions; tracks outstanding items; and coordinates next steps to support continuity of care.
- Processes request forms, including work and school forms, and coordinates patient transportation needs with timely follow-up.
- Maintains receipts, eligibility verification, and payment-justification documentation for the Medicaid and Medicare transportation reimbursement program.
- Performs document, mail, fax, filing, and supply-support functions.
- Prints, scans, faxes, files, and distributes documents and receives, sorts, and distributes mail and faxes.
- Monitors office supply inventory and requests replenishment in accordance with established procedures.
- Prioritizes patient experience, privacy, confidentiality, and continuity of care.
- Addresses patient inquiries and concerns and takes ownership of patient interactions through appropriate follow-up.
- Supports continuity of care while maintaining patient privacy and confidentiality at all times.
- Performs related and other assigned duties and follows downtime procedures.
- Performs all related duties and other duties requested.
- Follows downtime procedures during emergencies and other demanding situations.
Requirements:
- High School diploma or GED required, Associate's degree preferred
- 1-3 years of experience in customer service or administrative roles, preferably in a healthcare setting.
- Familiarity with patient scheduling, insurance verification, and registration processes
- Basic proficiency in Google Suite.
- Strong customer service and communication skills with patients, families, and staff.
- Excellent organization skills, multitasking, and attention to detail.
- Ability to manage high volume of calls and tasks efficiently while maintaining professionalism
Education
Preferred- High School Diploma or GED or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 21 Customer Relations Representative Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find JobsCustomer Relations Representative Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Relations Representative Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- State Farm10
- Suburban Propane3
- Optimum1
- Kallati Jewels1K
- People Science1
Top Industries Hiring
- Insurance
- Medical Devices
What New York Employers Look For
The qualifications that appear most often in customer relations representative jobs across New York.
- Associate or bachelor's degree in business, communications, or a related field
- One or more years of experience in customer service or client-facing roles
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills with demonstrated conflict resolution ability
- Ability to meet performance metrics including satisfaction scores and response time targets
- Familiarity with New York consumer protection regulations and complaint-handling procedures
Customer Relations Representative Jobs in New York: Frequently Asked Questions
How do you become a customer relations representative in New York?
Most customer relations representative roles in New York require at minimum a high school diploma, though many employers prefer an associate or bachelor's degree in business or communications. No state-issued license is required for the general role, but positions in regulated industries such as insurance or financial services may require New York State Department of Financial Services registration or a relevant FINRA license. Building experience through call center, retail, or administrative roles is the most common entry path.
Which companies hire customer relations representatives in New York?
Employers hiring customer relations representatives in New York right now include State Farm, Suburban Propane, and Optimum, based on current listings on Migrate Mate as of November 2026. New York's concentration of financial institutions, major hospital networks, and large telecommunications providers makes it one of the most active states for this role year-round.
Which New York cities have the most customer relations representative jobs?
Bethpage, Rome, and Depew have the most customer relations representative openings in New York. New York City drives the majority of demand through its dense concentration of financial services firms, healthcare systems, and corporate headquarters, while Buffalo and Albany contribute steady volume from insurance carriers, state government agencies, and regional banks that rely heavily on customer-facing staff.
Are there remote customer relations representative jobs in New York?
Yes, and they are fairly common, since much of the work involves phone, email, and CRM systems that transfer well to remote settings. About 33% of customer relations representative openings tied to New York are remote or hybrid as of November 2026, reflecting strong adoption across financial services and healthcare employers. Client retention and inbound support roles tend to have the highest share of remote and hybrid schedules.
How can I get hired as a customer relations representative in New York with little or no experience?
The most realistic entry path is applying to high-volume consumer-facing roles at New York's large insurance carriers, hospital systems, or retail banks, which routinely hire candidates with no prior title-specific experience. Organizations like the major New York City Health and Hospitals system and large regional banks run structured onboarding programs for new customer support staff. Moving laterally from administrative assistant, front desk, or retail associate positions is common, and earning a customer service certificate through CUNY or SUNY community colleges strengthens an application.
Where can I find and apply to customer relations representative jobs in New York?
You can find and apply to customer relations representative jobs in New York on Migrate Mate, which lists current openings from employers across the state. Search the listings to find roles that match your experience level, preferred location, and industry, then apply directly to the ones that fit.
See All 21 Customer Relations Representative Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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