Customer Relations Representative Jobs in Michigan
Customer Relations Representative jobs in Michigan are steady and in demand, concentrated in automotive services, healthcare administration, insurance, and financial services across a workforce that ranges from entry-level call center roles to senior account management positions. Detroit, Grand Rapids, and Lansing drive the highest volume of openings, with established employers like Blue Cross Blue Shield of Michigan, Consumers Energy, and Ford Motor Company among the most consistent hirers of customer relations professionals in the state. The most sought-after specialties in Michigan right now are healthcare member services, utilities account support, and automotive dealer relations. Find a role that fits below and apply directly.
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Showing 5 of 12+ Customer Relations Representative jobs
- Paid time off
- Training & development
- 401(k)
- Dental insurance
- Opportunity for advancement
- Bonus based on performance
- Competitive salary
With two thriving locations in Lenox and Clinton Township, our agency is dedicated to providing exceptional service and personalized financial solutions. Led by a Walsh College Business Management graduate with over 26 years of experience in the Financial Services Industry, we’re a trusted name in the community and a top-performing agency within our company.
Our team of 13 professionals enjoys a collaborative and supportive work environment, with benefits like health insurance, retirement plans, PTO, and a competitive compensation package. We take pride in our community involvement by participating in local events and sponsoring organizations to give back to those we serve.
Joining our team means becoming part of a dynamic, goal-oriented agency that values both professional growth and community impact.
ROLE DESCRIPTION:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Paid time off
- Training & development
- 401(k)
- Dental insurance
- Opportunity for advancement
- Bonus based on performance
- Competitive salary
With two thriving locations in Lenox and Clinton Township, our agency is dedicated to providing exceptional service and personalized financial solutions. Led by a Walsh College Business Management graduate with over 26 years of experience in the Financial Services Industry, we’re a trusted name in the community and a top-performing agency within our company.
Our team of 13 professionals enjoys a collaborative and supportive work environment, with benefits like health insurance, retirement plans, PTO, and a competitive compensation package. We take pride in our community involvement by participating in local events and sponsoring organizations to give back to those we serve.
Joining our team means becoming part of a dynamic, goal-oriented agency that values both professional growth and community impact.
ROLE DESCRIPTION:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
See All 12 Customer Relations Representative Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find JobsCustomer Relations Representative Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Customer Relations Representative Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
What Michigan Employers Look For
The qualifications that appear most often in customer relations representative jobs across Michigan.
- High school diploma or associate degree required by most Michigan employers
- One or more years of customer service or account management experience preferred
- Proficiency with CRM software such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for phone, email, and in-person contact
- Ability to resolve escalated customer complaints within defined service timelines
- Familiarity with Michigan consumer protection standards and company compliance procedures
Customer Relations Representative Jobs in Michigan: Frequently Asked Questions
How do you become a customer relations representative in Michigan?
Most Michigan employers hire customer relations representatives with a high school diploma or associate degree and some customer-facing work history. No state-issued license is required for the role. Candidates who complete coursework in business communication, consumer behavior, or conflict resolution at a Michigan community college gain a practical edge. Employers in healthcare and insurance often provide paid onboarding that includes industry-specific compliance and product training before representatives take live accounts.
Which companies hire customer relations representatives in Michigan?
Michigan customer relations representative roles are posted by State Farm and Lansing Community College and others right now, based on current listings on Migrate Mate as of September 2026. Michigan's concentration of large insurance carriers, utilities, and automotive companies means steady, year-round hiring across both metro and mid-size markets.
Which Michigan cities have the most customer relations representative jobs?
Lenox, Howell, and Macomb have the most customer relations representative openings in Michigan right now. Detroit leads because of its dense concentration of insurance headquarters, auto industry suppliers, and large healthcare systems, while Grand Rapids draws openings from regional manufacturers and medical device companies, and Lansing adds volume through state government contractors and utilities providers.
Are there remote customer relations representative jobs in Michigan?
Yes, and they are fairly common, since most of the work involves phone, email, and digital case management that translates well to home-based setups. About 50% of customer relations representative openings tied to Michigan are remote or hybrid as of September 2026, reflecting the role's strong compatibility with distributed teams. The positions most often listed as fully remote are outbound account support, digital chat specialist, and benefits member services roles.
How can I get hired as a customer relations representative in Michigan with little or no experience?
The most realistic entry path is applying to paid customer service associate or member services coordinator roles at Michigan's large insurance carriers, healthcare networks, and utilities providers, which run structured new-hire cohort programs that train candidates with no prior industry background. Blue Cross Blue Shield of Michigan and Consumers Energy, for example, regularly post associate-level positions that serve as formal entry points. Candidates moving laterally from retail, hospitality, or bank teller roles are commonly considered competitive. Completing a free or low-cost certificate in customer experience management through a Michigan community college strengthens an application significantly.
Where can I find and apply to customer relations representative jobs in Michigan?
You can find and apply to customer relations representative jobs in Michigan on Migrate Mate, which lists current Michigan openings from employers across the state. Find roles that match your experience and the Michigan region you want to work in, then apply directly to the ones that fit.
See All 12 Customer Relations Representative Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
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