Customer Relations Representative Jobs in Michigan
Customer Relations Representative jobs in Michigan are steady and in demand, concentrated in automotive services, healthcare administration, insurance, and financial services across a workforce that ranges from entry-level call center roles to senior account management positions. Detroit, Grand Rapids, and Lansing drive the highest volume of openings, with established employers like Blue Cross Blue Shield of Michigan, Consumers Energy, and Ford Motor Company among the most consistent hirers of customer relations professionals in the state. The most sought-after specialties in Michigan right now are healthcare member services, utilities account support, and automotive dealer relations. Find a role that fits below and apply directly.
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Showing 5 of 11+ Customer Relations Representative jobs
Dealership:
L0434 Suburban Ford of WaterfordSuburban Ford of Waterford
All Experience Welcome | Customer Relations Specialist
- Pay: to be discussed during in-person interviews
- Schedule: This position requires open availability to support dealership operations and customer demand. Successful candidates will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods.
Why Join Our Team?
This position requires open availability to support dealership operations and customer demand. Successful candidates will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods.
What You'll Do
- Leading CR process management at assigned stores by observing, installing, and training approved processes.
- Call sales customers to follow up on their experience and satisfaction with their vehicle.
- Listen to incoming calls and coach team members on improving their customer communication skills.
- Provide assistance with administering Employee Satisfaction Survey programs.
- Draft response letters to the DOJ as necessary.
- Maintain a working knowledge of the Performance Dashboard.
What You'll Bring
- Acceptable Driving Record
- Team-Player Mentality
Total Rewards
We offer a comprehensive benefits package designed to support you and your family, including:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.
About Us
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
Dealership:
L0434 Suburban Ford of WaterfordSuburban Ford of Waterford
All Experience Welcome | Customer Relations Specialist
- Pay: to be discussed during in-person interviews
- Schedule: This position requires open availability to support dealership operations and customer demand. Successful candidates will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods.
Why Join Our Team?
This position requires open availability to support dealership operations and customer demand. Successful candidates will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods.
What You'll Do
- Leading CR process management at assigned stores by observing, installing, and training approved processes.
- Call sales customers to follow up on their experience and satisfaction with their vehicle.
- Listen to incoming calls and coach team members on improving their customer communication skills.
- Provide assistance with administering Employee Satisfaction Survey programs.
- Draft response letters to the DOJ as necessary.
- Maintain a working knowledge of the Performance Dashboard.
What You'll Bring
- Acceptable Driving Record
- Team-Player Mentality
Total Rewards
We offer a comprehensive benefits package designed to support you and your family, including:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.
About Us
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
See All 11 Customer Relations Representative Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find JobsCustomer Relations Representative Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Customer Relations Representative Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
What Michigan Employers Look For
The qualifications that appear most often in customer relations representative jobs across Michigan.
- High school diploma or associate degree required by most Michigan employers
- One or more years of customer service or account management experience preferred
- Proficiency with CRM software such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for phone, email, and in-person contact
- Ability to resolve escalated customer complaints within defined service timelines
- Familiarity with Michigan consumer protection standards and company compliance procedures
Customer Relations Representative Jobs in Michigan: Frequently Asked Questions
How do you become a customer relations representative in Michigan?
Most Michigan employers hire customer relations representatives with a high school diploma or associate degree and some customer-facing work history. No state-issued license is required for the role. Candidates who complete coursework in business communication, consumer behavior, or conflict resolution at a Michigan community college gain a practical edge. Employers in healthcare and insurance often provide paid onboarding that includes industry-specific compliance and product training before representatives take live accounts.
Which companies hire customer relations representatives in Michigan?
Michigan customer relations representative roles are posted by State Farm and Lithia & Driveway and others right now, based on current listings on Migrate Mate as of August 2026. Michigan's concentration of large insurance carriers, utilities, and automotive companies means steady, year-round hiring across both metro and mid-size markets.
Which Michigan cities have the most customer relations representative jobs?
Howell, Holland, and Jackson have the most customer relations representative openings in Michigan right now. Detroit leads because of its dense concentration of insurance headquarters, auto industry suppliers, and large healthcare systems, while Grand Rapids draws openings from regional manufacturers and medical device companies, and Lansing adds volume through state government contractors and utilities providers.
Are there remote customer relations representative jobs in Michigan?
Yes, and they are fairly common, since most of the work involves phone, email, and digital case management that translates well to home-based setups. About 0% of customer relations representative openings tied to Michigan are remote or hybrid as of August 2026, reflecting the role's strong compatibility with distributed teams. The positions most often listed as fully remote are outbound account support, digital chat specialist, and benefits member services roles.
How can I get hired as a customer relations representative in Michigan with little or no experience?
The most realistic entry path is applying to paid customer service associate or member services coordinator roles at Michigan's large insurance carriers, healthcare networks, and utilities providers, which run structured new-hire cohort programs that train candidates with no prior industry background. Blue Cross Blue Shield of Michigan and Consumers Energy, for example, regularly post associate-level positions that serve as formal entry points. Candidates moving laterally from retail, hospitality, or bank teller roles are commonly considered competitive. Completing a free or low-cost certificate in customer experience management through a Michigan community college strengthens an application significantly.
Where can I find and apply to customer relations representative jobs in Michigan?
You can find and apply to customer relations representative jobs in Michigan on Migrate Mate, which lists current Michigan openings from employers across the state. Find roles that match your experience and the Michigan region you want to work in, then apply directly to the ones that fit.
See All 11 Customer Relations Representative Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
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