Support Lead Jobs in Michigan
Support Lead jobs in Michigan are concentrated in automotive technology, manufacturing operations, healthcare systems, and enterprise software, with demand at every level from team lead to senior support operations manager. Detroit, Grand Rapids, and Ann Arbor account for the largest share of openings, where established employers like Ford Motor Company, Spectrum Health, and Rocket Companies maintain significant support and operations footprints. Customer success, technical support, and IT service desk leadership are the most in-demand specialties across the state. Scan the live roles below and apply to whichever ones fit.
Find Support Lead JobsOverview
Showing 5 of 23+ Support Lead jobs
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers.
- Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
- Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
- Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
- Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
- Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
- Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
- Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- High School Graduate or equivalent
- College experience preferred
- Minimum 1 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
- Frequently operates cash register, computer, hand-held, phone, walkie, and mobile devices
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock· Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$14.23
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers.
- Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
- Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
- Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
- Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
- Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
- Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
- Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- High School Graduate or equivalent
- College experience preferred
- Minimum 1 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
- Frequently operates cash register, computer, hand-held, phone, walkie, and mobile devices
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock· Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
Hourly
Position Starting At:
$14.23
BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
See All 23 Support Lead Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find Support Lead JobsSupport Lead Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Support Lead Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
What Michigan Employers Look For
The qualifications that appear most often in support lead jobs across Michigan.
- Minimum two years of customer support or technical support experience in a team environment
- Demonstrated ability to coach, mentor, and performance-manage front-line support representatives
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills for cross-functional escalation handling
- Experience tracking team KPIs including CSAT, first-contact resolution, and ticket volume
- Bachelor's degree in business, communications, information technology, or a related field preferred
Support Lead Jobs in Michigan: Frequently Asked Questions
How do you become a support lead in Michigan?
Most support lead roles in Michigan require several years of front-line support experience followed by a step into a senior individual contributor or team lead role. No state-issued license is required for the majority of support lead positions. Employers in Michigan's automotive, healthcare, and technology sectors typically look for candidates with demonstrated coaching experience, a strong performance record on the floor, and familiarity with the industry's core platforms before promoting or hiring into a lead role.
Which companies hire support leads in Michigan?
Employers hiring support leads in Michigan right now include Five Below, Hope Network, and Acxiom, based on current listings on Migrate Mate as of November 2026. Michigan's concentration of automotive headquarters, regional health systems, and growing fintech employers in Detroit and Grand Rapids means support lead openings appear consistently across both corporate and healthcare settings.
Which Michigan cities have the most support lead jobs?
Grand Rapids, Novi, and Lowell have the most support lead openings in Michigan. Detroit leads because of its density of automotive headquarters, financial services firms, and enterprise technology operations, while Grand Rapids draws from a strong health systems and manufacturing base, and Ann Arbor's university-adjacent tech and research employers contribute a steady stream of openings in that corridor.
Are there remote support lead jobs in Michigan?
Yes, and more than many comparable roles, since support lead work in software, SaaS, and enterprise IT is well suited to distributed teams. About 83% of support lead openings tied to Michigan are remote or hybrid as of November 2026, reflecting employer investment in flexible operations infrastructure. Roles tied to automotive manufacturing floors or in-person healthcare environments are almost always on-site, while software and fintech support leads have the strongest remote options.
How can I get hired as a support lead in Michigan with little or no experience?
The most realistic path is moving up from a front-line support representative role at a Michigan employer large enough to promote from within, such as a regional health system, an automotive technology division, or a Grand Rapids-area software company. Lateral moves from customer service specialist, technical support analyst, or operations coordinator positions are common entry points. Earning a relevant platform certification, such as a Salesforce Administrator or ITIL Foundation credential, gives candidates without formal lead experience a measurable edge when applying for their first team lead opening.
Where can I find and apply to support lead jobs in Michigan?
You can find and apply to support lead jobs in Michigan on Migrate Mate, which lists current Michigan openings across industries and experience levels. Search the listings to find roles that match your background and apply directly to the ones that fit your situation.
See All 23 Support Lead Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find Support Lead Jobs