Support Lead Jobs in Michigan
Support Lead jobs in Michigan are concentrated in automotive technology, manufacturing operations, healthcare systems, and enterprise software, with demand at every level from team lead to senior support operations manager. Detroit, Grand Rapids, and Ann Arbor account for the largest share of openings, where established employers like Ford Motor Company, Spectrum Health, and Rocket Companies maintain significant support and operations footprints. Customer success, technical support, and IT service desk leadership are the most in-demand specialties across the state. Scan the live roles below and apply to whichever ones fit.
Find Support Lead JobsOverview
Showing 5 of 13+ Support Lead jobs
Inspection Quality & Arbitration Management
- Serve as the primary escalation point for inspection-related arbitration concerns.
- Review disputed inspection reports and provide guidance regarding condition report accuracy.
- Investigate and resolve inspection discrepancies.
- Maintain a strong understanding of inspection standards to ensure fair and accurate resolutions.
- Complete inspections when operational needs require additional support.
- Identify trends contributing to arbitration claims and implement corrective actions.
Training & Development
- Train and onboard new vehicle inspectors.
- Conduct refresher training and recertification coaching for existing inspectors.
- Identify inspectors requiring additional coaching and development.
- Provide hands-on training related to inspection procedures, photography standards, and vehicle check-in processes.
- Mentor team members to improve inspection quality, accuracy, and efficiency.
- Support career development and skill growth within the inspection team.
Audit & Quality Assurance
- Conduct vehicle inspection audits approximately 5-10 hours per week.
- Review completed inspections for accuracy, consistency, and compliance with company standards.
- Provide feedback and corrective coaching based on audit findings.
- Assist inspectors in achieving required audit completion goals and performance metrics.
- Monitor quality trends and recommend process improvements.
Operational Support
- Provide support across vehicle inspections, imaging, and vehicle check-in operations as business needs require.
- Assist with workload balancing during peak operational periods.
- Ensure inspection documentation and vehicle photos meet quality requirements.
- Serve as a resource for operational questions and issue resolution.
- Perform all other duties and projects assigned by management
- May be required to work overtime as business needs dictate
Required Knowledge, Skills & Abilities
- Knowledge of vehicle inspections, condition reports, and damage identification.
- Ability to train, coach, and develop inspectors.
- Strong attention to detail and commitment to quality.
- Leadership, integrity, and accountability.
- Problem-solving and decision-making skills.
- Effective communication and conflict resolution skills.
- Ability to conduct audits and drive continuous improvement.
- Dependable, adaptable, and customer-focused.
Minimum Qualifications:
- High School Diploma/GED and 7 years' experience in a related field.
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years' experience;
- OR 9 years' experience in a related field
- Constantly required to enter and exit vehicles.
- Ability to walk long distances.
- Regularly required to stand, walk, reach, talk and hear.
- Frequently required to stoop, kneel, crouch, bend, squat and climb and sit for periods of time.
- Ability to lift 1-30 pounds.
- Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.
- Frequent exposure to outdoor weather conditions. Moderate noise level.
- Proficiency with inspection systems, condition reporting tools, and photography standards. Comfortable working in varying and inclement weather conditions.
Shift: Monday - Friday, 7a - 3:30p
USD 20.10 - 30.10 per hour
Compensation:
Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Inspection Quality & Arbitration Management
- Serve as the primary escalation point for inspection-related arbitration concerns.
- Review disputed inspection reports and provide guidance regarding condition report accuracy.
- Investigate and resolve inspection discrepancies.
- Maintain a strong understanding of inspection standards to ensure fair and accurate resolutions.
- Complete inspections when operational needs require additional support.
- Identify trends contributing to arbitration claims and implement corrective actions.
Training & Development
- Train and onboard new vehicle inspectors.
- Conduct refresher training and recertification coaching for existing inspectors.
- Identify inspectors requiring additional coaching and development.
- Provide hands-on training related to inspection procedures, photography standards, and vehicle check-in processes.
- Mentor team members to improve inspection quality, accuracy, and efficiency.
- Support career development and skill growth within the inspection team.
Audit & Quality Assurance
- Conduct vehicle inspection audits approximately 5-10 hours per week.
- Review completed inspections for accuracy, consistency, and compliance with company standards.
- Provide feedback and corrective coaching based on audit findings.
- Assist inspectors in achieving required audit completion goals and performance metrics.
- Monitor quality trends and recommend process improvements.
Operational Support
- Provide support across vehicle inspections, imaging, and vehicle check-in operations as business needs require.
- Assist with workload balancing during peak operational periods.
- Ensure inspection documentation and vehicle photos meet quality requirements.
- Serve as a resource for operational questions and issue resolution.
- Perform all other duties and projects assigned by management
- May be required to work overtime as business needs dictate
Required Knowledge, Skills & Abilities
- Knowledge of vehicle inspections, condition reports, and damage identification.
- Ability to train, coach, and develop inspectors.
- Strong attention to detail and commitment to quality.
- Leadership, integrity, and accountability.
- Problem-solving and decision-making skills.
- Effective communication and conflict resolution skills.
- Ability to conduct audits and drive continuous improvement.
- Dependable, adaptable, and customer-focused.
Minimum Qualifications:
- High School Diploma/GED and 7 years' experience in a related field.
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years' experience;
- OR 9 years' experience in a related field
- Constantly required to enter and exit vehicles.
- Ability to walk long distances.
- Regularly required to stand, walk, reach, talk and hear.
- Frequently required to stoop, kneel, crouch, bend, squat and climb and sit for periods of time.
- Ability to lift 1-30 pounds.
- Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.
- Frequent exposure to outdoor weather conditions. Moderate noise level.
- Proficiency with inspection systems, condition reporting tools, and photography standards. Comfortable working in varying and inclement weather conditions.
Shift: Monday - Friday, 7a - 3:30p
USD 20.10 - 30.10 per hour
Compensation:
Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
See All 13 Support Lead Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find Support Lead JobsSupport Lead Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Support Lead Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
- Five Below10
- Abbott1
- Cox Automotive1
- ASR International1
What Michigan Employers Look For
The qualifications that appear most often in support lead jobs across Michigan.
- Minimum two years of customer support or technical support experience in a team environment
- Demonstrated ability to coach, mentor, and performance-manage front-line support representatives
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills for cross-functional escalation handling
- Experience tracking team KPIs including CSAT, first-contact resolution, and ticket volume
- Bachelor's degree in business, communications, information technology, or a related field preferred
Support Lead Jobs in Michigan: Frequently Asked Questions
How do you become a support lead in Michigan?
Most support lead roles in Michigan require several years of front-line support experience followed by a step into a senior individual contributor or team lead role. No state-issued license is required for the majority of support lead positions. Employers in Michigan's automotive, healthcare, and technology sectors typically look for candidates with demonstrated coaching experience, a strong performance record on the floor, and familiarity with the industry's core platforms before promoting or hiring into a lead role.
Which companies hire support leads in Michigan?
Employers hiring support leads in Michigan right now include Five Below, Abbott, and Cox Automotive, based on current listings on Migrate Mate as of August 2026. Michigan's concentration of automotive headquarters, regional health systems, and growing fintech employers in Detroit and Grand Rapids means support lead openings appear consistently across both corporate and healthcare settings.
Which Michigan cities have the most support lead jobs?
Novi, Holland, and Saginaw have the most support lead openings in Michigan. Detroit leads because of its density of automotive headquarters, financial services firms, and enterprise technology operations, while Grand Rapids draws from a strong health systems and manufacturing base, and Ann Arbor's university-adjacent tech and research employers contribute a steady stream of openings in that corridor.
Are there remote support lead jobs in Michigan?
Yes, and more than many comparable roles, since support lead work in software, SaaS, and enterprise IT is well suited to distributed teams. About 100% of support lead openings tied to Michigan are remote or hybrid as of August 2026, reflecting employer investment in flexible operations infrastructure. Roles tied to automotive manufacturing floors or in-person healthcare environments are almost always on-site, while software and fintech support leads have the strongest remote options.
How can I get hired as a support lead in Michigan with little or no experience?
The most realistic path is moving up from a front-line support representative role at a Michigan employer large enough to promote from within, such as a regional health system, an automotive technology division, or a Grand Rapids-area software company. Lateral moves from customer service specialist, technical support analyst, or operations coordinator positions are common entry points. Earning a relevant platform certification, such as a Salesforce Administrator or ITIL Foundation credential, gives candidates without formal lead experience a measurable edge when applying for their first team lead opening.
Where can I find and apply to support lead jobs in Michigan?
You can find and apply to support lead jobs in Michigan on Migrate Mate, which lists current Michigan openings across industries and experience levels. Search the listings to find roles that match your background and apply directly to the ones that fit your situation.
See All 13 Support Lead Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find Support Lead Jobs