Support Lead Jobs in Maryland
Support Lead jobs in Maryland concentrate in healthcare administration, information technology, and government contracting, with steady demand at both team-lead and senior-lead levels. The heaviest hiring is in Baltimore, Bethesda, and Rockville, where employers like Leidos, Johns Hopkins Health System, and Booz Allen Hamilton maintain large and ongoing support operations. The most in-demand specialties are IT service desk leadership, clinical support coordination, and customer operations management. Find a role that fits below and apply directly.
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Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Overview/Job Summary
The Field Area Lead is responsible for being the primary contact supporting multiple automotive dealership and
other local Field support staff (Level One or Level Two). This role requires the ability to work independently without
daily supervision, interact effectively with operational management, manage people and systems, identify and
correct problems, and exercise responsibility for discretionary spending while answering to a manager who may
be remote.
Duties/Responsibilities
Manages multiple dealership and Field Support Level One and Level Two individuals
Interacts effectively with management of the operations at dealerships
Manages people and systems
Identifies problems and independently works to resolve them
Sees a problem and takes action to correct it
Responsible for discretionary spending as needed to support operations
Works without daily supervision, answering to a remote manager
Demonstrates proficient communication skills with all levels of the organization
Provides guidance and support to Field Support Level One and Level Two team members
Ability to complete multiple simultaneous projects and support tasks in a timely manner
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify.
Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Overview/Job Summary
The Field Area Lead is responsible for being the primary contact supporting multiple automotive dealership and
other local Field support staff (Level One or Level Two). This role requires the ability to work independently without
daily supervision, interact effectively with operational management, manage people and systems, identify and
correct problems, and exercise responsibility for discretionary spending while answering to a manager who may
be remote.
Duties/Responsibilities
Manages multiple dealership and Field Support Level One and Level Two individuals
Interacts effectively with management of the operations at dealerships
Manages people and systems
Identifies problems and independently works to resolve them
Sees a problem and takes action to correct it
Responsible for discretionary spending as needed to support operations
Works without daily supervision, answering to a remote manager
Demonstrates proficient communication skills with all levels of the organization
Provides guidance and support to Field Support Level One and Level Two team members
Ability to complete multiple simultaneous projects and support tasks in a timely manner
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen, and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify.
See All 36 Support Lead Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Support Lead JobsSupport Lead Jobs by City in Maryland
Where Maryland roles are concentrated, by current openings.
Support Lead Job Market in Maryland
A snapshot from current Maryland openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
- Technology & Software
What Maryland Employers Look For
The qualifications that appear most often in support lead jobs across Maryland.
- Three or more years of experience in a support or customer operations role
- Demonstrated experience leading, coaching, or mentoring a support team
- Proficiency with CRM or ticketing platforms such as Salesforce or ServiceNow
- Strong written and verbal communication skills for internal and client-facing work
- Ability to track team performance metrics and report on service-level targets
- Bachelor's degree in business, information systems, or a related field preferred
Support Lead Jobs in Maryland: Frequently Asked Questions
How do you become a support lead in Maryland?
Most support lead roles in Maryland require several years of experience in a support, service, or operations role before moving into leadership. Maryland does not issue a state license for this title, so employers look for demonstrated team leadership, strong knowledge of the relevant industry, and in technology-focused roles, recognized certifications such as ITIL or CompTIA. Government contracting employers in the Maryland suburbs often require a security clearance as well.
Which companies hire support leads in Maryland?
Maryland support lead roles are posted by Bering-Alaka`ina Holdings, Five Below, and Oracle and others right now, based on current listings on Migrate Mate as of November 2026. Maryland's dense mix of federal agencies, defense contractors, and academic medical centers creates consistent demand for support leads across multiple industries year-round.
Which Maryland cities have the most support lead jobs?
Frederick, Bethesda, and Columbia have the most support lead openings in Maryland. Baltimore anchors demand through its large healthcare and university employers, while Bethesda and Rockville draw heavily from the federal government presence and the defense and IT contracting firms clustered along the I-270 corridor.
Are there remote support lead jobs in Maryland?
Yes, and more than many roles, particularly in IT service desk and customer operations leadership. About 77% of support lead openings tied to Maryland are remote or hybrid as of November 2026, reflecting how much of the work involves managing systems and teams digitally rather than on a physical floor. The most remote-eligible sub-areas are technical support management and software customer success.
How can I get hired as a support lead in Maryland with little or no experience?
The most realistic path is building two to three years in a frontline support or service role and applying for a team lead or shift lead opening internally. Large Maryland employers like Johns Hopkins Health System, Leidos, and the University of Maryland Medical System regularly post associate or coordinator roles that lead directly into support leadership. Earning an ITIL Foundation certification strengthens any application for technology-adjacent roles, and government contracting firms in the Bethesda and Rockville area often promote experienced specialists from within.
Where can I find and apply to support lead jobs in Maryland?
You can find and apply to support lead jobs in Maryland on Migrate Mate, which lists current Maryland openings across industries and hiring locations. Find roles that fit your experience and apply directly to the ones that match.
See All 36 Support Lead Jobs in Maryland
Find roles in Maryland that match your experience and apply in just a few clicks.
Find Support Lead Jobs