Support Lead Jobs in Virginia
Support Lead jobs in Virginia are concentrated in Northern Virginia, Richmond, and the Hampton Roads region, where federal contractors, major healthcare systems, and technology companies maintain large support operations. Employers like Leidos, Inova Health System, and Booz Allen Hamilton have long-standing presences in the state and regularly hire support leads across IT helpdesk, customer operations, and clinical support functions. Demand is strongest for leads with experience managing distributed teams and coordinating across service tiers. Find a role that fits below and apply directly.
Find Support Lead JobsOverview
Showing 5 of 45+ Support Lead jobs
The Opportunity:
- Join the Makalu team as a 24/7 Intelligence Tool User Support Specialist, where your Military or Intelligence Community experience becomes mission-critical.
- We need your expertise to keep our vital Intelligence Applications like ChatSurfer and Bodhi running smoothly around the clock!
Responsibilities:
- Coordinate with team to build out Panama like rotating 24/7 schedule.
- Primarily working during the day shift to ensure program updates are translated to 24/7 team
- May require nights, weekends, holiday shifts to ensure coverage and meet needs in support of leave for rotating staff.
- Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge
- Solve Problems in real-time through first-line troubleshooting issues
- Bridge the Gap between users and developers with your intelligence expertise
- Monitor and Maintain applications across multiple domains including our coalition support environments
- Keep Intelligence Tools running when users need them most
- Apply your operational knowledge to help users maximize these powerful applications
- Quickly diagnose and resolve issues before they impact mission success
- Communicate technical concepts clearly to intelligence professionals
- Contribute valuable field expertise to enhance future software development
Qualifications:
Required:
- Active TS/SCI with polygraph
- 5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline
- Experience with common IC tools such as Bodhi, ChatSurfer, FADE, Thresher
- Customer Service Mindset
- Outstanding Problem-Solving Abilities and Communication Skill
- Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays
- Security + within 3 months of start
- Desire and ability to learn basic technical troubleshooting, which may include
o Cloud Monitoring
o Dashboard monitoring
o System changes (requires Privileged User Access)
Desired:
- Experience with Grafana, Kibana, or similar monitoring tools
- Familiarity with ChatSurfer and/or Bodhi Applications
- Software testing experience Basic Linux system commands
-
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range :
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$78,700 - $165,200The Opportunity:
- Join the Makalu team as a 24/7 Intelligence Tool User Support Specialist, where your Military or Intelligence Community experience becomes mission-critical.
- We need your expertise to keep our vital Intelligence Applications like ChatSurfer and Bodhi running smoothly around the clock!
Responsibilities:
- Coordinate with team to build out Panama like rotating 24/7 schedule.
- Primarily working during the day shift to ensure program updates are translated to 24/7 team
- May require nights, weekends, holiday shifts to ensure coverage and meet needs in support of leave for rotating staff.
- Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge
- Solve Problems in real-time through first-line troubleshooting issues
- Bridge the Gap between users and developers with your intelligence expertise
- Monitor and Maintain applications across multiple domains including our coalition support environments
- Keep Intelligence Tools running when users need them most
- Apply your operational knowledge to help users maximize these powerful applications
- Quickly diagnose and resolve issues before they impact mission success
- Communicate technical concepts clearly to intelligence professionals
- Contribute valuable field expertise to enhance future software development
Qualifications:
Required:
- Active TS/SCI with polygraph
- 5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline
- Experience with common IC tools such as Bodhi, ChatSurfer, FADE, Thresher
- Customer Service Mindset
- Outstanding Problem-Solving Abilities and Communication Skill
- Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays
- Security + within 3 months of start
- Desire and ability to learn basic technical troubleshooting, which may include
o Cloud Monitoring
o Dashboard monitoring
o System changes (requires Privileged User Access)
Desired:
- Experience with Grafana, Kibana, or similar monitoring tools
- Familiarity with ChatSurfer and/or Bodhi Applications
- Software testing experience Basic Linux system commands
-
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range :
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$78,700 - $165,200See All 45 Support Lead Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Support Lead JobsSupport Lead Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Support Lead Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
- Technology & Software
- E-Commerce & Online Marketplaces
What Virginia Employers Look For
The qualifications that appear most often in support lead jobs across Virginia.
- Three or more years of experience in a support or service delivery role in Virginia
- Demonstrated experience leading, coaching, or mentoring a team of support specialists
- Proficiency with ticketing and case management platforms such as ServiceNow or Salesforce
- Strong written and verbal communication skills for internal escalation and stakeholder reporting
- Bachelor's degree in business, information technology, communications, or a related field
- Familiarity with SLA management, performance metrics, and quality assurance processes
Support Lead Jobs in Virginia: Frequently Asked Questions
How do you become a support lead in Virginia?
Most support lead roles in Virginia require several years of hands-on experience in a support or service delivery position before moving into a lead capacity. There is no state-issued license required for the role. Virginia employers typically expect a bachelor's degree in a related field alongside a demonstrated record of resolving escalations, mentoring peers, and managing workloads. Industry certifications such as CompTIA, ITIL, or a Salesforce credential strengthen a candidate's profile considerably.
Which companies hire support leads in Virginia?
Virginia support lead roles are posted by Five Below, Oracle, and Isaiah Peace and others right now, based on current listings on Migrate Mate as of September 2026. Northern Virginia's dense concentration of federal contractors and technology firms means a significant share of these openings support government agency operations or large enterprise clients.
Which Virginia cities have the most support lead jobs?
Richmond, McLean, and Arlington account for the largest share of support lead openings in Virginia. Northern Virginia cities like Reston and McLean drive volume through federal contractor headquarters and technology campuses, Richmond anchors corporate and healthcare operations for central Virginia, and Hampton Roads reflects the region's strong government, defense, and healthcare employer base.
Are there remote support lead jobs in Virginia?
Yes, and more than many management roles. About 20% of support lead openings tied to Virginia are remote or hybrid as of September 2026, reflecting how much of this work centers on communication, oversight, and digital coordination rather than physical presence. IT support lead and customer operations lead positions are the most likely to offer fully remote arrangements.
How can I get hired as a support lead in Virginia with little or no experience?
The most realistic entry path is moving into a support specialist or tier-two technician role first, then demonstrating readiness to lead by taking on informal mentorship, handling escalations, or running shift coverage. Large Virginia employers like Inova Health System, Leidos, and SAIC regularly hire for associate and entry-level support roles that develop into lead positions. Building an ITIL Foundation or CompTIA A+ credential before applying gives candidates an edge in Virginia's contractor-heavy market.
Where can I find and apply to support lead jobs in Virginia?
You can find and apply to support lead jobs in Virginia on Migrate Mate, which lists current openings across the state. Search the listings for roles that match your experience and location, then apply directly to the ones that fit.
See All 45 Support Lead Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Support Lead Jobs