Customer Service Lead Jobs in Virginia
Customer Service Lead jobs in Virginia concentrate in retail, financial services, telecommunications, and government contracting, with demand running from front-line team lead roles up to senior operations supervisors. Northern Virginia, Richmond, and Virginia Beach are the most active hiring markets, anchored by employers like Capital One, Booz Allen Hamilton, and Walmart who maintain large customer-facing operations across the state. The most in-demand specialties are contact center team leadership, retail floor supervision, and client services coordination. Find a role that fits below and apply directly.
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Showing 5 of 13+ Customer Service Lead jobs
Part-Time Lead Generator / Customer Service
$20/hour + Commission & Bonus Opportunities
Job Type: Part-Time (up to 30 hours/week)
Schedule: Includes weekends and occasional evenings
Are you outgoing, friendly, and looking for a flexible part-time position?
If you enjoy engaging with people and want to help families learn about cleaner, healthier water, this is the perfect opportunity for you!
Carroll Water is looking for enthusiastic Lead Generation / Customer Service Representatives to represent our brand in big box retail locations. You’ll be the first point of contact with potential customers, sparking interest in our whole home water systems and gathering leads for our sales team.
What You’ll Do:
- Represent Carroll Water at retail store locations, events, and promotional activities
- Approach and engage shoppers in friendly conversation
- Educate customers on the benefits of our water systems in a clear, approachable way
- Collect and qualify leads for our sales team to follow up
- Provide an excellent customer experience while answering general questions
- Share customer feedback with the marketing team to help us improve outreach efforts
- Have the ability to stand up to 8 hours
- Lift up to 50 lbs.
- Able to set up and breakdown demo display when needed.
What We’re Looking For:
- Strong communication and interpersonal skills
- Outgoing personality with a natural ability to connect with people
- Ability to work independently and manage your own schedule
- Comfortable starting conversations and generating interest in our services
- Availability on weekends (some evenings may be required)
- Previous customer service, retail, or sales experience a plus—but not required
- Able to stand up to 8 hours and lift 50lbs
Why Carroll Water?
- $20/hr base pay plus bonus
- Flexible scheduling with part-time weekend hours
- Fun, dynamic, people-centered work environment
- Paid training and ongoing support
- Opportunities for growth and advancement in a growing, family-owned company
How to Apply:
If you love meeting new people and want a rewarding part-time role that makes a difference in your community, we’d love to hear from you!
Background Check
Offers of employment may be contingent upon completion of a background check, in accordance with applicable laws.
Equal Opportunity Employer
Carroll Water is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, Pennsylvania, Maryland, and Virginia laws.
Part-Time Lead Generator / Customer Service
$20/hour + Commission & Bonus Opportunities
Job Type: Part-Time (up to 30 hours/week)
Schedule: Includes weekends and occasional evenings
If you enjoy engaging with people and want to help families learn about cleaner, healthier water, this is the perfect opportunity for you!
- Represent Carroll Water at retail store locations, events, and promotional activities
- Approach and engage shoppers in friendly conversation
- Educate customers on the benefits of our water systems in a clear, approachable way
- Collect and qualify leads for our sales team to follow up
- Provide an excellent customer experience while answering general questions
- Share customer feedback with the marketing team to help us improve outreach efforts
- Have the ability to stand up to 8 hours
- Lift up to 50 lbs.
- Able to set up and breakdown demo display when needed.
- Strong communication and interpersonal skills
- Outgoing personality with a natural ability to connect with people
- Ability to work independently and manage your own schedule
- Comfortable starting conversations and generating interest in our services
- Availability on weekends (some evenings may be required)
- Previous customer service, retail, or sales experience a plus—but not required
- Able to stand up to 8 hours and lift 50lbs
- $20/hr base pay plus bonus
- Flexible scheduling with part-time weekend hours
- Fun, dynamic, people-centered work environment
- Paid training and ongoing support
- Opportunities for growth and advancement in a growing, family-owned company
If you love meeting new people and want a rewarding part-time role that makes a difference in your community, we’d love to hear from you!
Offers of employment may be contingent upon completion of a background check, in accordance with applicable laws.
Carroll Water is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, Pennsylvania, Maryland, and Virginia laws.
See All 13 Customer Service Lead Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Customer Service Lead Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Staffing & Recruiting
- Consulting & Professional Services
What Virginia Employers Look For
The qualifications that appear most often in customer service lead jobs across Virginia.
- Two or more years of customer service experience, with at least one year in a supervisory or lead capacity
- Demonstrated ability to coach, schedule, and performance-manage a team of five or more representatives
- Proficiency with CRM platforms such as Salesforce, Zendesk, or proprietary contact center software
- Strong written and verbal communication skills for escalation handling and cross-department coordination
- High school diploma or GED required, with an associate or bachelor's degree preferred by most Virginia employers
- Ability to analyze customer satisfaction metrics and present improvement plans to operations management
Customer Service Lead Jobs in Virginia: Frequently Asked Questions
How do you become a customer service lead in Virginia?
There is no state-issued license required to work as a customer service lead in Virginia. Most employers promote from within or hire candidates who have accumulated frontline customer service experience and shown leadership ability. Virginia employers typically look for a high school diploma or equivalent as a baseline, with preference given to candidates who hold an associate or bachelor's degree in business, communications, or a related field alongside a consistent record of team collaboration.
Which companies hire customer service leads in Virginia?
Virginia customer service lead roles are posted by GO Car Wash, PetSmart, and TTEC and others right now, based on current listings on Migrate Mate as of September 2026. Northern Virginia's dense concentration of federal contractors and financial services firms makes it one of the most active sub-markets in the state for this role.
Which Virginia cities have the most customer service lead jobs?
Henrico, Alexandria, and Woodbridge are the Virginia cities with the most customer service lead openings. Northern Virginia's proximity to Washington D.C. drives volume through large government contractors and financial institutions, Richmond's headquarters for major insurance and retail banking companies sustains steady demand, and Virginia Beach's retail and hospitality sector adds a significant share of openings along the coast.
Are there remote customer service lead jobs in Virginia?
Yes, and more than many comparable roles, since contact center and client services leadership translates well to remote environments. About 0% of customer service lead openings tied to Virginia are remote or hybrid as of September 2026, reflecting the broad adoption of cloud-based CRM and workforce management tools. Roles focused on digital support channels and outbound account management are the most consistently offered in remote formats.
How can I get hired as a customer service lead in Virginia with little or no experience?
The most realistic entry path is to join a Virginia employer as a frontline customer service representative and signal leadership interest early. Large Virginia-based employers like Capital One and retail operations headquartered in the Richmond area regularly advance internal candidates into lead roles after demonstrated performance. Completing a business communication or management certificate from a Virginia Community College System institution strengthens your candidacy, and moving laterally from roles like sales associate, call center agent, or administrative coordinator is a common route employers in the state recognize.
Where can I find and apply to customer service lead jobs in Virginia?
You can find and apply to customer service lead jobs in Virginia on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that match your experience and preferred location, and apply directly to each position.
See All 13 Customer Service Lead Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Customer Service Lead Jobs