Customer Service Lead Jobs in Virginia
Customer Service Lead jobs in Virginia concentrate in retail, financial services, telecommunications, and government contracting, with demand running from front-line team lead roles up to senior operations supervisors. Northern Virginia, Richmond, and Virginia Beach are the most active hiring markets, anchored by employers like Capital One, Booz Allen Hamilton, and Walmart who maintain large customer-facing operations across the state. The most in-demand specialties are contact center team leadership, retail floor supervision, and client services coordination. Find a role that fits below and apply directly.
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Lead by Example at SuperSuds!
Are you someone who enjoys helping others succeed? Do you naturally take initiative, solve problems, and lead by example?
At SuperSuds, our Team Leads are more than experienced Customer Service Associates—they are role models who help create exceptional customer experiences while coaching and supporting fellow team members.
As a Team Lead, you'll work alongside your team every day, ensuring customers receive outstanding service, operations run smoothly, and new employees receive the guidance they need to succeed.
If you're ready to take the next step in your career, we'd love to meet you!
Why You'll Love Working HereCompetitive Pay
Starting at $15.00 per hour
Quarterly Bonus Program
Earn up to 15% of your regular earnings through our company bonus program.
Great Benefits
- Quarterly Bonus Potential (Up to 15%)
- Employee Referral Bonus Program
- Employee Assistance Program
- Anthem Health Insurance (Full-Time Employees)
- Dental, Vision & Life Insurance (Part-Time & Full-Time Employees)
- Paid Time Off (Full-Time Employees)
- Paid Training
- Employee Discounts
- Leadership Development Programs
- Career Advancement Opportunities
Grow Your Career with SuperSuds
At SuperSuds, we believe our best leaders come from within.
Many of our Area Managers, Trainers, and Corporate Leaders began as Customer Service Associates and Team Leads.
Potential career path:
Customer Service Associate → Team Lead → Assistant Area Manager → Area Manager → Training & Development → Corporate Leadership
We invest in our people because we believe great leaders are developed—not simply hired.
What You'll Do
As a Team Lead, you'll continue performing all Customer Service Associate responsibilities while serving as the daily leader of the store during assigned shifts.
Your responsibilities include:
Customer Service
- Deliver exceptional customer service every day.
- Resolve customer concerns professionally and confidently.
- Create a welcoming environment for every customer.
- Ensure Wash-Dry-Fold orders meet SuperSuds quality standards.
Leadership
- Lead by example through professionalism and a positive attitude.
- Help create an engaging and productive workplace.
- Support the Area Manager with daily operations.
- Communicate important updates to team members.
- Promote accountability while encouraging teamwork.
Training & Coaching
- Assist with onboarding new employees.
- Train new team members using SuperSuds Standard Operating Procedures.
- Coach employees on customer service, cleaning standards, folding quality, and daily operations.
- Reinforce company policies and SPIRIT Values.
- Help identify employees ready for additional responsibility.
Operational Excellence
- Ensure the store is clean, organized, and customer-ready at all times.
- Complete opening, closing, and shift-change responsibilities.
- Monitor equipment and report maintenance concerns.
- Verify supplies are stocked and organized.
- Help maintain accurate Wash-Dry-Fold production.
- Encourage safe work practices and policy compliance.
Team Support
- Help coordinate daily tasks among attendants.
- Step into any role needed during busy periods.
- Assist with scheduling concerns by communicating staffing needs to the Area Manager.
- Foster a culture built on respect, accountability, and teamwork.
Live the SPIRIT Values
Our Team Leads set the standard by living our SPIRIT Values every day.
Service
Inspire others to deliver exceptional customer experiences.
Pride
Lead by maintaining the cleanest, safest, and most welcoming laundromat possible.
Integrity
Earn trust by doing the right thing—even when no one is watching.
Respect
Treat customers and teammates with dignity, patience, and professionalism.
Innovation
Look for opportunities to improve efficiency, quality, and customer satisfaction.
Teamwork
Build a positive culture where everyone succeeds together.
What We're Looking For
We're looking for someone who is:
- A positive leader
- Dependable and punctual
- Customer-focused
- Organized
- Self-motivated
- Comfortable coaching others
- Professional under pressure
- A strong communicator
- Willing to lead by example
Qualifications
Preferred
- Leadership or supervisory experience
- Previous laundromat, retail, hospitality, or service industry experience
- Experience training or mentoring employees
Required
- High school diploma or GED (preferred)
- Minimum one year of customer service experience
- Strong communication and problem-solving skills
- Basic computer and math skills
- Ability to stand for extended periods
- Ability to bend, reach, lift, and carry up to 40 pounds
- Reliable transportation
- Ability to work legally in the United States
Schedule
We're currently hiring for:
- Day Shifts
- Evening Shifts
- Weekend Shifts (Required)
- Holiday Availability
- Open Availability Preferred
Typical shift lengths range from 8 - 10 hours, depending on business needs and location.
Schedules vary based on operational needs.
What Success Looks Like
Successful Team Leads:
- Create outstanding customer experiences.
- Help new employees become confident and successful.
- Maintain high cleanliness and operational standards.
- Build strong, positive teams.
- Communicate effectively with the Area Manager.
- Help improve store performance through leadership and accountability.
- Live the SPIRIT Values every day.
Work Location
In Person
Applicants must be able to reliably commute or plan to relocate before beginning employment.
Ready to Take the Next Step?
If you're looking to grow your leadership skills while making a meaningful impact on your team and customers, this is your opportunity.
Join SuperSuds and become part of a company that believes in developing leaders from within.
Apply today and help lead the team that's redefining the laundromat experience.
Equal Opportunity Employer
SuperSuds Management Company is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every employee is respected, valued, and empowered to succeed.
About SuperSuds
SuperSuds Management operates 55+ laundromat locations across five states and continues to grow each year. Our mission is to create places where customers enjoy doing laundry and employees enjoy coming to work.
We invest heavily in leadership development, training, and promoting from within because we know our greatest strength is our people.
As a Team Lead, you'll play an important role in developing future leaders while helping create an exceptional experience for every customer who walks through our doors.
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
See All 8 Customer Service Lead Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Customer Service Lead Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Staffing & Recruiting
- Consulting & Professional Services
What Virginia Employers Look For
The qualifications that appear most often in customer service lead jobs across Virginia.
- Two or more years of customer service experience, with at least one year in a supervisory or lead capacity
- Demonstrated ability to coach, schedule, and performance-manage a team of five or more representatives
- Proficiency with CRM platforms such as Salesforce, Zendesk, or proprietary contact center software
- Strong written and verbal communication skills for escalation handling and cross-department coordination
- High school diploma or GED required, with an associate or bachelor's degree preferred by most Virginia employers
- Ability to analyze customer satisfaction metrics and present improvement plans to operations management
Customer Service Lead Jobs in Virginia: Frequently Asked Questions
How do you become a customer service lead in Virginia?
There is no state-issued license required to work as a customer service lead in Virginia. Most employers promote from within or hire candidates who have accumulated frontline customer service experience and shown leadership ability. Virginia employers typically look for a high school diploma or equivalent as a baseline, with preference given to candidates who hold an associate or bachelor's degree in business, communications, or a related field alongside a consistent record of team collaboration.
Which companies hire customer service leads in Virginia?
Virginia customer service lead roles are posted by Carroll Water, TTEC, and Pep Boys and others right now, based on current listings on Migrate Mate as of August 2026. Northern Virginia's dense concentration of federal contractors and financial services firms makes it one of the most active sub-markets in the state for this role.
Which Virginia cities have the most customer service lead jobs?
Aldie, Leesburg, and Sterling are the Virginia cities with the most customer service lead openings. Northern Virginia's proximity to Washington D.C. drives volume through large government contractors and financial institutions, Richmond's headquarters for major insurance and retail banking companies sustains steady demand, and Virginia Beach's retail and hospitality sector adds a significant share of openings along the coast.
Are there remote customer service lead jobs in Virginia?
Yes, and more than many comparable roles, since contact center and client services leadership translates well to remote environments. About 0% of customer service lead openings tied to Virginia are remote or hybrid as of August 2026, reflecting the broad adoption of cloud-based CRM and workforce management tools. Roles focused on digital support channels and outbound account management are the most consistently offered in remote formats.
How can I get hired as a customer service lead in Virginia with little or no experience?
The most realistic entry path is to join a Virginia employer as a frontline customer service representative and signal leadership interest early. Large Virginia-based employers like Capital One and retail operations headquartered in the Richmond area regularly advance internal candidates into lead roles after demonstrated performance. Completing a business communication or management certificate from a Virginia Community College System institution strengthens your candidacy, and moving laterally from roles like sales associate, call center agent, or administrative coordinator is a common route employers in the state recognize.
Where can I find and apply to customer service lead jobs in Virginia?
You can find and apply to customer service lead jobs in Virginia on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that match your experience and preferred location, and apply directly to each position.
See All 8 Customer Service Lead Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Customer Service Lead Jobs