Customer Service Lead Jobs in Virginia

Candid Color Photography is a Mid-Atlantic based photography studio providing on-location portrait services to K-12 public/private schools and clients throughout Virginia, Maryland, and the District of Columbia. We are looking for a dependable, organized, and customer-focused individual to join our office team.

This position involves customer service, assisting with daily office operations, and helping coordinate responsibilities among office staff. We are looking for someone who can take initiative, solve problems, and help keep the office running smoothly. While this position involves helping coordinate office activities and providing guidance to coworkers, it is not a formal management or supervisory role.

The ideal candidate will have strong communication skills, be comfortable working with computers, and take pride in completing work accurately. This person should be able to handle customer concerns independently, remain professional in difficult situations, and work well with other employees.

Previous photography industry experience is not required. Training and guidance will be provided to help the right candidate learn our systems and procedures.

Job Responsibilities

Customer Service

· Answer incoming phone calls and respond to customer emails.

· Assist customers with questions, photography orders, payments, and appointment scheduling.

· Address customer concerns and resolve issues professionally, including situations involving dissatisfied or upset customers.

· Process customer orders and payments accurately.

· Follow up on customer inquiries and order-related issues as needed.

Office Coordination & Administration

· Help coordinate daily office responsibilities and communicate priorities to other staff.

· Provide assistance and guidance to coworkers when questions or unusual situations arise.

· Communicate with third party partners (i.e. our manufacturing end) regarding job information, instructions, and follow-up items.

· Handle routine office issues independently and communicate with ownership when necessary.

· Assist with scheduling appointments and maintaining office calendars.

· Maintain customer information, documents, and general office records.

· Assist with basic computer work and administrative tasks.

Additional Responsibilities

· Assist with packaging and shipping certain customer orders and materials.

· Assist with order processing and other office tasks as needed.

· Perform other general office duties as assigned.

Our business experiences seasonal fluctuations, with our busiest periods generally occurring in the fall and spring. Applicants should be comfortable handling multiple responsibilities during busier periods while maintaining accuracy and good customer service.

Qualifications

· Previous customer service and office experience preferred.

· Strong verbal and written communication skills.

· Ability to handle difficult customer situations calmly and professionally.

· Good problem-solving skills and the ability to work independently.

· Strong organizational skills and attention to detail.

· Comfortable using computers, email, and common office software.

· Ability to manage multiple responsibilities and prioritize tasks.

· Dependable, patient, and willing to take initiative.

· Ability to work well with others and help coordinate daily office activities.

· Ability to remain organized and maintain accuracy during busy periods.

Preferred Skills

· Experience with Microsoft Office and Google Workspace.

· Previous experience coordinating office activities or assisting other employees.

· Experience with customer order processing or administrative work.

Work Schedule

· Full-time, in-office position.

· Monday–Friday, 9:00 AM–4:00 PM office hours.

· Federal holidays and select additional holidays off.

Pay: $16.00 - $22.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person