Customer Success Analyst Jobs in Virginia
Customer Success Analyst jobs in Virginia are in steady demand, concentrated in the government contracting, technology, and financial services sectors, with openings at every level from entry-level associates through senior strategists. Northern Virginia, Richmond, and the Hampton Roads corridor lead hiring, anchored by major employers like Booz Allen Hamilton, Capital One, and Leidos that maintain large Virginia footprints. Recurring specialty areas include SaaS platform adoption, federal client success, and data-driven account health monitoring. Find a role that fits below and apply directly.
Find Customer Success Analyst JobsOverview
Showing 5 of 49+ Customer Success Analyst jobs
Location
Fort Belvoir, VA
Employment Type
Full time
Location Type
On-site
Department
Customer Relations
Compensation
- Customer Success Engineer$135K – $180K • Offers Equity
Equity: Share in the company's success.
Flexible Work Environment: Remote-first organization* with flexible work hours and unlimited PTO.
(*note that some roles are in-person, on-site with customers)Comprehensive Health Coverage: Health, dental, vision, and life insurance.
Retirement Plan: 401(k) plan with company match to secure your future.
Parental Leave: 8 weeks at 100% regardless of state.
Company Retreats: Annual company summit trips.
Home Office Budget: $1,000 per year for home office improvements.
Consequential Work. Dedicated People.
About Onebrief
Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination.
Military planning is complex by nature, requiring teams to coordinate information, people, and decisions across systems and locations. Onebrief brings planning, collaboration, simulation, and AI into one connected environment, helping teams test strategies, adapt to changing conditions, and make decisions with greater clarity when the stakes are real.
We are a distributed team of builders from military, operational, and technology backgrounds who care deeply about improving how important work gets done. Some team members work remotely, while others work directly alongside customers in operational environments around the world.
Founded in 2019, Onebrief is backed by leading investors including General Catalyst, Battery Ventures, Insight Partners, Sapphire Ventures, and Human Capital. Valued at more than $2 billion, we continue to invest in product innovation, AI capabilities, and team growth.
Why This Role Exists
As a Customer Success Engineer at Onebrief, you operate at the intersection of engineering and mission execution.
You'll deploy AtomEngine into real-world military training environments, including Secret and air-gapped systems, where you'll configure, extend, troubleshoot, and improve the platform while working directly with customers. You may be supporting live exercises, adapting simulations, or ensuring the software performs under pressure.
You are the last mile between AtomEngine's simulation technology and the warfighter.
What You'll Do
Deploy, configure, and support AtomEngine in live military training environments, including classified and air-gapped systems, by extending entities, features, behaviors, sensors, and operational scenarios through AtomEngine tooling and scripting to reflect real-world requirements.
Embed onsite with customers at Fort Belvoir to understand operational needs, iterate alongside users, ensure successful deployments, and translate real-world friction into actionable Product and Engineering feedback by providing military context and operational priorities that enable engineering teams to prioritize effectively.
Integrate AtomEngine with partner systems by configuring and troubleshooting APIs, networking, infrastructure dependencies, and system connectivity, while resolving technical issues in real time during high-visibility exercises—including in front of large audiences—and implementing technical fixes to ensure the software functions optimally for upcoming customer exercises.
When not supporting active exercises, proactively identify and implement improvements from the enhancement backlog, contributing directly to the engineering backlog alongside the Software Engineering team using technologies such as Godot, C++, C#, and Python.
Communicate technical concepts clearly to military stakeholders, partners, and internal teams by explaining complex capabilities, engaging constructively with key stakeholders, and responding to challenging questions with clarity and professionalism.
Improve documentation, deployment processes, and operational repeatability to enable scalable deployments and long-term customer success.
Travel occasionally to support customer engagements and operational exercises.
Minimum Qualifications
3+ years of experience in software engineering, solutions engineering, technical consulting, or another customer-facing engineering role involving hands-on development.
Demonstrated experience writing and maintaining production-quality software, with proficiency in one or more programming languages such as C++, C#, Python, GDScript, or similar.
Experience troubleshooting software systems, integrations, networking, or distributed applications, with strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences.
Comfortable working independently in fast-paced, ambiguous environments while collaborating closely with customers and engineering teams.
Prior military experience and Active Secret security clearance.
Willingness and ability to work onsite at Fort Belvoir daily and travel to other sites approximately 20% of the time.
Preferred Qualifications
Experience presenting or teaching technical concepts to large groups.
Experience in modeling, simulation, game engines, or defense-related systems.
Indicators of Success
This role will evolve as priorities change, but the outcomes below reflect what success typically looks like in the first six months.
A successful Customer Success Engineer will:
Independently deploy and support AtomEngine in assigned customer environments, maintaining reliable performance during live exercises.
Translate customer needs and field observations into actionable product feedback and technical improvements.
Build trusted customer relationships through clear communication and effective technical support.
Notice to Third Party Recruitment Agencies
Please note that Onebrief does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement Onebrief explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Onebrief.
Location
Fort Belvoir, VA
Employment Type
Full time
Location Type
On-site
Department
Customer Relations
Compensation
- Customer Success Engineer$135K – $180K • Offers Equity
Equity: Share in the company's success.
Flexible Work Environment: Remote-first organization* with flexible work hours and unlimited PTO.
(*note that some roles are in-person, on-site with customers)Comprehensive Health Coverage: Health, dental, vision, and life insurance.
Retirement Plan: 401(k) plan with company match to secure your future.
Parental Leave: 8 weeks at 100% regardless of state.
Company Retreats: Annual company summit trips.
Home Office Budget: $1,000 per year for home office improvements.
Consequential Work. Dedicated People.
About Onebrief
Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination.
Military planning is complex by nature, requiring teams to coordinate information, people, and decisions across systems and locations. Onebrief brings planning, collaboration, simulation, and AI into one connected environment, helping teams test strategies, adapt to changing conditions, and make decisions with greater clarity when the stakes are real.
We are a distributed team of builders from military, operational, and technology backgrounds who care deeply about improving how important work gets done. Some team members work remotely, while others work directly alongside customers in operational environments around the world.
Founded in 2019, Onebrief is backed by leading investors including General Catalyst, Battery Ventures, Insight Partners, Sapphire Ventures, and Human Capital. Valued at more than $2 billion, we continue to invest in product innovation, AI capabilities, and team growth.
Why This Role Exists
As a Customer Success Engineer at Onebrief, you operate at the intersection of engineering and mission execution.
You'll deploy AtomEngine into real-world military training environments, including Secret and air-gapped systems, where you'll configure, extend, troubleshoot, and improve the platform while working directly with customers. You may be supporting live exercises, adapting simulations, or ensuring the software performs under pressure.
You are the last mile between AtomEngine's simulation technology and the warfighter.
What You'll Do
Deploy, configure, and support AtomEngine in live military training environments, including classified and air-gapped systems, by extending entities, features, behaviors, sensors, and operational scenarios through AtomEngine tooling and scripting to reflect real-world requirements.
Embed onsite with customers at Fort Belvoir to understand operational needs, iterate alongside users, ensure successful deployments, and translate real-world friction into actionable Product and Engineering feedback by providing military context and operational priorities that enable engineering teams to prioritize effectively.
Integrate AtomEngine with partner systems by configuring and troubleshooting APIs, networking, infrastructure dependencies, and system connectivity, while resolving technical issues in real time during high-visibility exercises—including in front of large audiences—and implementing technical fixes to ensure the software functions optimally for upcoming customer exercises.
When not supporting active exercises, proactively identify and implement improvements from the enhancement backlog, contributing directly to the engineering backlog alongside the Software Engineering team using technologies such as Godot, C++, C#, and Python.
Communicate technical concepts clearly to military stakeholders, partners, and internal teams by explaining complex capabilities, engaging constructively with key stakeholders, and responding to challenging questions with clarity and professionalism.
Improve documentation, deployment processes, and operational repeatability to enable scalable deployments and long-term customer success.
Travel occasionally to support customer engagements and operational exercises.
Minimum Qualifications
3+ years of experience in software engineering, solutions engineering, technical consulting, or another customer-facing engineering role involving hands-on development.
Demonstrated experience writing and maintaining production-quality software, with proficiency in one or more programming languages such as C++, C#, Python, GDScript, or similar.
Experience troubleshooting software systems, integrations, networking, or distributed applications, with strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences.
Comfortable working independently in fast-paced, ambiguous environments while collaborating closely with customers and engineering teams.
Prior military experience and Active Secret security clearance.
Willingness and ability to work onsite at Fort Belvoir daily and travel to other sites approximately 20% of the time.
Preferred Qualifications
Experience presenting or teaching technical concepts to large groups.
Experience in modeling, simulation, game engines, or defense-related systems.
Indicators of Success
This role will evolve as priorities change, but the outcomes below reflect what success typically looks like in the first six months.
A successful Customer Success Engineer will:
Independently deploy and support AtomEngine in assigned customer environments, maintaining reliable performance during live exercises.
Translate customer needs and field observations into actionable product feedback and technical improvements.
Build trusted customer relationships through clear communication and effective technical support.
Notice to Third Party Recruitment Agencies
Please note that Onebrief does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement Onebrief explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Onebrief.
See All 49 Customer Success Analyst Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Customer Success Analyst JobsCustomer Success Analyst Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Customer Success Analyst Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What Virginia Employers Look For
The qualifications that appear most often in customer success analyst jobs across Virginia.
- Bachelor's degree in business, communications, or a related field required
- One to three years of experience in customer success, account management, or SaaS support
- Proficiency with CRM platforms such as Salesforce or HubSpot strongly preferred
- Demonstrated ability to analyze customer health metrics and present retention insights
- Strong written and verbal communication skills for executive-level client interaction
- Familiarity with federal or government contracting client environments a plus in Virginia
Customer Success Analyst Jobs in Virginia: Frequently Asked Questions
How do you become a customer success analyst in Virginia?
A bachelor's degree in business, communications, information systems, or a related field is the standard starting point for customer success analysts in Virginia. No state-issued license or registration is required for this role. Most Virginia employers, especially in the government contracting and technology sectors around Northern Virginia and Richmond, look for candidates who combine analytical skills with CRM platform experience and a background in client-facing support or account coordination.
Which companies hire customer success analysts in Virginia?
Employers hiring customer success analysts in Virginia right now include Cvent, Bloomberg Industry, and AvePoint, based on current listings on Migrate Mate as of November 2026. Virginia's concentration of federal contractors and SaaS companies means many openings are tied to managing government agency accounts or enterprise technology clients.
Which Virginia cities have the most customer success analyst jobs?
Arlington, Virginia, and Herndon account for the most customer success analyst openings in Virginia. Northern Virginia dominates because of its dense cluster of federal contractors and technology firms, while Richmond draws hiring from financial services and healthcare companies, and smaller markets reflect the regional offices of large enterprise employers that follow their client base.
Are there remote customer success analyst jobs in Virginia?
Yes, and more than most fields. Customer success analysis is largely desk-based and communication-driven, making it well suited to remote and hybrid arrangements. About 79% of customer success analyst openings tied to Virginia are remote or hybrid as of November 2026, reflecting how broadly technology and SaaS employers in the state have adopted flexible work policies. Client onboarding and strategic review calls are the parts of the role most commonly handled fully remotely.
How can I get hired as a customer success analyst in Virginia with little or no experience?
The most realistic entry path is moving from a customer support, sales development, or business analyst role at a Virginia-based technology or government contracting firm. Large Northern Virginia employers like Booz Allen Hamilton and Leidos hire associate-level client success and program coordinator roles that feed into customer success analyst tracks. Building proficiency in Salesforce or a comparable CRM, earning a recognized customer success certification, and assembling a portfolio of client communications or data analysis projects gives candidates without direct experience a competitive edge.
Where can I find and apply to customer success analyst jobs in Virginia?
You can find and apply to customer success analyst jobs in Virginia on Migrate Mate, which lists current Virginia openings updated regularly. Find roles that fit your experience and location and apply directly to each employer through the listing.
See All 49 Customer Success Analyst Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Customer Success Analyst Jobs