Customer Success Analyst Jobs in Washington

Job Description:

Summary - The Asset Management Analyst position is designed to execute enhanced asset management processes that pertain to our fleet management and revenue monitoring activities. Primarily, this individual will provide support for the asset team through data and analytics. The primary goal of the Asset Management Analyst is to provide enhanced asset analysis to provide a better customer experience and to support growth initiatives and increase sales. This position will also be responsible for the execution of projects within Asset Management that are key to orchestrating execution plans and ensure accountability through cross-functional ownership. This position will also promote Asset Management fundamentals and principles within the FMS and Dedicated Organization.

Essential Functions

• Responsible for Fleet Management. Works on Redeployment of Assets within Asset team to prevent units from becoming NLE (No Longer Earning)
• Works cross functionally with other teams to achieve accurate tracking and reporting of our assets.
• Create exception reporting to support Asset Management initiatives.
• Drive special projects as a lead analyst based on Asset Management needs

Additional Responsibilities

• Sales and Marketing: Track redeployment of vehicles from reserving to in service of unit to the Customer with coordination with the local AM with reporting and AM centered programs (AMP)
• DTS Support: Coordinate and assist with key initiatives under the DTS product offering as needed.
• Asset Management: Fulfill asset requests, Manage Rent to Lease (R2L), Manage Surplus Vehicle Notice (SVN), Vehicle Change Notice (VCN) Monitor Account I/S & O/S to control NYE and NLE s. Attend calls weekly to prevent billing errors on end bills and start bills.
• Financial: Review and conduct analysis of Fleet, Less than term, FlexLease, Short Term Lease, Fast Track, Vosa while ensuring proper depreciation to salvage during the life of the asset working in tandem with local AM’s
• Creative Solutioning: providing insight and navigating a plan of action to achieve AM goals.
• Performs other duties as assigned.

Skills and Abilities

• High Proficiency in Microsoft Excel
• MS Access, SQL, and or Snowflake experience is a plus
• Power BI experience is a plus
• High Energy, Self-motivated, self-directed person with the ability to focus on multiple projects and activities simultaneously and able to thrive in a fast paced environment
• Demonstrated ability to Lead, motivate, train and develop others in order to understand the business model as it pertains to Asset Management
• Ability to influence Asset Management and Sales Leadership as well as peers
• Strong oral and written communication skills having desired impact and effect to drive results
• Strong presentation and analytical skills focused on managing assets, Strong Customer focus
• Ability to create and maintain professional relationships within (all levels of the organization, peers, work groups, customers, supervisors)
• Ability to work independently and as member of a Team
• Flexibility to operate and self-driven to excel in a fast paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Ability to deal with ambiguity
• Creative Solutioning
• Detail oriented with excellent follow up practices

Qualifications

Bachelor's degree required in Business Administration, Finance, Economics, Accounting

Three (3) years or more in Rental, Operations, Sales or industry related experience required

DOT Regulated - No

Job Category: Asset Management

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

50,000

Maximum Pay Range:

60,000

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.