Customer Success Analyst Jobs in Texas
Customer Success Analyst jobs in Texas are in high demand, concentrated in SaaS, enterprise technology, financial services, and healthcare IT, with openings at every level from entry-level associate through senior and team-lead roles. Austin, Dallas, and Houston anchor most of the hiring, where established employers like Dell Technologies, Oracle, and Salesforce maintain large Texas operations and regularly seek customer success talent. The most sought-after specialties in Texas are product adoption analytics, renewal management, and B2B account health monitoring. Find a role that fits below and apply directly.
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Showing 4 of 189+ Customer Success Analyst jobs
About Signpost AI
Signpost AI helps home services businesses grow. For HVAC, plumbing, electrical, roofing, pest control, and restoration companies, every missed call is lost revenue. We give them the tools to capture more leads, book more jobs, and get paid, including AI answering and live receptionist services, AI SMS, websites, social media, and Google Local Services Ads management.
We're a growing company, and we're building as we fly. Our customer base has grown quickly, and our teams, tools, and processes are growing right along with it.
If you like change, adapt quickly, and care about serving small and medium-sized business owners, you'll thrive here.
About the Role
Signpost AI is seeking a personable, organized, and driven Customer Success Manager to help our customers get the most out of our AI answering, receptionist, and digital marketing services.
As a CSM, you'll own a book of customer accounts after onboarding. Your job is to keep those customers, show them the results they're getting, and help them grow with services that fit their business.
If you enjoy building relationships, can turn around an unhappy customer, and like being rewarded for results, this role is a strong fit.
What You'll Do
- Serve as the main point of contact for a book of about 150 customer accounts.
- Run regular check-ins that show customers what they're getting: calls answered, leads captured, and jobs booked.
- Spot customers at risk of canceling and step in early.
- Lead cancellation save conversations, with support from our Retention team on tough cases.
- Introduce services that fit each customer's business, such as AI SMS, Local Services Ads, and websites.
- Work with Onboarding, Support, Billing, and Fulfillment to solve customer issues and follow up until they're done.
- Keep account notes, tickets, and tasks current in HubSpot.
- Earn commission on customer saves and upgrades within your book.
What We're Looking For
- 2+ years in customer success, account management, or another customer-facing role with a book of accounts.
- A track record of keeping customers who wanted to leave.
- Strong communication skills and a confident, personable phone presence.
- The ability to build trust quickly with busy small business owners.
- Strong organization and follow-through across many open items at once.
- Experience working in a CRM.
- The ability to think critically, solve problems, and work independently.
- Professional fluency in English.
You do not need a college degree to be successful in this position. We value communication skills, ownership, and results.
Nice to Have
- Experience with HubSpot.
- Experience working on commission or toward save and upsell targets.
- Familiarity with SaaS, digital marketing, or home services businesses.
- Experience with websites or digital marketing.
- Comfort using AI tools in your daily work.
- Spanish-speaking or bilingual proficiency.
What Success Looks Like
You'll thrive in this role if you take ownership of your accounts, reach out before customers have to call you, and enjoy turning a frustrated customer into a loyal one.
We value CSMs who keep their book healthy, follow through on every open item, and make customers feel that someone knowledgeable is looking out for their business.
Position Details
- Job Title: Customer Success Manager
- Employment Type: Full-Time
- Location: Austin, TX area (required). Hybrid: in office Tuesday and Thursday
- Schedule: Monday–Friday, 8:00 AM–5:00 PM, with a one-hour lunch break
- Compensation: $50,000 - $60,000 base salary plus commission
Our Approach to Customer Success
At Signpost AI, customer success means more than answering tickets. Our CSMs know their customers' businesses, keep an eye on how their accounts are performing, and step in before small problems turn into cancellations.
We value people who take ownership, communicate with empathy and confidence, and measure their work by whether customers stay and grow.
Join Signpost AI
If you're a strong communicator who likes building relationships, solving problems, and being rewarded for results, we'd love to hear from you.
About Signpost AI
Signpost AI helps home services businesses grow. For HVAC, plumbing, electrical, roofing, pest control, and restoration companies, every missed call is lost revenue. We give them the tools to capture more leads, book more jobs, and get paid, including AI answering and live receptionist services, AI SMS, websites, social media, and Google Local Services Ads management.
We're a growing company, and we're building as we fly. Our customer base has grown quickly, and our teams, tools, and processes are growing right along with it.
If you like change, adapt quickly, and care about serving small and medium-sized business owners, you'll thrive here.
About the Role
Signpost AI is seeking a personable, organized, and driven Customer Success Manager to help our customers get the most out of our AI answering, receptionist, and digital marketing services.
As a CSM, you'll own a book of customer accounts after onboarding. Your job is to keep those customers, show them the results they're getting, and help them grow with services that fit their business.
If you enjoy building relationships, can turn around an unhappy customer, and like being rewarded for results, this role is a strong fit.
What You'll Do
- Serve as the main point of contact for a book of about 150 customer accounts.
- Run regular check-ins that show customers what they're getting: calls answered, leads captured, and jobs booked.
- Spot customers at risk of canceling and step in early.
- Lead cancellation save conversations, with support from our Retention team on tough cases.
- Introduce services that fit each customer's business, such as AI SMS, Local Services Ads, and websites.
- Work with Onboarding, Support, Billing, and Fulfillment to solve customer issues and follow up until they're done.
- Keep account notes, tickets, and tasks current in HubSpot.
- Earn commission on customer saves and upgrades within your book.
What We're Looking For
- 2+ years in customer success, account management, or another customer-facing role with a book of accounts.
- A track record of keeping customers who wanted to leave.
- Strong communication skills and a confident, personable phone presence.
- The ability to build trust quickly with busy small business owners.
- Strong organization and follow-through across many open items at once.
- Experience working in a CRM.
- The ability to think critically, solve problems, and work independently.
- Professional fluency in English.
You do not need a college degree to be successful in this position. We value communication skills, ownership, and results.
Nice to Have
- Experience with HubSpot.
- Experience working on commission or toward save and upsell targets.
- Familiarity with SaaS, digital marketing, or home services businesses.
- Experience with websites or digital marketing.
- Comfort using AI tools in your daily work.
- Spanish-speaking or bilingual proficiency.
What Success Looks Like
You'll thrive in this role if you take ownership of your accounts, reach out before customers have to call you, and enjoy turning a frustrated customer into a loyal one.
We value CSMs who keep their book healthy, follow through on every open item, and make customers feel that someone knowledgeable is looking out for their business.
Position Details
- Job Title: Customer Success Manager
- Employment Type: Full-Time
- Location: Austin, TX area (required). Hybrid: in office Tuesday and Thursday
- Schedule: Monday–Friday, 8:00 AM–5:00 PM, with a one-hour lunch break
- Compensation: $50,000 - $60,000 base salary plus commission
Our Approach to Customer Success
At Signpost AI, customer success means more than answering tickets. Our CSMs know their customers' businesses, keep an eye on how their accounts are performing, and step in before small problems turn into cancellations.
We value people who take ownership, communicate with empathy and confidence, and measure their work by whether customers stay and grow.
Join Signpost AI
If you're a strong communicator who likes building relationships, solving problems, and being rewarded for results, we'd love to hear from you.
See All 189+ Customer Success Analyst Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Customer Success Analyst JobsCustomer Success Analyst Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Success Analyst Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
- Retail
- Cybersecurity
- Marketing & Advertising
What Texas Employers Look For
The qualifications that appear most often in customer success analyst jobs across Texas.
- Bachelor's degree in business, communications, or a related field required
- One to three years of experience in customer success, account management, or SaaS support
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight
- Demonstrated ability to analyze customer data and translate findings into retention strategies
- Strong written and verbal communication skills for managing enterprise client relationships
- Experience working cross-functionally with sales, product, and technical support teams
Customer Success Analyst Jobs in Texas: Frequently Asked Questions
How do you become a customer success analyst in Texas?
Customer success analyst roles in Texas do not require a state-issued license or certification. Most employers look for a bachelor's degree in business, communications, marketing, or a related field, combined with hands-on experience in a customer-facing role. Certifications like the Gainsight Pulse Certification or SuccessHACKER's Customer Success training are valued in Texas's competitive SaaS market and can strengthen an application considerably.
Which companies hire customer success analysts in Texas?
Employers hiring customer success analysts in Texas right now include SpaceX, Braze, and HP, based on current listings on Migrate Mate as of November 2026. Texas's concentration of enterprise software, financial technology, and healthcare IT companies means demand is consistent across both large corporations and fast-growing regional startups.
Which Texas cities have the most customer success analyst jobs?
Austin, Dallas, and Houston have the most customer success analyst openings in Texas. Austin's dense SaaS and technology sector drives the highest concentration of roles, while Dallas's large enterprise software and financial services employers generate steady demand, and Houston's energy technology and healthcare IT companies round out the market with opportunities in more specialized industry verticals.
Are there remote customer success analyst jobs in Texas?
Yes, and more than most fields. About 73% of customer success analyst openings tied to Texas are remote or hybrid as of November 2026, reflecting how central digital communication and cloud-based CRM tools are to the role. Responsibilities like client health monitoring, renewal outreach, and data analysis translate well to fully remote environments, making this one of the more flexible roles in the Texas job market.
How can I get hired as a customer success analyst in Texas with little or no experience?
The most realistic entry path is transitioning from a customer-facing role such as technical support specialist, inside sales representative, or account coordinator, all of which Texas technology and SaaS employers hire in volume. Dell Technologies, Oracle, and Austin-based software companies regularly bring on associate customer success representatives with limited direct experience. Building familiarity with Salesforce or Gainsight and earning a foundational customer success certification strengthens any entry-level application significantly.
Where can I find and apply to customer success analyst jobs in Texas?
You can find and apply to customer success analyst jobs in Texas on Migrate Mate, which lists current Texas openings. Find roles that fit your experience and location preferences and apply directly to the ones that match.
See All 189+ Customer Success Analyst Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Customer Success Analyst Jobs