Customer Success Representative Jobs
Customer Success Representative jobs are open across SaaS, fintech, healthtech, and e-commerce at every level from entry-level to senior and team lead, with specializations in onboarding, renewals, and enterprise account management. See the openings below and apply to the ones that match your experience.
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Senior Customer Success Manager
Location: United States – Remote
Job Type: Full-Time
Experience Level: Senior-Level
Job Overview
We are seeking an experienced Senior Customer Success Manager to oversee strategic customer relationships, drive customer retention, and support long-term business growth. The ideal candidate has extensive SaaS experience, strong account management skills, and a proven record of professional stability.
Key Responsibilities
- Manage strategic customer accounts and maintain long-term client relationships.
- Lead customer onboarding, retention, and account growth initiatives.
- Coordinate with sales, product, and technical teams to resolve customer needs.
- Manage customer data and workflows using Salesforce and CRM platforms.
- Analyze account performance, identify risks, and recommend solutions.
- Improve customer satisfaction, retention, and business outcomes.
Qualifications
- 8–10+ years of relevant professional experience in customer success, account management, or SaaS operations.
- At least 5 consecutive years of employment with the same company, demonstrating professional stability and career progression.
- Strong experience in enterprise account management and customer relationship development.
- Advanced proficiency in Salesforce, CRM systems, and Microsoft Office.
- Excellent communication, analytical, project management, and problem-solving skills.
- Ability to manage multiple accounts independently in a remote work environment.
Preferred Qualifications
- Experience managing enterprise SaaS accounts.
- Background in customer retention and revenue growth.
- Experience coordinating cross-functional projects.
- Demonstrated record of long-term professional achievement.
What We Value
Professional integrity, long-term commitment, strategic thinking, customer-focused leadership, and measurable business results.
Pay: $88,200.00 - $99,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible spending account
- Happy hour
- Health insurance
- Health savings account
- Life insurance
- On-site gym
- Paid time off
- Paid training
- Parental leave
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Volunteer time off
- Work from home
Work Location: Remote
Senior Customer Success Manager
Location: United States – Remote
Job Type: Full-Time
Experience Level: Senior-Level
Job Overview
We are seeking an experienced Senior Customer Success Manager to oversee strategic customer relationships, drive customer retention, and support long-term business growth. The ideal candidate has extensive SaaS experience, strong account management skills, and a proven record of professional stability.
Key Responsibilities
- Manage strategic customer accounts and maintain long-term client relationships.
- Lead customer onboarding, retention, and account growth initiatives.
- Coordinate with sales, product, and technical teams to resolve customer needs.
- Manage customer data and workflows using Salesforce and CRM platforms.
- Analyze account performance, identify risks, and recommend solutions.
- Improve customer satisfaction, retention, and business outcomes.
Qualifications
- 8–10+ years of relevant professional experience in customer success, account management, or SaaS operations.
- At least 5 consecutive years of employment with the same company, demonstrating professional stability and career progression.
- Strong experience in enterprise account management and customer relationship development.
- Advanced proficiency in Salesforce, CRM systems, and Microsoft Office.
- Excellent communication, analytical, project management, and problem-solving skills.
- Ability to manage multiple accounts independently in a remote work environment.
Preferred Qualifications
- Experience managing enterprise SaaS accounts.
- Background in customer retention and revenue growth.
- Experience coordinating cross-functional projects.
- Demonstrated record of long-term professional achievement.
What We Value
Professional integrity, long-term commitment, strategic thinking, customer-focused leadership, and measurable business results.
Pay: $88,200.00 - $99,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible spending account
- Happy hour
- Health insurance
- Health savings account
- Life insurance
- On-site gym
- Paid time off
- Paid training
- Parental leave
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Volunteer time off
- Work from home
Work Location: Remote
Customer Success Representative Jobs by Experience Level
Top Cities Hiring Customer Success Representatives
Explore customer success representative openings in the cities hiring most right now.
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Find JobsCustomer Success Representative Job Market
Who's Hiring
- Intuit37
- SpaceX27
- Amazon21
- Salesforce19
- Braze18
Top Industries Hiring
- Technology & Software41
- Banking & Financial Services9
- Consulting & Professional Services9
- Retail7
- Marketing & Advertising7
What Employers Look For
The qualifications that appear most often in customer success representative jobs.
- One to three years of experience in customer success, account management, or a client-facing support role
- Proficiency with CRM software and customer success platforms for tracking account health and activity
- Strong written and verbal communication skills for handling onboarding, check-ins, and escalations
- Demonstrated ability to manage a portfolio of accounts and prioritize competing customer needs
- Experience driving product adoption and identifying upsell or renewal opportunities within existing accounts
- Bachelor's degree in business, communications, or a related field, or equivalent work experience
Tips for Your Customer Success Representative Job Search
Quantify retention and expansion metrics
Hiring managers want to see numbers, not duties. Replace phrases like 'managed accounts' with specific outcomes: churn rate you influenced, net revenue retention you supported, or the number of accounts you owned. Concrete metrics separate strong customer success candidates from the rest.
Match your resume to the product type
A customer success role at a PLG SaaS company differs from one at a high-touch enterprise vendor. Read each job description for signals like 'low-touch', 'scaled CS', or 'strategic accounts' and mirror that language in your resume so your experience maps directly to how they work.
Apply early to roles that fit
Migrate Mate lists customer success representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Demonstrate platform fluency without name-dropping
CS teams use CRMs, health-score dashboards, and ticketing systems daily. Call out the categories of tools you know, such as customer success platforms, CRM software, and helpdesk tools, so your resume passes both automated screens and recruiter reviews without relying on brand names.
Prepare a renewal or escalation story
Interviewers for customer success roles almost always ask for a story about saving an at-risk account or de-escalating a frustrated customer. Have one ready with a clear situation, the action you took, and the outcome, even if the outcome was partial or a learning moment.
Negotiate using scope, not just base pay
Customer success offers often include variable compensation tied to renewal rates or expansion quotas. Before accepting, ask how quota attainment is calculated, what the average attainment rate on the team is, and whether your book of business is inherited or built from scratch.
Customer Success Representative Jobs: Frequently Asked Questions
Which companies are hiring the most customer success representatives?
The most active employers for customer success representatives right now are Intuit, SpaceX, and Amazon, and the most openings are in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. SaaS companies and subscription-based platforms consistently account for the largest share of open roles.
How many customer success representative jobs are remote?
About 83% of customer success representative openings are fully remote or hybrid as of November 2026, making it one of the more remote-accessible roles in go-to-market teams. Scaled or digital customer success positions, which handle larger books of lower-touch accounts, tend to be the most remote-friendly sub-specialization within the role.
How do you become a customer success representative?
Start by building experience in a customer-facing role such as support, inside sales, or account coordination, where you practice communication, troubleshooting, and relationship management. Study the SaaS or subscription business model, learn how churn and net revenue retention work, and get comfortable with CRM tools. Applying to entry-level or associate customer success openings while highlighting any retention or onboarding outcomes you can speak to is the most direct path in.
Can you get a customer success representative job with little experience?
Yes, many companies hire for associate or entry-level customer success representative roles specifically designed for candidates coming from support, hospitality, or sales coordination backgrounds. Emphasize any experience where you managed ongoing relationships, resolved complaints, or helped someone get more value from a product or service. A clear, concise cover letter that connects your existing skills to customer retention or onboarding tends to move low-experience applications forward.
What does the customer success representative interview process look like?
Most customer success interview processes include an initial recruiter screen focused on your background and communication style, followed by a hiring manager conversation where you walk through past account management or customer experience scenarios. Later rounds often involve a role-play exercise simulating a renewal call, an escalation, or an onboarding kickoff. Final rounds typically bring in a team lead or cross-functional stakeholder to assess how you collaborate with sales or product teams.
Where can I find and apply to customer success representative jobs?
You can find and apply to customer success representative jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry background, then apply directly to each listing that fits. Applying to well-matched openings as soon as they post gives you the best chance of moving forward before a role fills.
See All 1,770+ Customer Success Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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