Customer Success Representative Jobs
Customer Success Representative jobs are open across SaaS, fintech, healthtech, and e-commerce, from entry-level to senior and team lead, with specializations in onboarding, renewals, and enterprise account management. Find a role that fits from the openings below and apply directly.
Find JobsOverview
Showing 5 of 1,125+ Customer Success Representative jobs
Company Description
LGC Clinical Diagnostics develops and manufactures a comprehensive portfolio of catalogue and custom-developed diagnostic quality solutions and component materials for the extended life sciences industry. We partner with IVD assay developers, pharmaceutical, CRO and academic institutions in commercialization activities across the entire diagnostic pipeline. Laboratorians and diagnostic professionals across disciplines of clinical chemistry, immunochemistry, serology, molecular diagnostics, and clinical genomics rely on LGC’s products to support accurate and reliable diagnostic results.
Our operating entities include Maine Standards Company, SeraCare Life Sciences, and Technopath Clinical Diagnostics, which are in vitro diagnostics (IVD) manufacturers of quality measurement tools (calibrators, controls, linearity, EQA/PT, biological materials), the Native Antigen Company, which is a manufacturer and supplier of viral antigens and LGC Proficiency Testing a global leader in PT schemes. We operate FDA-registered and ISO 13485-accredited facilities in Maine (USA), Massachusetts (USA), Maryland (USA), Tipperary (Ireland), ISO 9001-accredited facility in Oxford, UK, and Traverse City, Michigan US.
Each day, our world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cutting-edge NGS and precision diagnostics.
Job Description
Are you passionate about delivering world-class customer service? Join LGC as a Customer Success Representative and play a crucial role in our team! This is an outstanding opportunity to be the primary contact for our esteemed customers, ensuring they receive outstanding support and flawless service.
This role is a remote position and open to candidates within the United States.
To perform this job successfully, an individual must be able to perform each of the following essential functions satisfactorily:
- Respond quickly and professionally to customer inquiries, including pricing, availability, order status, shipping details, etc.
- Act as the voice of the customer internally to drive continuous improvement
- Process orders for the designated LGC entity, ensuring completeness of specifications, prices, locations, and other relevant information for both product and custom orders
- Assess individual customer requirements and direct activities to the appropriate departments
- Acknowledge customer orders, advise on changes, order status, backorders, quote prices, and any other modifications; process and route orders for shipping
- Process credit card payments when appropriate, ensuring the privacy of customer account information
- Provide required documentation related to each order to meet shipping schedules (i.e., material safety data sheets, certificates of analysis, custom orders, etc.)
- Apply the sales order entry system to provide accurate information to customers, including interpreting quotes, promotions, and credit policies
- Follow established service quality standards and meet order accuracy standards; adhere to departmental SOPs and training guidelines
- Adhere to the requirements of the company’s ISO quality management system
- Perform other duties as assigned to meet business needs
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent experience (GED)
- Proven ability to engage professionally, courteously, and effectively with customers over the phone or via other mechanisms in support of customer requests
- Strong computer skills required, including working knowledge of Microsoft Office suite of products, particularly Word, Excel, and PowerPoint
PREFERRED QUALIFICATIONS:
- Experience or working knowledge of ERP systems, ideally SAP
- Salesforce
- International order experience
Proficiencies & Behaviours:
- Demonstrated effective time management skills
- Excellent written and oral communication skills
- Strong multitasking, time management, and problem-solving skills
- Demonstrated good professional judgment, tact, and diplomacy in dealing with internal and external customers, as well as the ability to handle confidential and/or proprietary information
- Ability to work independently as well as part of a team with minimal mentorship or supervision
- Highly approachable and courteous in speaking and engaging with customers
- Highly accurate and diligent
- Aptitude to work in a complex and rapidly growing company
- Initiative and organizational skills are extremely valuable to ensure good customer service
- Resonate and operate in line with LGC’s core value behaviors: Passion, Curiosity, Integrity, Brilliance, and Respect.
The customary salary range for this position is:
Minimum salary: $39,000 USD annually
Maximum salary: $54,000 USD annually
The typical hiring range is from the minimum to the midpoint, depending on the candidate’s background.
Pay is determined by several job-related factors, including your skills, experience, education, and job-related qualifications.
ABOUT LGC:
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
OUR VALUES
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
Company Description
LGC Clinical Diagnostics develops and manufactures a comprehensive portfolio of catalogue and custom-developed diagnostic quality solutions and component materials for the extended life sciences industry. We partner with IVD assay developers, pharmaceutical, CRO and academic institutions in commercialization activities across the entire diagnostic pipeline. Laboratorians and diagnostic professionals across disciplines of clinical chemistry, immunochemistry, serology, molecular diagnostics, and clinical genomics rely on LGC’s products to support accurate and reliable diagnostic results.
Our operating entities include Maine Standards Company, SeraCare Life Sciences, and Technopath Clinical Diagnostics, which are in vitro diagnostics (IVD) manufacturers of quality measurement tools (calibrators, controls, linearity, EQA/PT, biological materials), the Native Antigen Company, which is a manufacturer and supplier of viral antigens and LGC Proficiency Testing a global leader in PT schemes. We operate FDA-registered and ISO 13485-accredited facilities in Maine (USA), Massachusetts (USA), Maryland (USA), Tipperary (Ireland), ISO 9001-accredited facility in Oxford, UK, and Traverse City, Michigan US.
Each day, our world-class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cutting-edge NGS and precision diagnostics.
Job Description
Are you passionate about delivering world-class customer service? Join LGC as a Customer Success Representative and play a crucial role in our team! This is an outstanding opportunity to be the primary contact for our esteemed customers, ensuring they receive outstanding support and flawless service.
This role is a remote position and open to candidates within the United States.
To perform this job successfully, an individual must be able to perform each of the following essential functions satisfactorily:
- Respond quickly and professionally to customer inquiries, including pricing, availability, order status, shipping details, etc.
- Act as the voice of the customer internally to drive continuous improvement
- Process orders for the designated LGC entity, ensuring completeness of specifications, prices, locations, and other relevant information for both product and custom orders
- Assess individual customer requirements and direct activities to the appropriate departments
- Acknowledge customer orders, advise on changes, order status, backorders, quote prices, and any other modifications; process and route orders for shipping
- Process credit card payments when appropriate, ensuring the privacy of customer account information
- Provide required documentation related to each order to meet shipping schedules (i.e., material safety data sheets, certificates of analysis, custom orders, etc.)
- Apply the sales order entry system to provide accurate information to customers, including interpreting quotes, promotions, and credit policies
- Follow established service quality standards and meet order accuracy standards; adhere to departmental SOPs and training guidelines
- Adhere to the requirements of the company’s ISO quality management system
- Perform other duties as assigned to meet business needs
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent experience (GED)
- Proven ability to engage professionally, courteously, and effectively with customers over the phone or via other mechanisms in support of customer requests
- Strong computer skills required, including working knowledge of Microsoft Office suite of products, particularly Word, Excel, and PowerPoint
PREFERRED QUALIFICATIONS:
- Experience or working knowledge of ERP systems, ideally SAP
- Salesforce
- International order experience
Proficiencies & Behaviours:
- Demonstrated effective time management skills
- Excellent written and oral communication skills
- Strong multitasking, time management, and problem-solving skills
- Demonstrated good professional judgment, tact, and diplomacy in dealing with internal and external customers, as well as the ability to handle confidential and/or proprietary information
- Ability to work independently as well as part of a team with minimal mentorship or supervision
- Highly approachable and courteous in speaking and engaging with customers
- Highly accurate and diligent
- Aptitude to work in a complex and rapidly growing company
- Initiative and organizational skills are extremely valuable to ensure good customer service
- Resonate and operate in line with LGC’s core value behaviors: Passion, Curiosity, Integrity, Brilliance, and Respect.
The customary salary range for this position is:
Minimum salary: $39,000 USD annually
Maximum salary: $54,000 USD annually
The typical hiring range is from the minimum to the midpoint, depending on the candidate’s background.
Pay is determined by several job-related factors, including your skills, experience, education, and job-related qualifications.
ABOUT LGC:
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
OUR VALUES
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
See All 1,125+ Customer Success Representative Jobs
Jump back to the full list of openings and apply to any customer success representative role that fits.
Find JobsCustomer Success Representative Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- ADT73
- State Farm69
- ADP57
- AbbVie52
- UniFirst51
Top Industries Hiring
- Technology & Software300
- Insurance119
- Biotechnology & Pharmaceuticals101
- Healthcare & Medical Services80
- Consulting & Professional Services49
What Employers Look For
The qualifications that appear most often in customer success representative jobs.
- Two or more years of experience in customer success, account management, or a client-facing support role
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight for managing customer health and activity
- Demonstrated ability to own a book of accounts and drive retention, renewal, and expansion outcomes
- Strong written and verbal communication skills for executive-level interactions and cross-functional collaboration
- Familiarity with customer success metrics including NRR, churn rate, CSAT, and time-to-value
- Bachelor's degree in business, communications, or a related field, or equivalent professional experience
Tips for Your Customer Success Representative Job Search
Quantify retention and expansion outcomes
Hiring managers want proof you moved the needle, so replace vague phrases like 'managed accounts' with metrics showing churn reduced, net revenue retention improved, or upsell rates increased under your ownership. Numbers convert a generic resume into a compelling case.
Match your resume to the sales motion
Product-led and sales-led companies run customer success very differently. Read the job description for clues like 'PLG,' 'high-touch,' or 'pooled model,' then mirror that language and emphasize experience that fits the exact motion the employer uses.
Apply early to roles that fit
Migrate Mate lists customer success representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target roles by customer segment size
SMB, mid-market, and enterprise CSR roles require different skills and carry different interview expectations. Filter openings by segment when possible, and tailor your examples to the deal complexity, decision-maker level, and onboarding scope that segment involves.
Prepare a QBR walkthrough for interviews
Many customer success interviews include a live exercise where you present a mock quarterly business review. Practice structuring one around health scores, goal alignment, and a clear ask, because panelists evaluate your ability to run the conversation, not just the slides.
Negotiate scope, not just base compensation
CSR offers often include variable components tied to renewal or expansion targets you inherit. Before accepting, ask what the current book's health looks like and how attainment has trended, so you understand what you are actually signing up to deliver.
Customer Success Representative Jobs: Frequently Asked Questions
Which companies are hiring the most customer success representatives?
The companies hiring the most customer success representatives right now include ADT, State Farm, and ADP, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of June 2026. SaaS and fintech companies tend to maintain the most consistent hiring volume for this role throughout the year.
How many customer success representative jobs are remote?
About 23% of customer success representative openings are fully remote or hybrid as of June 2026, making it one of the more flexible roles in go-to-market teams. Fully remote positions are most common in software, digital health, and fintech, particularly for mid-market and SMB-focused books of business where travel expectations are low.
How do you become a customer success representative?
Start by building experience in a client-facing role such as support, inside sales, or account coordination, then develop familiarity with CRM tools and customer health frameworks. Learn the metrics that CSR teams own, including renewal rates and net revenue retention. Targeting smaller companies or specialist CSR training programs can help you land your first dedicated role.
Can I get a customer success representative job with little experience?
Yes, entry-level CSR roles exist, and employers frequently hire from support, sales development, and technical onboarding backgrounds. Emphasize any experience managing relationships, resolving escalations, or guiding users through a product. Familiarity with a CRM and clear examples of owning a customer outcome, even informally, strengthen your application significantly against other candidates with similar tenure.
What does the customer success representative interview process look like?
Most processes include an initial recruiter screen, a hiring manager conversation focused on your account management experience, and a practical exercise such as a mock QBR, a customer escalation scenario, or a stakeholder email. Final rounds often involve a panel with sales, product, or leadership stakeholders who assess cross-functional communication and your approach to renewals and expansion.
Where can I find and apply to customer success representative jobs?
You can find and apply to customer success representative jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and target segment, then apply directly to each listing on the platform.
See All 1,125+ Customer Success Representative Jobs
Jump back to the full list of openings and apply to any customer success representative role that fits.
Find Jobs