Customer Success Representative Jobs
Customer Success Representative jobs are open across SaaS, fintech, healthtech, and e-commerce at every level from entry-level to senior and team lead, with specializations in onboarding, renewals, and enterprise account management. See the openings below and apply to the ones that match your experience.
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As a Senior CSM, you'll be the key relationship manager for a book of business holding new and existing complex hosting and colocation customers. Ultimately responsible for customer satisfaction and retention, you'll achieve this through a variety of touchpoints and activities. From onboarding, to building success plans, proactive outreaches, to running Executive Business Reviews, owning risk mitigation, and everything in between.
In order to build deep relationships and understanding of our customer's desired outcomes, CSMs are engaged in all phases of the customer lifecycle. You'll work closely with day-to-day personnel up through decision makers and executive level contacts.
Internally, you'll work cross departmentally with sales, support, marketing, engineering, implementation, and more – to ensure our customers achieve success. Your success in the role will come from building relationships internally and externally, strong time management skills, technical acumen (colo, cloud, and networking solutions), curiosity to uncover desired outcomes, educating customers on the Flexential portfolio, and execution against committed success plans.
At Flexential, we're passionate about our customer's success and constantly elevating the way we help them achieve that. We're looking for CSMs that are just as passionate about the CX as well as our industry. In return, you'll find a work environment that is challenging but fun, goal oriented but agile, and most importantly focused on helping YOU be successful.
Key Responsibilities and Essential Job Functions
- Provide oversight and accountability for success during the onboarding phase of new customers as well as existing customers leveraging new services.
- Manage a book of business containing advanced customer environments and marquee relationships.
- Uncover and document desired customer outcomes for success plan creation.
- Train customer on Flexential support tools.
- Overall responsibility for customer retention.
- Understand and advise customers on all relevant Flexential solutions relevant to their needs; including facilitating additional conversations with internal SMEs.
- Keep relevant Flexential departments & leaders informed of all customer health/risk concerns including updating customer health scores as well as documenting churn forecasts.
- Facilitating problem resolution as first level of escalation for unresolved issues, which include billing and technical support.
- Maintain regular and proactive contact with customers through value added email outreaches, calls, and/or face to face meetings.
- Effectively leverage internal technology to manage touchpoints, view of customer health, and overall management of your book of business.
- Regular executive business reviews with customers; including preparing and presenting content appropriate for c-level contacts.
- Uncover additional customer needs and work with sales and solution engineers to appropriately solution sell.
- Assist, direct and maintain open communication with key individuals with the company including sales, marketing, engineering, accounting and operations.
- Act as a liaison for your customers on all questions technical, billing, sales, or other.
- Ability to guide and advise the customer through the process rather than the customer managing Flexential.
- Perform other duties as required and assigned.
Required Qualifications
- 2-3 years of Customer Success experience within a B2B technology organization
- Experience with interacting with customers at all levels including C Suite
- Demonstrated ability to build and develop relationships
- Strong written, oral, and presentation skills
- Demonstrated technical aptitude and attention to detail
- Ability to effectively communicate technical concepts and issues to all levels
- Experience with CRM systems
- Demonstrated time management ability
- Self-directed and self-motivated to problem solve
- A willingness to go the extra mile for our customers and develop strong relationships
- Ability to adapt and be part of our rapidly growing business
- Proficiency with MS Office tools
- General statistical analysis and ability to communicate metrics to the business
Preferred Qualifications
- 2-3 years of experience directly managing Fortune 1000 customers strongly preferred
- Prior experience in Cloud, Managed Services or Colocation
- Understanding of VMware applications
- Understanding of DRaaS and BaaS solutions
Compensation
Base Pay Range: Annualized salary range offered for this position is estimated to be $84,000 - $94,000. However, the actual pay range depends on each candidate's experience, location, and qualifications.
Variable Pay: This role is eligible for commission. The expected annual commission is $25,000, based on achievement of targets and other performance indicators.
Physical Requirements
- Ability to sit for extended periods of time
- Moderate or advanced keyboard usage
At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply.
Benefits of working at Flexential
- Medical, Telehealth, Dental and Vision
- 401(k)
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Life and AD&D
- Short Term and Long-Term disability
- Flex Paid Time Off (PTO)
- Leave of Absence
- Employee Assistance Program
- Wellness Program
- Rewards and Recognition Program
Benefits are subject to change at the Company's discretion.
Work Location Eligibility
At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Arkansas, Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC.
Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.
Flexential participates in the E-Verify program. Please click here for more information.
EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
As a Senior CSM, you'll be the key relationship manager for a book of business holding new and existing complex hosting and colocation customers. Ultimately responsible for customer satisfaction and retention, you'll achieve this through a variety of touchpoints and activities. From onboarding, to building success plans, proactive outreaches, to running Executive Business Reviews, owning risk mitigation, and everything in between.
In order to build deep relationships and understanding of our customer's desired outcomes, CSMs are engaged in all phases of the customer lifecycle. You'll work closely with day-to-day personnel up through decision makers and executive level contacts.
Internally, you'll work cross departmentally with sales, support, marketing, engineering, implementation, and more – to ensure our customers achieve success. Your success in the role will come from building relationships internally and externally, strong time management skills, technical acumen (colo, cloud, and networking solutions), curiosity to uncover desired outcomes, educating customers on the Flexential portfolio, and execution against committed success plans.
At Flexential, we're passionate about our customer's success and constantly elevating the way we help them achieve that. We're looking for CSMs that are just as passionate about the CX as well as our industry. In return, you'll find a work environment that is challenging but fun, goal oriented but agile, and most importantly focused on helping YOU be successful.
Key Responsibilities and Essential Job Functions
- Provide oversight and accountability for success during the onboarding phase of new customers as well as existing customers leveraging new services.
- Manage a book of business containing advanced customer environments and marquee relationships.
- Uncover and document desired customer outcomes for success plan creation.
- Train customer on Flexential support tools.
- Overall responsibility for customer retention.
- Understand and advise customers on all relevant Flexential solutions relevant to their needs; including facilitating additional conversations with internal SMEs.
- Keep relevant Flexential departments & leaders informed of all customer health/risk concerns including updating customer health scores as well as documenting churn forecasts.
- Facilitating problem resolution as first level of escalation for unresolved issues, which include billing and technical support.
- Maintain regular and proactive contact with customers through value added email outreaches, calls, and/or face to face meetings.
- Effectively leverage internal technology to manage touchpoints, view of customer health, and overall management of your book of business.
- Regular executive business reviews with customers; including preparing and presenting content appropriate for c-level contacts.
- Uncover additional customer needs and work with sales and solution engineers to appropriately solution sell.
- Assist, direct and maintain open communication with key individuals with the company including sales, marketing, engineering, accounting and operations.
- Act as a liaison for your customers on all questions technical, billing, sales, or other.
- Ability to guide and advise the customer through the process rather than the customer managing Flexential.
- Perform other duties as required and assigned.
Required Qualifications
- 2-3 years of Customer Success experience within a B2B technology organization
- Experience with interacting with customers at all levels including C Suite
- Demonstrated ability to build and develop relationships
- Strong written, oral, and presentation skills
- Demonstrated technical aptitude and attention to detail
- Ability to effectively communicate technical concepts and issues to all levels
- Experience with CRM systems
- Demonstrated time management ability
- Self-directed and self-motivated to problem solve
- A willingness to go the extra mile for our customers and develop strong relationships
- Ability to adapt and be part of our rapidly growing business
- Proficiency with MS Office tools
- General statistical analysis and ability to communicate metrics to the business
Preferred Qualifications
- 2-3 years of experience directly managing Fortune 1000 customers strongly preferred
- Prior experience in Cloud, Managed Services or Colocation
- Understanding of VMware applications
- Understanding of DRaaS and BaaS solutions
Compensation
Base Pay Range: Annualized salary range offered for this position is estimated to be $84,000 - $94,000. However, the actual pay range depends on each candidate's experience, location, and qualifications.
Variable Pay: This role is eligible for commission. The expected annual commission is $25,000, based on achievement of targets and other performance indicators.
Physical Requirements
- Ability to sit for extended periods of time
- Moderate or advanced keyboard usage
At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply.
Benefits of working at Flexential
- Medical, Telehealth, Dental and Vision
- 401(k)
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Life and AD&D
- Short Term and Long-Term disability
- Flex Paid Time Off (PTO)
- Leave of Absence
- Employee Assistance Program
- Wellness Program
- Rewards and Recognition Program
Benefits are subject to change at the Company's discretion.
Work Location Eligibility
At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Arkansas, Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC.
Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.
Flexential participates in the E-Verify program. Please click here for more information.
EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Customer Success Representative Jobs by Experience Level
Top Cities Hiring Customer Success Representatives
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Find JobsCustomer Success Representative Job Market
Who's Hiring
- Spectrum44
- Intuit31
- Amazon24
- ServiceNow17
- Braze14
Top Industries Hiring
- Technology & Software70
- Consulting & Professional Services9
- Science & Research5
- Biotechnology & Pharmaceuticals5
- Marketing & Advertising3
What Employers Look For
The qualifications that appear most often in customer success representative jobs.
- One to three years of experience in customer success, account management, or a client-facing support role
- Proficiency with CRM software and customer success platforms for tracking account health and activity
- Strong written and verbal communication skills for handling onboarding, check-ins, and escalations
- Demonstrated ability to manage a portfolio of accounts and prioritize competing customer needs
- Experience driving product adoption and identifying upsell or renewal opportunities within existing accounts
- Bachelor's degree in business, communications, or a related field, or equivalent work experience
Tips for Your Customer Success Representative Job Search
Quantify retention and expansion metrics
Hiring managers want to see numbers, not duties. Replace phrases like 'managed accounts' with specific outcomes: churn rate you influenced, net revenue retention you supported, or the number of accounts you owned. Concrete metrics separate strong customer success candidates from the rest.
Match your resume to the product type
A customer success role at a PLG SaaS company differs from one at a high-touch enterprise vendor. Read each job description for signals like 'low-touch', 'scaled CS', or 'strategic accounts' and mirror that language in your resume so your experience maps directly to how they work.
Apply early to roles that fit
Migrate Mate lists customer success representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Demonstrate platform fluency without name-dropping
CS teams use CRMs, health-score dashboards, and ticketing systems daily. Call out the categories of tools you know, such as customer success platforms, CRM software, and helpdesk tools, so your resume passes both automated screens and recruiter reviews without relying on brand names.
Prepare a renewal or escalation story
Interviewers for customer success roles almost always ask for a story about saving an at-risk account or de-escalating a frustrated customer. Have one ready with a clear situation, the action you took, and the outcome, even if the outcome was partial or a learning moment.
Negotiate using scope, not just base pay
Customer success offers often include variable compensation tied to renewal rates or expansion quotas. Before accepting, ask how quota attainment is calculated, what the average attainment rate on the team is, and whether your book of business is inherited or built from scratch.
Customer Success Representative Jobs: Frequently Asked Questions
Which companies are hiring the most customer success representatives?
The most active employers for customer success representatives right now are Spectrum, Intuit, and Amazon, and the most openings are in California, Texas, and New York, based on current listings on Migrate Mate as of September 2026. SaaS companies and subscription-based platforms consistently account for the largest share of open roles.
How many customer success representative jobs are remote?
About 82% of customer success representative openings are fully remote or hybrid as of September 2026, making it one of the more remote-accessible roles in go-to-market teams. Scaled or digital customer success positions, which handle larger books of lower-touch accounts, tend to be the most remote-friendly sub-specialization within the role.
How do you become a customer success representative?
Start by building experience in a customer-facing role such as support, inside sales, or account coordination, where you practice communication, troubleshooting, and relationship management. Study the SaaS or subscription business model, learn how churn and net revenue retention work, and get comfortable with CRM tools. Applying to entry-level or associate customer success openings while highlighting any retention or onboarding outcomes you can speak to is the most direct path in.
Can you get a customer success representative job with little experience?
Yes, many companies hire for associate or entry-level customer success representative roles specifically designed for candidates coming from support, hospitality, or sales coordination backgrounds. Emphasize any experience where you managed ongoing relationships, resolved complaints, or helped someone get more value from a product or service. A clear, concise cover letter that connects your existing skills to customer retention or onboarding tends to move low-experience applications forward.
What does the customer success representative interview process look like?
Most customer success interview processes include an initial recruiter screen focused on your background and communication style, followed by a hiring manager conversation where you walk through past account management or customer experience scenarios. Later rounds often involve a role-play exercise simulating a renewal call, an escalation, or an onboarding kickoff. Final rounds typically bring in a team lead or cross-functional stakeholder to assess how you collaborate with sales or product teams.
Where can I find and apply to customer success representative jobs?
You can find and apply to customer success representative jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry background, then apply directly to each listing that fits. Applying to well-matched openings as soon as they post gives you the best chance of moving forward before a role fills.
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