Customer Success Representative Jobs
Customer Success Representative jobs are open across SaaS, fintech, healthtech, and e-commerce at every level from entry-level to senior and team lead, with specializations in onboarding, renewals, and enterprise account management. See the openings below and apply to the ones that match your experience.
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Step into the role of a Principal Architect at JPMorganChase and become a driving force behind the development and adoption of cutting-edge, cloud-based technologies.
As a Principal Architect at JPMorganChase within the Corporate Sector(Cloud Foundations), you provide expertise to enhance and develop architecture platforms based on modern cloud-based technologies, as well as support the adoption of strategic global solutions. Leverage your advanced architecture capabilities and collaborate with colleagues across the organization to drive best-in-class outcomes.
Job Responsibilities
- Advises cross-functional teams on technology selection to achieve target state architecture and decisions on improvements to current technologies
- Applies enterprise-authorized AI capabilities within the work environment to accelerate architecture analysis, roadmap development, and design decisioning, with human-in-the-loop validation and appropriate handling of sensitive data.
- Develops multi-year roadmaps aligned with business and architecture strategy and priorities
- Creates complex and scalable coding frameworks using appropriate software design, focusing on durability and reuse to improve velocity and quality across teams and functions
- Develops secure and high-quality production code, and reviews and debugs code written by others
- Serves as the function's go-to subject matter expert and contributes to the development of technical methods in specialized fields in line with the latest product development methodologies
Establishes reuse-first AI-enabled engineering patterns and governance across SDLC/toolchain practices, ensuring traceability/auditability, resiliency, and security controls.
Required qualifications, capabilities, and skills- Formal training or certification on architecture concepts and 10+ years applied experience
- Hands-on practical experience delivering system design, application development, testing, and operational stability
- Expertise in one or more programming language(s)
- Deep knowledge of software, applications, and architecture, including advanced software architecture, application development, and technical processes within one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
- Demonstrated experience applying enterprise-authorized AI capabilities within the work environment in architecture and engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to evaluate and integrate AI-enabled capabilities into scalable platforms while meeting resiliency, security, and auditability requirements.
- Experience applying expertise and new methods to determine solutions for complex architecture problems in one or more technical disciplines
- Experience leading a product as a product owner or product manager Ability to present and effectively communicate to senior leaders and executives
-
Preferred qualifications, capabilities, and skills
- Experience working at code level
- Familiarity with agentic AI tooling (Claude Code, Copilot, MCP) and its application to platform operations and engineer productivity
- Experience with cloud landing zone and boundary constructs (portfolio, network, workload boundaries; trust scopes; SEAL-style architecture registration)
- Background in developer experience, technical enablement, or platform advocacy roles
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Step into the role of a Principal Architect at JPMorganChase and become a driving force behind the development and adoption of cutting-edge, cloud-based technologies.
As a Principal Architect at JPMorganChase within the Corporate Sector(Cloud Foundations), you provide expertise to enhance and develop architecture platforms based on modern cloud-based technologies, as well as support the adoption of strategic global solutions. Leverage your advanced architecture capabilities and collaborate with colleagues across the organization to drive best-in-class outcomes.
Job Responsibilities
- Advises cross-functional teams on technology selection to achieve target state architecture and decisions on improvements to current technologies
- Applies enterprise-authorized AI capabilities within the work environment to accelerate architecture analysis, roadmap development, and design decisioning, with human-in-the-loop validation and appropriate handling of sensitive data.
- Develops multi-year roadmaps aligned with business and architecture strategy and priorities
- Creates complex and scalable coding frameworks using appropriate software design, focusing on durability and reuse to improve velocity and quality across teams and functions
- Develops secure and high-quality production code, and reviews and debugs code written by others
- Serves as the function's go-to subject matter expert and contributes to the development of technical methods in specialized fields in line with the latest product development methodologies
Establishes reuse-first AI-enabled engineering patterns and governance across SDLC/toolchain practices, ensuring traceability/auditability, resiliency, and security controls.
Required qualifications, capabilities, and skills- Formal training or certification on architecture concepts and 10+ years applied experience
- Hands-on practical experience delivering system design, application development, testing, and operational stability
- Expertise in one or more programming language(s)
- Deep knowledge of software, applications, and architecture, including advanced software architecture, application development, and technical processes within one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
- Demonstrated experience applying enterprise-authorized AI capabilities within the work environment in architecture and engineering workflows with strong validation habits and awareness of data sensitivity.
- Ability to evaluate and integrate AI-enabled capabilities into scalable platforms while meeting resiliency, security, and auditability requirements.
- Experience applying expertise and new methods to determine solutions for complex architecture problems in one or more technical disciplines
- Experience leading a product as a product owner or product manager Ability to present and effectively communicate to senior leaders and executives
-
Preferred qualifications, capabilities, and skills
- Experience working at code level
- Familiarity with agentic AI tooling (Claude Code, Copilot, MCP) and its application to platform operations and engineer productivity
- Experience with cloud landing zone and boundary constructs (portfolio, network, workload boundaries; trust scopes; SEAL-style architecture registration)
- Background in developer experience, technical enablement, or platform advocacy roles
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Customer Success Representative Jobs by Experience Level
Top Cities Hiring Customer Success Representatives
Explore customer success representative openings in the cities hiring most right now.
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Find JobsCustomer Success Representative Job Market
Who's Hiring
- Cox Communications22
- Deloitte20
- Amazon20
- AJAIA15
- Intuit15
Top Industries Hiring
- Technology & Software137
- Banking & Financial Services11
- Consulting & Professional Services9
- Education7
- Non-Profit & Social Services7
What Employers Look For
The qualifications that appear most often in customer success representative jobs.
- One to three years of experience in customer success, account management, or a client-facing support role
- Proficiency with CRM software and customer success platforms for tracking account health and activity
- Strong written and verbal communication skills for handling onboarding, check-ins, and escalations
- Demonstrated ability to manage a portfolio of accounts and prioritize competing customer needs
- Experience driving product adoption and identifying upsell or renewal opportunities within existing accounts
- Bachelor's degree in business, communications, or a related field, or equivalent work experience
Tips for Your Customer Success Representative Job Search
Quantify retention and expansion metrics
Hiring managers want to see numbers, not duties. Replace phrases like 'managed accounts' with specific outcomes: churn rate you influenced, net revenue retention you supported, or the number of accounts you owned. Concrete metrics separate strong customer success candidates from the rest.
Match your resume to the product type
A customer success role at a PLG SaaS company differs from one at a high-touch enterprise vendor. Read each job description for signals like 'low-touch', 'scaled CS', or 'strategic accounts' and mirror that language in your resume so your experience maps directly to how they work.
Apply early to roles that fit
Migrate Mate lists customer success representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Demonstrate platform fluency without name-dropping
CS teams use CRMs, health-score dashboards, and ticketing systems daily. Call out the categories of tools you know, such as customer success platforms, CRM software, and helpdesk tools, so your resume passes both automated screens and recruiter reviews without relying on brand names.
Prepare a renewal or escalation story
Interviewers for customer success roles almost always ask for a story about saving an at-risk account or de-escalating a frustrated customer. Have one ready with a clear situation, the action you took, and the outcome, even if the outcome was partial or a learning moment.
Negotiate using scope, not just base pay
Customer success offers often include variable compensation tied to renewal rates or expansion quotas. Before accepting, ask how quota attainment is calculated, what the average attainment rate on the team is, and whether your book of business is inherited or built from scratch.
Customer Success Representative Jobs: Frequently Asked Questions
Which companies are hiring the most customer success representatives?
The most active employers for customer success representatives right now are Cox Communications, Deloitte, and Amazon, and the most openings are in California, Texas, and New York, based on current listings on Migrate Mate as of August 2026. SaaS companies and subscription-based platforms consistently account for the largest share of open roles.
How many customer success representative jobs are remote?
About 79% of customer success representative openings are fully remote or hybrid as of August 2026, making it one of the more remote-accessible roles in go-to-market teams. Scaled or digital customer success positions, which handle larger books of lower-touch accounts, tend to be the most remote-friendly sub-specialization within the role.
How do you become a customer success representative?
Start by building experience in a customer-facing role such as support, inside sales, or account coordination, where you practice communication, troubleshooting, and relationship management. Study the SaaS or subscription business model, learn how churn and net revenue retention work, and get comfortable with CRM tools. Applying to entry-level or associate customer success openings while highlighting any retention or onboarding outcomes you can speak to is the most direct path in.
Can you get a customer success representative job with little experience?
Yes, many companies hire for associate or entry-level customer success representative roles specifically designed for candidates coming from support, hospitality, or sales coordination backgrounds. Emphasize any experience where you managed ongoing relationships, resolved complaints, or helped someone get more value from a product or service. A clear, concise cover letter that connects your existing skills to customer retention or onboarding tends to move low-experience applications forward.
What does the customer success representative interview process look like?
Most customer success interview processes include an initial recruiter screen focused on your background and communication style, followed by a hiring manager conversation where you walk through past account management or customer experience scenarios. Later rounds often involve a role-play exercise simulating a renewal call, an escalation, or an onboarding kickoff. Final rounds typically bring in a team lead or cross-functional stakeholder to assess how you collaborate with sales or product teams.
Where can I find and apply to customer success representative jobs?
You can find and apply to customer success representative jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry background, then apply directly to each listing that fits. Applying to well-matched openings as soon as they post gives you the best chance of moving forward before a role fills.
See All 1,851+ Customer Success Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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