Customer Success Representative Jobs in Seattle, WA
Customer Success Representative jobs in Seattle are concentrated in South Lake Union, Capitol Hill, and the Eastside tech corridor, with strong demand from SaaS platforms, cloud services, and healthtech companies. Employers actively hiring include Amazon, Amazon Web Services, and Axon. Scan the live roles below and apply to whichever ones fit.
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Showing 4 of 55+ Customer Success Representative jobs
DESCRIPTION
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
A day in the life
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree or equivalent
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Proficient in Microsoft Excel
- Experience in relationship management
- Demonstrated ability to work effectively in fast-paced environments
- Excellent professional written and verbal communication skills
- Time management
PREFERRED QUALIFICATIONS
- 5+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Advanced degree, certifications or equivalent experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
DESCRIPTION
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
A day in the life
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree or equivalent
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Proficient in Microsoft Excel
- Experience in relationship management
- Demonstrated ability to work effectively in fast-paced environments
- Excellent professional written and verbal communication skills
- Time management
PREFERRED QUALIFICATIONS
- 5+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Advanced degree, certifications or equivalent experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
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Find JobsCustomer Success Representative Job Market in Seattle
Who's Hiring
- Amazon30
- Amazon Web Services4
- Axon2
- Supio2
- OpenAI2
Top Industries Hiring
- Technology & Software17
- Retail15
- E-Commerce & Online Marketplaces15
- Consulting & Professional Services2
Customer Success Representative Jobs in Seattle: Frequently Asked Questions
How do I get a customer success representative job in Seattle?
Focus your search on South Lake Union and the Eastside corridor, where SaaS, cloud infrastructure, and healthtech companies run the largest customer success teams. Experience with CRM tools and a demonstrated ability to reduce churn or drive product adoption stands out with Seattle employers. Targeting mid-size SaaS companies that are scaling gives entry-level and experienced candidates the best shot at landing a role quickly.
Which companies hire customer success representatives in Seattle?
Employers hiring customer success representatives in Seattle right now include Amazon, Amazon Web Services, and Axon, based on current listings on Migrate Mate as of November 2026. Seattle's market skews heavily toward enterprise SaaS, cloud platforms, and digital health companies, meaning most openings come from technology-forward employers rather than traditional retail or services businesses.
Are there remote customer success representative jobs in Seattle?
Yes, customer success representative roles are well suited to remote and hybrid arrangements since most of the work happens over video calls, email, and digital platforms. About 60% of customer success representative openings tied to Seattle are remote or hybrid as of November 2026, reflecting the city's tech-heavy employer base. Onboarding and enterprise account work occasionally require in-person presence, but day-to-day responsibilities are largely remote-compatible.
How can I get a customer success representative job in Seattle with little or no experience?
The most realistic entry path in Seattle is targeting SaaS startups and scale-ups in South Lake Union that hire for customer success associate or onboarding specialist roles before promoting internally. Many Seattle healthtech and e-commerce companies also pull from support and account coordination backgrounds. Building familiarity with tools like Salesforce, Gainsight, or Zendesk, combined with any client-facing experience, gives candidates a measurable edge over equally inexperienced applicants.
Which industries hire the most customer success representatives in Seattle?
Seattle customer success representative roles concentrate in Technology & Software, Retail, and E-Commerce & Online Marketplaces, based on current listings on Migrate Mate as of November 2026. Seattle's status as a hub for enterprise cloud software, digital health platforms, and marketplace technology means these sectors consistently generate the highest volume of customer success openings in the city.
Related Jobs in Washington
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