Customer Support Jobs in Washington
Customer Support jobs in Washington are in steady demand, with the state's outsized technology, retail, and healthcare sectors driving consistent hiring for agents, specialists, and team leads at every experience level. Seattle, Bellevue, and Tacoma account for the bulk of openings, anchored by major employers like Amazon, T-Mobile, and Microsoft, which maintain large customer-facing operations across the region. The most sought-after specialties right now are technical support, e-commerce customer experience, and healthcare patient support. See the openings below and apply to the ones that match your experience.
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Showing 4 of 41+ Customer Support jobs
Description
- Provide technical customer support, deploy devices, peripherals, and software to end-users remotely and on premises throughout NWR.
- Work directly with customers to make sure computers, laptops, tablets, and all end-user computer devices are up to date and usable.
- Resolve routine service requests and break/fix incidents.
- Provide entry level technical support for computer applications on site at any one of the approximately 63 locations serviced and/or by remote connection methods, escalating to Journey and Senior Customer Support when necessary.
- Provide customer support for conferencing, collaboration applications, and multimedia presentation equipment across multiple computer and mobile platforms.
- Install, configure and inventory conferencing assets and equipment, collaboration applications, and multimedia projection equipment for use across multiple computing and mobile platforms.
- Work directly with WSDOT customers to determine customer requirements and the most appropriate types of conference and projection equipment and configurations for large audiences and conference rooms.
- Install, configure and inventory printers, plotters, label writers, scanners, and printing and scanning software.
- Configure printers for use as a mainframe printer and troubleshoot mainframe printing issues.
- Provide training for end users in one on one and group settings on all facets of computer hardware and software.
- Customer Support & Technical Troubleshooting: Demonstrated experience as a customer support technician with system administration troubleshooting skills and problem solving with an ability to formulate solutions using existing workflows and to manage assigned work priorities.
- IT Hardware & Software Installation: Technical and operational knowledge and experience providing technical consulting and performing installation of IT hardware and software using existing procedures.
- Microsoft Systems Administration: Experience as a team member supporting M365, Microsoft Operating Systems, Microsoft Office Suite, Systems Center Configuration Manager and Active Directory Group Policy Manager, iOS and standard Adobe products.
- Time & Task Management: Demonstrated ability to complete assignments within established timelines and manage priorities across concurrent projects and engagements. Skilled in working independently and proactively to ensure high-quality outcomes in dynamic, deadline-driven environments.
- Growth Mindset: Actively demonstrates a commitment to learning and growth.
- Service-Oriented: Takes action to meet the needs of others.
- A valid driver’s license and the ability to operate state-owned vehicles.
- Ability to travel to various sites throughout the Region.
- Ability to maneuver and transport various materials and/or equipment weighing up to 50 pounds.
- Extensive Cybersecurity Technologies: Working knowledge of cybersecurity technologies such as vulnerability management, intrusion detection and prevention, application security, network security, incident response and handling, anti-virus/malware management, and/or security assessments.
- Cybersecurity Standards & Compliance: Working knowledge of cybersecurity requirements such as WaTech Security Standards, Payment Card Industry Data Security Standards, CIS Critical Security Controls, and NIST Cybersecurity Framework.
- Printing & Plotting Systems Support: Experience supporting printing and plotting hardware such as Konica MFD and HP printers and large format plotters.
- Collaboration & Conferencing Technology Support: Experience supporting conferencing and collaboration tools such as Microsoft Teams and conference room projection and cameras.
- This recruitment may also be used to fill additional positions per business needs.
- This is a project position, expected to last until June 30, 2027.
- The salary listed includes the legislative approved 5% salary premium for positions in King County.
- This role requires daily on-site work for the first six months, then shifts to a hybrid schedule of 3 – 4 office days per week with flexible arrangements.
- In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
- WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit www.uscis.gov
- Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
- Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
- Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
- Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.
How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
- An attached Resume outlining (in reverse chronological order) your experience to date.
- An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
- Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the “References” section of the online application; does not require an additional attachment.
Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
Contact Us
Description
- Provide technical customer support, deploy devices, peripherals, and software to end-users remotely and on premises throughout NWR.
- Work directly with customers to make sure computers, laptops, tablets, and all end-user computer devices are up to date and usable.
- Resolve routine service requests and break/fix incidents.
- Provide entry level technical support for computer applications on site at any one of the approximately 63 locations serviced and/or by remote connection methods, escalating to Journey and Senior Customer Support when necessary.
- Provide customer support for conferencing, collaboration applications, and multimedia presentation equipment across multiple computer and mobile platforms.
- Install, configure and inventory conferencing assets and equipment, collaboration applications, and multimedia projection equipment for use across multiple computing and mobile platforms.
- Work directly with WSDOT customers to determine customer requirements and the most appropriate types of conference and projection equipment and configurations for large audiences and conference rooms.
- Install, configure and inventory printers, plotters, label writers, scanners, and printing and scanning software.
- Configure printers for use as a mainframe printer and troubleshoot mainframe printing issues.
- Provide training for end users in one on one and group settings on all facets of computer hardware and software.
- Customer Support & Technical Troubleshooting: Demonstrated experience as a customer support technician with system administration troubleshooting skills and problem solving with an ability to formulate solutions using existing workflows and to manage assigned work priorities.
- IT Hardware & Software Installation: Technical and operational knowledge and experience providing technical consulting and performing installation of IT hardware and software using existing procedures.
- Microsoft Systems Administration: Experience as a team member supporting M365, Microsoft Operating Systems, Microsoft Office Suite, Systems Center Configuration Manager and Active Directory Group Policy Manager, iOS and standard Adobe products.
- Time & Task Management: Demonstrated ability to complete assignments within established timelines and manage priorities across concurrent projects and engagements. Skilled in working independently and proactively to ensure high-quality outcomes in dynamic, deadline-driven environments.
- Growth Mindset: Actively demonstrates a commitment to learning and growth.
- Service-Oriented: Takes action to meet the needs of others.
- A valid driver’s license and the ability to operate state-owned vehicles.
- Ability to travel to various sites throughout the Region.
- Ability to maneuver and transport various materials and/or equipment weighing up to 50 pounds.
- Extensive Cybersecurity Technologies: Working knowledge of cybersecurity technologies such as vulnerability management, intrusion detection and prevention, application security, network security, incident response and handling, anti-virus/malware management, and/or security assessments.
- Cybersecurity Standards & Compliance: Working knowledge of cybersecurity requirements such as WaTech Security Standards, Payment Card Industry Data Security Standards, CIS Critical Security Controls, and NIST Cybersecurity Framework.
- Printing & Plotting Systems Support: Experience supporting printing and plotting hardware such as Konica MFD and HP printers and large format plotters.
- Collaboration & Conferencing Technology Support: Experience supporting conferencing and collaboration tools such as Microsoft Teams and conference room projection and cameras.
- This recruitment may also be used to fill additional positions per business needs.
- This is a project position, expected to last until June 30, 2027.
- The salary listed includes the legislative approved 5% salary premium for positions in King County.
- This role requires daily on-site work for the first six months, then shifts to a hybrid schedule of 3 – 4 office days per week with flexible arrangements.
- In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
- WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit, please visit www.uscis.gov
- Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
- Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year!
- Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
- Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.
How to Apply
Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the “Work Experience” portion of the application be completed in as much detail as possible.
In order to be considered for this opportunity, please include the following with your online application:
- An attached Resume outlining (in reverse chronological order) your experience to date.
- An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
- Contact details for a minimum of three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. NOTE: This information may be entered in the “References” section of the online application; does not require an additional attachment.
Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.
WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.
WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
Contact Us
See All 41 Customer Support Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find Customer Support JobsCustomer Support Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Customer Support Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
What Washington Employers Look For
The qualifications that appear most often in customer support jobs across Washington.
- Strong written and verbal communication skills for multi-channel customer interaction
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Demonstrated ability to resolve customer issues through de-escalation and problem-solving
- Experience meeting or exceeding customer satisfaction and response-time metrics
- Ability to work flexible shifts, including evenings, weekends, or on-call rotations
Customer Support Jobs in Washington: Frequently Asked Questions
How do you become a customer support in Washington?
Customer support roles in Washington do not require a state-issued license or certification. Most employers hire candidates with a high school diploma and some customer-facing experience, while technical support roles often prefer an associate degree in IT or a CompTIA A+ or similar certification. Completing a community college customer service or business communication program at schools like Bellevue College or Seattle Central College can strengthen your application considerably.
Which companies hire customer supports in Washington?
Washington customer support roles are posted by State of Washington, CSL Plasma, and KLA and others right now, based on current listings on Migrate Mate as of November 2026. Washington's concentration of technology headquarters, large retail operations, and regional healthcare networks means openings appear consistently across a wide range of industries year-round.
Which Washington cities have the most customer support jobs?
Seattle, Bellevue, and Vancouver have the most customer support openings in Washington. Seattle and Bellevue dominate because Amazon, Microsoft, and a dense cluster of technology and e-commerce companies are headquartered there, while Tacoma's distribution, healthcare, and logistics base generates its own steady hiring for customer-facing roles.
Are there remote customer support jobs in Washington?
Yes, and more than most fields, because customer support work is largely phone, chat, and email-based and translates naturally to remote environments. About 37% of customer support openings tied to Washington are remote or hybrid as of November 2026, reflecting how broadly employers in the state have embraced distributed teams. Technical support and e-commerce customer experience roles tend to have the highest share of fully remote positions.
How can I get hired as a customer support in Washington with little or no experience?
The most realistic entry path is applying to seasonal or part-time customer service associate roles at Washington's large retail and e-commerce employers, where on-the-job training is standard and no prior experience is required. Amazon, Costco, and T-Mobile all run structured onboarding programs that move new hires into full-time support roles. Earning a free or low-cost certificate in customer service fundamentals through Washington's community college system and building familiarity with Zendesk or Salesforce basics gives candidates a clear edge over other entry-level applicants.
Where can I find and apply to customer support jobs in Washington?
You can find and apply to customer support jobs in Washington on Migrate Mate, which lists current Washington openings. Search the listings to find roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 41 Customer Support Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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