Customer Support Jobs in Washington
Customer Support jobs in Washington are in steady demand, with the state's outsized technology, retail, and healthcare sectors driving consistent hiring for agents, specialists, and team leads at every experience level. Seattle, Bellevue, and Tacoma account for the bulk of openings, anchored by major employers like Amazon, T-Mobile, and Microsoft, which maintain large customer-facing operations across the region. The most sought-after specialties right now are technical support, e-commerce customer experience, and healthcare patient support. See the openings below and apply to the ones that match your experience.
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Showing 5 of 21+ Customer Support jobs
Description
At the Department of Licensing (DOL),we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
Our Programs and Services Division (PSD) is seeking a Customer Record Support Supervisor to assist in leading their Customer Record Support Unit.
As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.
If you are skilled in managing competing priorities and are ready to lead a dynamic team, we encourage you to apply today!
Duties
As the Customer Record Support Supervisor, you will have the opportunity to support your team while contributing to a culture where employees feel valued and respected. Relying on your attention to detail, you will ensure balanced workloads and review your team’s completed work for accuracy. With a people-centered approach, you will provide consistent feedback, coaching, and assistance to your staff as they provide excellent customer service by ensuring our records are accurate. Your work in this role will have a direct impact on our ability to fulfill our purpose of helping every Washington resident live, work, drive, and thrive.
Some of what you will do:- Monitor operational performance metrics and workload trends.
- Evaluate employee performance, identify development needs, prepare performance evaluations, recognize employee accomplishments, and addresses performance and conduct issues.
- Develop and maintain unit procedures, training materials, and technical guidance to support consistent business practices.
- Provide technical assistance and guidance to staff in resolving complex customer record issues.
- Represent the unit in meetings by sharing operational updates, communicating staff input, and contributing to discussions regarding unit activities and process improvements.
Qualifications
What you will bring:
Four (4) years of experience providing assistance to clients/customers regarding inquiries, complaints, or problems.
Experience must include:
- Two (2) years of experience leading and mentoring teams, including coaching performance, providing training, assigning and reviewing work, and participating in corrective action discussions.
- Two (2) years of experience using Microsoft Office applications.
- Three (3) years of work experience providing service by phone or in person where explaining rules, policies, and/or procedures are regular daily function.
- One (1) year of experience researching, analyzing, and making recommendations on policies, procedures, laws, rules, or other written documentation related to business operations.
- One (1) year of experience working directly with internal or external partners, process partners, individuals or groups, to respond to questions, resolve concerns, and support business processes.
-
The ability to:
- Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
- Promote and support a respectful, equitable, and inclusive workplace for all employees.
- Promote and support respectful, equitable, and inclusive delivery of services to customers.
- Take action to learn and grow.
- Take action to meet the needs of others.
Experience can be gained concurrently.
Up to four (4) years of relevant education may be substituted year for year for experience.
What may set you apart:
- Two (2) years of experience supervising staff including performance management, employee development, workload oversight, and addressing employee performance issues.
- One (1) year of experience managing and navigating work teams through organizational change.
- Experience communicating complex information through professional written and verbal methods to diverse audiences.
- Knowledge of driver and vehicle records and the ability to apply records and take appropriate action by applying licensing laws, rules, policies and procedures when determining appropriate actions.
- Must be able to travel to our Olympia office one day per month and to meet business needs.
- Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
- Verified reliability and malfeasance check for previous five years of employment.
- In addition, an acceptable fingerprint based criminal history background check is also required for this position, as a condition of employment. Fingerprints will be used to check the criminal history records of the FBI. You will have the capability to review and challenge any record through the FBI.
For information about this position, available accommodations, or the interview process, contact Nicole Walters.
Supplemental Information
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
- Select the Apply button at the top of this job announcement.
- Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions and attachments, are completed in full.
Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Use a subject line that includes the title of this recruitment.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email the Talent Acquisition Team.. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360-339-7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
Description
At the Department of Licensing (DOL),we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
Our Programs and Services Division (PSD) is seeking a Customer Record Support Supervisor to assist in leading their Customer Record Support Unit.
As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.
If you are skilled in managing competing priorities and are ready to lead a dynamic team, we encourage you to apply today!
Duties
As the Customer Record Support Supervisor, you will have the opportunity to support your team while contributing to a culture where employees feel valued and respected. Relying on your attention to detail, you will ensure balanced workloads and review your team’s completed work for accuracy. With a people-centered approach, you will provide consistent feedback, coaching, and assistance to your staff as they provide excellent customer service by ensuring our records are accurate. Your work in this role will have a direct impact on our ability to fulfill our purpose of helping every Washington resident live, work, drive, and thrive.
Some of what you will do:- Monitor operational performance metrics and workload trends.
- Evaluate employee performance, identify development needs, prepare performance evaluations, recognize employee accomplishments, and addresses performance and conduct issues.
- Develop and maintain unit procedures, training materials, and technical guidance to support consistent business practices.
- Provide technical assistance and guidance to staff in resolving complex customer record issues.
- Represent the unit in meetings by sharing operational updates, communicating staff input, and contributing to discussions regarding unit activities and process improvements.
Qualifications
What you will bring:
Four (4) years of experience providing assistance to clients/customers regarding inquiries, complaints, or problems.
Experience must include:
- Two (2) years of experience leading and mentoring teams, including coaching performance, providing training, assigning and reviewing work, and participating in corrective action discussions.
- Two (2) years of experience using Microsoft Office applications.
- Three (3) years of work experience providing service by phone or in person where explaining rules, policies, and/or procedures are regular daily function.
- One (1) year of experience researching, analyzing, and making recommendations on policies, procedures, laws, rules, or other written documentation related to business operations.
- One (1) year of experience working directly with internal or external partners, process partners, individuals or groups, to respond to questions, resolve concerns, and support business processes.
-
The ability to:
- Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
- Promote and support a respectful, equitable, and inclusive workplace for all employees.
- Promote and support respectful, equitable, and inclusive delivery of services to customers.
- Take action to learn and grow.
- Take action to meet the needs of others.
Experience can be gained concurrently.
Up to four (4) years of relevant education may be substituted year for year for experience.
What may set you apart:
- Two (2) years of experience supervising staff including performance management, employee development, workload oversight, and addressing employee performance issues.
- One (1) year of experience managing and navigating work teams through organizational change.
- Experience communicating complex information through professional written and verbal methods to diverse audiences.
- Knowledge of driver and vehicle records and the ability to apply records and take appropriate action by applying licensing laws, rules, policies and procedures when determining appropriate actions.
- Must be able to travel to our Olympia office one day per month and to meet business needs.
- Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
- Verified reliability and malfeasance check for previous five years of employment.
- In addition, an acceptable fingerprint based criminal history background check is also required for this position, as a condition of employment. Fingerprints will be used to check the criminal history records of the FBI. You will have the capability to review and challenge any record through the FBI.
For information about this position, available accommodations, or the interview process, contact Nicole Walters.
Supplemental Information
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
- Select the Apply button at the top of this job announcement.
- Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions and attachments, are completed in full.
Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
To take advantage of veteran/military spouse preference, please notify the Talent Acquisition Team. Use a subject line that includes the title of this recruitment.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email the Talent Acquisition Team.. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360-339-7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
We do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.
See All 21 Customer Support Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find Customer Support JobsCustomer Support Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Customer Support Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What Washington Employers Look For
The qualifications that appear most often in customer support jobs across Washington.
- Strong written and verbal communication skills for multi-channel customer interaction
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Demonstrated ability to resolve customer issues through de-escalation and problem-solving
- Experience meeting or exceeding customer satisfaction and response-time metrics
- Ability to work flexible shifts, including evenings, weekends, or on-call rotations
Customer Support Jobs in Washington: Frequently Asked Questions
How do you become a customer support in Washington?
Customer support roles in Washington do not require a state-issued license or certification. Most employers hire candidates with a high school diploma and some customer-facing experience, while technical support roles often prefer an associate degree in IT or a CompTIA A+ or similar certification. Completing a community college customer service or business communication program at schools like Bellevue College or Seattle Central College can strengthen your application considerably.
Which companies hire customer supports in Washington?
Washington customer support roles are posted by Nordstrom, Amazon, and CSL Plasma and others right now, based on current listings on Migrate Mate as of August 2026. Washington's concentration of technology headquarters, large retail operations, and regional healthcare networks means openings appear consistently across a wide range of industries year-round.
Which Washington cities have the most customer support jobs?
Seattle, Bellevue, and Tacoma have the most customer support openings in Washington. Seattle and Bellevue dominate because Amazon, Microsoft, and a dense cluster of technology and e-commerce companies are headquartered there, while Tacoma's distribution, healthcare, and logistics base generates its own steady hiring for customer-facing roles.
Are there remote customer support jobs in Washington?
Yes, and more than most fields, because customer support work is largely phone, chat, and email-based and translates naturally to remote environments. About 17% of customer support openings tied to Washington are remote or hybrid as of August 2026, reflecting how broadly employers in the state have embraced distributed teams. Technical support and e-commerce customer experience roles tend to have the highest share of fully remote positions.
How can I get hired as a customer support in Washington with little or no experience?
The most realistic entry path is applying to seasonal or part-time customer service associate roles at Washington's large retail and e-commerce employers, where on-the-job training is standard and no prior experience is required. Amazon, Costco, and T-Mobile all run structured onboarding programs that move new hires into full-time support roles. Earning a free or low-cost certificate in customer service fundamentals through Washington's community college system and building familiarity with Zendesk or Salesforce basics gives candidates a clear edge over other entry-level applicants.
Where can I find and apply to customer support jobs in Washington?
You can find and apply to customer support jobs in Washington on Migrate Mate, which lists current Washington openings. Search the listings to find roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 21 Customer Support Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find Customer Support Jobs