Customer Support Jobs in Texas
Customer Support jobs in Texas are concentrated in technology, financial services, retail, and telecommunications, with demand running from entry-level representatives to senior team leads and operations managers. Houston, Dallas, and Austin are the primary hiring centers, home to large employers such as Dell Technologies, AT&T, and USAA that maintain substantial customer support operations across the state. Call center management, technical support, and client success are the most in-demand specialties right now. See the openings below and apply to the ones that match your experience.
Find Customer Support JobsOverview
Showing 5 of 132+ Customer Support jobs
Summary
About the Position:
Provide Information Technology (IT) support to the staff and end user devices (EUDs) at Carl R. Darnall Army Medical Center (CRDAMC) and its supported clinics, buildings, and units at Fort Hood, Texas.
This is a Direct Hire Solicitation.
Learn more about this agency
This job is open to
The public
Duties
- Serve as the first line of response and analysis for all clinical and administrative Information Technology (IT) work tickets.
- Provide business focused end user support to a variety or administrative and clinical systems.
- Participate in defining IT security requirements; implement and support IT security applications
- Ensure high uptime on all healthcare information systems related to patient encounters and revenue generation for the organization.
Requirements
Conditions of employment
- This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.
- A pre-placement medical examination is required.
- Moderate to heavy lifting up to 40-45 pounds may be required.
- This position may require the incumbent to work during irregular work hours which may include evenings, weekends, holidays, and/or varying work schedules.
- Incumbent must possess and/or obtain updated certifications per DoD directive 8570.1-M, AR 25-2, and as detailed in the Information Assurance (IA) training and certification Best Business Practice (BBP) within six months of appointment.
- Failure to satisfactory obtain and/or maintain updated certifications in accordance with publication listed are grounds for termination.
- Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
Qualifications
Who May Apply: US Citizens
In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Basic Requirement for Information Technology Specialist (Customer Support):
Specialized and Other Experience: One year of specialized experience which includes installing new or existing personal computer systems or related equipment; monitoring escalated actions and tickets OR using standardized troubleshooting protocols; and determining appropriate fixes or work arounds to restore desktop functionality. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07).
The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:
(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others.
(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.
(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions.
(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate.
OR
Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, two full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.
Education
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Additional information
- Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
- You will be required to provide proof of U.S. Citizenship.
- This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
- Direct Deposit of Pay is required.
- Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
- Multiple positions may be filled from this announcement.
- Salary includes applicable locality pay or Local Market Supplement.
- If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
- Position is designated as Mission Essential. The incumbent will be required to report to work during times of contingency operations, natural disasters, extreme weather or other emergency situations.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Review our benefits
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.
Veterans and Military Spouses will be considered along with all other candidates.
Required Documents
The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume:
- Your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration.
- For each relevant work experience, make sure you include the employer's name, job title, start and end dates (include month and year), for qualifications purposes, the number of hours worked per week, and a brief description that show you can perform the tasks at the required level listed in the job announcement. If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
- Use plain language. Avoid using acronyms and terms that are not easily understood. The hiring agency will not make assumptions about what's in your resume.
- If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations, and you may not be considered for this vacancy.
- For additional information, to include formatting tips, see: What to include in your resume.
- Cover Letter, optional
- Most recent Performance Appraisal, if applicable
- You MUST submit a copy of your transcript if you want to substitute your education for experience. If you claim qualifications based on education, and do not submit a transcript, your education will not be used in making a qualification determination and you may be found "not qualified". See: Transcripts and Licenses.
NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below.
- The complete application package must be submitted by 11:59 PM (EST) on 09/30/2026to receive consideration.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/13074455).
- Follow the prompts to select your resume and/or other supporting documents to be included with your application package. As a reminder, your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration. For additional information, refer to the 'Required Documents' section.
- You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. Your resume selected in USAJOBS will be included, but you must re-select other documents from your USAJOBS account or your application may be incomplete.
- It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
- Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
To verify the status of your application, log into your USAJOBS account (https://www.usajobs.gov/applicant/profile/dashboard/), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status.
Agency contact information
DO NOT USE
Fort Hood, TX 76544
US
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
Overview
- 2210 Information Technology Management
- National security
See All 132+ Customer Support Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Customer Support JobsCustomer Support Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Support Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- CSL Plasma20
- Atlas Field Services5
- KLA3
- EMSER TILE3
- Nordstrom2
Top Industries Hiring
- Manufacturing
- Technology & Software
- Education
- Electronics & Hardware
What Texas Employers Look For
The qualifications that appear most often in customer support jobs across Texas.
- Strong verbal and written communication skills with professional customer-facing experience
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Proven ability to resolve customer issues efficiently while meeting service metrics
- High school diploma or equivalent, with preference for an associate or bachelor's degree
- Experience handling high call or ticket volume in a fast-paced environment
- Ability to work flexible shifts including evenings, weekends, or rotating schedules
Customer Support Jobs in Texas: Frequently Asked Questions
How do you become a customer support in Texas?
Customer support roles in Texas do not require a state-issued license, so the path centers on education and demonstrated skills. Most Texas employers expect at minimum a high school diploma, while roles in healthcare, financial services, or insurance often prefer an associate or bachelor's degree in a related field. Building familiarity with CRM tools and completing vendor certifications from platforms like Salesforce or Zendesk strengthens a candidate's profile for competitive openings.
Which companies hire customer supports in Texas?
Texas customer support roles are posted by CSL Plasma, Atlas Field Services, and KLA and others right now, based on current listings on Migrate Mate as of September 2026. Texas's large concentration of technology headquarters, financial institutions, and telecommunications companies means full-time, benefits-eligible customer support positions are regularly available across the state's major metros.
Which Texas cities have the most customer support jobs?
Austin, Dallas, and Houston have the most customer support openings in Texas. Dallas and Houston drive volume through their large financial services, telecommunications, and healthcare sectors, while Austin's tech industry growth has made it a consistent source of technical support and client success roles, particularly with software companies headquartered there.
Are there remote customer support jobs in Texas?
Yes, and more than most fields. About 45% of customer support openings tied to Texas are remote or hybrid as of September 2026, reflecting how well-suited the role is for distributed work environments. Phone-based, chat, and email support positions are the most likely to be fully remote, while roles requiring hands-on product training or in-person account management tend to stay on-site.
How can I get hired as a customer support in Texas with little or no experience?
The most realistic entry path is applying to high-volume call center roles at large Texas employers such as insurance companies, retail banks, or telecommunications providers, which regularly hire candidates without prior experience and offer structured onboarding. Companies like USAA and AT&T run associate programs that train new hires on systems and service standards. Lateral moves from retail sales, hospitality, or administrative assistant positions are common and well-received, and completing a free CRM certification adds a concrete credential to an otherwise thin resume.
Where can I find and apply to customer support jobs in Texas?
You can find and apply to customer support jobs in Texas on Migrate Mate, which lists current openings across the state's major hiring markets. Search the listings by city or specialty to find roles that fit your background, then apply directly to the ones that match your experience and availability.
See All 132+ Customer Support Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Customer Support Jobs