Customer Success Professional Jobs in Texas
Customer Success Professional jobs in Texas are in strong demand, concentrated in technology, SaaS, financial services, and enterprise software, with openings at every level from entry-level customer success associate through senior and director roles. The biggest hiring centers are Austin, Dallas-Fort Worth, and Houston, where companies like Dell Technologies, Salesforce, and Oracle maintain large Texas presences and consistently hire for customer success teams. The most in-demand specialties include onboarding management, enterprise account health, and renewal-focused customer success. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 242+ Customer Success Professional jobs
INTRODUCTION
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. You are customer-obsessed and a trusted advisor in both AI solutions and organizational change management. For companies on their Agentic Enterprise journey, the path to value isn't just about turning the software on — it's about continuous optimization, cultural adoption, and governance of AI solutions.
ROLE AND RESPONSIBILITIES
As a Customer Success Manager, Director, you are a key driver of value for your customers. You move beyond initial implementation to ensure deep, operationalized adoption of contracted use cases. You help keep the "AI Flywheel" spinning by collaborating with a cross-functional ecosystem of internal Salesforce teams and consulting partners, leveraging agent telemetry to drive data-informed improvements, and identifying the next high-impact opportunities for your customers.
- Support the Customer Center of Excellence (CoE): Partner with customers in building and nurturing their internal CoE. Train "Agent Champions" and empower customers to independently iterate, govern, and scale their AI footprint.
- Data-Driven Governance & Telemetry: Monitor agent performance telemetry, success rates, and friction points to identify where agents are stalling. Use data-driven insights to proactively recommend optimizations to the customer's workflows.
- Ecosystem Collaboration: Support the customer's Agentic Enterprise journey by coordinating with Salesforce Account Executives, Professional Services, and Third-Party Consulting Partners/SIs to ensure a unified customer experience.
- Drive Deep Consumption: Proactively manage the roadmap for contracted licenses and consumption credits. Success is measured by the customer's ability to fully utilize their investment against high-impact processes.
- Value Realization & ROI: Define, track, and report on quantifiable business impact. Move the conversation from "technical deployment" to "business outcomes" (e.g., reducing stock-outs, automating manual triage, and improving planner productivity) using platform data.
- Consultative Use Case Identification: Use your knowledge of industry processes to identify opportunities where deploying additional AI agents can solve real business friction points. Help build the business case for new use cases, shifting customers from reactive usage to proactive, strategic expansion.
- Remove Adoption Barriers: Identify and help neutralize friction — whether it's data quality issues in Data Cloud, user resistance, or business process misalignment — that prevents the scaling of Agentforce.
- Voice of the Customer: Serve as a bridge between the customer's operational reality and Salesforce Product and Engineering teams to help ensure the roadmap addresses real-world challenges.
MINIMUM QUALIFICATIONS
8-10+ years of work experience, with 4+ years in Customer Success, Professional Services, or Management Consulting, focused on adoption and change management for enterprise SaaS — preferably in Supply Chain/Manufacturing or Financial Services.
Governance Support: Experience participating in or supporting governance frameworks or Steering Committees for large-scale digital transformation projects.
Analytical Fluency: Strong ability to interpret platform telemetry, usage data, and performance dashboards to derive actionable insights for customers.
Consumption Model Experience: Track record of managing consumption-based accounts, focusing on driving utilization through value-based activity.
Strategic Communication: Strong ability to present AI outcomes to senior business stakeholders, translating technical capabilities into tangible business value.
AI Fluency: A solid understanding of AI/LLM logic and the ability to translate technical "agentic" capabilities into business outcomes.
PREFERRED QUALIFICATIONS
Industry Domain Expertise: Experience navigating complex business processes within Supply Chain/Manufacturing (ERP, MRP, Logistics) OR Financial Services (Banking, Insurance, Wealth Management, Regulatory/Compliance workflows).
Systems & Back-office Process Familiarity: Experience working within complex enterprise ecosystems (ERP, MRP, TMS) and understanding manufacturing/logistics workflows.
Salesforce Ecosystem: Familiarity with Data Cloud, Agentforce, or Slack-based workflow automations.
Certifications: Salesforce certifications (e.g., Administrator, AI Associate) a plus.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
EEO Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
COMPENSATION
The typical base salary range for this position is $150,100 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $298,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
INTRODUCTION
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. You are customer-obsessed and a trusted advisor in both AI solutions and organizational change management. For companies on their Agentic Enterprise journey, the path to value isn't just about turning the software on — it's about continuous optimization, cultural adoption, and governance of AI solutions.
ROLE AND RESPONSIBILITIES
As a Customer Success Manager, Director, you are a key driver of value for your customers. You move beyond initial implementation to ensure deep, operationalized adoption of contracted use cases. You help keep the "AI Flywheel" spinning by collaborating with a cross-functional ecosystem of internal Salesforce teams and consulting partners, leveraging agent telemetry to drive data-informed improvements, and identifying the next high-impact opportunities for your customers.
- Support the Customer Center of Excellence (CoE): Partner with customers in building and nurturing their internal CoE. Train "Agent Champions" and empower customers to independently iterate, govern, and scale their AI footprint.
- Data-Driven Governance & Telemetry: Monitor agent performance telemetry, success rates, and friction points to identify where agents are stalling. Use data-driven insights to proactively recommend optimizations to the customer's workflows.
- Ecosystem Collaboration: Support the customer's Agentic Enterprise journey by coordinating with Salesforce Account Executives, Professional Services, and Third-Party Consulting Partners/SIs to ensure a unified customer experience.
- Drive Deep Consumption: Proactively manage the roadmap for contracted licenses and consumption credits. Success is measured by the customer's ability to fully utilize their investment against high-impact processes.
- Value Realization & ROI: Define, track, and report on quantifiable business impact. Move the conversation from "technical deployment" to "business outcomes" (e.g., reducing stock-outs, automating manual triage, and improving planner productivity) using platform data.
- Consultative Use Case Identification: Use your knowledge of industry processes to identify opportunities where deploying additional AI agents can solve real business friction points. Help build the business case for new use cases, shifting customers from reactive usage to proactive, strategic expansion.
- Remove Adoption Barriers: Identify and help neutralize friction — whether it's data quality issues in Data Cloud, user resistance, or business process misalignment — that prevents the scaling of Agentforce.
- Voice of the Customer: Serve as a bridge between the customer's operational reality and Salesforce Product and Engineering teams to help ensure the roadmap addresses real-world challenges.
MINIMUM QUALIFICATIONS
8-10+ years of work experience, with 4+ years in Customer Success, Professional Services, or Management Consulting, focused on adoption and change management for enterprise SaaS — preferably in Supply Chain/Manufacturing or Financial Services.
Governance Support: Experience participating in or supporting governance frameworks or Steering Committees for large-scale digital transformation projects.
Analytical Fluency: Strong ability to interpret platform telemetry, usage data, and performance dashboards to derive actionable insights for customers.
Consumption Model Experience: Track record of managing consumption-based accounts, focusing on driving utilization through value-based activity.
Strategic Communication: Strong ability to present AI outcomes to senior business stakeholders, translating technical capabilities into tangible business value.
AI Fluency: A solid understanding of AI/LLM logic and the ability to translate technical "agentic" capabilities into business outcomes.
PREFERRED QUALIFICATIONS
Industry Domain Expertise: Experience navigating complex business processes within Supply Chain/Manufacturing (ERP, MRP, Logistics) OR Financial Services (Banking, Insurance, Wealth Management, Regulatory/Compliance workflows).
Systems & Back-office Process Familiarity: Experience working within complex enterprise ecosystems (ERP, MRP, TMS) and understanding manufacturing/logistics workflows.
Salesforce Ecosystem: Familiarity with Data Cloud, Agentforce, or Slack-based workflow automations.
Certifications: Salesforce certifications (e.g., Administrator, AI Associate) a plus.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
EEO Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
COMPENSATION
The typical base salary range for this position is $150,100 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $298,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
See All 242+ Customer Success Professional Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find JobsCustomer Success Professional Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Success Professional Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- JPMorganChase19
- First Command Financial Services11
- Google10
- Champion Home Builders9
- New York Life7
Top Industries Hiring
- Technology & Software66
- Consulting & Professional Services25
- Investment & Asset Management24
- Banking & Financial Services16
- Insurance11
What Texas Employers Look For
The qualifications that appear most often in customer success professional jobs across Texas.
- Bachelor's degree in business, communications, or a related field preferred by most Texas employers
- One to five years of experience in customer success, account management, or client services
- Proficiency with CRM platforms such as Salesforce, Gainsight, or HubSpot
- Demonstrated ability to manage a portfolio of accounts and drive retention outcomes
- Strong written and verbal communication skills for client-facing and cross-functional collaboration
- Familiarity with SaaS metrics including churn rate, net revenue retention, and customer health scoring
Customer Success Professional Jobs in Texas: Frequently Asked Questions
How do you become a customer success professional in Texas?
Customer success professionals in Texas do not require a state-issued license, so the path centers on education and experience. Most employers prefer a bachelor's degree in business, communications, or a technical field. From there, starting in customer support, inside sales, or account coordination roles at Texas-based SaaS or enterprise software companies is the most direct route, as those positions build the client management and product knowledge that hiring managers look for.
Which companies hire customer success professionals in Texas?
Employers hiring customer success professionals in Texas right now include JPMorganChase, First Command Financial Services, and Google, based on current listings on Migrate Mate as of June 2026. Texas's large concentration of technology, financial services, and healthcare software firms means demand for customer success talent is consistent across both major metros and suburban tech corridors like Plano and Round Rock.
Which Texas cities have the most customer success professional jobs?
Dallas, Austin, and Houston lead Texas in customer success professional openings. Austin's density of SaaS startups and tech headquarters drives the highest concentration of roles, while Dallas-Fort Worth's breadth of enterprise software companies and corporate headquarters sustains strong demand, and Houston's energy-tech and healthcare-tech sectors add a distinct base of openings in those verticals.
Are there remote customer success professional jobs in Texas?
Yes, and more than most fields, since customer success work is largely conducted through digital communication, video calls, and CRM platforms rather than in person. About 20% of customer success professional openings tied to Texas are remote or hybrid as of June 2026, reflecting how well-suited the role is for distributed work. Renewal management, onboarding coordination, and strategic account health functions are the sub-areas most commonly offered as fully remote.
How can I get hired as a customer success professional in Texas with little or no experience?
The most realistic entry path is through a customer support or technical support role at a Texas-based SaaS or enterprise software company, where you build product knowledge and client communication skills before moving into a customer success associate position. Large Texas employers in Austin and Dallas-Fort Worth often post associate-level or onboarding specialist roles that are explicitly open to candidates without dedicated customer success experience. Earning a vendor-recognized certification such as the Gainsight Certified Customer Success Manager credential strengthens an application considerably.
Where can I find and apply to customer success professional jobs in Texas?
You can find and apply to customer success professional jobs in Texas on Migrate Mate, which lists current Texas openings across Austin, Dallas-Fort Worth, Houston, and other markets in the state. Find the roles that fit your experience and target industry, then apply directly to each one through the listing.
See All 242+ Customer Success Professional Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Jobs