Customer Experience Manager Jobs in Texas
Customer Experience Manager jobs in Texas are in strong demand, concentrated in retail, financial services, telecommunications, and technology sectors, with openings at every level from entry-level CX coordinator to senior director of customer experience. The largest hiring metros are Dallas-Fort Worth, Houston, and Austin, where companies like AT&T, Dell Technologies, and JPMorgan Chase have significant Texas operations and ongoing CX hiring. The most sought-after specializations in Texas listings include customer journey mapping, voice-of-customer program management, and omnichannel service strategy. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 92+ Customer Experience Manager jobs
DESCRIPTION
As a Systems Development Engineer on the Customer Experience Infrastructure team, you will contribute to building innovative self-service infrastructure management solutions that empower operations teams across Amazon's global fulfillment network. You'll help develop AWS-style services and automation tools that enable thousands of solution owners to discover, deploy, and manage their infrastructure needs independently.
Working alongside Senior SDEs and Principal Engineers, you'll implement features across foundational platform services, knowledge management systems, and AI-powered customer experiences. The ideal candidate is eager to learn, comfortable working across the stack, and excited about building tools that make complex infrastructure simple for customers.
Key job responsibilities
- Build self-service tools and platform features that enable infrastructure discovery, deployment, and management for operations teams across Amazon's global fulfillment network.
- Develop APIs, data pipelines, and integrations with AWS services and internal systems to create end-to-end automation that serves both technical and non-technical customer personas.
- Write well-tested, production-ready code from requirements gathering through implementation, testing, deployment, and operational assistance
- Work with product managers, UX designers, and cross-functional engineering teams to deliver cohesive customer experiences and contribute to technical direction.
- Enable the reliability and performance of production services, participate in on-call rotations, and contribute to operational runbooks and monitoring improvements.
A day in the life
As a Systems Development Engineer on our team, you'll work on features across the CXI platform — implementing new capabilities, building integrations with infrastructure services, and contributing to AI-powered customer experiences. You'll be partnered with Senior SDEs and Principal Engineers who will guide your growth through code reviews, architecture discussions, and technical mentorship. You'll participate in sprint planning, contribute to design reviews, and gradually take on increasing ownership of features as you ramp. We encourage you to explore innovative AI tools and emerging technologies, bringing your learnings back to accelerate your development and drive innovation in self-service infrastructure solutions. This is a role where you'll grow your technical skills rapidly while contributing to products that directly impact Amazon's operations teams.
Amazon offers a full range of benefits for you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
The Customer Experience Infrastructure (CXI) team is dedicated to accelerate self-service delivery for solutions teams deploying on Amazon Worldwide Operations infrastructure. We're building a portfolio of self-service infrastructure services and automation tools that enable rapid deployment, reduce operational complexity, and accelerate innovation for our customers.
You'll be joining a team that's at the forefront of infrastructure innovation, working on greenfield projects with significant business impact, and building solutions that directly enable Amazon's operations teams to move faster and more efficiently.
BASIC QUALIFICATIONS
- Experience in automating, deploying, and supporting large-scale infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix
- Experience with CI/CD pipelines build processes
- Bachelor's degree in computer science or equivalent
- 2+ years of non-internship professional software development experience
PREFERRED QUALIFICATIONS
- Experience with distributed systems at scale
- Knowledge of database systems and SQL
- Knowledge of a front-end language (Javascript, CSS, HTML, etc.)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Austin - 129,200.00 - 174,800.00 USD annually
DESCRIPTION
As a Systems Development Engineer on the Customer Experience Infrastructure team, you will contribute to building innovative self-service infrastructure management solutions that empower operations teams across Amazon's global fulfillment network. You'll help develop AWS-style services and automation tools that enable thousands of solution owners to discover, deploy, and manage their infrastructure needs independently.
Working alongside Senior SDEs and Principal Engineers, you'll implement features across foundational platform services, knowledge management systems, and AI-powered customer experiences. The ideal candidate is eager to learn, comfortable working across the stack, and excited about building tools that make complex infrastructure simple for customers.
Key job responsibilities
- Build self-service tools and platform features that enable infrastructure discovery, deployment, and management for operations teams across Amazon's global fulfillment network.
- Develop APIs, data pipelines, and integrations with AWS services and internal systems to create end-to-end automation that serves both technical and non-technical customer personas.
- Write well-tested, production-ready code from requirements gathering through implementation, testing, deployment, and operational assistance
- Work with product managers, UX designers, and cross-functional engineering teams to deliver cohesive customer experiences and contribute to technical direction.
- Enable the reliability and performance of production services, participate in on-call rotations, and contribute to operational runbooks and monitoring improvements.
A day in the life
As a Systems Development Engineer on our team, you'll work on features across the CXI platform — implementing new capabilities, building integrations with infrastructure services, and contributing to AI-powered customer experiences. You'll be partnered with Senior SDEs and Principal Engineers who will guide your growth through code reviews, architecture discussions, and technical mentorship. You'll participate in sprint planning, contribute to design reviews, and gradually take on increasing ownership of features as you ramp. We encourage you to explore innovative AI tools and emerging technologies, bringing your learnings back to accelerate your development and drive innovation in self-service infrastructure solutions. This is a role where you'll grow your technical skills rapidly while contributing to products that directly impact Amazon's operations teams.
Amazon offers a full range of benefits for you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.
The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team
The Customer Experience Infrastructure (CXI) team is dedicated to accelerate self-service delivery for solutions teams deploying on Amazon Worldwide Operations infrastructure. We're building a portfolio of self-service infrastructure services and automation tools that enable rapid deployment, reduce operational complexity, and accelerate innovation for our customers.
You'll be joining a team that's at the forefront of infrastructure innovation, working on greenfield projects with significant business impact, and building solutions that directly enable Amazon's operations teams to move faster and more efficiently.
BASIC QUALIFICATIONS
- Experience in automating, deploying, and supporting large-scale infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix
- Experience with CI/CD pipelines build processes
- Bachelor's degree in computer science or equivalent
- 2+ years of non-internship professional software development experience
PREFERRED QUALIFICATIONS
- Experience with distributed systems at scale
- Knowledge of database systems and SQL
- Knowledge of a front-end language (Javascript, CSS, HTML, etc.)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Austin - 129,200.00 - 174,800.00 USD annually
See All 92 Customer Experience Manager Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Experience Manager Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- Huntington Bank11
- PetSmart7
- Tesla6
- Five Below6
- JCPenney5
Top Industries Hiring
- Retail
- Banking & Financial Services
- Fintech
- Automotive
- Healthcare & Medical Services
What Texas Employers Look For
The qualifications that appear most often in customer experience manager jobs across Texas.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years managing customer experience teams or CX improvement programs
- Demonstrated proficiency with CRM platforms such as Salesforce or HubSpot
- Experience designing and interpreting customer satisfaction surveys and NPS programs
- Strong cross-functional collaboration skills with operations, product, and marketing teams
- Familiarity with data analytics tools used to measure customer retention and churn
Customer Experience Manager Jobs in Texas: Frequently Asked Questions
How do you become a customer experience manager in Texas?
Most Texas employers require a bachelor's degree in business, marketing, or communications paired with several years of progressive customer-facing experience. There is no state-issued license for this role in Texas, so the path runs through demonstrated results: moving from frontline support or account management roles into team lead or CX analyst positions, then into management. Earning a Certified Customer Experience Professional credential strengthens competitiveness in Texas's large corporate and tech markets.
Which companies hire customer experience managers in Texas?
Employers hiring customer experience managers in Texas right now include Huntington Bank, PetSmart, and Tesla, based on current listings on Migrate Mate as of August 2026. Texas's concentration of corporate headquarters in Dallas-Fort Worth and technology companies in Austin means demand is especially consistent in telecom, financial services, and SaaS sectors.
Which Texas cities have the most customer experience manager jobs?
Dallas, Austin, and Houston have the most customer experience manager openings in Texas. Dallas-Fort Worth drives the largest share because of its density of corporate headquarters in financial services, retail, and telecommunications, while Austin's technology sector fuels consistent CX hiring and Houston's energy and healthcare industries add steady demand.
Are there remote customer experience manager jobs in Texas?
Yes, and more than most management roles, since customer experience work is largely analytical and strategic rather than tied to a physical location. About 49% of customer experience manager openings tied to Texas are remote or hybrid as of August 2026, reflecting how broadly Texas employers have adopted flexible arrangements for this function. Strategy, program management, and voice-of-customer roles tend to be the most remote-friendly, while positions tied to retail or branch operations typically require on-site presence.
How can I get hired as a customer experience manager in Texas with little or no experience?
The most realistic entry path is moving laterally from a frontline customer service, account management, or retail operations role into a CX analyst or CX coordinator position at a large Texas employer. Companies like AT&T, Dell Technologies, and major Texas-based banks and insurers regularly hire associates into structured CX programs that build toward management. Building a portfolio of documented process improvements or customer satisfaction projects, and pursuing a Certified Customer Experience Professional credential, gives candidates a measurable edge when applying for that first management step.
Where can I find and apply to customer experience manager jobs in Texas?
You can find and apply to customer experience manager jobs in Texas on Migrate Mate, which lists current Texas openings across industries and metro areas. Find roles that fit your background and apply directly to the ones that match.
See All 92 Customer Experience Manager Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Jobs