Customer Experience Manager Jobs in Texas
Customer Experience Manager jobs in Texas are in strong demand, concentrated in retail, financial services, telecommunications, and technology sectors, with openings at every level from entry-level CX coordinator to senior director of customer experience. The largest hiring metros are Dallas-Fort Worth, Houston, and Austin, where companies like AT&T, Dell Technologies, and JPMorgan Chase have significant Texas operations and ongoing CX hiring. The most sought-after specializations in Texas listings include customer journey mapping, voice-of-customer program management, and omnichannel service strategy. Find a role that fits below and apply directly.
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Showing 4 of 146+ Customer Experience Manager jobs
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers. You’ll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints - both in-store and online - and drive cross-category sales to support overall business goals. With a deep understanding of fashion, fit, and function, you will make tailored product recommendations and leverage digital tools to enhance the customer journey. You also will work across different departments daily, often transitioning between multiple areas throughout the day.
In this role, you’ll also play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and brand partners will help identify opportunities, resolve challenges, and elevate the overall customer experience. In addition to service and selling, you’ll support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures.
A positive, can-do attitude, strong communication skills, and a passion for delivering high-caliber service will be key to your success in this role.
How Our Selling Colleagues Spend Their Day…
- Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence.
- On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.
- Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
- They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name.
- We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
- And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
Who You Are
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Must be able to:
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Be comfortable communicating and collaborating with customers and colleagues
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Meeting daily sales goal challenges
- Enjoy meeting people, learning about them, and sharing information
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
- You can handle electronic devices with no problem
- At least 2 years of selling or customer experience preferred
Essential Physical Requirements You Will Perform
- This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
- Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers. You’ll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints - both in-store and online - and drive cross-category sales to support overall business goals. With a deep understanding of fashion, fit, and function, you will make tailored product recommendations and leverage digital tools to enhance the customer journey. You also will work across different departments daily, often transitioning between multiple areas throughout the day.
In this role, you’ll also play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and brand partners will help identify opportunities, resolve challenges, and elevate the overall customer experience. In addition to service and selling, you’ll support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures.
A positive, can-do attitude, strong communication skills, and a passion for delivering high-caliber service will be key to your success in this role.
How Our Selling Colleagues Spend Their Day…
- Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence.
- On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.
- Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
- They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name.
- We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
- And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
Who You Are
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Must be able to:
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Be comfortable communicating and collaborating with customers and colleagues
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Meeting daily sales goal challenges
- Enjoy meeting people, learning about them, and sharing information
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
- You can handle electronic devices with no problem
- At least 2 years of selling or customer experience preferred
Essential Physical Requirements You Will Perform
- This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
- Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
See All 146+ Customer Experience Manager Jobs in Texas
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Find JobsCustomer Experience Manager Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Experience Manager Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- Huntington Bank18
- Tesla9
- Goodwill San Antonio8
- Macy's5
- Amazon5
Top Industries Hiring
- Retail
- Education
What Texas Employers Look For
The qualifications that appear most often in customer experience manager jobs across Texas.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years managing customer experience teams or CX improvement programs
- Demonstrated proficiency with CRM platforms such as Salesforce or HubSpot
- Experience designing and interpreting customer satisfaction surveys and NPS programs
- Strong cross-functional collaboration skills with operations, product, and marketing teams
- Familiarity with data analytics tools used to measure customer retention and churn
Customer Experience Manager Jobs in Texas: Frequently Asked Questions
How do you become a customer experience manager in Texas?
Most Texas employers require a bachelor's degree in business, marketing, or communications paired with several years of progressive customer-facing experience. There is no state-issued license for this role in Texas, so the path runs through demonstrated results: moving from frontline support or account management roles into team lead or CX analyst positions, then into management. Earning a Certified Customer Experience Professional credential strengthens competitiveness in Texas's large corporate and tech markets.
Which companies hire customer experience managers in Texas?
Employers hiring customer experience managers in Texas right now include Huntington Bank, Tesla, and Goodwill San Antonio, based on current listings on Migrate Mate as of November 2026. Texas's concentration of corporate headquarters in Dallas-Fort Worth and technology companies in Austin means demand is especially consistent in telecom, financial services, and SaaS sectors.
Which Texas cities have the most customer experience manager jobs?
Austin, Dallas, and Houston have the most customer experience manager openings in Texas. Dallas-Fort Worth drives the largest share because of its density of corporate headquarters in financial services, retail, and telecommunications, while Austin's technology sector fuels consistent CX hiring and Houston's energy and healthcare industries add steady demand.
Are there remote customer experience manager jobs in Texas?
Yes, and more than most management roles, since customer experience work is largely analytical and strategic rather than tied to a physical location. About 72% of customer experience manager openings tied to Texas are remote or hybrid as of November 2026, reflecting how broadly Texas employers have adopted flexible arrangements for this function. Strategy, program management, and voice-of-customer roles tend to be the most remote-friendly, while positions tied to retail or branch operations typically require on-site presence.
How can I get hired as a customer experience manager in Texas with little or no experience?
The most realistic entry path is moving laterally from a frontline customer service, account management, or retail operations role into a CX analyst or CX coordinator position at a large Texas employer. Companies like AT&T, Dell Technologies, and major Texas-based banks and insurers regularly hire associates into structured CX programs that build toward management. Building a portfolio of documented process improvements or customer satisfaction projects, and pursuing a Certified Customer Experience Professional credential, gives candidates a measurable edge when applying for that first management step.
Where can I find and apply to customer experience manager jobs in Texas?
You can find and apply to customer experience manager jobs in Texas on Migrate Mate, which lists current Texas openings across industries and metro areas. Find roles that fit your background and apply directly to the ones that match.
See All 146+ Customer Experience Manager Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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