Customer Experience Manager Jobs in Texas
Customer Experience Manager jobs in Texas are in strong demand, concentrated in retail, financial services, telecommunications, and technology sectors, with openings at every level from entry-level CX coordinator to senior director of customer experience. The largest hiring metros are Dallas-Fort Worth, Houston, and Austin, where companies like AT&T, Dell Technologies, and JPMorgan Chase have significant Texas operations and ongoing CX hiring. The most sought-after specializations in Texas listings include customer journey mapping, voice-of-customer program management, and omnichannel service strategy. Find a role that fits below and apply directly.
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Showing 5 of 116+ Customer Experience Manager jobs
WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
The Director of HR Employee Experience manages multiple employee facing HR operational functions including but not limited to: New Employee Onboarding, HR Tier 1 Support, Leave Administration and HR Services Center (HRSC) operations. This role manages front facing services that will enhance employee service delivery while also focusing on mid- and long-term strategies for improvement. This role is a key member of the HR Services Leadership team, collaborating closely with all HR functions, HR Leadership, and campus leaders to shape the direction of the Employee Experience functions, enhancing the onboarding and transfer experience, Leave Administration processes, HR Tier 1 Support, and HR Services Center operations.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare - no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
Education
Bachelor's Degree is required. A degree in HR, Business Administration or related is preferred.
Experience
6 years of progressively responsible Human Resources and front-facing HR operations experience such as the HR Service Center, Leave Administration, and onboarding.
6 years minimum in a leadership and supervisory role leading different areas of HR. Extensive knowledge of overall Human Resources functions to lead multiple front-facing processes.
Preferred
Experience
Experience working with current HCM systems, HR case management tools, applicant tracking systems and other related applications and technology preferred.
JOB DUTIES
New Employee Onboarding
- Provides vision, leadership, planning, project coordination and management for the development of a cost-effective department while concurrently facilitating efficient operations to meet current and future business needs within the organization.
- Drives onboarding efforts from time of offer acceptance, through the pre-onboarding process to new employee orientation.
- Oversees a team that are subject matter experts on general HR and organizational information to effectively answer questions and help new hires navigate UTSW.
- Ensures the timely completion of all pre-employment activities including the background check process to include Occupational Health, MVR, badging, license/certification verification and I-9 completion.
HR Tier I Support
- Provides leadership to HR Tier I Support team to ensure delivery of high-level customer service and ability to answer all Tier 1 level inquiries in all areas of Human Resources including Employee Relations, Payroll, Compensation, Benefits, Talent Acquisition, Leave Administration, and all HR related programs, policies, and procedures.
- Monitors performance metrics within phone support platforms and the HR case management system to ensure service level agreements (SLAs) are consistently met and maintained on a daily basis.
- Proactively reviews and analyzes key performance metrics to ensure daily compliance with established service level agreements (SLAs) and support operational excellence. Ensures daily quality assurance audits are conducted to verify the accuracy of information provided, ensure compliance with identity verification protocols, and maintain a high standard of customer service for all employees.
Leave Administration
- Responsible for the strategic oversight and operational management of the organization's leave of absence programs, ensuring strict compliance with federal, state, and organizational policies.
- Leads the day-to-day operations of the leave administration team, providing clear direction, coaching, and support to drive accuracy, accountability, and service excellence. The manager ensures timely and precise processing of leave requests (FMLA, parental, military, personal, etc.)
- Serves as a subject matter expert on all leave-related policies and regulatory requirements. In partnership with Payroll, HR Data Management, Benefits, Legal, and departmental leaders, this role proactively identifies risks, strengthens audit controls, and develops innovative solutions to streamline processes and improve efficiency.
- Leverages analytical insights, designs and implements standard operating procedures (SOPs), and champions continuous process improvements by thinking creatively and challenging traditional methods.
- Deliver a compliant, efficient, and employee-centered leave program that enhances the overall workplace experience.
- Manages Leave Administration following UTSW policies and procedures using effective management and communication skills to develop and ensure program effectiveness. This includes requests related but not limited to the following: Family Medical Leave Act, State Parental Leave Act, Military Leave, and Emergency Leave.
- Approves and/or denies leave cases based on relevant medical information. Coordinates and organizes all medical information and ensures that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed.
HR Service Center Operations
- Designs and implements policies and procedures for HR representatives who respond to employee inquiries.
- Ensures the Employee Experience function is adequately staffed and maintains performance standards, including customer service, responsiveness and completed resolution of issues.
- Ensures the on-site HR Service Center team is set up for success to support our on-site employees.
- Responsible for inventory management to ensure efficient operations for employee badging procedures.
Team Leadership and Development
- Builds and maintains a strong functional team through effective recruiting, training, coaching and team building. Optimizes efficiencies and ensures HR compliance through the establishment of consistent practices, and creates a culture of highly engaged professionals focused on exceptional customer service.
Collaboration & Communication
- Develops and maintains positive relationships with all HR team members and UTSW leadership, as well as related customers; serves as an interface between internal/external customers and functional team members to ensure effective definition and delivery of all HR Services functions.
- Promotes proactive data-driven approaches to solve business needs/problems and creating new systems or processes as needed.
Performs other duties as assigned.
Salary Information
Salary is commensurate with education, skills, and relevant experience.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
The Director of HR Employee Experience manages multiple employee facing HR operational functions including but not limited to: New Employee Onboarding, HR Tier 1 Support, Leave Administration and HR Services Center (HRSC) operations. This role manages front facing services that will enhance employee service delivery while also focusing on mid- and long-term strategies for improvement. This role is a key member of the HR Services Leadership team, collaborating closely with all HR functions, HR Leadership, and campus leaders to shape the direction of the Employee Experience functions, enhancing the onboarding and transfer experience, Leave Administration processes, HR Tier 1 Support, and HR Services Center operations.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare - no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
Education
Bachelor's Degree is required. A degree in HR, Business Administration or related is preferred.
Experience
6 years of progressively responsible Human Resources and front-facing HR operations experience such as the HR Service Center, Leave Administration, and onboarding.
6 years minimum in a leadership and supervisory role leading different areas of HR. Extensive knowledge of overall Human Resources functions to lead multiple front-facing processes.
Preferred
Experience
Experience working with current HCM systems, HR case management tools, applicant tracking systems and other related applications and technology preferred.
JOB DUTIES
New Employee Onboarding
- Provides vision, leadership, planning, project coordination and management for the development of a cost-effective department while concurrently facilitating efficient operations to meet current and future business needs within the organization.
- Drives onboarding efforts from time of offer acceptance, through the pre-onboarding process to new employee orientation.
- Oversees a team that are subject matter experts on general HR and organizational information to effectively answer questions and help new hires navigate UTSW.
- Ensures the timely completion of all pre-employment activities including the background check process to include Occupational Health, MVR, badging, license/certification verification and I-9 completion.
HR Tier I Support
- Provides leadership to HR Tier I Support team to ensure delivery of high-level customer service and ability to answer all Tier 1 level inquiries in all areas of Human Resources including Employee Relations, Payroll, Compensation, Benefits, Talent Acquisition, Leave Administration, and all HR related programs, policies, and procedures.
- Monitors performance metrics within phone support platforms and the HR case management system to ensure service level agreements (SLAs) are consistently met and maintained on a daily basis.
- Proactively reviews and analyzes key performance metrics to ensure daily compliance with established service level agreements (SLAs) and support operational excellence. Ensures daily quality assurance audits are conducted to verify the accuracy of information provided, ensure compliance with identity verification protocols, and maintain a high standard of customer service for all employees.
Leave Administration
- Responsible for the strategic oversight and operational management of the organization's leave of absence programs, ensuring strict compliance with federal, state, and organizational policies.
- Leads the day-to-day operations of the leave administration team, providing clear direction, coaching, and support to drive accuracy, accountability, and service excellence. The manager ensures timely and precise processing of leave requests (FMLA, parental, military, personal, etc.)
- Serves as a subject matter expert on all leave-related policies and regulatory requirements. In partnership with Payroll, HR Data Management, Benefits, Legal, and departmental leaders, this role proactively identifies risks, strengthens audit controls, and develops innovative solutions to streamline processes and improve efficiency.
- Leverages analytical insights, designs and implements standard operating procedures (SOPs), and champions continuous process improvements by thinking creatively and challenging traditional methods.
- Deliver a compliant, efficient, and employee-centered leave program that enhances the overall workplace experience.
- Manages Leave Administration following UTSW policies and procedures using effective management and communication skills to develop and ensure program effectiveness. This includes requests related but not limited to the following: Family Medical Leave Act, State Parental Leave Act, Military Leave, and Emergency Leave.
- Approves and/or denies leave cases based on relevant medical information. Coordinates and organizes all medical information and ensures that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed.
HR Service Center Operations
- Designs and implements policies and procedures for HR representatives who respond to employee inquiries.
- Ensures the Employee Experience function is adequately staffed and maintains performance standards, including customer service, responsiveness and completed resolution of issues.
- Ensures the on-site HR Service Center team is set up for success to support our on-site employees.
- Responsible for inventory management to ensure efficient operations for employee badging procedures.
Team Leadership and Development
- Builds and maintains a strong functional team through effective recruiting, training, coaching and team building. Optimizes efficiencies and ensures HR compliance through the establishment of consistent practices, and creates a culture of highly engaged professionals focused on exceptional customer service.
Collaboration & Communication
- Develops and maintains positive relationships with all HR team members and UTSW leadership, as well as related customers; serves as an interface between internal/external customers and functional team members to ensure effective definition and delivery of all HR Services functions.
- Promotes proactive data-driven approaches to solve business needs/problems and creating new systems or processes as needed.
Performs other duties as assigned.
Salary Information
Salary is commensurate with education, skills, and relevant experience.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
See All 116+ Customer Experience Manager Jobs in Texas
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Find JobsCustomer Experience Manager Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Experience Manager Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Education
- Construction & Real Estate
What Texas Employers Look For
The qualifications that appear most often in customer experience manager jobs across Texas.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years managing customer experience teams or CX improvement programs
- Demonstrated proficiency with CRM platforms such as Salesforce or HubSpot
- Experience designing and interpreting customer satisfaction surveys and NPS programs
- Strong cross-functional collaboration skills with operations, product, and marketing teams
- Familiarity with data analytics tools used to measure customer retention and churn
Customer Experience Manager Jobs in Texas: Frequently Asked Questions
How do you become a customer experience manager in Texas?
Most Texas employers require a bachelor's degree in business, marketing, or communications paired with several years of progressive customer-facing experience. There is no state-issued license for this role in Texas, so the path runs through demonstrated results: moving from frontline support or account management roles into team lead or CX analyst positions, then into management. Earning a Certified Customer Experience Professional credential strengthens competitiveness in Texas's large corporate and tech markets.
Which companies hire customer experience managers in Texas?
Employers hiring customer experience managers in Texas right now include Tesla, Amazon, and Huntington Bank, based on current listings on Migrate Mate as of September 2026. Texas's concentration of corporate headquarters in Dallas-Fort Worth and technology companies in Austin means demand is especially consistent in telecom, financial services, and SaaS sectors.
Which Texas cities have the most customer experience manager jobs?
Austin, Dallas, and Houston have the most customer experience manager openings in Texas. Dallas-Fort Worth drives the largest share because of its density of corporate headquarters in financial services, retail, and telecommunications, while Austin's technology sector fuels consistent CX hiring and Houston's energy and healthcare industries add steady demand.
Are there remote customer experience manager jobs in Texas?
Yes, and more than most management roles, since customer experience work is largely analytical and strategic rather than tied to a physical location. About 61% of customer experience manager openings tied to Texas are remote or hybrid as of September 2026, reflecting how broadly Texas employers have adopted flexible arrangements for this function. Strategy, program management, and voice-of-customer roles tend to be the most remote-friendly, while positions tied to retail or branch operations typically require on-site presence.
How can I get hired as a customer experience manager in Texas with little or no experience?
The most realistic entry path is moving laterally from a frontline customer service, account management, or retail operations role into a CX analyst or CX coordinator position at a large Texas employer. Companies like AT&T, Dell Technologies, and major Texas-based banks and insurers regularly hire associates into structured CX programs that build toward management. Building a portfolio of documented process improvements or customer satisfaction projects, and pursuing a Certified Customer Experience Professional credential, gives candidates a measurable edge when applying for that first management step.
Where can I find and apply to customer experience manager jobs in Texas?
You can find and apply to customer experience manager jobs in Texas on Migrate Mate, which lists current Texas openings across industries and metro areas. Find roles that fit your background and apply directly to the ones that match.
See All 116+ Customer Experience Manager Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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