Technical Support Analyst Jobs in Texas
Technical Support Analyst jobs in Texas are in strong demand, with active hiring concentrated in enterprise technology, financial services, healthcare IT, and defense contracting across seniority levels from entry-level help desk roles through senior analyst and team lead positions. Austin, Dallas, and Houston lead the state in openings, anchored by large employers like Dell Technologies, AT&T, and Texas Health Resources that maintain substantial IT support operations across the state. The most sought-after specialties in Texas right now are cloud infrastructure support, cybersecurity incident response, and enterprise software troubleshooting. Find a role that fits below and apply directly.
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Showing 5 of 9+ Technical Support Analyst jobs
The Support/Help Desk Analyst will focus on providing support to users in all areas of the company. Expected to maintain technical support service levels at or above company standards and bring ideas to better our processes. The position will also involve technical aspects including but not limited to mobile support, telecom support, mobile device support, and heavy interaction with end users. Technical responsibilities could include all aspects of technical support where needed. The essential functions of the position are:
- Provides support for company on variety of platforms including Windows, Office, laptops, desktops, tablets, IP phones, and miscellaneous hardware and software.
- Manages time and priorities for own tasks.
- Makes recommendations to management or potential savings and improvements.
- Develops process improvements to better serve the employees.
- Works with business entities when necessary to gather requirements for projects.
- Recommends changes that will improve department.
- Works with business team to implement process improvement.
- Knowledgeable in many different areas, able to troubleshoot and generate solutions even if outside normal situations. Must have ability to adapt to new situations.
- Conducts surveys to determine user needs.
- Candidate must work well within a team where all members contribute to and support one another
Please note: This is not a remote support position, candidate is expected to work from our Headquarters in Irving, Texas.
Education:
Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Internet software; MS Office (Word, Excel and Outlook), mobile devices, PC hardware support and Windows XP, 7 and 8/10 operating systems. Must be able to support users remotely using the supplied tools. Also experience with problem solving.
Candidate must have experience in the following technical areas:
- Active Directory
- Windows Event Viewer
- Remote Desktop Protocol
- Microsoft Updates
- All computer hardware including monitors, add-on cards, docking stations, cabling, and all other peripherals
- Wired and Wireless networks
- Bluetooth
- Hardware installation and device driver management
- Printer Management
- Basic knowledge of Layer 1 network troubleshooting
- iOS and Android mobile device support
- DHCP, DNS, and other standard network protocols
PrimeSource Building Products, Inc. is an Equal Opportunity Employer. PrimeSource Building Products, Inc. is fully committed to equal employment opportunity (EEO) and maintaining a workplace free of discrimination and harassment based on race, gender, religion, age, color, national origin, disability, sexual orientation, genetic information and other non-merit factors. All persons shall be afforded equal employment opportunity at PrimeSource Building Products, Inc.
PrimeSource Building Products, Inc. prohibits discrimination in all aspects of its personnel policies, program practices and operations and relationships with employees and applicants, including but not limited to recruitment, hiring and merit promotion. PrimeSource Building Products, Inc. promotes programs of affirmative recruitment and employment at all levels of PrimeSource Building Products, Inc.. PrimeSource Building Products, Inc. subscribes to, and will implement to the full extent, all applicable laws that promote equality of opportunity.
PrimeSource Building Products, Inc. welcomes and encourages applications from persons with disabilities, and will reasonably accommodate the needs of those persons. PrimeSource Building Products, Inc. is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973, to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within PrimeSource Building Products, Inc.
The Support/Help Desk Analyst will focus on providing support to users in all areas of the company. Expected to maintain technical support service levels at or above company standards and bring ideas to better our processes. The position will also involve technical aspects including but not limited to mobile support, telecom support, mobile device support, and heavy interaction with end users. Technical responsibilities could include all aspects of technical support where needed. The essential functions of the position are:
- Provides support for company on variety of platforms including Windows, Office, laptops, desktops, tablets, IP phones, and miscellaneous hardware and software.
- Manages time and priorities for own tasks.
- Makes recommendations to management or potential savings and improvements.
- Develops process improvements to better serve the employees.
- Works with business entities when necessary to gather requirements for projects.
- Recommends changes that will improve department.
- Works with business team to implement process improvement.
- Knowledgeable in many different areas, able to troubleshoot and generate solutions even if outside normal situations. Must have ability to adapt to new situations.
- Conducts surveys to determine user needs.
- Candidate must work well within a team where all members contribute to and support one another
Please note: This is not a remote support position, candidate is expected to work from our Headquarters in Irving, Texas.
Education:
Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Internet software; MS Office (Word, Excel and Outlook), mobile devices, PC hardware support and Windows XP, 7 and 8/10 operating systems. Must be able to support users remotely using the supplied tools. Also experience with problem solving.
Candidate must have experience in the following technical areas:
- Active Directory
- Windows Event Viewer
- Remote Desktop Protocol
- Microsoft Updates
- All computer hardware including monitors, add-on cards, docking stations, cabling, and all other peripherals
- Wired and Wireless networks
- Bluetooth
- Hardware installation and device driver management
- Printer Management
- Basic knowledge of Layer 1 network troubleshooting
- iOS and Android mobile device support
- DHCP, DNS, and other standard network protocols
PrimeSource Building Products, Inc. is an Equal Opportunity Employer. PrimeSource Building Products, Inc. is fully committed to equal employment opportunity (EEO) and maintaining a workplace free of discrimination and harassment based on race, gender, religion, age, color, national origin, disability, sexual orientation, genetic information and other non-merit factors. All persons shall be afforded equal employment opportunity at PrimeSource Building Products, Inc.
PrimeSource Building Products, Inc. prohibits discrimination in all aspects of its personnel policies, program practices and operations and relationships with employees and applicants, including but not limited to recruitment, hiring and merit promotion. PrimeSource Building Products, Inc. promotes programs of affirmative recruitment and employment at all levels of PrimeSource Building Products, Inc.. PrimeSource Building Products, Inc. subscribes to, and will implement to the full extent, all applicable laws that promote equality of opportunity.
PrimeSource Building Products, Inc. welcomes and encourages applications from persons with disabilities, and will reasonably accommodate the needs of those persons. PrimeSource Building Products, Inc. is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973, to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within PrimeSource Building Products, Inc.
See All 9 Technical Support Analyst Jobs in Texas
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Where Texas roles are concentrated, by current openings.
Technical Support Analyst Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
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What Texas Employers Look For
The qualifications that appear most often in technical support analyst jobs across Texas.
- Associate or bachelor degree in information technology, computer science, or a related field
- CompTIA A+ or CompTIA Network+ certification preferred by most Texas enterprise employers
- Hands-on experience with Windows and macOS environments and Active Directory administration
- Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk for issue tracking
- Strong troubleshooting skills across hardware, software, networking, and cloud-based applications
- Clear written and verbal communication skills for working with end users and cross-functional teams
Technical Support Analyst Jobs in Texas: Frequently Asked Questions
How do you become a technical support analyst in Texas?
Most Texas employers hire technical support analysts with an associate or bachelor degree in information technology or computer science, though strong candidates without a degree can qualify through industry certifications. CompTIA A+, CompTIA Network+, and Microsoft certifications are widely recognized and frequently listed in Texas job postings. Texas has no state-issued license for this role, so building a certification portfolio and gaining hands-on experience through internships or entry-level help desk work is the standard path into the field.
Which companies hire technical support analysts in Texas?
Employers hiring technical support analysts in Texas right now include RTX, ARGO, and Grupo Bimbo, based on current listings on Migrate Mate as of November 2026. Texas's concentration of large technology companies, healthcare systems, and financial institutions means consistent hiring across both corporate IT departments and managed service providers throughout the state.
Which Texas cities have the most technical support analyst jobs?
Austin, Allen, and Plano have the most technical support analyst openings in Texas. Austin's dense technology sector, Dallas's financial services and corporate headquarters concentration, and Houston's energy and healthcare industries each generate steady IT support demand, with suburban corridors like Plano, Round Rock, and Sugar Land also carrying significant volumes tied to major campuses in those areas.
Are there remote technical support analyst jobs in Texas?
Yes, and more than most fields. Technical support analyst work is well suited to remote and hybrid arrangements since a large share of the role involves resolving software, cloud, and network issues that don't require physical presence. About 40% of technical support analyst openings tied to Texas are remote or hybrid as of November 2026, reflecting how broadly Texas employers have adopted flexible IT support models. Tier-two software support and cloud platform troubleshooting roles are the most consistently remote.
How can I get hired as a technical support analyst in Texas with little or no experience?
The most realistic entry path is an IT help desk or desktop support associate role, which Texas employers at companies like Dell Technologies, HCA Houston Healthcare, and large managed service providers use as a pipeline into technical support analyst positions. Earning a CompTIA A+ certification before applying gives a clear credential advantage. Community college IT programs at institutions like Austin Community College and Dallas College offer short-term certificates that Texas employers recognize, and many large Texas corporate IT departments hire directly from those pipelines for first-level support roles.
Where can I find and apply to technical support analyst jobs in Texas?
You can find and apply to technical support analyst jobs in Texas on Migrate Mate, which lists current openings tied to the Texas market. Search the available roles, find the ones that match your experience and location, and apply directly to the employers posting them.
See All 9 Technical Support Analyst Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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