Technical Support Analyst Jobs in New York
Technical Support Analyst jobs in New York represent one of the most active markets in the country, concentrated in financial services, healthcare IT, media, and enterprise technology across seniority levels from help desk associate through senior analyst and team lead. The heaviest hiring is in New York City, with additional demand in Buffalo and Albany, where institutions such as JPMorgan Chase, Memorial Sloan Kettering, and IBM maintain large technical operations. The most in-demand specialties include cloud infrastructure support, enterprise software troubleshooting, and ITSM platform administration. Find a role that fits below and apply directly.
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Showing 5 of 6+ Technical Support Analyst jobs
I. Job Summary
Under minimal supervision, configures and installs complex software for IT users' desktops and mobile devices. Provides advanced technical support for software and hardware of end-user computing. Provides advanced troubleshooting to readily identify complex or ambiguous problems and/or technical issues and escalates/delegates to appropriate staff for resolution.
II. Essential Duties and Responsibilities
- As Digital Field Analyst, serve as the trusted IT resource responsible for building and managing market, corporate, and third‑party relationships while leading complex IT issues to timely completion.
- Leads the resolution of complex Tier 3 support tickets escalated from the Digital Service Center.
- Provides advanced functional and post‑development application support, including client installations.
- Diagnoses complex or ambiguous issues by reproducing incidents, analyzing data integrity, and tracing transactions across infrastructure to identify root causes.
- Coordinates with internal teams and external vendors as needed.
- Produces data analysis, technical specifications for development fixes, and contributes to the design and maintenance of advanced system and application monitoring.
- Generates operational and ticketing reports and drives technical support initiatives in alignment with senior leadership priorities.
- Advises market area teams on IT equipment solutions, providing end‑to‑end support through research, analysis, and coordinated quote development with internal teams
- Willingness to travel to market area sites to deliver front‑line, on‑site IT support, ensuring rapid issue resolution and minimal business disruption.
- Provide hands‑on technical assistance to end users in field locations, delivering high‑touch customer service and serving as a trusted IT point of contact.
- Support desktop, hardware, software, and application needs for users online, in call queue and on site, partnering with multiple teams to resolve issues and improve user experience.
Key Skills: End User Computing Support, Desktop Support, Application Support, Incident Management, Troubleshooting, SCCM/MECM, VPN, MS InTune, Hardware & Peripherals, Customer Service, Field Support
III. Qualifications
A. Required Qualifications
- Bachelor's Degree (accredited) in Computer Science, MIS or similar area of study, or in lieu of degree
- High School Diploma or GED (accredited) and 4 years of relevant work experience
- 5 years of relevant work experience (in addition to education requirement).
B. Preferred Qualifications
- Experience troubleshooting, supporting, and resolving Point of Sale (POS) system issues
- Working knowledge of ITIL principles; experience using ServiceNow and Microsoft Office applications
- End‑User Collaboration & Audio/Video Support
- Network & Connectivity Troubleshooting
- Microsoft 365 / Office Support
- Hardware & Peripherals (Desk‑Side Support)
- Software Deployment & Remote Access
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
- Repetitive Motions
- Eye/Hand/Foot Coordination
- Sitting
- Talking
- Hearing
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
Pay: The expected base pay range for this office/on-site position is $77,000.00 - $95,000.00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
I. Job Summary
Under minimal supervision, configures and installs complex software for IT users' desktops and mobile devices. Provides advanced technical support for software and hardware of end-user computing. Provides advanced troubleshooting to readily identify complex or ambiguous problems and/or technical issues and escalates/delegates to appropriate staff for resolution.
II. Essential Duties and Responsibilities
- As Digital Field Analyst, serve as the trusted IT resource responsible for building and managing market, corporate, and third‑party relationships while leading complex IT issues to timely completion.
- Leads the resolution of complex Tier 3 support tickets escalated from the Digital Service Center.
- Provides advanced functional and post‑development application support, including client installations.
- Diagnoses complex or ambiguous issues by reproducing incidents, analyzing data integrity, and tracing transactions across infrastructure to identify root causes.
- Coordinates with internal teams and external vendors as needed.
- Produces data analysis, technical specifications for development fixes, and contributes to the design and maintenance of advanced system and application monitoring.
- Generates operational and ticketing reports and drives technical support initiatives in alignment with senior leadership priorities.
- Advises market area teams on IT equipment solutions, providing end‑to‑end support through research, analysis, and coordinated quote development with internal teams
- Willingness to travel to market area sites to deliver front‑line, on‑site IT support, ensuring rapid issue resolution and minimal business disruption.
- Provide hands‑on technical assistance to end users in field locations, delivering high‑touch customer service and serving as a trusted IT point of contact.
- Support desktop, hardware, software, and application needs for users online, in call queue and on site, partnering with multiple teams to resolve issues and improve user experience.
Key Skills: End User Computing Support, Desktop Support, Application Support, Incident Management, Troubleshooting, SCCM/MECM, VPN, MS InTune, Hardware & Peripherals, Customer Service, Field Support
III. Qualifications
A. Required Qualifications
- Bachelor's Degree (accredited) in Computer Science, MIS or similar area of study, or in lieu of degree
- High School Diploma or GED (accredited) and 4 years of relevant work experience
- 5 years of relevant work experience (in addition to education requirement).
B. Preferred Qualifications
- Experience troubleshooting, supporting, and resolving Point of Sale (POS) system issues
- Working knowledge of ITIL principles; experience using ServiceNow and Microsoft Office applications
- End‑User Collaboration & Audio/Video Support
- Network & Connectivity Troubleshooting
- Microsoft 365 / Office Support
- Hardware & Peripherals (Desk‑Side Support)
- Software Deployment & Remote Access
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
- Repetitive Motions
- Eye/Hand/Foot Coordination
- Sitting
- Talking
- Hearing
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
Pay: The expected base pay range for this office/on-site position is $77,000.00 - $95,000.00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
See All 6 Technical Support Analyst Jobs in New York
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Find JobsTechnical Support Analyst Jobs by City in New York
Where New York roles are concentrated, by current openings.
Technical Support Analyst Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Chemicals & Materials
What New York Employers Look For
The qualifications that appear most often in technical support analyst jobs across New York.
- Bachelor's degree in information technology, computer science, or a related technical field
- Hands-on experience troubleshooting Windows and macOS operating systems in enterprise environments
- Proficiency with ITSM ticketing platforms such as ServiceNow, Jira Service Management, or Zendesk
- CompTIA A+ or CompTIA Network+ certification preferred by most New York enterprise employers
- Strong written and verbal communication skills for interacting with end users and stakeholders
- Familiarity with Active Directory, VPN configuration, and Microsoft 365 administration
Technical Support Analyst Jobs in New York: Frequently Asked Questions
How do you become a technical support analyst in New York?
New York does not require a state-issued license to work as a technical support analyst, so the path runs through education and vendor credentials. Most employers expect at least an associate or bachelor's degree in information technology or a related field, and certifications such as CompTIA A+, CompTIA Network+, or Microsoft certifications strengthen applications considerably. Community colleges across New York, including CUNY and SUNY campuses, offer affordable IT programs that align directly with entry-level requirements.
Which companies hire technical support analysts in New York?
Employers hiring technical support analysts in New York right now include WM, Rain, and TABS, based on current listings on Migrate Mate as of August 2026. New York's dense concentration of financial institutions, major hospital networks, and global media companies means a broad and consistent pipeline of openings across industries throughout the year.
Which New York cities have the most technical support analyst jobs?
New York, Rochester, and Tonawanda have the most technical support analyst openings in New York. New York City dominates due to its financial services firms, healthcare systems, and enterprise technology companies, while Buffalo and Albany generate steady demand through regional hospital networks, state government IT operations, and manufacturing organizations that maintain large internal support teams.
Are there remote technical support analyst jobs in New York?
Yes, and more than most technical roles. About 33% of technical support analyst openings tied to New York are remote or hybrid as of August 2026, reflecting how well the role adapts to distributed work. Positions focused on software troubleshooting, cloud platform support, and enterprise application administration tend to be the most remote-friendly, while roles requiring hands-on hardware or on-site end-user support remain largely in person.
How can I get hired as a technical support analyst in New York with little or no experience?
The most realistic entry path is an IT help desk or desktop support associate role, which large New York employers such as hospital systems in the NYC Health + Hospitals network and financial institutions regularly fill with new graduates. CUNY and SUNY programs often include internship pipelines with New York-area employers. Earning a CompTIA A+ certification before applying gives candidates a measurable edge, and adjacent roles in customer service or technical retail at companies with local operations provide a credible lateral move into formal analyst positions.
Where can I find and apply to technical support analyst jobs in New York?
You can find and apply to technical support analyst jobs in New York on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that fit your background and preferences, and apply directly to each position.
See All 6 Technical Support Analyst Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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