Client Services Manager Jobs in New York
Client Services Manager jobs in New York concentrate in financial services, wealth management, advertising, media, and enterprise technology, with demand running from coordinator-level entry roles up to senior account leadership. New York City drives the bulk of hiring, with additional activity in White Plains and Long Island, where firms like JPMorgan Chase, Publicis Groupe, and Verizon maintain large client-facing operations. Account management, financial client services, and B2B technology support are the most sought-after specializations in the New York market right now. Scan the live roles below and apply to whichever ones fit.
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As a Client Service Manager III within Securities Services Operations, you manage and develop a client service team that delivers high-quality custody operations support while strengthening risk and controls. You create an inclusive culture where expectations are clear, performance is supported, and clients are at the center of how we work. You partner closely with colleagues across product, technology, risk, compliance, and sales to resolve complex issues and improve service delivery. You use data and client feedback to identify trends, remove friction, and implement scalable process and control improvements
Job responsibilities
- Lead the client-facing operations client service team in addressing client inquiries, processing transactions, troubleshooting problems, and handling complaints, utilizing your advanced conflict management skills to ensure client satisfaction.
- Develop and implement strategic plans to enhance service center operations, leveraging your proficiency in strategic planning and process automation to drive operational efficiency.
- Utilize your expert knowledge in anti-fraud strategies to detect and prevent fraudulent transactions, safeguarding our clients and the bank from potential financial and reputational damage.
- Identify trends and generate innovative solutions to meet client needs, using your advanced skills in market product knowledge and digital literacy to stay ahead of industry developments and technological advancements.
- Foster strong relationships with internal stakeholders and clients, leveraging your advanced skills in influence and internal stakeholder management to drive mutually beneficial outcomes.
- 7+ years of experience in managing customer service teams in a financial institution, with a focus on service center operations.
- Proven expertise in implementing anti-fraud strategies to detect and prevent fraudulent transactions in a banking environment.
- Demonstrated proficiency in strategic planning and process automation, with a track record of enhancing operational efficiency in client service delivery.
- Advanced skills in conflict management, with experience in resolving complex client issues and complaints.
Strong digital literacy with experience in leveraging new/emerging technologies to enhance business operations and client service.
- Extensive experience in the banking or financial services industry, particularly in commercial or investment banking, with strong leadership and team management skills to inspire high performance.
- Proficient in using banking software, systems, and data analytics tools to drive decision-making and develop effective solutions for complex situations.
- Focused on continuous improvement, identifying opportunities for process enhancements, and implementing changes to improve client experiences.
- Ability to apply cultural intelligence to engage effectively with diverse clients and utilize data and tech literacy for innovative solutions.
- Experience in mentoring team members and leading projects to achieve client and business goals.
- Insurance and pension experieince
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
As a Client Service Manager III within Securities Services Operations, you manage and develop a client service team that delivers high-quality custody operations support while strengthening risk and controls. You create an inclusive culture where expectations are clear, performance is supported, and clients are at the center of how we work. You partner closely with colleagues across product, technology, risk, compliance, and sales to resolve complex issues and improve service delivery. You use data and client feedback to identify trends, remove friction, and implement scalable process and control improvements
Job responsibilities
- Lead the client-facing operations client service team in addressing client inquiries, processing transactions, troubleshooting problems, and handling complaints, utilizing your advanced conflict management skills to ensure client satisfaction.
- Develop and implement strategic plans to enhance service center operations, leveraging your proficiency in strategic planning and process automation to drive operational efficiency.
- Utilize your expert knowledge in anti-fraud strategies to detect and prevent fraudulent transactions, safeguarding our clients and the bank from potential financial and reputational damage.
- Identify trends and generate innovative solutions to meet client needs, using your advanced skills in market product knowledge and digital literacy to stay ahead of industry developments and technological advancements.
- Foster strong relationships with internal stakeholders and clients, leveraging your advanced skills in influence and internal stakeholder management to drive mutually beneficial outcomes.
- 7+ years of experience in managing customer service teams in a financial institution, with a focus on service center operations.
- Proven expertise in implementing anti-fraud strategies to detect and prevent fraudulent transactions in a banking environment.
- Demonstrated proficiency in strategic planning and process automation, with a track record of enhancing operational efficiency in client service delivery.
- Advanced skills in conflict management, with experience in resolving complex client issues and complaints.
Strong digital literacy with experience in leveraging new/emerging technologies to enhance business operations and client service.
- Extensive experience in the banking or financial services industry, particularly in commercial or investment banking, with strong leadership and team management skills to inspire high performance.
- Proficient in using banking software, systems, and data analytics tools to drive decision-making and develop effective solutions for complex situations.
- Focused on continuous improvement, identifying opportunities for process enhancements, and implementing changes to improve client experiences.
- Ability to apply cultural intelligence to engage effectively with diverse clients and utilize data and tech literacy for innovative solutions.
- Experience in mentoring team members and leading projects to achieve client and business goals.
- Insurance and pension experieince
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
See All 99 Client Services Manager Jobs in New York
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Find Client Services Manager JobsClient Services Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Client Services Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Law & Legal Services
- Accounting & Auditing
- Marketing & Advertising
- Banking & Financial Services
What New York Employers Look For
The qualifications that appear most often in client services manager jobs across New York.
- Bachelor's degree in business, communications, or a related field required
- Three or more years of client-facing account management or service experience
- Demonstrated ability to manage multiple client portfolios simultaneously
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for client presentations
- Experience coordinating cross-functional teams to resolve client issues
Client Services Manager Jobs in New York: Frequently Asked Questions
How do you become a client services manager in New York?
Most client services manager roles in New York require a bachelor's degree in business, communications, marketing, or a related field, followed by several years in a client-facing role such as account coordinator or customer success associate. No state-issued license is required for the role itself. New York employers in finance and advertising tend to value direct industry experience heavily, so starting in a junior account or support role at a financial firm, agency, or technology company is the most reliable path into management.
Which companies hire client services managers in New York?
New York client services manager roles are posted by Safe Horizon, Bowers Accountants & Advisors, and TALNT and others right now, based on current listings on Migrate Mate as of September 2026. New York's concentration of global financial institutions, major advertising holding companies, and enterprise software firms means hiring activity is spread across multiple industries rather than dominated by a single sector.
Which New York cities have the most client services manager jobs?
New York, Brooklyn, and Harrison have the most client services manager openings in New York. New York City accounts for the largest share by a wide margin given its density of corporate headquarters, financial institutions, and agency networks, while White Plains and Long Island draw hiring from suburban corporate campuses and regional offices of firms that serve both metropolitan and national client bases.
Are there remote client services manager jobs in New York?
Yes, and they're more common than in many comparable roles. About 61% of client services manager openings tied to New York are remote or hybrid as of September 2026, reflecting how much of the work involves communication, account reviews, and reporting rather than on-site activity. Strategic account management and client success roles tied to software or financial services tend to offer the most remote flexibility.
How can I get hired as a client services manager in New York with little or no experience?
The most realistic entry path is landing an account coordinator or client support associate role at a New York-based firm and building toward management from there. Large financial institutions and advertising holding companies in New York regularly hire for junior client operations roles that do not require prior management experience. A degree in business or communications, familiarity with Salesforce, and any demonstrated client-facing work, whether through internships at New York agencies or customer success roles at tech companies, gives candidates a concrete edge.
Where can I find and apply to client services manager jobs in New York?
You can find and apply to client services manager jobs in New York on Migrate Mate, which lists current New York openings updated regularly. Search the listings by location or specialty to see what matches your background, then apply directly to the roles that fit your experience and the type of client environment you want to work in.
See All 99 Client Services Manager Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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