Client Services Manager Jobs in Minnesota
Client Services Manager jobs in Minnesota are concentrated in the Twin Cities metro, with additional hiring in Rochester and Duluth, where companies like UnitedHealth Group, Ameriprise Financial, and Target maintain large service and account management operations. Demand is strongest in healthcare account management, financial services client relations, and enterprise software support, reflecting the state's anchoring industries. Openings range from team lead positions to senior client services manager roles overseeing regional portfolios. Find a role that fits below and apply directly.
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Client Services Manager, Director Track
St. Cloud Pediatrics (SCP) Office | Skilled Nursing Unit | St. Cloud, Minnesota
Position Summary
BAYADA is seeking a high-level Client Services Manager (CSM) for our St. Cloud Pediatrics (SCP) office in St. Cloud, Minnesota. SCP sits within the Skilled Nursing Unit, where BAYADA delivers expert, compassionate care for medically fragile children and adults in the home, including clients with complex needs such as tracheostomy and ventilator support, seizure management, and tube feedings.
This role is designed for a strong operator and people leader who can lead at a high level immediately while building toward a fast-track path into office Director responsibilities.
The ideal candidate will combine strong client services leadership, fiscal and caseload ownership, field employee support, and relationship-building capability with the executive presence, business judgment, and development mindset needed to grow into broader office leadership. BAYADA defines the CSM role as focused on delivery and coordination of client services, growth and development of caseload, and ongoing case management.
What You'll Do
Lead day-to-day service delivery and coordination for a complex pediatric skilled office, ensuring clients receive compassionate, excellent, and reliable care in alignment with The BAYADA Way.
Develop and grow caseload through relationship building, service excellence, and close partnership with referral sources, families, and internal leaders.
Nurture strong relationships with clients, field employees, and referral sources to support retention, satisfaction, and office growth.
Participate in recruiting, selection, and onboarding efforts for field employees to ensure the office can staff cases safely and consistently.
Schedule field employees, manage coverage, and proactively address open shifts and service continuity needs across the caseload.
Maintain effective fiscal management of the caseload, with attention to payroll accuracy, visit verification, clean claims, and operating performance.
Provide administrative supervision, coaching, and support to field employees while reinforcing accountability, responsiveness, and service excellence.
Partner closely with clinical and recruiting leaders to align service delivery, staffing strategy, and office growth goals across the SCP market.
Use sound judgment in a fast-paced environment to resolve issues, remove barriers, and keep commitments to clients, families, and employees.
Director-Track Expectations
Operate beyond task execution by thinking like an office leader who understands service, people, growth, and financial performance together.
Build readiness for promotion by demonstrating strong decision quality, customer focus, communication, situational adaptability, interpersonal savvy, talent development, and engagement leadership.
Serve as a leadership bench candidate who can take on increasing responsibility, special projects, metric ownership, and broader office oversight as development progresses.
Contribute to a culture of learning, accountability, and continuous improvement consistent with BAYADA's leadership development model and office operating standards.
Ideal Candidate Profile
Proven success in service operations, client services, staffing, scheduling, healthcare operations, or related office leadership.
Demonstrated ability to lead people, influence across teams, and build trust with clients, families, referral sources, and employees.
Strong business acumen with the ability to manage priorities, solve problems quickly, and drive results in a changing environment.
Experience with performance metrics, service delivery outcomes, payroll or billing workflows, and operational follow-through.
Comfort working in a pediatric and/or skilled home care environment where urgency, compassion, and precision all matter.
A clear desire and readiness to grow into broader office leadership and ultimately a director-level opportunity.
Preferred Qualifications
Bachelor's degree required.
Prior leadership experience in home care, healthcare staffing, skilled nursing, pediatrics, or a related healthcare services environment preferred.
Experience supervising, coaching, or developing employees preferred.
Experience managing a caseload, service line, branch operations, or comparable business portfolio preferred.
Familiarity with healthcare operations systems, scheduling platforms, and performance reporting preferred.
Success Measures
In this role, success will be reflected in:
Caseload growth and stability.
Strong client and family experience.
Improved staffing consistency and reduced open-shift risk.
Effective employee support, engagement, and retention.
Accurate, timely payroll and visit verification follow-through.
Visible readiness to assume broader office leadership responsibilities.
Why This Role Matters
At BAYADA, this is more than an operations role. It is an opportunity to lead with heart, grow a pediatric skilled office, support exceptional care in the home, and build toward a future Director path in an office where that leadership need is already top of mind.
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
Client Services Manager, Director Track
St. Cloud Pediatrics (SCP) Office | Skilled Nursing Unit | St. Cloud, Minnesota
Position Summary
BAYADA is seeking a high-level Client Services Manager (CSM) for our St. Cloud Pediatrics (SCP) office in St. Cloud, Minnesota. SCP sits within the Skilled Nursing Unit, where BAYADA delivers expert, compassionate care for medically fragile children and adults in the home, including clients with complex needs such as tracheostomy and ventilator support, seizure management, and tube feedings.
This role is designed for a strong operator and people leader who can lead at a high level immediately while building toward a fast-track path into office Director responsibilities.
The ideal candidate will combine strong client services leadership, fiscal and caseload ownership, field employee support, and relationship-building capability with the executive presence, business judgment, and development mindset needed to grow into broader office leadership. BAYADA defines the CSM role as focused on delivery and coordination of client services, growth and development of caseload, and ongoing case management.
What You'll Do
Lead day-to-day service delivery and coordination for a complex pediatric skilled office, ensuring clients receive compassionate, excellent, and reliable care in alignment with The BAYADA Way.
Develop and grow caseload through relationship building, service excellence, and close partnership with referral sources, families, and internal leaders.
Nurture strong relationships with clients, field employees, and referral sources to support retention, satisfaction, and office growth.
Participate in recruiting, selection, and onboarding efforts for field employees to ensure the office can staff cases safely and consistently.
Schedule field employees, manage coverage, and proactively address open shifts and service continuity needs across the caseload.
Maintain effective fiscal management of the caseload, with attention to payroll accuracy, visit verification, clean claims, and operating performance.
Provide administrative supervision, coaching, and support to field employees while reinforcing accountability, responsiveness, and service excellence.
Partner closely with clinical and recruiting leaders to align service delivery, staffing strategy, and office growth goals across the SCP market.
Use sound judgment in a fast-paced environment to resolve issues, remove barriers, and keep commitments to clients, families, and employees.
Director-Track Expectations
Operate beyond task execution by thinking like an office leader who understands service, people, growth, and financial performance together.
Build readiness for promotion by demonstrating strong decision quality, customer focus, communication, situational adaptability, interpersonal savvy, talent development, and engagement leadership.
Serve as a leadership bench candidate who can take on increasing responsibility, special projects, metric ownership, and broader office oversight as development progresses.
Contribute to a culture of learning, accountability, and continuous improvement consistent with BAYADA's leadership development model and office operating standards.
Ideal Candidate Profile
Proven success in service operations, client services, staffing, scheduling, healthcare operations, or related office leadership.
Demonstrated ability to lead people, influence across teams, and build trust with clients, families, referral sources, and employees.
Strong business acumen with the ability to manage priorities, solve problems quickly, and drive results in a changing environment.
Experience with performance metrics, service delivery outcomes, payroll or billing workflows, and operational follow-through.
Comfort working in a pediatric and/or skilled home care environment where urgency, compassion, and precision all matter.
A clear desire and readiness to grow into broader office leadership and ultimately a director-level opportunity.
Preferred Qualifications
Bachelor's degree required.
Prior leadership experience in home care, healthcare staffing, skilled nursing, pediatrics, or a related healthcare services environment preferred.
Experience supervising, coaching, or developing employees preferred.
Experience managing a caseload, service line, branch operations, or comparable business portfolio preferred.
Familiarity with healthcare operations systems, scheduling platforms, and performance reporting preferred.
Success Measures
In this role, success will be reflected in:
Caseload growth and stability.
Strong client and family experience.
Improved staffing consistency and reduced open-shift risk.
Effective employee support, engagement, and retention.
Accurate, timely payroll and visit verification follow-through.
Visible readiness to assume broader office leadership responsibilities.
Why This Role Matters
At BAYADA, this is more than an operations role. It is an opportunity to lead with heart, grow a pediatric skilled office, support exceptional care in the home, and build toward a future Director path in an office where that leadership need is already top of mind.
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
See All 6 Client Services Manager Jobs in Minnesota
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Find Client Services Manager JobsClient Services Manager Jobs by City in Minnesota
Where Minnesota roles are concentrated, by current openings.
Client Services Manager Job Market in Minnesota
A snapshot from current Minnesota openings, updated as new roles post.
Who's Hiring
- BAYADA Home Health Care2
- Canteen1
- Thomson Reuters1
- Amerihome Mortgage Company1
- Express Scripts Sales Operations1
Top Industries Hiring
- Technology & Software1
- Banking & Financial Services1
- Healthcare & Medical Services1
- Consulting & Professional Services1
What Minnesota Employers Look For
The qualifications that appear most often in client services manager jobs across Minnesota.
- Bachelor's degree in business administration, communications, or a related field
- Three or more years of experience in account management or client-facing service roles
- Demonstrated ability to manage client portfolios and retain accounts over time
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for executive-level client interactions
- Experience collaborating with cross-functional teams including sales, operations, and finance
Client Services Manager Jobs in Minnesota: Frequently Asked Questions
How do you become a client services manager in Minnesota?
Most client services manager positions in Minnesota require a bachelor's degree in business, communications, or a related discipline, combined with several years of client-facing experience. There is no state-issued license required for the role itself in Minnesota. Employers in healthcare-adjacent account management may prefer candidates familiar with HIPAA compliance standards. Building experience in sales support, account coordination, or customer success roles at Minnesota-based firms is the most direct path into management.
Which companies hire client services managers in Minnesota?
Minnesota client services manager roles are posted by BAYADA Home Health Care, Canteen, and Thomson Reuters and others right now, based on current listings on Migrate Mate as of July 2026. Minnesota's concentration of Fortune 500 headquarters in healthcare, financial services, and retail means persistent demand for experienced client services professionals across both enterprise and mid-market employers.
Which Minnesota cities have the most client services manager jobs?
Bloomington, Minneapolis, and Eagan have the most client services manager openings in Minnesota. The Minneapolis-Saint Paul metro drives the majority of listings because it is home to major corporate headquarters in healthcare, insurance, and financial services, while Rochester's concentration of health system and technology employers and Duluth's regional business sector account for meaningful hiring outside the Twin Cities.
Are there remote client services manager jobs in Minnesota?
Yes, and more than many fields, since client services management is primarily desk-based and communication-driven rather than requiring a physical presence. About 75% of client services manager openings tied to Minnesota are remote or hybrid as of July 2026, reflecting the role's strong fit with distributed work. Strategic account oversight, client onboarding coordination, and retention management are the functions most commonly performed remotely.
How can I get hired as a client services manager in Minnesota with little or no experience?
The most realistic entry path is through a customer success associate or account coordinator role at a mid-size Minnesota firm, where promotion into management is common after demonstrating client retention results. Large Twin Cities employers in health insurance and financial services, including those headquartered in Minnetonka and downtown Minneapolis, regularly hire for client services representatives who advance internally. A business degree, familiarity with CRM tools, and any experience handling client-facing communication give candidates a clear edge when applying without a management background.
Where can I find and apply to client services manager jobs in Minnesota?
You can find and apply to client services manager jobs in Minnesota on Migrate Mate, which lists current Minnesota openings across the Twin Cities, Rochester, Duluth, and surrounding areas. Search the listings for roles that match your experience level and specialty, then apply directly to the ones that fit.
See All 6 Client Services Manager Jobs in Minnesota
Find roles in Minnesota that match your experience and apply in just a few clicks.
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