Client Services Manager Jobs in Massachusetts

The anticipated starting salary range is $60,000-68,000/yr. Salary to be determined by the education, experience, knowledge, skills, abilities and location of the applicant, as well as internal and external equity.

Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.

Overview:

The Attribution and Data Services team plays a critical role within Audacy’s revenue team by providing measurement and insights to demonstrate the impact of advertising campaigns to our clients. We are an enthusiastic and dynamic team focused on guiding business decisions through accurate, relevant, and timely data, analytics and insights. The team is highly entrepreneurial, and is working fast and smart to solve challenges within the fast-growing Audio space in new and innovative ways.

The team is growing and we are seeking an Analyst of Client Solutions who will be responsible for the execution of our Digital Attribution suite of products. Audacy offers a portfolio of attribution solutions to meet client needs, which include traditional pixel-based digital measurement, innovative solutions for podcast measurement, foot-traffic attribution, and brand lift studies. Analysts on our team are responsible for supporting execution of these campaigns to meet our clients’ needs.

• Experience working with Digital Media in either a Planning, Campaign Management or Operations role is required.
• Partner closely with our sales teams and vendors to design, implement and deliver advertising campaign measurement projects
• Work with the Digital Ad Operations Team to properly structure ad campaigns for measurement and implement tracking pixels.
• Support local sales teams and their clients on tag implementation on the clients’ own websites, typically using Google Tag Manager
• Help with analyzing and interpreting campaign performance reports – craft a story from the data to help non-technical stake-holders understand and have confidence in the result
• Scope out measurement and research projects, and manage our vendor relationships to ensure productive business partnerships
• Create scalable, innovative approaches to managing and analyzing campaign performance data to solve challenging business problems
• Keep abreast of current analytics trends, especially those pertaining to attribution. Introduce and help vet innovative techniques and vendors that will give Audacy a competitive advantage
• Perform other related duties as required or assigned that contribute to the effectiveness of the department and to accomplish strategic goals and objectives.

Required & Preferred:

• Bachelor’s Degree in Business, Marketing, Economics, or Digital Marketing
• Experience with Google Analytics, Google Tag Manager, Adobe, or other digital tracking technologies
• 1-3 years of related work experience
• Strong analytical mind and curiosity. Is skilled at digging into data to assess results and key takeaways to leverage for continuous optimization.
• Strong analytical competencies such as ability to formulate an analytical problem; QC data and results; summarize key findings/insights; make actionable recommendations
• Excellent organizational and project management skills, strong attention to detail and can skillfully manage several complex projects with multiple moving parts.
• Excellent written and verbal communication and presentation skills. Effective listener.
• Outstanding interpersonal skills. Strong personal integrity
• Thrives in a fast-paced, entrepreneurial culture