Front Desk Agent Jobs in Massachusetts
Front Desk Agent jobs in Massachusetts are consistently active across the state's hotel and lodging, healthcare, and professional services sectors, with openings ranging from entry-level reception roles to senior guest services positions at full-service properties. Boston, Cambridge, and Worcester are the largest hiring markets, anchored by established employers such as Marriott, Massachusetts General Hospital, and Hilton. The most in-demand specialties include hotel front desk operations, medical reception, and corporate concierge services. See the openings below and apply to the ones that match your experience.
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A Hotel Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Other responsibilities as assigned
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: $18.00 per hour
Work Location: In person
A Hotel Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Other responsibilities as assigned
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: $18.00 per hour
Work Location: In person
See All 41 Front Desk Agent Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Front Desk Agent JobsFront Desk Agent Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Front Desk Agent Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
What Massachusetts Employers Look For
The qualifications that appear most often in front desk agent jobs across Massachusetts.
- High school diploma or GED required by most Massachusetts front desk employers
- Prior customer service or reception experience in a hotel or healthcare setting
- Proficiency with property management systems such as Opera or HMS
- Strong written and verbal communication skills for guest and patient interaction
- Availability for rotating shifts including evenings, weekends, and holidays
- Ability to manage multi-line phone systems and reservation software accurately
Front Desk Agent Jobs in Massachusetts: Frequently Asked Questions
How do you become a front desk agent in Massachusetts?
A high school diploma or equivalent is the standard entry requirement for front desk agent positions in Massachusetts, with no state-issued license required for the role itself. Employers in Boston's hotel corridor and major healthcare systems like Mass General Brigham typically prefer candidates who have completed a hospitality or medical office administration program at a Massachusetts community college, such as Bunker Hill or Quinsigamond, or who hold a certified guest service professional credential.
Which companies hire front desk agents in Massachusetts?
Employers hiring front desk agents in Massachusetts right now include Hampton by Hilton, AAM15 Management, and Coury Hospitality, based on current listings on Migrate Mate as of September 2026. Massachusetts's concentration of large hotel groups, academic medical centers, and corporate headquarters means demand stays consistent across both urban and suburban locations throughout the year.
Which Massachusetts cities have the most front desk agent jobs?
Boston, Woburn, and Norwood have the most front desk agent openings in Massachusetts. Boston drives the largest share of listings through its dense hotel district, major hospital networks, and corporate office market, while Cambridge and Worcester contribute volume through their research institutions, university-affiliated medical centers, and growing hospitality footprints.
Are there remote front desk agent jobs in Massachusetts?
Yes, but they're rare. Front desk agent work is almost entirely on-site by nature, requiring in-person guest check-in, phone management, and facility coordination. About 0% of front desk agent openings tied to Massachusetts are remote or hybrid as of September 2026, and those are most commonly found in virtual receptionist or telehealth check-in roles rather than traditional hotel or clinic settings.
How can I get hired as a front desk agent in Massachusetts with little or no experience?
The most realistic entry path is applying to part-time or seasonal front desk roles at Boston-area hotels during peak tourism season, when properties like those along the Seaport and Back Bay districts routinely hire candidates without prior hospitality experience. Massachusetts community colleges including Bunker Hill and Northern Essex offer short hospitality certificate programs that strengthen applications, and lateral moves from roles such as food service host, retail associate, or medical office volunteer can demonstrate the customer-facing skills Massachusetts employers value most.
Where can I find and apply to front desk agent jobs in Massachusetts?
You can find and apply to front desk agent jobs in Massachusetts on Migrate Mate, which lists current openings across the state. Search for roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 41 Front Desk Agent Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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