Community Manager Jobs in Massachusetts

Capstone Management Partners

Job Description

CAPSTONE MANAGEMENT PARTNERS

POSITION: Community Operations Manager (Student Housing Operations)
EMPLOYMENT STATUS: Full-Time
COMPENSATION:

The anticipated annual base salary range for this position is $55,000-66,000. Actual base salary will be determined within this range based on relevant experience, qualifications, and job-related skills.

If applicable: This position is also eligible for a discretionary performance-based bonus, subject to the terms of the applicable bonus program.

SUMMARY

The Community Operations Manager is responsible for protecting, maintaining, and enhancing the value of the community while delivering a positive living experience for residents. This position leads the community’s daily operations, financial performance, leasing and marketing efforts, maintenance coordination, resident relations, and team member development in alignment with Capstone’s standards and client objectives.

RESPONSIBILITIES
Including, but not limited to:

• Represent Capstone with a positive, professional, and service-oriented approach in interactions with team members, residents, clients, vendors, and the public.
• Lead community operations to meet or exceed established financial, operational, and resident experience goals.
• Direct daily activities related to leasing, marketing, maintenance, facility upkeep, loss prevention, risk management, and safety.
• Manage operating income, expenses, cash flow, and leasing strategies to support the community’s financial performance.
• Prepare and review monthly financial reports, explain budget variances, and recommend strategies to improve performance and collect outstanding receivables.
• Assist in developing annual budgets and operating forecasts, monitor results, and implement approved action plans.
• Maintain complete and accurate community records, including lease files, financial documentation, and audits of information entered into property management systems.
• Oversee the collection and documentation of rent and other revenues in accordance with lease terms and company procedures.
• Coordinate vendor services, supervise contracted work, and review and approve invoices within established budgets and approval authority.
• Lead, coach, and support maintenance, office, and leasing team members, establishing clear expectations and accountability.
• Address resident questions and concerns regarding maintenance requests, rent charges, lease provisions, and other community matters with timely communication and follow-through.
• Complete required Capstone training and ensure team members complete assigned training through designated learning platforms.
• Support compliance with applicable requirements, company policies, client expectations, and community operating standards.

QUALIFICATIONS

• At least four (4) years of property management experience, with a strong working knowledge of leasing, marketing, building maintenance, applicable housing requirements, and resident relations.
• Previous supervisory experience and demonstrated success leading and developing a team.
• Working knowledge of property management software; Entrata experience preferred.
• Proficiency with Microsoft 365, including Word, Excel, Outlook, and Teams.
• Ability to analyze financial statements, prepare detailed budgets and operating forecasts, identify variances, and recommend corrective action.
• Strong written and verbal communication skills, including the ability to explain information clearly and adapt communication to different audiences.
• Sound judgment and a practical, proactive approach to problem-solving.
• Ability to negotiate, resolve concerns, and build productive relationships with residents, team members, clients, and vendors.
• Ability to work independently and collaboratively, including with colleagues and support teams working remotely.
• Strong organizational and time management skills, with a high level of accuracy, attention to detail, and follow-through.
• Ability to understand and carry out industry-specific written and verbal instructions.
• Professional conduct and presentation appropriate to the position.
• Commitment to demonstrating Capstone’s values through daily decisions, service, and leadership.

BENEFITS:

Capstone offers eligible full-time team members a comprehensive benefits package, including medical, dental, and vision coverage; a 401(k) retirement savings plan with an employer match; paid time off; and paid holidays. Eligibility, coverage, and participation are subject to applicable plan terms and company policies.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work takes place in community offices, apartment buildings, outdoor areas, and amenity spaces. The position involves regular movement throughout the community and exposure to varying temperatures, weather conditions, noise, odors, and other conditions associated with an operating residential community.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position regularly requires using a computer and other office equipment, exchanging information with others, standing, walking, reaching, bending, stooping, and navigating stairs and varied surfaces throughout the community.

The team member must be able to access interior and exterior community areas, including apartments and amenities, and perform duties indoors and outdoors in varying weather conditions.

The position may require pushing, pulling, lifting, carrying, or moving office products and supplies weighing up to twenty (20) pounds. Duties also require reviewing documents and electronic information and observing community conditions.

Routine local travel may be required to support other communities, attend training or business meetings, and fulfill other responsibilities of the position.

GENERAL STATEMENT

This job description outlines the general nature and scope of the position and is not an exhaustive list of responsibilities, duties, or expectations. Team members may be assigned other related duties by their supervisor.

Pay: $54,900.00 - $66,200.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance

Work Location: In person