Community Manager Jobs in Massachusetts

Description

• Lead and maintain accountability for the day-to-day operations of the community, ensuring operational excellence across resident experience, leasing, facilities, financial performance, and administrative functions.
• Provide direct leadership, coaching, and performance management to the team while promoting collaboration between office and facilities teams.
• Ensure alignment between resident experience and facilities operations by establishing shared priorities, facilitating communication, and promoting accountability across the on-site leadership team
• Execute community operating plans and performance initiatives established in partnership with the Managing Director.
• Monitor operational performance against occupancy, resident satisfaction, expense management, and service delivery goals, recommending corrective action plans as needed.
• Support execution of leasing and marketing initiatives through the Resident Experience Manager to achieve occupancy and renewal goals.
• Ensure consistent delivery of an exceptional resident experience through effective customer service, resident communication, and timely resolution of escalated resident concerns.
• Oversee facilities operations through the Service Manager to ensure:
  Timely completion of work orders.
  Execution of preventative maintenance programs.
  Effective planning and execution of Turn.
  Community cleanliness, safety, and curb appeal standards.
• Monitor controllable operating expenses and purchasing activity to support budget adherence and operational efficiency.
• Coordinate operational execution of approved capital improvement projects while minimizing disruption to residents and community operations
• Review operational performance metrics and identify opportunities to improve efficiency, productivity, and service delivery.
• Partner with internal support teams to resolve operational challenges and ensure compliance with company standards.
• Provide operational support for lease execution, collections, and delinquency processes while ensuring compliance with company policies and established procedures.
• Ensure compliance with company policies, Fair Housing requirements, safety standards, and applicable federal, state, and local regulations.

• Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion.

American Campus Communities Culture Commitments

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash in the office and around our communities. No matter their position or duration at the organization, everyone picks up trash.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Skills, Knowledge and Expertise

• 2 years’ of progressive leadership experience in student or multi-family housing, or similar industry.
• Bachelor’s degree in business or relevant field preferred.
• Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills.
• Strong communication and collaboration skills.

Benefits & Perks

• Benefits:
  • Dental
  • Vision
  • 401(k) with Employer Matching
  • Medical & Dependent Care Flexible Spending Accounts (FSA)
  • Life Insurance
  • Sick Leave
  • Paid Time Off
  • Paid Pregnancy & Childbirth Leave
  • Paid Paternity Leave
  • Health Insurance
  • Health Savings Account (HSA) with Employer Matching
  • Short-Term & Long-Term Disability
• Perks:
  • Preferred Membership Pricing at Local & National Companies
  • CoreGiving Volunteer Days
  • Referral Program
  • Charity Matching Program
  
  

About American Campus Communities