Support Analyst Jobs in Massachusetts

Job Description:

NOTE: Fidelity will not provide sponsorship for this position.

The Role

The Senior Analyst, Equity Production Support is a key member of the Fidelity Capital Markets (FCM) Order Room Production Support team. In this role, you will help ensure the reliability and effectiveness of Fidelity's electronic trading platforms while supporting institutional, retail, and internal clients.

You will partner with business and technology teams, external market participants, and fellow associates to solve complex problems, improve client experiences, and contribute to the evolution of Fidelity's trading capabilities. This role offers a unique opportunity to develop expertise in equity market structure, electronic trading, operational risk management, and client engagement within a collaborative and supportive team environment.

What You'll Do:

• Support electronic trading products that facilitate retail, institutional, and Fidelity Investments order flow.
• Partner with clients, technology teams, and business stakeholders to troubleshoot issues and deliver effective solutions.
• Help manage order routing and recovery processes during trading or system events.
• Build relationships with external execution venues and internal business partners.
• Analyze operational and trading-related issues to identify root causes and recommend improvements.
• Contribute to product enhancements and process improvement initiatives that strengthen platform performance and client experience.
• Support a strong risk and control environment while maintaining compliance with applicable regulations and procedures.
• Share knowledge and collaborate across teams to continuously improve how we work and serve our clients.

The Expertise and Skills You Bring

We're interested in candidates who bring a combination of operational expertise, curiosity, analytical thinking, and a commitment to delivering excellent client experiences.

You may be a great fit if you have:

• Experience in Capital Markets, Brokerage Operations, Trading Operations, Production Support, or a related financial services environment.
• A client-focused mindset and the ability to build strong relationships with stakeholders at all levels.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• The ability to manage multiple priorities in a dynamic environment.
• An interest in financial markets, electronic trading, and trading technologies.
• Experience working independently while contributing to a collaborative team culture.
• Knowledge of equity market structure and electronic trading workflows.
• Familiarity with FIX Protocol or electronic order routing.
• Understanding of institutional or retail trading operations.
• Series 7 and Series 63 licenses, or willingness to obtain them with company support after joining.

The Team

You'll join a team that sits at the intersection of technology, trading, operations, and client service. The work is highly visible and provides exposure to a broad range of Fidelity businesses, trading products, and industry participants.

The team values:

• Collaboration and mutual support
• Continuous learning and professional growth
• Diverse perspectives and innovative thinking
• Open communication and knowledge sharing
• Delivering exceptional outcomes for our clients

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

The base salary range for this position is $60,000-115,000 USD per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Certifications:

Series 07 - FINRA, Series 63 - FINRA

Category:

Brokerage Operations