Support Analyst Jobs in Massachusetts

Support Analyst jobs in Massachusetts are concentrated in Boston, Cambridge, and Worcester, where the state's dense mix of financial services firms, healthcare systems, and technology companies drives consistent demand at every level from entry-level help desk to senior IT support roles. Employers like Fidelity Investments, Mass General Brigham, and Raytheon Technologies have long maintained large support analyst teams in the state, with the heaviest hiring in IT service desk, enterprise application support, and clinical systems support. Massachusetts ranks among the most active markets in the Northeast for this role. See the openings below and apply to the ones that match your experience.

Find Support Analyst Jobs

Overview

Open roles26
Top employerWestinghouse Electric Company
Top cityBoston, MA
Cities hiring14
Work type45% Hybrid
Top industryTechnology

Showing 5 of 26+ Support Analyst jobs

Supply Chain Finance - Procurement Support Analyst
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Added 1d ago
Supply Chain Finance - Procurement Support Analyst
Raytheon
Tewksbury, Massachusetts
Logistics & Inventory
Procurement & Purchasing
Supply Chain
$108k - $205k/yr
On-Site
Experience equivalent to degree accepted
10,000+

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Technical Systems Support Analyst 3
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Added 3d ago
Technical Systems Support Analyst 3
The International Fund For Animal Welfare
Yarmouth, Massachusetts
Customer Service
IT Support
$65k - $77k/yr
Hybrid
201-500

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IT Service Support Senior Analyst
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Added 4d ago
IT Service Support Senior Analyst
AstraZeneca
Cambridge, Massachusetts
Consulting & Professional Services
Project & Program Management
Project Management
$64k.8 - $96k.2/yr
Bachelor's degree in information technology
10,000+

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Client Operations Support Analyst
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Added 4d ago
Client Operations Support Analyst
FundGuard
Boston, Massachusetts
Business Analysis
Business Operations
Finance
Bachelor's degree in finance
51-200

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Desktop Support Analyst
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Added 1w ago
Desktop Support Analyst
Capgemini
Lynn, Massachusetts
Business Analysis
Data Analytics
Project Management
$19.42 - $30.34/hr
10,000+

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See All 26 Support Analyst Jobs in Massachusetts

Find roles in Massachusetts that match your experience and apply in just a few clicks.

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Support Analyst Jobs by City in Massachusetts

Where Massachusetts roles are concentrated, by current openings.

Boston
7 jobs
Lynn
2 jobs
Waltham
2 jobs
Milton
1 job
Newton
1 job
Woburn
1 job
Gardner
1 job
Weymouth
1 job
Yarmouth
1 job

Support Analyst Job Market in Massachusetts

A snapshot from current Massachusetts openings, updated as new roles post.

Who's Hiring

Westinghouse Electric Company2 open roles
BNY1 open role
RxSense1 open role

Top Industries Hiring

  • Technology & Software

What Massachusetts Employers Look For

The qualifications that appear most often in support analyst jobs across Massachusetts.

  • Bachelor's degree in information technology, computer science, or a related field
  • Experience with IT service management platforms such as ServiceNow or Jira
  • Strong troubleshooting skills for hardware, software, and network issues
  • Familiarity with enterprise operating systems including Windows and macOS environments
  • CompTIA A+ or ITIL Foundation certification preferred by many Massachusetts employers
  • Clear written and verbal communication skills for end-user and stakeholder interactions

Support Analyst Jobs in Massachusetts: Frequently Asked Questions

How do you become a support analyst in Massachusetts?

Most support analyst positions in Massachusetts require at minimum an associate or bachelor's degree in information technology, computer science, or a related field, though some employers accept equivalent hands-on experience. There is no state-issued license required to work as a support analyst in Massachusetts. Employers across Boston's financial district and the Route 128 technology corridor typically look for candidates with foundational certifications such as CompTIA A+ or ITIL Foundation alongside demonstrated technical troubleshooting ability.

Which companies hire support analysts in Massachusetts?

Companies currently hiring support analysts in Massachusetts include Westinghouse Electric Company, BNY, and RxSense, per current listings on Migrate Mate as of November 2026. Massachusetts's concentration of major financial institutions, academic medical centers, and defense technology contractors means demand for support analysts is distributed across multiple large, stable employer types throughout the state.

Which Massachusetts cities have the most support analyst jobs?

Boston, Massachusetts, and Lynn account for the largest share of support analyst openings in Massachusetts. Boston's financial services and healthcare anchor employers drive the bulk of demand, while Cambridge benefits from its research institution and biotechnology cluster, and Worcester's growing healthcare and insurance sector has steadily expanded its technology support footprint in recent years.

Are there remote support analyst jobs in Massachusetts?

Yes, and more than many technical roles, because much of the work involves software, ticketing systems, and remote diagnostics that do not require physical presence. About 73% of support analyst openings tied to Massachusetts are remote or hybrid as of November 2026, reflecting employer flexibility across the state's technology and financial services sectors. Application support, software troubleshooting, and systems administration tasks are the functions most commonly offered on a fully remote basis.

How can I get hired as a support analyst in Massachusetts with little or no experience?

The most realistic entry path is a help desk or IT technician role, which many large Massachusetts employers use as a pipeline into support analyst positions. Academic medical centers such as Mass General Brigham and Boston Children's Hospital, along with large insurers like Blue Cross Blue Shield of Massachusetts, run new-graduate and rotational IT programs that welcome candidates without prior corporate experience. Earning a CompTIA A+ certification before applying gives candidates a concrete credential that hiring managers at Massachusetts employers recognize as proof of baseline technical competency.

Where can I find and apply to support analyst jobs in Massachusetts?

You can find and apply to support analyst jobs in Massachusetts on Migrate Mate, which lists current openings tied to the state. Search the roles that fit your background and experience level, then apply directly to the ones that match. No signup is required to see the listings.

See All 26 Support Analyst Jobs in Massachusetts

Find roles in Massachusetts that match your experience and apply in just a few clicks.

Find Support Analyst Jobs