Support Analyst Jobs in Texas
Support Analyst jobs in Texas are in strong demand, with openings concentrated in IT services, healthcare systems, financial services, and energy, and roles available at every level from entry-level help desk to senior support analyst. Houston, Dallas, and Austin anchor most of the hiring, where established employers like Dell Technologies, AT&T, and USAA maintain large support operations. The most consistently sought specialties in Texas are IT help desk support, application support analysis, and enterprise systems troubleshooting. Find a role that fits below and apply directly.
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Showing 5 of 333+ Support Analyst jobs
Role: Desktop Support Analyst
Location: Plano, TX (Onsite)
Duration: 12+ months
Years of Experience: 3-7 Years
Job Description
Single point of contact for end user to receive support and maintenance for computers and network systems. Ensure that Incidents and Service Requests have been dealt with to the Business user’s satisfaction. Ensure that response time and resolution time objectives are met as defined in the SLA. Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Implement and manage security measures to protect the infrastructure from vulnerabilities. Collaborate with cross functional teams to support infrastructure related projects and initiatives. Collaborate with business and global IT teams to identify infrastructure requirements, analyze needs, and propose solutions aligned with enterprise IT standards and policies. Ensure adherence to security, compliance, and corporate IT governance policies. Customize desktop hardware to meet user specifications and site standards. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime. Working knowledge of Intune, SCCM, AD, DHCP, DNS and remote control tools. Troubleshooting network connectivity in a LAN/WAN environment. Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment. Work with WDS Management team to test and deploy desktop images. Provide and support Data Centre Activities. Support all Microsoft, third party and internally designed applications. Provide detailed documentation and communicate precisely with other IT teams as required. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible. Ensure that there is sufficient support to clients and provide friendly customer service. Works with vendor support contacts to resolve technical problems. Knowledge of all software applications used within the organization. Responsible for tracking hardware and software inventory.
Skills:
- In depth knowledge of Windows desktop technologies
- In depth knowledge of Desktop and laptop hardware
- Intermediate knowledge of TCP/IP, DNS and Internetworking Technology
- Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Knowledge of ITIL
- Knowledge of Server, Voice & Communications Infrastructure
Role: Desktop Support Analyst
Location: Plano, TX (Onsite)
Duration: 12+ months
Years of Experience: 3-7 Years
Job Description
Single point of contact for end user to receive support and maintenance for computers and network systems. Ensure that Incidents and Service Requests have been dealt with to the Business user’s satisfaction. Ensure that response time and resolution time objectives are met as defined in the SLA. Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Implement and manage security measures to protect the infrastructure from vulnerabilities. Collaborate with cross functional teams to support infrastructure related projects and initiatives. Collaborate with business and global IT teams to identify infrastructure requirements, analyze needs, and propose solutions aligned with enterprise IT standards and policies. Ensure adherence to security, compliance, and corporate IT governance policies. Customize desktop hardware to meet user specifications and site standards. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime. Working knowledge of Intune, SCCM, AD, DHCP, DNS and remote control tools. Troubleshooting network connectivity in a LAN/WAN environment. Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment. Work with WDS Management team to test and deploy desktop images. Provide and support Data Centre Activities. Support all Microsoft, third party and internally designed applications. Provide detailed documentation and communicate precisely with other IT teams as required. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible. Ensure that there is sufficient support to clients and provide friendly customer service. Works with vendor support contacts to resolve technical problems. Knowledge of all software applications used within the organization. Responsible for tracking hardware and software inventory.
Skills:
- In depth knowledge of Windows desktop technologies
- In depth knowledge of Desktop and laptop hardware
- Intermediate knowledge of TCP/IP, DNS and Internetworking Technology
- Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Knowledge of ITIL
- Knowledge of Server, Voice & Communications Infrastructure
See All 333+ Support Analyst Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find Support Analyst JobsSupport Analyst Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Support Analyst Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- Houston Methodist15
- Citi8
- Memorial Hermann Health System7
- Standard Motor Products6
- CHRISTUS Health5
Top Industries Hiring
- Technology & Software67
- Healthcare & Medical Services54
- Consulting & Professional Services28
- Education26
- Banking & Financial Services22
What Texas Employers Look For
The qualifications that appear most often in support analyst jobs across Texas.
- Associate or bachelor's degree in information technology, computer science, or a related field
- Hands-on experience with ticketing systems such as ServiceNow, Jira, or Remedy
- Strong troubleshooting skills across hardware, software, and network connectivity issues
- CompTIA A+ or ITIL Foundation certification preferred by most Texas employers
- Ability to communicate technical solutions clearly to non-technical end users
- Familiarity with Active Directory, Microsoft 365, and enterprise desktop environments
Support Analyst Jobs in Texas: Frequently Asked Questions
How do you become a support analyst in Texas?
Most Texas employers require at least an associate degree in information technology or a related field, though a bachelor's degree is increasingly preferred for application and systems support roles. Texas does not require a state-issued license for support analysts, so candidates typically strengthen their candidacy through vendor-neutral certifications like CompTIA A+ or ITIL Foundation. Building hands-on experience through internships, help desk roles, or lab work is the most direct path into the field.
Which companies hire support analysts in Texas?
Employers hiring support analysts in Texas right now include Houston Methodist, Citi, and Memorial Hermann Health System, based on current listings on Migrate Mate as of June 2026. Texas's concentration of technology firms, large healthcare networks, and financial services companies means consistent demand for support analysts with both generalist and specialized skills.
Which Texas cities have the most support analyst jobs?
Houston, Dallas, and Austin have the most support analyst openings in Texas. Houston's energy and healthcare sectors and Dallas's dense concentration of corporate headquarters and managed service providers drive the largest share of postings, while Austin's tech industry growth has steadily increased demand there as well.
Are there remote support analyst jobs in Texas?
Yes, and more than many technical roles. About 19% of support analyst openings tied to Texas are remote or hybrid as of June 2026, reflecting how much of the work involves software, ticketing systems, and remote user support rather than on-site hardware. Application support and enterprise systems roles tend to offer the most remote flexibility.
How can I get hired as a support analyst in Texas with little or no experience?
The most realistic entry path is starting in a help desk or IT technician role, which large Texas employers like Dell Technologies, HCA Houston Healthcare, and major managed service providers hire for on a rolling basis. Many of these organizations run associate or new-grad programs that transition candidates into support analyst positions after six to twelve months. Earning a CompTIA A+ certification before applying gives candidates a clear, employer-recognized credential and a concrete edge over competition with no prior work history.
Where can I find and apply to support analyst jobs in Texas?
You can find and apply to support analyst jobs in Texas on Migrate Mate, which lists current openings from employers hiring across the state. Find roles that fit your experience and specialization and apply directly to the ones that match.
See All 333+ Support Analyst Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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