Customer Success Representative Jobs in Texas
Customer Success Representative jobs in Texas are concentrated in Austin, Dallas, and Houston, where technology companies, SaaS platforms, and enterprise software firms drive consistent demand for the role at every level from associate to senior. Oracle, Salesforce, and Dell Technologies all maintain major Texas operations and regularly hire customer success representatives across account management, onboarding, and retention specialties. Texas is among the most active markets in the country for this role, with openings across both headquartered firms and regional offices. Scan the live roles below and apply to whichever ones fit.
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Showing 4 of 189+ Customer Success Representative jobs
About Signpost AI
Signpost AI helps home services businesses grow. For HVAC, plumbing, electrical, roofing, pest control, and restoration companies, every missed call is lost revenue. We give them the tools to capture more leads, book more jobs, and get paid, including AI answering and live receptionist services, AI SMS, websites, social media, and Google Local Services Ads management.
We're a growing company, and we're building as we fly. Our customer base has grown quickly, and our teams, tools, and processes are growing right along with it.
If you like change, adapt quickly, and care about serving small and medium-sized business owners, you'll thrive here.
About the Role
Signpost AI is seeking a personable, organized, and driven Customer Success Manager to help our customers get the most out of our AI answering, receptionist, and digital marketing services.
As a CSM, you'll own a book of customer accounts after onboarding. Your job is to keep those customers, show them the results they're getting, and help them grow with services that fit their business.
If you enjoy building relationships, can turn around an unhappy customer, and like being rewarded for results, this role is a strong fit.
What You'll Do
- Serve as the main point of contact for a book of about 150 customer accounts.
- Run regular check-ins that show customers what they're getting: calls answered, leads captured, and jobs booked.
- Spot customers at risk of canceling and step in early.
- Lead cancellation save conversations, with support from our Retention team on tough cases.
- Introduce services that fit each customer's business, such as AI SMS, Local Services Ads, and websites.
- Work with Onboarding, Support, Billing, and Fulfillment to solve customer issues and follow up until they're done.
- Keep account notes, tickets, and tasks current in HubSpot.
- Earn commission on customer saves and upgrades within your book.
What We're Looking For
- 2+ years in customer success, account management, or another customer-facing role with a book of accounts.
- A track record of keeping customers who wanted to leave.
- Strong communication skills and a confident, personable phone presence.
- The ability to build trust quickly with busy small business owners.
- Strong organization and follow-through across many open items at once.
- Experience working in a CRM.
- The ability to think critically, solve problems, and work independently.
- Professional fluency in English.
You do not need a college degree to be successful in this position. We value communication skills, ownership, and results.
Nice to Have
- Experience with HubSpot.
- Experience working on commission or toward save and upsell targets.
- Familiarity with SaaS, digital marketing, or home services businesses.
- Experience with websites or digital marketing.
- Comfort using AI tools in your daily work.
- Spanish-speaking or bilingual proficiency.
What Success Looks Like
You'll thrive in this role if you take ownership of your accounts, reach out before customers have to call you, and enjoy turning a frustrated customer into a loyal one.
We value CSMs who keep their book healthy, follow through on every open item, and make customers feel that someone knowledgeable is looking out for their business.
Position Details
- Job Title: Customer Success Manager
- Employment Type: Full-Time
- Location: Austin, TX area (required). Hybrid: in office Tuesday and Thursday
- Schedule: Monday–Friday, 8:00 AM–5:00 PM, with a one-hour lunch break
- Compensation: $50,000 - $60,000 base salary plus commission
Our Approach to Customer Success
At Signpost AI, customer success means more than answering tickets. Our CSMs know their customers' businesses, keep an eye on how their accounts are performing, and step in before small problems turn into cancellations.
We value people who take ownership, communicate with empathy and confidence, and measure their work by whether customers stay and grow.
Join Signpost AI
If you're a strong communicator who likes building relationships, solving problems, and being rewarded for results, we'd love to hear from you.
About Signpost AI
Signpost AI helps home services businesses grow. For HVAC, plumbing, electrical, roofing, pest control, and restoration companies, every missed call is lost revenue. We give them the tools to capture more leads, book more jobs, and get paid, including AI answering and live receptionist services, AI SMS, websites, social media, and Google Local Services Ads management.
We're a growing company, and we're building as we fly. Our customer base has grown quickly, and our teams, tools, and processes are growing right along with it.
If you like change, adapt quickly, and care about serving small and medium-sized business owners, you'll thrive here.
About the Role
Signpost AI is seeking a personable, organized, and driven Customer Success Manager to help our customers get the most out of our AI answering, receptionist, and digital marketing services.
As a CSM, you'll own a book of customer accounts after onboarding. Your job is to keep those customers, show them the results they're getting, and help them grow with services that fit their business.
If you enjoy building relationships, can turn around an unhappy customer, and like being rewarded for results, this role is a strong fit.
What You'll Do
- Serve as the main point of contact for a book of about 150 customer accounts.
- Run regular check-ins that show customers what they're getting: calls answered, leads captured, and jobs booked.
- Spot customers at risk of canceling and step in early.
- Lead cancellation save conversations, with support from our Retention team on tough cases.
- Introduce services that fit each customer's business, such as AI SMS, Local Services Ads, and websites.
- Work with Onboarding, Support, Billing, and Fulfillment to solve customer issues and follow up until they're done.
- Keep account notes, tickets, and tasks current in HubSpot.
- Earn commission on customer saves and upgrades within your book.
What We're Looking For
- 2+ years in customer success, account management, or another customer-facing role with a book of accounts.
- A track record of keeping customers who wanted to leave.
- Strong communication skills and a confident, personable phone presence.
- The ability to build trust quickly with busy small business owners.
- Strong organization and follow-through across many open items at once.
- Experience working in a CRM.
- The ability to think critically, solve problems, and work independently.
- Professional fluency in English.
You do not need a college degree to be successful in this position. We value communication skills, ownership, and results.
Nice to Have
- Experience with HubSpot.
- Experience working on commission or toward save and upsell targets.
- Familiarity with SaaS, digital marketing, or home services businesses.
- Experience with websites or digital marketing.
- Comfort using AI tools in your daily work.
- Spanish-speaking or bilingual proficiency.
What Success Looks Like
You'll thrive in this role if you take ownership of your accounts, reach out before customers have to call you, and enjoy turning a frustrated customer into a loyal one.
We value CSMs who keep their book healthy, follow through on every open item, and make customers feel that someone knowledgeable is looking out for their business.
Position Details
- Job Title: Customer Success Manager
- Employment Type: Full-Time
- Location: Austin, TX area (required). Hybrid: in office Tuesday and Thursday
- Schedule: Monday–Friday, 8:00 AM–5:00 PM, with a one-hour lunch break
- Compensation: $50,000 - $60,000 base salary plus commission
Our Approach to Customer Success
At Signpost AI, customer success means more than answering tickets. Our CSMs know their customers' businesses, keep an eye on how their accounts are performing, and step in before small problems turn into cancellations.
We value people who take ownership, communicate with empathy and confidence, and measure their work by whether customers stay and grow.
Join Signpost AI
If you're a strong communicator who likes building relationships, solving problems, and being rewarded for results, we'd love to hear from you.
See All 189+ Customer Success Representative Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find JobsCustomer Success Representative Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Success Representative Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
- Retail
- Cybersecurity
- Marketing & Advertising
What Texas Employers Look For
The qualifications that appear most often in customer success representative jobs across Texas.
- Bachelor's degree in business, communications, or a related field preferred
- One to three years of customer-facing experience in a SaaS or technology environment
- Demonstrated ability to manage a portfolio of accounts and drive product adoption
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for client-facing interaction
- Ability to analyze usage data and translate findings into actionable client recommendations
Customer Success Representative Jobs in Texas: Frequently Asked Questions
How do you become a customer success representative in Texas?
Most customer success representative roles in Texas require a bachelor's degree in business, communications, or a related field, though some employers accept equivalent experience in lieu of a degree. There is no state-issued license or registration required for this role in Texas. Candidates typically build their path through account management, support, or inside sales roles, then move into customer success. Familiarity with CRM tools and a history of measurable client outcomes strengthens applications at Texas technology and SaaS companies.
Which companies hire customer success representatives in Texas?
Companies currently hiring customer success representatives in Texas include SpaceX, Braze, and HP, per current listings on Migrate Mate as of November 2026. Texas's concentration of enterprise software headquarters and regional offices in Austin, Dallas, and Houston keeps demand for this role consistently high across both large platforms and growth-stage technology firms.
Which Texas cities have the most customer success representative jobs?
Austin, Dallas, and Houston have the most customer success representative openings in Texas. Austin's density of SaaS and technology headquarters drives the highest volume, while Dallas's large enterprise and financial services sector and Houston's energy technology and healthcare IT companies create strong demand in those metros as well.
Are there remote customer success representative jobs in Texas?
Yes, and more than most fields. Customer success work is inherently communication and software-based, making it well suited to remote arrangements. About 73% of customer success representative openings tied to Texas are remote or hybrid as of November 2026, reflecting how broadly Texas employers have adopted flexible work for this role. Onboarding and strategic account management functions tend to have the highest share of fully remote postings.
How can I get hired as a customer success representative in Texas with little or no experience?
The most realistic entry path is through a customer support or inside sales role at a Texas technology company, where you build product knowledge and client communication skills before transitioning into a customer success associate position. Large Austin and Dallas-based SaaS companies often run structured associate programs that hire candidates without direct customer success experience. A working knowledge of Salesforce or HubSpot, combined with a Gainsight or customer success certification, gives candidates a clear edge when competing for these entry roles.
Where can I find and apply to customer success representative jobs in Texas?
You can find and apply to customer success representative jobs in Texas on Migrate Mate, which lists current Texas openings. Search the available roles, find the ones that fit your experience and location, and apply directly to the employers posting them.
See All 189+ Customer Success Representative Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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