Customer Success Representative Jobs in Texas
Customer Success Representative jobs in Texas are concentrated in Austin, Dallas, and Houston, where technology companies, SaaS platforms, and enterprise software firms drive consistent demand for the role at every level from associate to senior. Oracle, Salesforce, and Dell Technologies all maintain major Texas operations and regularly hire customer success representatives across account management, onboarding, and retention specialties. Texas is among the most active markets in the country for this role, with openings across both headquartered firms and regional offices. Scan the live roles below and apply to whichever ones fit.
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Customer Success Representative
Be the Voice That Keeps Our Customers Coming Back
Why This Role Matters
When a new customer signs on with Filtrous, the sale is just the beginning. The real value is built in what happens next: a smooth onboarding, proactive check-ins, and a partner who genuinely understands their lab's needs. As our Customer Success Representative, you'll own the post-sale relationship from onboarding through renewal and expansion. You'll be the reason customers stay, grow, and tell their colleagues about us. In a market where switching suppliers is easy, your work makes Filtrous the partner labs choose to keep.
- Onboard Every New Customer for Success: Guide new accounts through a structured onboarding process within 30–45 days, setting clear goals and ensuring they reach value fast. You'll facilitate seamless handoffs from Sales so momentum is never lost.
- Own Retention and Drive Growth: Maintain a 90%+ retention rate across your portfolio. Lead renewal conversations, identify expansion opportunities, and proactively engage at-risk accounts before problems become cancellations.
- Monitor Customer Health: Track satisfaction scores and customer health metrics weekly using CRM and CSM tools. Spot risks early, escalate when needed, and ensure every account gets the attention it deserves.
- Turn Happy Customers into Advocates: Generate case studies, testimonials, and referrals from satisfied customers each quarter. Collect and relay product feedback to Sales, Marketing, and Product teams to close the loop.
- Manage Accounts Receivable: Track past due customer accounts and follow up to maintain healthy cash flow. Coordinate with internal teams to resolve outstanding balances and keep customers in good standing.
- Place Orders for Customers: Process orders directly when customers request assistance with their purchases. Ensure accurate order entry, confirm product details, and coordinate timing with the operations team.
- Make Service Calls: Conduct proactive outbound calls to check in with customers, surface needs, resolve issues before they escalate, and uncover opportunities to deepen the relationship.
- New customers stall after the sale: With no one owning the handoff from Sales, freshly signed labs can lose momentum during onboarding and never reach the point where the product proves its worth.
- Accounts drift to easy alternatives: Because switching suppliers takes little effort and no one is steering renewals or expansion, customers can quietly lapse or move to a competitor when their contract comes up.
- At-risk accounts spotted too late: Without anyone watching satisfaction and account health week to week, troubled accounts surface only after they have already decided to leave, when it is too late to save them.
- Happy customers go untapped: Satisfied labs are not being turned into case studies, testimonials, or referrals, so the company loses easy proof and word-of-mouth that would win new business.
- Overdue balances tie up cash: Past-due customer accounts are not being chased consistently, which locks up money the business needs and lets otherwise good customers slip out of good standing.
- Achieve 90%+ satisfaction rating on new customer onboarding within 30–45 days
- Maintain 90%+ retention rate across assigned accounts
- Reduce churn in at-risk accounts by 90% through proactive engagement and issue resolution
- Generate case studies, testimonials, or referrals from happy customers each quarter
Why You'll Love It Here
At Filtrous, you won't be a faceless support rep reading from a script. You'll be a trusted advisor to real scientists and lab managers who rely on your guidance. You'll work in a fast-paced, high-growth environment where your ideas for improving the customer experience actually get implemented. You'll collaborate closely with Sales, Marketing, and Product teams, and your impact on retention and revenue will be visible and celebrated. As we grow, so will your career—with opportunities to shape the Customer Success function from the ground up.
- 1+ years of experience in Customer Success, Account Management, or client-facing B2B roles, preferably in high-growth or startup companies
- Proven track record of driving high customer retention, satisfaction, and account growth
- Experience managing renewals, expansions, and reducing churn across a book of business
- Proficient with CRM and CSM platforms (e.g., HubSpot, Salesforce, Gainsight, ChurnZero)
- Comfortable analyzing dashboards and customer data to inform strategy and engagement
- Strong relationship-building, communication, and interpersonal skills
- Highly organized with a process-driven mindset and commitment to follow-through
- Bachelor's degree in Business, Communications, Life Sciences, or a related field
- Background in the life sciences, biotechnology, or laboratory supplies industry
- Familiarity with customer health scoring models, CSAT/NPS tracking, and success metrics
About Filtrous
Founded in 2017, Filtrous delivers speed, quality, and value to agile labs. We're a lab supplies distributor serving laboratories across a wide range of scientific and industrial sectors. Our secret? We combine uncompromising product quality with customer service that actually picks up the phone.
Position Details
Compensation $20 – $24 per hour
Job Type Full-time
Benefits Medical, Dental, Vision, 401k, PTO
Location Austin, TX (in-person)
Schedule Monday to Friday, weekends as needed
Travel Some travel may be required
Ready to Join Us?
If you're passionate about building lasting customer relationships, thrive in a fast-moving environment, and want to help shape the customer experience at a growing company, we'd love to hear from you.
Filtrous is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
See All 177+ Customer Success Representative Jobs in Texas
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Find JobsCustomer Success Representative Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Success Representative Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software14
- Consulting & Professional Services2
- Energy1
- Retail1
- Fintech1
What Texas Employers Look For
The qualifications that appear most often in customer success representative jobs across Texas.
- Bachelor's degree in business, communications, or a related field preferred
- One to three years of customer-facing experience in a SaaS or technology environment
- Demonstrated ability to manage a portfolio of accounts and drive product adoption
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for client-facing interaction
- Ability to analyze usage data and translate findings into actionable client recommendations
Customer Success Representative Jobs in Texas: Frequently Asked Questions
How do you become a customer success representative in Texas?
Most customer success representative roles in Texas require a bachelor's degree in business, communications, or a related field, though some employers accept equivalent experience in lieu of a degree. There is no state-issued license or registration required for this role in Texas. Candidates typically build their path through account management, support, or inside sales roles, then move into customer success. Familiarity with CRM tools and a history of measurable client outcomes strengthens applications at Texas technology and SaaS companies.
Which companies hire customer success representatives in Texas?
Companies currently hiring customer success representatives in Texas include Cox Communications, Amazon, and Quest Software, per current listings on Migrate Mate as of August 2026. Texas's concentration of enterprise software headquarters and regional offices in Austin, Dallas, and Houston keeps demand for this role consistently high across both large platforms and growth-stage technology firms.
Which Texas cities have the most customer success representative jobs?
Austin, Dallas, and Houston have the most customer success representative openings in Texas. Austin's density of SaaS and technology headquarters drives the highest volume, while Dallas's large enterprise and financial services sector and Houston's energy technology and healthcare IT companies create strong demand in those metros as well.
Are there remote customer success representative jobs in Texas?
Yes, and more than most fields. Customer success work is inherently communication and software-based, making it well suited to remote arrangements. About 69% of customer success representative openings tied to Texas are remote or hybrid as of August 2026, reflecting how broadly Texas employers have adopted flexible work for this role. Onboarding and strategic account management functions tend to have the highest share of fully remote postings.
How can I get hired as a customer success representative in Texas with little or no experience?
The most realistic entry path is through a customer support or inside sales role at a Texas technology company, where you build product knowledge and client communication skills before transitioning into a customer success associate position. Large Austin and Dallas-based SaaS companies often run structured associate programs that hire candidates without direct customer success experience. A working knowledge of Salesforce or HubSpot, combined with a Gainsight or customer success certification, gives candidates a clear edge when competing for these entry roles.
Where can I find and apply to customer success representative jobs in Texas?
You can find and apply to customer success representative jobs in Texas on Migrate Mate, which lists current Texas openings. Search the available roles, find the ones that fit your experience and location, and apply directly to the employers posting them.
See All 177+ Customer Success Representative Jobs in Texas
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