Customer Success Representative Jobs in California
Customer Success Representative jobs in California rank among the most active markets in the country, concentrated in SaaS, fintech, healthcare technology, and enterprise software across the San Francisco Bay Area, Los Angeles, and San Diego. Companies like Salesforce, Zendesk, and ServiceNow maintain large California footprints and hire customer success representatives at every level from associate through senior and team lead. The most in-demand specialties are enterprise account management, onboarding specialist roles, and technical customer success for B2B platforms. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 257+ Customer Success Representative jobs
Overview
Join Intuit as a Staff Program Manager on the Customer Success team. This is a high-impact role for a builder and craftsperson: someone who can take a vision, design the blueprint, assemble the right team, and lead them from zero to fully functioning, high-performing execution.
You will be responsible for shaping strategy, architecting programs from the ground up, and organizing teams around the work so they can deliver with precision and speed. You will bring structure where there is ambiguity, create alignment across functions, and operationalize our most strategic and transformational programs that serve our global customer base.
This role requires not just strategic thinking, but a deep commitment to craft: ensuring that every process, meeting cadence, and deliverable is designed for maximum clarity, momentum, and results. You will work directly with senior leadership and executives on a regular basis, managing up and down effectively, presenting program updates and recommendations that inspire confidence, and securing buy-in and trust quickly across all levels of the organization.
Responsibilities
- Architect from the Ground Up: Design, structure, and launch multi-org programs from inception to execution, ensuring every piece of the work is owned, sequenced, and connected to our GBSG strategic objectives.
- Organize and Mobilize: Build the right team for the work, instill operational discipline, and establish clear roles, accountability, and workflows that keep everyone aligned and moving fast.
- Execute Flawlessly: Drive execution with precision, using metrics, principles, and risk mitigation strategies to ensure the work stays on track and delivers measurable business outcomes for our global customers.
- Strategic Storytelling and Influence: Tie GBSG business unit, portfolio, and program strategies together into a cohesive narrative. Use influence and data to drive alignment and buy-in at all levels.
- Partner with Senior Leadership: Engage regularly with executives to align on priorities, present progress and recommendations, and gain their trust and sponsorship quickly.
- Prioritize with Rigor: Identify the highest-impact initiatives, manage trade-offs, and escalate key decisions with clear recommendations and rationale.
- Communicate for Impact: Deliver crisp, relevant updates to diverse audiences: from front-line managers to senior executives, ensuring clarity on strategy, execution status, and next steps.
- Resolve and Adapt: Anticipate challenges, navigate competing interests, and adjust course quickly while keeping teams motivated and focused.
Qualifications
- 7+ years of experience leading complex, cross-functional SaaS programs with a proven ability to build and scale new initiatives from scratch.
- Track record of starting in ambiguity and creating clarity: designing programs, teams, and processes that deliver high-quality outcomes fast.
- Strong operational craft: expertise in program design, governance models, decision frameworks, and execution tracking.
- Skilled at using data to facilitate tough conversations, align leaders, and communicate risks, outcomes, and recommendations with confidence.
- Demonstrated ability to manage up and down effectively: build trust, secure buy-in, and present regularly to senior leadership with impact.
- Demonstrated ability to operate at both the strategic level: long-term goals and portfolio shaping, and the tactical level: quarterly performance and operational improvement.
- Highly effective communicator across multiple formats and audiences, capable of driving alignment and action through compelling narratives.
- Strong relationship-builder who can influence without authority, manage conflict gracefully, and keep momentum in complex environments.
- Passion for customer success and delivering measurable impact for global businesses and experts.
- Prior consulting experience is a bonus (especially in top tier management consulting firms)
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Mountain View $158,000 - $214,000
Overview
Join Intuit as a Staff Program Manager on the Customer Success team. This is a high-impact role for a builder and craftsperson: someone who can take a vision, design the blueprint, assemble the right team, and lead them from zero to fully functioning, high-performing execution.
You will be responsible for shaping strategy, architecting programs from the ground up, and organizing teams around the work so they can deliver with precision and speed. You will bring structure where there is ambiguity, create alignment across functions, and operationalize our most strategic and transformational programs that serve our global customer base.
This role requires not just strategic thinking, but a deep commitment to craft: ensuring that every process, meeting cadence, and deliverable is designed for maximum clarity, momentum, and results. You will work directly with senior leadership and executives on a regular basis, managing up and down effectively, presenting program updates and recommendations that inspire confidence, and securing buy-in and trust quickly across all levels of the organization.
Responsibilities
- Architect from the Ground Up: Design, structure, and launch multi-org programs from inception to execution, ensuring every piece of the work is owned, sequenced, and connected to our GBSG strategic objectives.
- Organize and Mobilize: Build the right team for the work, instill operational discipline, and establish clear roles, accountability, and workflows that keep everyone aligned and moving fast.
- Execute Flawlessly: Drive execution with precision, using metrics, principles, and risk mitigation strategies to ensure the work stays on track and delivers measurable business outcomes for our global customers.
- Strategic Storytelling and Influence: Tie GBSG business unit, portfolio, and program strategies together into a cohesive narrative. Use influence and data to drive alignment and buy-in at all levels.
- Partner with Senior Leadership: Engage regularly with executives to align on priorities, present progress and recommendations, and gain their trust and sponsorship quickly.
- Prioritize with Rigor: Identify the highest-impact initiatives, manage trade-offs, and escalate key decisions with clear recommendations and rationale.
- Communicate for Impact: Deliver crisp, relevant updates to diverse audiences: from front-line managers to senior executives, ensuring clarity on strategy, execution status, and next steps.
- Resolve and Adapt: Anticipate challenges, navigate competing interests, and adjust course quickly while keeping teams motivated and focused.
Qualifications
- 7+ years of experience leading complex, cross-functional SaaS programs with a proven ability to build and scale new initiatives from scratch.
- Track record of starting in ambiguity and creating clarity: designing programs, teams, and processes that deliver high-quality outcomes fast.
- Strong operational craft: expertise in program design, governance models, decision frameworks, and execution tracking.
- Skilled at using data to facilitate tough conversations, align leaders, and communicate risks, outcomes, and recommendations with confidence.
- Demonstrated ability to manage up and down effectively: build trust, secure buy-in, and present regularly to senior leadership with impact.
- Demonstrated ability to operate at both the strategic level: long-term goals and portfolio shaping, and the tactical level: quarterly performance and operational improvement.
- Highly effective communicator across multiple formats and audiences, capable of driving alignment and action through compelling narratives.
- Strong relationship-builder who can influence without authority, manage conflict gracefully, and keep momentum in complex environments.
- Passion for customer success and delivering measurable impact for global businesses and experts.
- Prior consulting experience is a bonus (especially in top tier management consulting firms)
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Mountain View $158,000 - $214,000
See All 257+ Customer Success Representative Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find JobsCustomer Success Representative Jobs by City in California
Where California roles are concentrated, by current openings.
Customer Success Representative Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- Intuit24
- SpaceX7
- Odoo4
- Braze4
- HARVEY3
Top Industries Hiring
- Technology & Software20
- Telecommunications3
- Staffing & Recruiting2
- Electronics & Hardware2
- Construction & Real Estate2
What California Employers Look For
The qualifications that appear most often in customer success representative jobs across California.
- Bachelor's degree in business, communications, or a related field preferred by most California employers
- One or more years of customer-facing experience in SaaS, technology, or enterprise software
- Demonstrated ability to manage a book of accounts and drive product adoption metrics
- Proficiency with CRM platforms such as Salesforce, Gainsight, or HubSpot
- Strong written and verbal communication skills for both technical and non-technical audiences
- Experience collaborating cross-functionally with sales, product, and support teams
Customer Success Representative Jobs in California: Frequently Asked Questions
How do you become a customer success representative in California?
Customer success representative roles in California require no state-issued license or certification. Most employers expect a bachelor's degree in business, communications, or a related field, though some hire candidates with equivalent experience. The practical path is to build experience in account management, technical support, or inside sales, then pursue certifications such as the SuccessHACKER Customer Success certification to strengthen your candidacy with California's large SaaS and enterprise tech employers.
Which companies hire customer success representatives in California?
Companies currently hiring customer success representatives in California include Intuit, SpaceX, and Odoo, per current listings on Migrate Mate as of November 2026. California's concentration of enterprise SaaS headquarters and cloud software companies means customer success hiring stays consistent year-round, particularly in the Bay Area and Los Angeles.
Which California cities have the most customer success representative jobs?
San Francisco, San Diego, and Los Angeles account for the largest share of customer success representative openings in California. The Bay Area leads because it hosts the North American headquarters of Salesforce, Zendesk, and a dense cluster of B2B SaaS companies, while Los Angeles and San Diego draw hiring from media technology, healthtech, and fintech firms anchored in those metros.
Are there remote customer success representative jobs in California?
Yes, and more than most fields. Customer success is a desk-based, communication-driven role that translates naturally to remote and hybrid arrangements. About 80% of customer success representative openings tied to California are remote or hybrid as of November 2026, reflecting how broadly California tech employers have adopted flexible work policies. Fully remote roles are most common in mid-market and enterprise SaaS, where account management happens over video and digital platforms.
How can I get hired as a customer success representative in California with little or no experience?
The most realistic entry path is through a customer support or technical support associate role at a Bay Area or Los Angeles SaaS company, then moving internally into customer success once you have product knowledge and account exposure. Companies like Salesforce and Zendesk run structured associate customer success programs for early-career candidates. A SuccessHACKER or Gainsight certification, combined with demonstrated CRM experience from a support or operations role, gives candidates without direct CS titles a concrete edge in California applications.
Where can I find and apply to customer success representative jobs in California?
You can find and apply to customer success representative jobs in California on Migrate Mate, which lists current California openings. Search the roles available, find the ones that match your experience and location, and apply directly through each listing.
See All 257+ Customer Success Representative Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
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