Customer Success Representative Jobs in California
Customer Success Representative jobs in California rank among the most active markets in the country, concentrated in SaaS, fintech, healthcare technology, and enterprise software across the San Francisco Bay Area, Los Angeles, and San Diego. Companies like Salesforce, Zendesk, and ServiceNow maintain large California footprints and hire customer success representatives at every level from associate through senior and team lead. The most in-demand specialties are enterprise account management, onboarding specialist roles, and technical customer success for B2B platforms. Scan the live roles below and apply to whichever ones fit.
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Showing 4 of 264+ Customer Success Representative jobs
About Bland AI
At Bland, we’re building the most human AI phone agents in the world.
We’re a Series C startup backed by Emergence Capital, Y Combinator, and the founders of PayPal and Twilio, and we’ve raised $100M to reimagine the future of customer communication. Today, we’re a 60 person team powering voice automation for companies like Better.com, helping them deliver friendly, helpful, and human-like conversations at massive scale.
And now we’re hiring our next game-changing teammate: a Customer Success Manager (CSM) who lives at the intersection of customer success, and solutions.
Why this role exists
We need someone who will take control of post-sales, enforce clarity, and drive customers to value fast. Someone who doesn’t wait for direction, they build the plan, run the room, unblock deployments, collapse timelines, and turn customer confusion into clean, repeatable execution. Someone who can stabilize accounts, surface real risks, tighten the feedback loop, and aggressively identify expansion opportunities.
That’s the founding Customer Success Manager: the person who owns outcomes, commands the customer relationship, and turns our product into an undeniable business impact at speed.
What you'll do
Drive Customer Outcomes - You’ll own the post-sales journey end-to-end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents. That means diagnosing blockers before they become problems, pushing customers toward high-value use cases, and turning every deployment into a measurable win for both their business and ours.
Cross-Functional Problem Solving - Partner with forward deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production.
Proactive Technical Guidance - Educate customers on best practices, new features, and optimization strategies, helping them get more value from Bland with every interaction.
Customer Growth & Expansion - Work closely with customers to uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans.
Executive & Technical Communication - Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes.
High-Ownership, High-Velocity Mindset - Operate with positivity, pace, and accountability in a fast-moving startup environment where speed, precision, and customer obsession matter.
Driver of Customer Outcomes - Help customers achieve measurable business results with the most friendly, helpful, and human-like AI phone agents in the world.
Qualifications
5+ Years in Technical Customer-Facing Roles - Experience as a TAM, CSM, Deployment Strategist or similar role owning post-sales success and enterprise customer outcomes.
API & Integration Exposure - Interpreting logs, querying data with SQL and understanding how systems integrate in production.
Escalation & Incident Management - Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high-pressure situations.
Strong Communication Skills - Able to simplify technical concepts for executives and dive deep with practitioners.
High EQ & Customer Advocacy - Builds trust quickly, navigates competing priorities, and proactively guides customers towards best practices through structured touchpoints such as MBR/QBRs.
Cross-Functional Collaboration - Proven success partnering with Sales, and Engineering, to drive adoption and growth.
Thrives in Fast-Paced Environments - High-ownership operator who excels in rapid, high-impact cultures.
Nice to haves
Startup experience or early-stage CSM experience
Experience with AI/ML, conversational AI, or telephony systems
Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON
Background working with voice workflows, call flows, or contact center tech
Experience building CSM playbooks or customer onboarding frameworks
Why You’ll Love This Role
You get to build real AI systems that talk, reason, and help humans at scale and you’re the one bringing that magic into production for customers across entire industries.
You’ll be part of a small, elite team at the frontier of voice AI, with massive ownership and the chance to define what “best-in-class technical account management” means in the age of LLMs.
And if we do this right? You will have a measurable, outsized impact on Bland’s growth curve.
Compensation & Perks
Salary: $180k – $230k OTE + meaningful equity + benefits.
Gorgeous office in Levi's Plaza, San Francisco
We are open to remote for this position
Additional Information
Bland is an equal opportunity employer. We are committed to proving equal employment opportunities to all qualified applicants and employees and do not discriminate based on any legally protected characteristic.
Bland participates in the E-Verify employment verification program. All new hires are required to complete the Form I-9, and employment will be verified though E-Verify as part of the onboarding process.
Compensation Range: $180K - $230K
About Bland AI
At Bland, we’re building the most human AI phone agents in the world.
We’re a Series C startup backed by Emergence Capital, Y Combinator, and the founders of PayPal and Twilio, and we’ve raised $100M to reimagine the future of customer communication. Today, we’re a 60 person team powering voice automation for companies like Better.com, helping them deliver friendly, helpful, and human-like conversations at massive scale.
And now we’re hiring our next game-changing teammate: a Customer Success Manager (CSM) who lives at the intersection of customer success, and solutions.
Why this role exists
We need someone who will take control of post-sales, enforce clarity, and drive customers to value fast. Someone who doesn’t wait for direction, they build the plan, run the room, unblock deployments, collapse timelines, and turn customer confusion into clean, repeatable execution. Someone who can stabilize accounts, surface real risks, tighten the feedback loop, and aggressively identify expansion opportunities.
That’s the founding Customer Success Manager: the person who owns outcomes, commands the customer relationship, and turns our product into an undeniable business impact at speed.
What you'll do
Drive Customer Outcomes - You’ll own the post-sales journey end-to-end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents. That means diagnosing blockers before they become problems, pushing customers toward high-value use cases, and turning every deployment into a measurable win for both their business and ours.
Cross-Functional Problem Solving - Partner with forward deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production.
Proactive Technical Guidance - Educate customers on best practices, new features, and optimization strategies, helping them get more value from Bland with every interaction.
Customer Growth & Expansion - Work closely with customers to uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans.
Executive & Technical Communication - Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes.
High-Ownership, High-Velocity Mindset - Operate with positivity, pace, and accountability in a fast-moving startup environment where speed, precision, and customer obsession matter.
Driver of Customer Outcomes - Help customers achieve measurable business results with the most friendly, helpful, and human-like AI phone agents in the world.
Qualifications
5+ Years in Technical Customer-Facing Roles - Experience as a TAM, CSM, Deployment Strategist or similar role owning post-sales success and enterprise customer outcomes.
API & Integration Exposure - Interpreting logs, querying data with SQL and understanding how systems integrate in production.
Escalation & Incident Management - Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high-pressure situations.
Strong Communication Skills - Able to simplify technical concepts for executives and dive deep with practitioners.
High EQ & Customer Advocacy - Builds trust quickly, navigates competing priorities, and proactively guides customers towards best practices through structured touchpoints such as MBR/QBRs.
Cross-Functional Collaboration - Proven success partnering with Sales, and Engineering, to drive adoption and growth.
Thrives in Fast-Paced Environments - High-ownership operator who excels in rapid, high-impact cultures.
Nice to haves
Startup experience or early-stage CSM experience
Experience with AI/ML, conversational AI, or telephony systems
Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON
Background working with voice workflows, call flows, or contact center tech
Experience building CSM playbooks or customer onboarding frameworks
Why You’ll Love This Role
You get to build real AI systems that talk, reason, and help humans at scale and you’re the one bringing that magic into production for customers across entire industries.
You’ll be part of a small, elite team at the frontier of voice AI, with massive ownership and the chance to define what “best-in-class technical account management” means in the age of LLMs.
And if we do this right? You will have a measurable, outsized impact on Bland’s growth curve.
Compensation & Perks
Salary: $180k – $230k OTE + meaningful equity + benefits.
Gorgeous office in Levi's Plaza, San Francisco
We are open to remote for this position
Additional Information
Bland is an equal opportunity employer. We are committed to proving equal employment opportunities to all qualified applicants and employees and do not discriminate based on any legally protected characteristic.
Bland participates in the E-Verify employment verification program. All new hires are required to complete the Form I-9, and employment will be verified though E-Verify as part of the onboarding process.
Compensation Range: $180K - $230K
See All 264+ Customer Success Representative Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find JobsCustomer Success Representative Jobs by City in California
Where California roles are concentrated, by current openings.
Customer Success Representative Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- Intuit16
- Samsara4
- ivo3
- Braze3
- Sprig3
Top Industries Hiring
- Technology & Software43
- Telecommunications3
- Education2
- Science & Research2
- Staffing & Recruiting2
What California Employers Look For
The qualifications that appear most often in customer success representative jobs across California.
- Bachelor's degree in business, communications, or a related field preferred by most California employers
- One or more years of customer-facing experience in SaaS, technology, or enterprise software
- Demonstrated ability to manage a book of accounts and drive product adoption metrics
- Proficiency with CRM platforms such as Salesforce, Gainsight, or HubSpot
- Strong written and verbal communication skills for both technical and non-technical audiences
- Experience collaborating cross-functionally with sales, product, and support teams
Customer Success Representative Jobs in California: Frequently Asked Questions
How do you become a customer success representative in California?
Customer success representative roles in California require no state-issued license or certification. Most employers expect a bachelor's degree in business, communications, or a related field, though some hire candidates with equivalent experience. The practical path is to build experience in account management, technical support, or inside sales, then pursue certifications such as the SuccessHACKER Customer Success certification to strengthen your candidacy with California's large SaaS and enterprise tech employers.
Which companies hire customer success representatives in California?
Companies currently hiring customer success representatives in California include Intuit, Samsara, and ivo, per current listings on Migrate Mate as of September 2026. California's concentration of enterprise SaaS headquarters and cloud software companies means customer success hiring stays consistent year-round, particularly in the Bay Area and Los Angeles.
Which California cities have the most customer success representative jobs?
San Francisco, Los Angeles, and San Diego account for the largest share of customer success representative openings in California. The Bay Area leads because it hosts the North American headquarters of Salesforce, Zendesk, and a dense cluster of B2B SaaS companies, while Los Angeles and San Diego draw hiring from media technology, healthtech, and fintech firms anchored in those metros.
Are there remote customer success representative jobs in California?
Yes, and more than most fields. Customer success is a desk-based, communication-driven role that translates naturally to remote and hybrid arrangements. About 72% of customer success representative openings tied to California are remote or hybrid as of September 2026, reflecting how broadly California tech employers have adopted flexible work policies. Fully remote roles are most common in mid-market and enterprise SaaS, where account management happens over video and digital platforms.
How can I get hired as a customer success representative in California with little or no experience?
The most realistic entry path is through a customer support or technical support associate role at a Bay Area or Los Angeles SaaS company, then moving internally into customer success once you have product knowledge and account exposure. Companies like Salesforce and Zendesk run structured associate customer success programs for early-career candidates. A SuccessHACKER or Gainsight certification, combined with demonstrated CRM experience from a support or operations role, gives candidates without direct CS titles a concrete edge in California applications.
Where can I find and apply to customer success representative jobs in California?
You can find and apply to customer success representative jobs in California on Migrate Mate, which lists current California openings. Search the roles available, find the ones that match your experience and location, and apply directly through each listing.
See All 264+ Customer Success Representative Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
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