Customer Service Management Jobs in California
Customer Service Management jobs in California concentrate heavily in technology, retail, financial services, and healthcare, with demand running from front-line team leads to senior directors of customer experience. Los Angeles, San Francisco, and San Diego are the largest hiring metros, home to major employers like Apple, Wells Fargo, and Kaiser Permanente that maintain substantial customer operations throughout the state. The most sought-after specializations include omnichannel support strategy, workforce management, and customer experience transformation. Find a role that fits below and apply directly.
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Midway's growth is exciting and we are seeking a highly motivated, enthusiastic, and detail-oriented employee to join our Management Assistant program. We are in search of an energetic personality to mirror our Exotic, Luxury and Standard vehicle fleet and Customer Service. With Midway Car Rental's continued growth, the individual must be zealous in personal growth within the company and be a valuable asset to the company's growth.
RESPONSIBILITIES:
- Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.
- Understand the Ins and Outs of the business with an ownership attitude.
- Prepare rental and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.
- Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
- Assist customers by effectively responding to or resolving customer service issues.
- Maintain a professional appearance in both personal dress and office cleanliness.
- Perform other customer-related duties to ensure our service exceeds customer expectations.
- Process the Daily Business Report and other revenue reporting functions in an efficient and timely manner.
- Perform other duties as assigned by management. (*May include office/lot cleaning as well as car washing/vacuuming responsibilities)
REQUIREMENTS:
- 1-2 years of customer service experience
- 6+ months of sales experience
- Require strong English communication skills, both verbal and written
- Extremely high energy level
- Available to work nights, weekends, and holidays
- Passion for automobiles and working with the public
- Great at multi-tasking
- Attention to detail and organized
- Pass background, inclusive of Pre-Employment Drug Test
- Clean driving record (no more than one violation, DUI, reckless driving, or any other serious driving offenses in the last 3 years)
- Minimum 3 years of licensed driving history
- COVID Vaccination preferred
Compensation:
- $19.50-$21.50 plus Bonus
- The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, and education when applicable.
Company Benefits:
- Paid Holidays, Vacations and Sick Days Off
- Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment
- 401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
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Find JobsCustomer Service Management Jobs by City in California
Where California roles are concentrated, by current openings.
Customer Service Management Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
What California Employers Look For
The qualifications that appear most often in customer service management jobs across California.
- Three or more years of supervisory experience in a customer service environment
- Demonstrated ability to manage and develop teams of ten or more agents
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Bachelor's degree in business administration, communications, or a related field
- Experience developing KPIs and reporting on customer satisfaction metrics
- Strong background in workforce scheduling, coaching, and performance management
Customer Service Management Jobs in California: Frequently Asked Questions
How do you become a customer service management in California?
California does not require a state-issued license to work in customer service management, so the path runs through education and demonstrated experience. Most employers expect at least a bachelor's degree in business, communications, or a related field, combined with progressive supervisory experience. Many California companies promote internally from senior specialist or team lead roles, so building measurable results in quality scores and team retention is often the most direct route to a management title.
Which companies hire customer service managements in California?
Employers hiring customer service managements in California right now include Midway Rent A Car, Uline, and AI Fire, based on current listings on Migrate Mate as of August 2026. California's large technology headquarters, major health systems, and national retail and financial services brands consistently maintain some of the highest volumes of customer service management openings in the country.
Which California cities have the most customer service management jobs?
Modesto, Ontario, and Salinas account for the most customer service management openings in California. Los Angeles drives volume through its concentration of entertainment, retail, and financial services firms, San Francisco and San Jose reflect the deep bench of technology companies headquartered in the Bay Area, and San Diego's mix of healthcare systems and defense-adjacent tech keeps demand steady across all three cities.
Are there remote customer service management jobs in California?
Yes, and more than most fields, since customer service management is fundamentally a desk-based and communications-driven role that translates well to distributed teams. About 50% of customer service management openings tied to California are remote or hybrid as of August 2026, reflecting how widely California technology and financial services companies have adopted flexible work policies. The most consistently remote sub-roles are those focused on workforce analytics, quality assurance oversight, and multi-site team management.
How can I get hired as a customer service management in California with little or no experience?
The most realistic entry path is to secure a senior customer service representative or team lead role first, then pursue promotion from within. Large California employers like Bank of America, Kaiser Permanente, and Salesforce run structured associate manager and leadership development programs that are specifically designed for high performers without prior management titles. Earning a recognized credential such as the HDI Support Center Manager certification or completing a business leadership course at a California community college can meaningfully accelerate that timeline.
Where can I find and apply to customer service management jobs in California?
You can find and apply to customer service management jobs in California on Migrate Mate, which lists current California openings updated regularly. Search by city, industry, or seniority level to narrow results to roles that match your background, then apply directly to the ones that fit.
See All 11 Customer Service Management Jobs in California
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