Customer Experience Manager Jobs in California
Customer Experience Manager jobs in California are among the most active in the country, with strong demand from the technology, financial services, retail, and hospitality sectors and openings at every level from associate to senior director. Los Angeles, San Francisco, and San Diego are the largest hiring markets, with companies like Apple, Wells Fargo, and Salesforce maintaining deep customer experience functions in the state. The most sought-after specialties include digital customer journey optimization, voice-of-the-customer programs, and omnichannel service strategy. Find a role that fits below and apply directly.
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Showing 5 of 132+ Customer Experience Manager jobs
Luxury Fashion House | Los Angeles, CA | On-Site
Position: Full-Time | 1099 Independent Contractor
Language Requirement: Bilingual — English & Spanish
Experience: 5+ Years Preferred
WE’RE SEEKING CUSTOMER EXPERIENCE ROCKSTARS!
Are you an exceptional communicator, natural problem-solver, and customer experience professional who knows how to turn challenges into opportunities?
This luxury fashion house is a rapidly growing women’s fashion house seeking a highly motivated, detail-oriented, tech-savvy Customer Experience & Operations Specialist to help elevate our customer experience to the next level.
We’re not looking for someone who simply answers emails or processes returns.
We’re looking for a customer experience champion who takes ownership, thinks strategically, moves with urgency, and genuinely cares about creating exceptional customer experiences.
Our ideal candidate understands that luxury customer service isn’t just about selling beautiful products. It’s about making every customer feel heard, valued, respected, and confident in our brand.
You will play a critical role in strengthening customer loyalty, protecting our reputation, improving internal communication, and helping us build scalable customer service systems.
KEY RESPONSIBILITIES
1. Luxury Customer Experience & Communication
Deliver exceptional, personalized customer service across email, phone, social media, and in-person interactions.
- Manage customer communications through Gorgias, Shopify, Instagram, Facebook, and other platforms.
- Respond to customer inquiries with professionalism, empathy, accuracy, and urgency.
- Assist customers with product information, sizing, order status, shipping, exchanges, and returns.
- Confidently handle difficult conversations and de-escalate frustrated customers.
- Proactively follow up on unresolved concerns until a satisfactory resolution is reached.
- Provide customers with clear, accurate, and timely updates.
- Maintain a polished, welcoming experience for customers visiting our showroom.
- Ensure every interaction reflects the luxury fashion house’s luxury brand standards.
2. Customer Satisfaction & Brand Reputation
- Take ownership of customer complaints and work toward thoughtful, timely resolutions.
- Professionally address negative reviews and customer feedback.
- Proactively identify dissatisfied customers and opportunities for service recovery.
- Help turn challenging experiences into positive outcomes and lasting customer relationships.
- Identify patterns in complaints, product concerns, shipping delays, and service issues.
- Recommend improvements that reduce repeat complaints and strengthen customer trust.
- Encourage authentic customer reviews and collect valuable feedback.
- Support customer retention and repeat-purchase initiatives.
3. E-Commerce, Returns & Shipping Operations
- Manage and monitor customer returns, exchanges, and order-related concerns.
- Investigate missing packages, incorrect shipments, delayed orders, and delivery discrepancies.
- Coordinate with fulfillment and shipping teams to resolve customer issues.
- Create shipping labels
- Verify order details, shipping statuses, and inventory information in Shopify.
- Follow up with carriers and internal departments until shipping issues are resolved.
- Maintain accurate records of customer interactions, refunds, returns, and resolutions.
- Identify and escalate urgent orders or time-sensitive customer concerns.
4. Systems, Technology & AI Optimization
- Utilize Shopify, Gorgias, Airtable, and other customer service platforms efficiently.
- Use AI tools such as Claude to assist with workflow optimization, reporting, SOP development, and process improvements.
- Identify opportunities to automate repetitive customer service tasks while maintaining a personalized experience.
- Develop organized systems for tracking customer complaints, follow-ups, returns, and unresolved cases.
- Create and maintain customer service templates, escalation procedures, and standard operating procedures.
- Recommend technology improvements that increase accuracy, response speed, and team productivity.
- Quickly learn new software and adapt to evolving business systems.
- Handle customer information responsibly and follow company privacy and security procedures.
5. Mistake Tracking & Continuous Improvement
- Maintain an accurate, organized company Mistake Tracker.
- Document customer service, packing, fulfillment, shipping, and production-related errors.
- Identify recurring operational mistakes contributing to customer dissatisfaction.
- Collaborate with warehouse, inventory, and production leadership to address root causes.
- Provide management with actionable insights and recommendations.
- Help develop preventative systems that reduce avoidable mistakes and improve the customer experience.
6. Cross-Department Communication & Operational Support
- Serve as a key connection between customers, fulfillment, inventory, production, and management.
- Communicate urgent customer requests clearly to the appropriate department.
- Verify internal order statuses before providing customer updates.
- Maintain professional and organized customer-facing areas.
- Monitor store and customer service supplies and communicate replenishment needs.
- Assist with operational tasks and shipping-label support when needed.
- Participate in team meetings and provide updates on customer experience trends.
- Proactively identify communication gaps and recommend solutions.
- Search for patterns of discrepancies between customers and reviews
WHAT WE’RE LOOKING FOR
Required Skills & Qualifications
- Bilingual proficiency in English and Spanish, written and spoken.
- Strong customer service experience with excellent communication skills.
- Exceptional written grammar, phone etiquette, and interpersonal skills.
- Ability to manage multiple communication channels and priorities.
- Strong organizational skills and extraordinary attention to detail.
- Proven ability to handle difficult customer situations professionally.
- Comfortable working in a fast-paced, high-volume environment.
- Proficient with computers, digital tools, and modern technology.
- Strong critical thinking, problem-solving, and decision-making abilities.
- Ability to work independently while collaborating effectively with others.
- Reliable, accountable, adaptable, and committed to meeting deadlines.
Highly Preferred Experience
- 3+ years in customer service, customer experience, or e-commerce operations.
- Experience with luxury retail, women’s fashion, beauty, or direct-to-consumer brands.
- Shopify and Gorgias experience.
- Experience with Airtable, customer service dashboards, and reporting systems.
- Experience with Claude AI or similar productivity tools.
- Experience with FedEx shipping systems, returns, and order management.
- Experience improving customer satisfaction scores, response times, or retention.
- Experience developing customer service SOPs or improving operational workflows.
OUR IDEAL CANDIDATE
You are someone who:
⭐ Has exceptional emotional intelligence: You can calm frustrated customers and communicate with warmth and confidence.
⭐ Is extremely detail-oriented: You catch small mistakes before they become major customer issues.
⭐ Moves with urgency: You understand the importance of responding quickly without sacrificing quality.
⭐ Loves systems and organization: You create structure, improve processes, and keep everything documented.
⭐ Embraces technology: You enjoy learning new tools, using AI, and finding smarter ways to work.
⭐ Communicates proactively: You don’t wait for management to ask for updates.
⭐ Is coachable and growth-minded: You welcome feedback and continuously look for ways to improve.
⭐ Takes pride in excellence: You understand that every customer interaction represents our brand.
Success in this role is not measured by how quickly you clear an inbox. It’s measured by how effectively you solve problems, build customer trust, and help our company improve.
Pay $22-26 HR
Pay: $22.00 - $26.00 per hour
Expected hours: 40.0 per week
Work Location: In person
Luxury Fashion House | Los Angeles, CA | On-Site
Position: Full-Time | 1099 Independent Contractor
Language Requirement: Bilingual — English & Spanish
Experience: 5+ Years Preferred
WE’RE SEEKING CUSTOMER EXPERIENCE ROCKSTARS!
Are you an exceptional communicator, natural problem-solver, and customer experience professional who knows how to turn challenges into opportunities?
This luxury fashion house is a rapidly growing women’s fashion house seeking a highly motivated, detail-oriented, tech-savvy Customer Experience & Operations Specialist to help elevate our customer experience to the next level.
We’re not looking for someone who simply answers emails or processes returns.
We’re looking for a customer experience champion who takes ownership, thinks strategically, moves with urgency, and genuinely cares about creating exceptional customer experiences.
Our ideal candidate understands that luxury customer service isn’t just about selling beautiful products. It’s about making every customer feel heard, valued, respected, and confident in our brand.
You will play a critical role in strengthening customer loyalty, protecting our reputation, improving internal communication, and helping us build scalable customer service systems.
KEY RESPONSIBILITIES
1. Luxury Customer Experience & Communication
Deliver exceptional, personalized customer service across email, phone, social media, and in-person interactions.
- Manage customer communications through Gorgias, Shopify, Instagram, Facebook, and other platforms.
- Respond to customer inquiries with professionalism, empathy, accuracy, and urgency.
- Assist customers with product information, sizing, order status, shipping, exchanges, and returns.
- Confidently handle difficult conversations and de-escalate frustrated customers.
- Proactively follow up on unresolved concerns until a satisfactory resolution is reached.
- Provide customers with clear, accurate, and timely updates.
- Maintain a polished, welcoming experience for customers visiting our showroom.
- Ensure every interaction reflects the luxury fashion house’s luxury brand standards.
2. Customer Satisfaction & Brand Reputation
- Take ownership of customer complaints and work toward thoughtful, timely resolutions.
- Professionally address negative reviews and customer feedback.
- Proactively identify dissatisfied customers and opportunities for service recovery.
- Help turn challenging experiences into positive outcomes and lasting customer relationships.
- Identify patterns in complaints, product concerns, shipping delays, and service issues.
- Recommend improvements that reduce repeat complaints and strengthen customer trust.
- Encourage authentic customer reviews and collect valuable feedback.
- Support customer retention and repeat-purchase initiatives.
3. E-Commerce, Returns & Shipping Operations
- Manage and monitor customer returns, exchanges, and order-related concerns.
- Investigate missing packages, incorrect shipments, delayed orders, and delivery discrepancies.
- Coordinate with fulfillment and shipping teams to resolve customer issues.
- Create shipping labels
- Verify order details, shipping statuses, and inventory information in Shopify.
- Follow up with carriers and internal departments until shipping issues are resolved.
- Maintain accurate records of customer interactions, refunds, returns, and resolutions.
- Identify and escalate urgent orders or time-sensitive customer concerns.
4. Systems, Technology & AI Optimization
- Utilize Shopify, Gorgias, Airtable, and other customer service platforms efficiently.
- Use AI tools such as Claude to assist with workflow optimization, reporting, SOP development, and process improvements.
- Identify opportunities to automate repetitive customer service tasks while maintaining a personalized experience.
- Develop organized systems for tracking customer complaints, follow-ups, returns, and unresolved cases.
- Create and maintain customer service templates, escalation procedures, and standard operating procedures.
- Recommend technology improvements that increase accuracy, response speed, and team productivity.
- Quickly learn new software and adapt to evolving business systems.
- Handle customer information responsibly and follow company privacy and security procedures.
5. Mistake Tracking & Continuous Improvement
- Maintain an accurate, organized company Mistake Tracker.
- Document customer service, packing, fulfillment, shipping, and production-related errors.
- Identify recurring operational mistakes contributing to customer dissatisfaction.
- Collaborate with warehouse, inventory, and production leadership to address root causes.
- Provide management with actionable insights and recommendations.
- Help develop preventative systems that reduce avoidable mistakes and improve the customer experience.
6. Cross-Department Communication & Operational Support
- Serve as a key connection between customers, fulfillment, inventory, production, and management.
- Communicate urgent customer requests clearly to the appropriate department.
- Verify internal order statuses before providing customer updates.
- Maintain professional and organized customer-facing areas.
- Monitor store and customer service supplies and communicate replenishment needs.
- Assist with operational tasks and shipping-label support when needed.
- Participate in team meetings and provide updates on customer experience trends.
- Proactively identify communication gaps and recommend solutions.
- Search for patterns of discrepancies between customers and reviews
WHAT WE’RE LOOKING FOR
Required Skills & Qualifications
- Bilingual proficiency in English and Spanish, written and spoken.
- Strong customer service experience with excellent communication skills.
- Exceptional written grammar, phone etiquette, and interpersonal skills.
- Ability to manage multiple communication channels and priorities.
- Strong organizational skills and extraordinary attention to detail.
- Proven ability to handle difficult customer situations professionally.
- Comfortable working in a fast-paced, high-volume environment.
- Proficient with computers, digital tools, and modern technology.
- Strong critical thinking, problem-solving, and decision-making abilities.
- Ability to work independently while collaborating effectively with others.
- Reliable, accountable, adaptable, and committed to meeting deadlines.
Highly Preferred Experience
- 3+ years in customer service, customer experience, or e-commerce operations.
- Experience with luxury retail, women’s fashion, beauty, or direct-to-consumer brands.
- Shopify and Gorgias experience.
- Experience with Airtable, customer service dashboards, and reporting systems.
- Experience with Claude AI or similar productivity tools.
- Experience with FedEx shipping systems, returns, and order management.
- Experience improving customer satisfaction scores, response times, or retention.
- Experience developing customer service SOPs or improving operational workflows.
OUR IDEAL CANDIDATE
You are someone who:
⭐ Has exceptional emotional intelligence: You can calm frustrated customers and communicate with warmth and confidence.
⭐ Is extremely detail-oriented: You catch small mistakes before they become major customer issues.
⭐ Moves with urgency: You understand the importance of responding quickly without sacrificing quality.
⭐ Loves systems and organization: You create structure, improve processes, and keep everything documented.
⭐ Embraces technology: You enjoy learning new tools, using AI, and finding smarter ways to work.
⭐ Communicates proactively: You don’t wait for management to ask for updates.
⭐ Is coachable and growth-minded: You welcome feedback and continuously look for ways to improve.
⭐ Takes pride in excellence: You understand that every customer interaction represents our brand.
Success in this role is not measured by how quickly you clear an inbox. It’s measured by how effectively you solve problems, build customer trust, and help our company improve.
Pay $22-26 HR
Pay: $22.00 - $26.00 per hour
Expected hours: 40.0 per week
Work Location: In person
See All 132+ Customer Experience Manager Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in California
Where California roles are concentrated, by current openings.
Customer Experience Manager Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- Tesla10
- Amazon9
- TikTok8
- Macy's4
- Five Below4
Top Industries Hiring
- Technology & Software
- Manufacturing
What California Employers Look For
The qualifications that appear most often in customer experience manager jobs across California.
- Bachelor's degree in business, communications, marketing, or a related field
- Three or more years of experience in customer experience, service operations, or a related role
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Demonstrated ability to analyze customer feedback data and translate insights into process improvements
- Experience leading cross-functional teams or managing customer-facing staff
- Familiarity with California consumer protection regulations and privacy laws including CCPA
Customer Experience Manager Jobs in California: Frequently Asked Questions
How do you become a customer experience manager in California?
Most customer experience manager roles in California require a bachelor's degree in business, marketing, communications, or a closely related field. California does not require a state-issued license for this role, but employers strongly favor candidates with hands-on experience in customer service operations, journey mapping, or service design. Building proficiency with enterprise CRM tools and earning industry credentials such as the CCXP from the Customer Experience Professionals Association adds measurable credibility in a competitive California market.
Which companies hire customer experience managers in California?
Employers hiring customer experience managers in California right now include Tesla, Amazon, and TikTok, based on current listings on Migrate Mate as of November 2026. California's concentration of technology headquarters, major financial institutions, and large retail and hospitality brands makes it one of the most diverse and active hiring environments for this role in the country.
Which California cities have the most customer experience manager jobs?
San Jose, San Francisco, and Los Angeles account for the most customer experience manager openings in California. Los Angeles draws volume from its entertainment, retail, and financial services industries, San Francisco and the broader Bay Area are anchored by major technology companies with large customer success and experience teams, and San Diego sees consistent demand from its healthcare, biotech, and defense-adjacent service organizations.
Are there remote customer experience manager jobs in California?
Yes, and more than most fields. About 58% of customer experience manager openings tied to California are remote or hybrid as of November 2026, reflecting the desk-based, analytical, and cross-functional nature of the role. Strategy-focused responsibilities such as journey mapping, data analysis, and stakeholder reporting are the most consistently remote, while roles that involve direct staff supervision or in-person customer touchpoints tend to require on-site presence.
How can I get hired as a customer experience manager in California with little or no experience?
The most realistic entry path is moving into the role from a customer service team lead or operations coordinator position at a large California employer, then building toward a manager title. Companies like Apple, Bank of America, and Kaiser Permanente run structured customer service development programs that place high performers on a management track. A CCXP credential or a certification in Lean Six Sigma strengthens a profile considerably, and building a portfolio of documented service improvement projects, even from a non-manager role, signals readiness to California hiring teams.
Where can I find and apply to customer experience manager jobs in California?
You can find and apply to customer experience manager jobs in California on Migrate Mate, which lists current openings across the state. Search the listings to find roles that match your experience level, preferred industry, and location, then apply directly to the ones that fit.
See All 132+ Customer Experience Manager Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
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