Customer Experience Manager Jobs in California
Customer Experience Manager jobs in California are among the most active in the country, with strong demand from the technology, financial services, retail, and hospitality sectors and openings at every level from associate to senior director. Los Angeles, San Francisco, and San Diego are the largest hiring markets, with companies like Apple, Wells Fargo, and Salesforce maintaining deep customer experience functions in the state. The most sought-after specialties include digital customer journey optimization, voice-of-the-customer programs, and omnichannel service strategy. Find a role that fits below and apply directly.
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Showing 5 of 88+ Customer Experience Manager jobs
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
HourlyPosition Starting At:
$19.90BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws
Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type:
HourlyPosition Starting At:
$19.90BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
See All 88 Customer Experience Manager Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in California
Where California roles are concentrated, by current openings.
Customer Experience Manager Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- Amazon12
- Five Below7
- RH3
- DoorDash3
- Twitch2
Top Industries Hiring
- Technology & Software
- Retail
- Consumer Goods
- Manufacturing
- Agriculture & Farming
What California Employers Look For
The qualifications that appear most often in customer experience manager jobs across California.
- Bachelor's degree in business, communications, marketing, or a related field
- Three or more years of experience in customer experience, service operations, or a related role
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Demonstrated ability to analyze customer feedback data and translate insights into process improvements
- Experience leading cross-functional teams or managing customer-facing staff
- Familiarity with California consumer protection regulations and privacy laws including CCPA
Customer Experience Manager Jobs in California: Frequently Asked Questions
How do you become a customer experience manager in California?
Most customer experience manager roles in California require a bachelor's degree in business, marketing, communications, or a closely related field. California does not require a state-issued license for this role, but employers strongly favor candidates with hands-on experience in customer service operations, journey mapping, or service design. Building proficiency with enterprise CRM tools and earning industry credentials such as the CCXP from the Customer Experience Professionals Association adds measurable credibility in a competitive California market.
Which companies hire customer experience managers in California?
Employers hiring customer experience managers in California right now include Amazon, Five Below, and RH, based on current listings on Migrate Mate as of August 2026. California's concentration of technology headquarters, major financial institutions, and large retail and hospitality brands makes it one of the most diverse and active hiring environments for this role in the country.
Which California cities have the most customer experience manager jobs?
San Francisco, Los Angeles, and Hawthorne account for the most customer experience manager openings in California. Los Angeles draws volume from its entertainment, retail, and financial services industries, San Francisco and the broader Bay Area are anchored by major technology companies with large customer success and experience teams, and San Diego sees consistent demand from its healthcare, biotech, and defense-adjacent service organizations.
Are there remote customer experience manager jobs in California?
Yes, and more than most fields. About 36% of customer experience manager openings tied to California are remote or hybrid as of August 2026, reflecting the desk-based, analytical, and cross-functional nature of the role. Strategy-focused responsibilities such as journey mapping, data analysis, and stakeholder reporting are the most consistently remote, while roles that involve direct staff supervision or in-person customer touchpoints tend to require on-site presence.
How can I get hired as a customer experience manager in California with little or no experience?
The most realistic entry path is moving into the role from a customer service team lead or operations coordinator position at a large California employer, then building toward a manager title. Companies like Apple, Bank of America, and Kaiser Permanente run structured customer service development programs that place high performers on a management track. A CCXP credential or a certification in Lean Six Sigma strengthens a profile considerably, and building a portfolio of documented service improvement projects, even from a non-manager role, signals readiness to California hiring teams.
Where can I find and apply to customer experience manager jobs in California?
You can find and apply to customer experience manager jobs in California on Migrate Mate, which lists current openings across the state. Search the listings to find roles that match your experience level, preferred industry, and location, then apply directly to the ones that fit.
See All 88 Customer Experience Manager Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
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