Customer Experience Manager Jobs in California
Customer Experience Manager jobs in California are among the most active in the country, with strong demand from the technology, financial services, retail, and hospitality sectors and openings at every level from associate to senior director. Los Angeles, San Francisco, and San Diego are the largest hiring markets, with companies like Apple, Wells Fargo, and Salesforce maintaining deep customer experience functions in the state. The most sought-after specialties include digital customer journey optimization, voice-of-the-customer programs, and omnichannel service strategy. Find a role that fits below and apply directly.
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Showing 5 of 49+ Customer Experience Manager jobs
About Harbinger
Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.
Job Overview
Harbinger is seeking an experienced Customer Experience (CX) Manager to lead dealer, fleet, and customer satisfaction initiatives throughout the ownership lifecycle. In this pivotal role, you will serve as the primary advocate for our partners and end-users, monitoring the holistic customer journey and driving robust dealer engagement. You will facilitate critical communications across internal departments and spearhead continuous improvement programs designed to optimize customer loyalty, elevate dealer satisfaction, and advance Harbinger’s strategic mission.
- Dealer Relationship Management: Serve as the principal relationship manager for assigned dealers and fleet accounts, facilitating regular engagement meetings and ensuring comprehensive dealer onboarding and support.
- Voice of the Customer (VOC) Leadership: Collect, analyze, and present comprehensive customer feedback regarding sales, delivery, service, parts, and support to executive leadership to identify recurring themes and strategic opportunities.
- Program & Process Optimization: Collaborate in the design and implementation of customer-facing programs, recommend evidence-based process improvements, and monitor the adoption and efficacy of these initiatives.
- Cross-Functional Collaboration: Act as the central liaison bridging Sales, Service, Parts, Engineering, Operations, and the Dealer Network. Track open action items and orchestrate rapid resolutions for escalated customer concerns.
- Performance Monitoring: Track and evaluate key performance indicators (KPIs) including Customer Satisfaction (CSAT), Net Promoter Score (NPS), Dealer Satisfaction, escalation response times, and retention metrics.
- Strategic Insights & Reporting: Support the development of performance dashboards and executive reports to provide actionable insights regarding customer trends, engagement metrics, and emerging risks.
Who You Are
- Experience: 8+ years of proven experience in Customer Experience, Account Management, or a closely related discipline.
- Education: Bachelor's degree in Business Administration, Communications, or a related field.
- Communication: Superior verbal, written, interpersonal, and presentation skills. You possess the ability to address complex inquiries confidently and employ strong negotiation skills to achieve mutually beneficial outcomes.
- Accountability: A high level of integrity and reliability, with a steadfast commitment to follow-through, transparent communication, and operational consistency.
- Adaptability & Stakeholder Management: Adept at interpreting complex customer needs, demonstrating active listening, and adjusting strategies to align with evolving priorities and feedback.
- Analytical & Strategic Thinking: Strong project management, organizational, and critical-thinking capabilities, tailored for success in a dynamic, fast-paced environment.
- Technical Proficiency: Advanced computer literacy with the ability to swiftly adapt to new enterprise software and reporting systems.
- Work Ethic: Self-motivated, versatile, and highly detail-oriented, with a proven capacity to manage shifting priorities and drive projects to completion.
Nice To Have
- Professional background in the commercial vehicle, fleet management, or automotive industries.
- Demonstrated experience managing, onboarding, or supporting a comprehensive Dealer Network.
- Proficiency with CX dashboarding tools, enterprise CRM platforms (e.g., Salesforce), and ticketing workflows.
- A proven track record of designing and scaling Voice of Customer (VOC) programs from inception.
Key Benefits & Perks
- Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
- Early-stage Stock Options
- Robust Retirement Savings (401k, HSA, FSA)
- Generous Paid Time Off (PTO) & Parental Leave
- Annual Vacation Bonus
- Wellness & Fertility Benefits
- Cell Phone Stipend
- Complimentary Meals & Stocked Kitchens
California Pay Range $120,000—$160,000 USD
Equal Opportunity
Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at info@harbingermotors.com.
Candidate Data Privacy
Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services. Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.
About Harbinger
Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.
Job Overview
Harbinger is seeking an experienced Customer Experience (CX) Manager to lead dealer, fleet, and customer satisfaction initiatives throughout the ownership lifecycle. In this pivotal role, you will serve as the primary advocate for our partners and end-users, monitoring the holistic customer journey and driving robust dealer engagement. You will facilitate critical communications across internal departments and spearhead continuous improvement programs designed to optimize customer loyalty, elevate dealer satisfaction, and advance Harbinger’s strategic mission.
- Dealer Relationship Management: Serve as the principal relationship manager for assigned dealers and fleet accounts, facilitating regular engagement meetings and ensuring comprehensive dealer onboarding and support.
- Voice of the Customer (VOC) Leadership: Collect, analyze, and present comprehensive customer feedback regarding sales, delivery, service, parts, and support to executive leadership to identify recurring themes and strategic opportunities.
- Program & Process Optimization: Collaborate in the design and implementation of customer-facing programs, recommend evidence-based process improvements, and monitor the adoption and efficacy of these initiatives.
- Cross-Functional Collaboration: Act as the central liaison bridging Sales, Service, Parts, Engineering, Operations, and the Dealer Network. Track open action items and orchestrate rapid resolutions for escalated customer concerns.
- Performance Monitoring: Track and evaluate key performance indicators (KPIs) including Customer Satisfaction (CSAT), Net Promoter Score (NPS), Dealer Satisfaction, escalation response times, and retention metrics.
- Strategic Insights & Reporting: Support the development of performance dashboards and executive reports to provide actionable insights regarding customer trends, engagement metrics, and emerging risks.
Who You Are
- Experience: 8+ years of proven experience in Customer Experience, Account Management, or a closely related discipline.
- Education: Bachelor's degree in Business Administration, Communications, or a related field.
- Communication: Superior verbal, written, interpersonal, and presentation skills. You possess the ability to address complex inquiries confidently and employ strong negotiation skills to achieve mutually beneficial outcomes.
- Accountability: A high level of integrity and reliability, with a steadfast commitment to follow-through, transparent communication, and operational consistency.
- Adaptability & Stakeholder Management: Adept at interpreting complex customer needs, demonstrating active listening, and adjusting strategies to align with evolving priorities and feedback.
- Analytical & Strategic Thinking: Strong project management, organizational, and critical-thinking capabilities, tailored for success in a dynamic, fast-paced environment.
- Technical Proficiency: Advanced computer literacy with the ability to swiftly adapt to new enterprise software and reporting systems.
- Work Ethic: Self-motivated, versatile, and highly detail-oriented, with a proven capacity to manage shifting priorities and drive projects to completion.
Nice To Have
- Professional background in the commercial vehicle, fleet management, or automotive industries.
- Demonstrated experience managing, onboarding, or supporting a comprehensive Dealer Network.
- Proficiency with CX dashboarding tools, enterprise CRM platforms (e.g., Salesforce), and ticketing workflows.
- A proven track record of designing and scaling Voice of Customer (VOC) programs from inception.
Key Benefits & Perks
- Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
- Early-stage Stock Options
- Robust Retirement Savings (401k, HSA, FSA)
- Generous Paid Time Off (PTO) & Parental Leave
- Annual Vacation Bonus
- Wellness & Fertility Benefits
- Cell Phone Stipend
- Complimentary Meals & Stocked Kitchens
California Pay Range $120,000—$160,000 USD
Equal Opportunity
Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at info@harbingermotors.com.
Candidate Data Privacy
Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services. Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.
See All 49 Customer Experience Manager Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in California
Where California roles are concentrated, by current openings.
Customer Experience Manager Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- Victoria's Secret7
- Michaels Stores5
- Compass3
- Five Below2
- Four Seasons2
Top Industries Hiring
- Retail19
- Technology & Software8
- Consumer Goods6
- Healthcare & Medical Services5
- Construction & Real Estate3
What California Employers Look For
The qualifications that appear most often in customer experience manager jobs across California.
- Bachelor's degree in business, communications, marketing, or a related field
- Three or more years of experience in customer experience, service operations, or a related role
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Demonstrated ability to analyze customer feedback data and translate insights into process improvements
- Experience leading cross-functional teams or managing customer-facing staff
- Familiarity with California consumer protection regulations and privacy laws including CCPA
Customer Experience Manager Jobs in California: Frequently Asked Questions
How do you become a customer experience manager in California?
Most customer experience manager roles in California require a bachelor's degree in business, marketing, communications, or a closely related field. California does not require a state-issued license for this role, but employers strongly favor candidates with hands-on experience in customer service operations, journey mapping, or service design. Building proficiency with enterprise CRM tools and earning industry credentials such as the CCXP from the Customer Experience Professionals Association adds measurable credibility in a competitive California market.
Which companies hire customer experience managers in California?
Employers hiring customer experience managers in California right now include Victoria's Secret, Michaels Stores, and Compass, based on current listings on Migrate Mate as of June 2026. California's concentration of technology headquarters, major financial institutions, and large retail and hospitality brands makes it one of the most diverse and active hiring environments for this role in the country.
Which California cities have the most customer experience manager jobs?
San Francisco, San Diego, and San Jose account for the most customer experience manager openings in California. Los Angeles draws volume from its entertainment, retail, and financial services industries, San Francisco and the broader Bay Area are anchored by major technology companies with large customer success and experience teams, and San Diego sees consistent demand from its healthcare, biotech, and defense-adjacent service organizations.
Are there remote customer experience manager jobs in California?
Yes, and more than most fields. About 12% of customer experience manager openings tied to California are remote or hybrid as of June 2026, reflecting the desk-based, analytical, and cross-functional nature of the role. Strategy-focused responsibilities such as journey mapping, data analysis, and stakeholder reporting are the most consistently remote, while roles that involve direct staff supervision or in-person customer touchpoints tend to require on-site presence.
How can I get hired as a customer experience manager in California with little or no experience?
The most realistic entry path is moving into the role from a customer service team lead or operations coordinator position at a large California employer, then building toward a manager title. Companies like Apple, Bank of America, and Kaiser Permanente run structured customer service development programs that place high performers on a management track. A CCXP credential or a certification in Lean Six Sigma strengthens a profile considerably, and building a portfolio of documented service improvement projects, even from a non-manager role, signals readiness to California hiring teams.
Where can I find and apply to customer experience manager jobs in California?
You can find and apply to customer experience manager jobs in California on Migrate Mate, which lists current openings across the state. Search the listings to find roles that match your experience level, preferred industry, and location, then apply directly to the ones that fit.
See All 49 Customer Experience Manager Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
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