Contact Center Specialist Jobs in California
Contact Center Specialist jobs in California are concentrated in technology, financial services, healthcare, and retail sectors, with openings at every level from entry-level agent to senior specialist and team lead. Los Angeles, San Jose, and San Diego are the largest hiring metros, where companies like Wells Fargo, Kaiser Permanente, and AT&T maintain major contact center operations across the state. The most in-demand specialties are technical support, healthcare member services, and financial customer care. Find a role that fits below and apply directly.
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Showing 5 of 31+ Contact Center Specialist jobs
At TTC, we are enriching lives by connecting people and places.
For over 100 years, we have been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing and change perspectives.
Behind every unforgettable journey is a passionate team making it happen. That is where you come in.
Our Values
- Value Every Voice: We put people first.
- Act with Integrity: We do what is right.
- Explore Beyond Boundaries: We are driven by curiosity.
- Own the Outcome: We take responsibility for our decisions.
- Succeed Together: We have each other's backs.
As a Contact Center Trainer, you will play a key role in developing employees across our brands by creating engaging learning experiences that build capability, confidence and consistency.
You will design and deliver training for new and existing employees, partner with leaders to identify development needs and create digital learning content that supports continuous growth. You will also help create an engaging onboarding experience that connects employees with our brands, products, systems and commitment to exceptional service.
WHAT YOU WILL DO
- Design and deliver engaging instructor-led and virtual training programs for new and existing Contact Center employees.
- Create and update new-hire, product and ongoing development programs that build knowledge, confidence and performance.
- Partner with managers to identify capability gaps and deliver targeted learning solutions that support performance goals.
- Track training effectiveness and provide actionable insights on employee progression and development.
- Develop and maintain interactive digital learning content using platforms such as Litmos and Articulate.
- Maintain a clear training calendar and communicate learning opportunities and resources across internal platforms.
- Create an engaging and supportive onboarding experience that builds employee connection and brand advocacy from day one.
- Occasionally support Contact Center operations to remain connected to customer needs, team workflows and evolving processes.
- 1+ year(s) of experience in training, facilitation, learning and development or coaching.
- Experience delivering instructor-led or virtual training within a fast-paced operational environment.
- Confident facilitator with strong communication, presentation and interpersonal skills.
- Engage diverse audiences with creativity, patience and professionalism.
- Organized and adaptable, with the ability to manage multiple priorities while maintaining strong attention to detail.
- Proficient with Microsoft 365, including Microsoft Teams, and comfortable using webinar and presentation tools.
- Comfortable learning and working with systems such as Litmos, Articulate, Tropics, Genesys and Salesforce.
- You can flex your working hours when needed to collaborate with teams across different time zones.
- Experience working within a reservations, Contact Center, travel or hospitality environment.
- Experience creating digital learning content using Litmos or Articulate.
- Working knowledge of TTC brands, products or Contact Center systems.
- Work Location: Open to hybrid in Toronto, ON or Fully Remote in CAN.
- Occasional support of Contact Center operations to stay current on processes.
- 9:30am-6:00pm EST Mon-Fri
If you are passionate about helping people learn, grow and perform at their best, we would love to hear from you. Join TTC and help create engaging learning experiences that empower our teams to deliver exceptional service and memorable experiences for our guests.
At TTC, we are enriching lives by connecting people and places.
For over 100 years, we have been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing and change perspectives.
Behind every unforgettable journey is a passionate team making it happen. That is where you come in.
Our Values
- Value Every Voice: We put people first.
- Act with Integrity: We do what is right.
- Explore Beyond Boundaries: We are driven by curiosity.
- Own the Outcome: We take responsibility for our decisions.
- Succeed Together: We have each other's backs.
As a Contact Center Trainer, you will play a key role in developing employees across our brands by creating engaging learning experiences that build capability, confidence and consistency.
You will design and deliver training for new and existing employees, partner with leaders to identify development needs and create digital learning content that supports continuous growth. You will also help create an engaging onboarding experience that connects employees with our brands, products, systems and commitment to exceptional service.
WHAT YOU WILL DO
- Design and deliver engaging instructor-led and virtual training programs for new and existing Contact Center employees.
- Create and update new-hire, product and ongoing development programs that build knowledge, confidence and performance.
- Partner with managers to identify capability gaps and deliver targeted learning solutions that support performance goals.
- Track training effectiveness and provide actionable insights on employee progression and development.
- Develop and maintain interactive digital learning content using platforms such as Litmos and Articulate.
- Maintain a clear training calendar and communicate learning opportunities and resources across internal platforms.
- Create an engaging and supportive onboarding experience that builds employee connection and brand advocacy from day one.
- Occasionally support Contact Center operations to remain connected to customer needs, team workflows and evolving processes.
- 1+ year(s) of experience in training, facilitation, learning and development or coaching.
- Experience delivering instructor-led or virtual training within a fast-paced operational environment.
- Confident facilitator with strong communication, presentation and interpersonal skills.
- Engage diverse audiences with creativity, patience and professionalism.
- Organized and adaptable, with the ability to manage multiple priorities while maintaining strong attention to detail.
- Proficient with Microsoft 365, including Microsoft Teams, and comfortable using webinar and presentation tools.
- Comfortable learning and working with systems such as Litmos, Articulate, Tropics, Genesys and Salesforce.
- You can flex your working hours when needed to collaborate with teams across different time zones.
- Experience working within a reservations, Contact Center, travel or hospitality environment.
- Experience creating digital learning content using Litmos or Articulate.
- Working knowledge of TTC brands, products or Contact Center systems.
- Work Location: Open to hybrid in Toronto, ON or Fully Remote in CAN.
- Occasional support of Contact Center operations to stay current on processes.
- 9:30am-6:00pm EST Mon-Fri
If you are passionate about helping people learn, grow and perform at their best, we would love to hear from you. Join TTC and help create engaging learning experiences that empower our teams to deliver exceptional service and memorable experiences for our guests.
See All 31 Contact Center Specialist Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find JobsContact Center Specialist Jobs by City in California
Where California roles are concentrated, by current openings.
Contact Center Specialist Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Fintech
What California Employers Look For
The qualifications that appear most often in contact center specialist jobs across California.
- High school diploma or GED required, associate or bachelor's degree preferred
- One or more years of customer service or contact center experience
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Strong written and verbal communication skills in English, bilingual Spanish a plus
- Ability to meet California consumer privacy standards and handle sensitive customer data
- Reliable internet connection and quiet workspace for remote or hybrid positions
Contact Center Specialist Jobs in California: Frequently Asked Questions
How do you become a contact center specialist in California?
Most California employers require a high school diploma at minimum, though an associate or bachelor's degree strengthens your application for specialist-level roles. No state license is required to work as a contact center specialist in California. Employers typically look for experience with CRM software, demonstrated customer service skills, and in sectors like healthcare or financial services, familiarity with industry-specific compliance requirements such as HIPAA or California consumer protection laws.
Which companies hire contact center specialists in California?
Employers hiring contact center specialists in California right now include UCSF Health, GoodLeap, and PwC, based on current listings on Migrate Mate as of November 2026. California's concentration of technology, healthcare, and financial services firms means demand for specialists with industry-specific knowledge is particularly strong across the state.
Which California cities have the most contact center specialist jobs?
Los Angeles, Roseville, and Brisbane have the most contact center specialist openings in California. Los Angeles anchors demand through its massive retail, entertainment, and financial services industries, San Jose reflects the Bay Area's technology and healthcare sectors, and San Diego's strong military, biotech, and insurance base drives consistent hiring. Suburban corridors around these metros also post a steady share of openings from regional operations centers.
Are there remote contact center specialist jobs in California?
Yes, and more than most fields. About 64% of contact center specialist openings tied to California are remote or hybrid as of November 2026, reflecting the role's strong suitability for phone and digital work environments. Technical support and member services positions are the most likely to be fully remote, while roles requiring in-person coaching, escalation management, or on-site floor supervision tend to remain hybrid or fully on-site.
How can I get hired as a contact center specialist in California with little or no experience?
The most realistic entry path is applying for customer service representative or call center agent roles at large California employers such as Kaiser Permanente, Bank of America, or major California-based utilities, which regularly hire candidates without specialist experience and promote from within. Community college certificate programs in customer relations or business communication available through the California Community Colleges system can strengthen your application. Familiarity with a major CRM platform through free training, along with strong typing speed, gives first-time applicants a competitive edge over other entry-level candidates.
Where can I find and apply to contact center specialist jobs in California?
You can find and apply to contact center specialist jobs in California on Migrate Mate, which lists current California openings across industries and metro areas. Find roles that fit your experience level and location, then apply directly to the employer through the listing.
See All 31 Contact Center Specialist Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
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