Technical Customer Support Jobs in California
Technical Customer Support jobs in California are concentrated in the San Francisco Bay Area, Los Angeles, and San Diego, where technology companies, cloud service providers, and enterprise software firms maintain large support operations. Employers such as Apple, Salesforce, and ServiceNow have established technical support teams throughout the state, hiring for roles across product support, enterprise client assistance, and SaaS troubleshooting. California's density of tech headquarters and startups makes it one of the most active markets for technical customer support talent at every level from associate to senior tier specialist. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 6+ Technical Customer Support jobs
About QT Medical
Creating the most innovative products and saving lives worldwide through innovation are what drive us at QT Medical. We are a venture-funded medtech startup focusing on electrocardiogram (ECG or EKG) technology—the most used heart test and the third most commonly ordered medical test globally.
While conventional 12-lead ECGs must be performed by medical professionals in hospitals, QT Medical’s flagship product, PCA 500, is an FDA-cleared, hospital-grade 12-lead ECG system approved for both professional and patient use. PCA 500 is currently deployed across airlines, clinics, hospitals, CROs, schools, correctional facilities, and by patients at home. Our mission is simple: to make hospital-grade 12-lead ECG technology available and affordable to everyone.
Careers at QT Medical are fast-moving, with the high growth you expect from an emerging world leader in medical technology.
Role Overview
As a Customer and Technical Support Specialist, you will play a crucial role in supporting our pre-sales initiatives and ensuring overall customer success. In this dynamic, customer-facing position, you will demonstrate our revolutionary PCA 500 system to prospective clients, assist the sales team with technical questions, and serve as a technical brand ambassador at trade shows.
You will act as a key contact point between prospective & existing customers, sales peers, product management, and our R&D team to help convert leads, train users, and ensure a seamless customer experience.
Key Responsibilities
- Pre-Sales & Technical Support: Assist the sales team during pre-sales engagements by delivering product demonstrations and providing technical support for inquiries regarding QT Medical’s ECG systems and its related service.
- Trade Show & Event Representation: Attend medical trade shows, conferences, and sales events to demonstrate our products live, engage prospective buyers, and help generate sales leads.
- Customer Onboarding & Training: Help new and prospective clients learn how to use company products, navigate the cloud dashboard and Apps, and resolve initial setup issues.
- Field & On-Site Service: Travel to client and prospect sites for on-site technical service, including demo installations, routine maintenance, and basic troubleshooting.
- Cross-Functional Collaboration: Serve as a team resource, collaborating closely with Sales, R&D, Product Management, Customer/Technical Support, and Finance to share user feedback and resolve issues.
- Operations & Compliance: Follow established communication procedures, company guidelines, and operational policies.
- Order fulfillment: Follow established procedures and standards to process and complete daily order fulfillment accurately and efficiently.
- Other Duties: Perform additional support, service, and administrative tasks as assigned by leadership.
Job QualificationsRequired
- Education: Bachelor’s Degree in any field.
- Experience: Minimum of 1 year of experience in technical support, customer service, field support, or a related customer-facing role.
- Communication & Language:
- Fluent in English (both written and spoken) with clear, professional communication skills.
- Strong interpersonal skills with a friendly, patient, and proactive attitude when interacting with prospective clients and internal teams.
- Technical Proficiency:
- Tech-savvy and comfortable learning new hardware and software tools.
- Familiar with smartphones, tablets, and cloud-based management systems.
- Hands-on familiarity with iOS, Android and Windows operating systems.
- Travel & Events: Willingness and ability to travel across the U.S. for trade shows, product demos, and field visits.
- Mindset: Self-motivated, enthusiastic, results-driven, and excited about starting or building a career in the medtech industry.
Preferred
- Experience working in customer support, technical assistance, or sales support in the medical device / healthcare field.
- Experience presenting, demonstrating products, or interacting with crowds at trade shows, events, or customer workshops.
Benefits & Compensation
- Pay: depending on experience
- Paid Time Off (PTO)
- Paid Sick Leave
- Paid Holidays
- Medical Allowance
- 401(k) Retirement Plan
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Paid time off
- Retirement plan
Work Location: In person
About QT Medical
Creating the most innovative products and saving lives worldwide through innovation are what drive us at QT Medical. We are a venture-funded medtech startup focusing on electrocardiogram (ECG or EKG) technology—the most used heart test and the third most commonly ordered medical test globally.
While conventional 12-lead ECGs must be performed by medical professionals in hospitals, QT Medical’s flagship product, PCA 500, is an FDA-cleared, hospital-grade 12-lead ECG system approved for both professional and patient use. PCA 500 is currently deployed across airlines, clinics, hospitals, CROs, schools, correctional facilities, and by patients at home. Our mission is simple: to make hospital-grade 12-lead ECG technology available and affordable to everyone.
Careers at QT Medical are fast-moving, with the high growth you expect from an emerging world leader in medical technology.
Role Overview
As a Customer and Technical Support Specialist, you will play a crucial role in supporting our pre-sales initiatives and ensuring overall customer success. In this dynamic, customer-facing position, you will demonstrate our revolutionary PCA 500 system to prospective clients, assist the sales team with technical questions, and serve as a technical brand ambassador at trade shows.
You will act as a key contact point between prospective & existing customers, sales peers, product management, and our R&D team to help convert leads, train users, and ensure a seamless customer experience.
Key Responsibilities
- Pre-Sales & Technical Support: Assist the sales team during pre-sales engagements by delivering product demonstrations and providing technical support for inquiries regarding QT Medical’s ECG systems and its related service.
- Trade Show & Event Representation: Attend medical trade shows, conferences, and sales events to demonstrate our products live, engage prospective buyers, and help generate sales leads.
- Customer Onboarding & Training: Help new and prospective clients learn how to use company products, navigate the cloud dashboard and Apps, and resolve initial setup issues.
- Field & On-Site Service: Travel to client and prospect sites for on-site technical service, including demo installations, routine maintenance, and basic troubleshooting.
- Cross-Functional Collaboration: Serve as a team resource, collaborating closely with Sales, R&D, Product Management, Customer/Technical Support, and Finance to share user feedback and resolve issues.
- Operations & Compliance: Follow established communication procedures, company guidelines, and operational policies.
- Order fulfillment: Follow established procedures and standards to process and complete daily order fulfillment accurately and efficiently.
- Other Duties: Perform additional support, service, and administrative tasks as assigned by leadership.
Job QualificationsRequired
- Education: Bachelor’s Degree in any field.
- Experience: Minimum of 1 year of experience in technical support, customer service, field support, or a related customer-facing role.
- Communication & Language:
- Fluent in English (both written and spoken) with clear, professional communication skills.
- Strong interpersonal skills with a friendly, patient, and proactive attitude when interacting with prospective clients and internal teams.
- Technical Proficiency:
- Tech-savvy and comfortable learning new hardware and software tools.
- Familiar with smartphones, tablets, and cloud-based management systems.
- Hands-on familiarity with iOS, Android and Windows operating systems.
- Travel & Events: Willingness and ability to travel across the U.S. for trade shows, product demos, and field visits.
- Mindset: Self-motivated, enthusiastic, results-driven, and excited about starting or building a career in the medtech industry.
Preferred
- Experience working in customer support, technical assistance, or sales support in the medical device / healthcare field.
- Experience presenting, demonstrating products, or interacting with crowds at trade shows, events, or customer workshops.
Benefits & Compensation
- Pay: depending on experience
- Paid Time Off (PTO)
- Paid Sick Leave
- Paid Holidays
- Medical Allowance
- 401(k) Retirement Plan
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Paid time off
- Retirement plan
Work Location: In person
See All 6 Technical Customer Support Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find JobsTechnical Customer Support Jobs by City in California
Where California roles are concentrated, by current openings.
Technical Customer Support Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What California Employers Look For
The qualifications that appear most often in technical customer support jobs across California.
- One to three years of experience in a technical support or helpdesk role
- Proficiency troubleshooting software, hardware, or SaaS products for end users
- Strong written and verbal communication skills for customer-facing interactions
- Experience with ticketing systems such as Zendesk, Jira, or Salesforce Service Cloud
- Ability to document technical issues and resolutions clearly in a knowledge base
- Familiarity with API basics, developer tools, or enterprise software integrations
Technical Customer Support Jobs in California: Frequently Asked Questions
How do you become a technical customer support in California?
Most technical customer support roles in California require a bachelor's degree in information technology, computer science, or a related field, though many employers also accept an associate degree combined with relevant certifications such as CompTIA A+, CompTIA Network+, or a Salesforce Administrator credential. California has no state-issued license for this role. Building hands-on experience through internships, help desk positions, or lab environments at a California community college or university system strengthens a candidate's application significantly.
Which companies hire technical customer supports in California?
Employers hiring technical customer supports in California right now include UVEye, HERCULES, and Wrensilva, based on current listings on Migrate Mate as of August 2026. California's concentration of enterprise software and cloud computing companies means that technical support roles here often focus on complex B2B products and developer-facing platforms.
Which California cities have the most technical customer support jobs?
Fremont, San Diego, and Sunnyvale have the most technical customer support openings in California. The Bay Area leads because of its density of technology headquarters and SaaS companies, while Los Angeles draws volume from entertainment technology, e-commerce, and media platforms, and San Diego benefits from cybersecurity firms, biotech software companies, and defense technology contractors that all maintain dedicated support teams.
Are there remote technical customer support jobs in California?
Yes, and more than most fields, since technical customer support work is largely screen and phone based with no requirement for physical presence. About 33% of technical customer support openings tied to California are remote or hybrid as of August 2026, reflecting the broader technology industry's continued flexibility on location. Roles supporting enterprise SaaS products, cloud platforms, and developer tools are the most likely to be fully remote.
How can I get hired as a technical customer support in California with little or no experience?
The most realistic entry path is a help desk or IT support associate role at a California technology company, university IT department, or managed service provider, where employers routinely hire candidates who hold a CompTIA A+ certification even without prior professional experience. Large California employers including Apple, Oracle, and Cisco run associate-level and rotational support programs designed for recent graduates. Moving laterally from a customer service or quality assurance role in a software company is another common door, especially when paired with a product-specific certification.
Where can I find and apply to technical customer support jobs in California?
You can find and apply to technical customer support jobs in California on Migrate Mate, which lists current California openings across the Bay Area, Los Angeles, San Diego, and other markets. Search the listings, find roles that match your experience and preferred location, and apply directly to the ones that fit.
See All 6 Technical Customer Support Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find Jobs