Customer Success Jobs in California
Customer success jobs in California are among the most active in the country, concentrated in SaaS, enterprise software, and fintech companies that have made the state a center for recurring-revenue businesses. The largest hiring markets are San Francisco, Los Angeles, and San Diego, where companies like Salesforce, ServiceNow, and Zoom maintain major operations and hire customer success professionals at every level from associate to vice president. High-demand specialties include enterprise account management, onboarding, and technical customer success tied to product adoption. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 225+ Customer Success jobs
About Sprig
Sprig is the customer survey platform, rebuilt around AI agents. For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider. We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know. Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love. Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations. The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
About The Role
As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You’ll partner directly with product teams, researchers and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform. This role sits at the intersection of Customer Success, Solutions Engineering, Product, and Engineering. You’ll serve as a trusted technical advisor to customers while also acting as a strong internal advocate for customer needs and product improvements. This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration in a fast-moving environment. This is a hybrid role based in our San Francisco office 4x per week.
Your Impact
- Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
- Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows
- Conduct technical demos and solution consultations aligned to customer business goals and technical requirements
- Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success
- Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success
- Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities
Your Strengths
- 2–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles
- Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how systems work
- Comfortable working with APIs, SDKs, frontend integrations, and technical documentation
- Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)
- Ability to communicate complex technical concepts clearly to both technical and non-technical audiences
- Strong organizational skills and ability to manage multiple customer conversations and priorities simultaneously
- Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams
- Experience supporting SaaS products or enterprise software platforms is preferred
- Familiarity with product development, UX research, analytics, or digital experience tooling is a plus
Benefits & Perks
- Competitive Salary
- Competitive Employee Equity
- 401K Program
- Medical, Dental, and Vision Benefits
- FSA/HSA Benefit
- $175/month Commuter Benefit
- Additional Wellbeing Benefits
- Flexible Paid Time Off
- Paid Parental Leave
- Professional Development Stipend
- Lunch and dinner provided daily
- Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.
Our Commitment to Diversity and Inclusion
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
Employee Pay Disclosure
The base salary range for this full-time position is $130,000 - $150,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.
Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.
About Sprig
Sprig is the customer survey platform, rebuilt around AI agents. For two decades, teams have relied on Qualtrics, Medallia, and SurveyMonkey to understand their customers. These platforms were built for a slower era, with manual setup, fragmented workflows, and insights that arrive too late to shape decisions. The gap between how fast products move and how fast research can keep up has never been wider. We're building something different. With Sprig, AI agents design studies, adapt surveys in real time, and turn responses into clear, actionable insight. Teams move from question to evidence in hours instead of weeks, without sacrificing rigor. Product teams no longer guess. They know. Our mission is to make deep customer understanding effortless and always on, so the best teams in the world can build products their customers love. Companies like Microsoft, DoorDash, Notion, Figma, Coinbase, and TripAdvisor use Sprig to stay close to their users. Backed by $85M from Andreessen Horowitz, Accel, and First Round Capital, we're growing quickly across the world's leading product organizations. The category is being rebuilt, with AI at the core. If you're excited by hard problems and the chance to define how modern teams understand their customers, we'd love to meet you.
About The Role
As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You’ll partner directly with product teams, researchers and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform. This role sits at the intersection of Customer Success, Solutions Engineering, Product, and Engineering. You’ll serve as a trusted technical advisor to customers while also acting as a strong internal advocate for customer needs and product improvements. This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration in a fast-moving environment. This is a hybrid role based in our San Francisco office 4x per week.
Your Impact
- Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
- Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows
- Conduct technical demos and solution consultations aligned to customer business goals and technical requirements
- Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success
- Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success
- Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities
Your Strengths
- 2–5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles
- Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how systems work
- Comfortable working with APIs, SDKs, frontend integrations, and technical documentation
- Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)
- Ability to communicate complex technical concepts clearly to both technical and non-technical audiences
- Strong organizational skills and ability to manage multiple customer conversations and priorities simultaneously
- Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams
- Experience supporting SaaS products or enterprise software platforms is preferred
- Familiarity with product development, UX research, analytics, or digital experience tooling is a plus
Benefits & Perks
- Competitive Salary
- Competitive Employee Equity
- 401K Program
- Medical, Dental, and Vision Benefits
- FSA/HSA Benefit
- $175/month Commuter Benefit
- Additional Wellbeing Benefits
- Flexible Paid Time Off
- Paid Parental Leave
- Professional Development Stipend
- Lunch and dinner provided daily
- Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig’s future.
Our Commitment to Diversity and Inclusion
We prioritize diversity within our team and value different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply.
Employee Pay Disclosure
The base salary range for this full-time position is $130,000 - $150,000 + Equity + Benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations (San Francisco, CA; New York, NY). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in postings reflect the base salary only, and do not include equity or benefits.
Please beware of scammers who are posing as Sprig and Sprig team members. Our recruiters use @sprig.com email addresses exclusively. We do not conduct interviews via text or instant message, and we do not ask candidates to purchase equipment through us or solicit money from you. If you have been contacted by someone claiming to be from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.
See All 225+ Customer Success Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Jobs by City in California
Where California roles are concentrated, by current openings.
Customer Success Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- Intuit12
- ServiceTitan7
- Cox Communications5
- CRUSOE4
- Gorgias4
Top Industries Hiring
- Technology & Software68
- Consulting & Professional Services5
- Electronics & Hardware4
- Telecommunications3
- Banking & Financial Services3
What California Employers Look For
The qualifications that appear most often in customer success jobs across California.
- Proven experience managing B2B software accounts and driving customer retention
- Familiarity with CRM platforms such as Salesforce, Gainsight, or Zendesk
- Strong written and verbal communication skills for executive-level stakeholder engagement
- Ability to analyze usage data and translate insights into customer-facing recommendations
- Experience owning renewal cycles, upsell conversations, or expansion revenue targets
- Bachelor's degree in business, communications, or a related field preferred by most California employers
Customer Success Jobs in California: Frequently Asked Questions
How do you become a customer success in California?
Customer success roles in California require no state-issued license or certification. Most employers look for a bachelor's degree in business, communications, or a technical field, combined with experience in account management, sales, or support. Candidates who add a platform certification such as Gainsight PX or Salesforce Administrator stand out in California's competitive SaaS market. Many professionals transition directly from inside sales, technical support, or implementation roles at California software companies.
Which companies hire customer successs in California?
Companies currently hiring customer successs in California include Intuit, ServiceTitan, and Cox Communications, per current listings on Migrate Mate as of August 2026. California's high concentration of publicly traded SaaS and cloud companies means customer success hiring tends to be consistent year-round, especially in the Bay Area and Los Angeles corridors.
Which California cities have the most customer success jobs?
San Francisco, Los Angeles, and California have the most customer success openings in California. San Francisco leads because the Bay Area houses the global headquarters of many of the world's largest SaaS companies, while Los Angeles reflects a fast-growing enterprise tech and media-tech sector, and San Diego draws from its strong biotech, cybersecurity, and defense software industries.
Are there remote customer success jobs in California?
Yes, and more than most fields. About 61% of customer success openings tied to California are remote or hybrid as of August 2026, reflecting how central digital communication tools are to the role itself. The most remote-friendly positions are in mid-market and enterprise segments, where customer interactions happen over video and email rather than in person.
How can I get hired as a customer success in California with little or no experience?
The most realistic entry path is a customer support or technical support role at a California SaaS company, which many employers treat as a direct pipeline into customer success. Companies like Salesforce, Zendesk, and ServiceNow run structured associate programs and internal mobility tracks designed for support professionals without prior success experience. Building a Gainsight or Salesforce Administrator certification before applying gives a concrete credential that California hiring managers recognize as evidence of readiness.
Where can I find and apply to customer success jobs in California?
You can find and apply to customer success jobs in California on Migrate Mate, which lists current California openings. Search the roles available, find the ones that match your experience and location preferences, and apply directly to the employers posting them.
See All 225+ Customer Success Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find Customer Success Jobs