Customer Success Jobs in Los Angeles, CA
Customer Success jobs in Los Angeles are concentrated in tech, SaaS, entertainment technology, and healthcare IT, with hiring activity centered in Santa Monica, Culver City, and Downtown LA. Employers actively hiring include Gorgias, Whatnot, and Uber. Find a role that fits below and apply directly.
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At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As a Customer Success Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. You are passionate about your customers and delivering a world class experience.
Please note: this role is 100% in-office in our Brentwood, CA office (11601 Wilshire Blvd).
At Compass You Will:
- Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
- Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
- Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
- Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
- Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
- Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
- Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
What We're Looking For:
- 2-3 years of experience in customer service, training, office management, hospitality, or operations
- Previous experience in real estate a plus
- Previous experience with live or virtual training a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
- Passion for supporting and serving agents trying to grow their businesses
- The ability to establish credibility with key agent decision-makers and influencers
- Great listening skills, connects well with others, and is empathetic of the customer’s pain points
- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Skilled communicator with great interpersonal skills, ability to build and manage relationships
- Meticulous attention to detail, highly organized
- Strong creative writing skills and eye for design
- Ability to work in the office during standard operating hours
- Ability to lift up to 25 lbs
Compensation: The expected base pay for this position is $28.00 - $31.00 per per hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements.
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As a Customer Success Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. You are passionate about your customers and delivering a world class experience.
Please note: this role is 100% in-office in our Brentwood, CA office (11601 Wilshire Blvd).
At Compass You Will:
- Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
- Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
- Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
- Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
- Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
- Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
- Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
What We're Looking For:
- 2-3 years of experience in customer service, training, office management, hospitality, or operations
- Previous experience in real estate a plus
- Previous experience with live or virtual training a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
- Passion for supporting and serving agents trying to grow their businesses
- The ability to establish credibility with key agent decision-makers and influencers
- Great listening skills, connects well with others, and is empathetic of the customer’s pain points
- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Skilled communicator with great interpersonal skills, ability to build and manage relationships
- Meticulous attention to detail, highly organized
- Strong creative writing skills and eye for design
- Ability to work in the office during standard operating hours
- Ability to lift up to 25 lbs
Compensation: The expected base pay for this position is $28.00 - $31.00 per per hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements.
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
See All 262+ Customer Success Jobs in Los Angeles
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Find Customer Success JobsCustomer Success Job Market in Los Angeles
Who's Hiring
- Gorgias22
- Whatnot22
- Uber11
- CRUVA11
- Privy11
Top Industries Hiring
- Technology & Software44
- Retail22
- Telecommunications11
- Electronics & Hardware11
Customer Success Jobs in Los Angeles: Frequently Asked Questions
How do I get a customer success job in Los Angeles?
Los Angeles customer success hiring concentrates in SaaS, media tech, fintech, and healthcare technology companies, with many employers based in Santa Monica, Culver City, and the South Bay. Candidates who stand out typically demonstrate experience with CRM platforms, measurable retention or expansion results, and comfort working with technical products. Networking through Los Angeles tech meetups and startup communities also gives candidates a meaningful edge in this market.
Which companies hire customer successs in Los Angeles?
Companies currently hiring customer successs in Los Angeles include Gorgias, Whatnot, and Uber, per current listings on Migrate Mate as of August 2026. Los Angeles draws a broad mix of growth-stage startups and established enterprise software firms, particularly in the entertainment tech, e-commerce, and digital health sectors.
Are there remote customer success jobs in Los Angeles?
Yes, remote and hybrid options are common in customer success because the work is communication and platform-driven rather than tied to a physical location. About 75% of customer success openings tied to Los Angeles are remote or hybrid as of August 2026, reflecting the city's strong SaaS and tech employer base. Strategic and enterprise-facing roles tend to offer the most scheduling flexibility.
How can I get a customer success job in Los Angeles with little or no experience?
The most realistic entry path in Los Angeles is through a support or operations role at a SaaS or tech company, then moving laterally into customer success once you have product knowledge and client-facing experience. Los Angeles startups in Culver City and Santa Monica frequently hire customer success associates and onboarding coordinators without requiring prior CSM titles. Familiarity with platforms like Salesforce or Zendesk, combined with strong written communication, makes a candidate noticeably more competitive locally.
Which industries hire the most customer successs in Los Angeles?
Los Angeles customer success roles concentrate in Technology & Software, Retail, and Telecommunications, based on current listings on Migrate Mate as of August 2026. The city's dense population of consumer tech companies, streaming and media platforms, and digital health startups creates consistent demand for professionals who can manage complex client relationships at scale.
Related Jobs in California
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