Support Analyst Jobs in California
Support Analyst jobs in California are among the most active in the country, concentrated in enterprise technology, financial services, healthcare IT, and cloud-based SaaS companies, with openings at every level from entry-level help desk to senior infrastructure support. The heaviest hiring is in the San Francisco Bay Area, Los Angeles, and San Diego, where companies like Salesforce, Kaiser Permanente, and Northrop Grumman maintain large support operations. The most in-demand specialties are IT service desk, application support, and ERP platform administration. Find a role that fits below and apply directly.
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Showing 5 of 297+ Support Analyst jobs
ROLE OVERVIEW
As a Client Support Analyst, you will manage complex product issues and escalations and work with customers to resolution.
You'll have the opportunity to:
- Troubleshoot complex product and technical issues to determine severity and scope and respond accordingly
- Participate in project management and oversight
- Manage issues and questions escalated from Customer Support, Account Management, and Implementation teams
- Troubleshoot and escalate complex issues to technical and product resources with the appropriate information to resolve customer inquiries
- Lead technical troubleshooting sessions with customers and internal technical teams
- Maintain ownership of customer communication and follow-up when issues are escalated to product development teams
- Use prior knowledge, experience and tools available to provide solutions
- Stay current on product offerings and training, development and provide feedback on our tools and customer experience to improve our products
- Communicate with customers regarding support cases
- Manage all client related issues through Client Relationship Management tool (CRM) – Salesforce
- Manage and troubleshoot customer and user configurations
- Educate and empower customers to maximize use of products, tools, and services
- Monitor system status and health of the products
- Maintain internal and external Knowledge Database (KCS, Knowledge Center Solutions) and use to assist troubleshooting
- Leverage every customer as an opportunity to strengthen the relationship between the customers and the Experian brand
EXPERIENCE AND SKILLS
- 2 years' experience in an analytical role, along with supporting clients
- 2 years' experience in the healthcare IT industry is beneficial, but not required
- 2 years' experience reading 837 and CSV remittance files is beneficial, but not required
- Bachelor's degree in Business, Healthcare Management, or related field is beneficial, but not required
- Assist the team with holiday coverage as operationally needed and is managed on a rotational basis
ABOUT EXPERIAN
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
BENEFITS/PERKS:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
ROLE OVERVIEW
As a Client Support Analyst, you will manage complex product issues and escalations and work with customers to resolution.
You'll have the opportunity to:
- Troubleshoot complex product and technical issues to determine severity and scope and respond accordingly
- Participate in project management and oversight
- Manage issues and questions escalated from Customer Support, Account Management, and Implementation teams
- Troubleshoot and escalate complex issues to technical and product resources with the appropriate information to resolve customer inquiries
- Lead technical troubleshooting sessions with customers and internal technical teams
- Maintain ownership of customer communication and follow-up when issues are escalated to product development teams
- Use prior knowledge, experience and tools available to provide solutions
- Stay current on product offerings and training, development and provide feedback on our tools and customer experience to improve our products
- Communicate with customers regarding support cases
- Manage all client related issues through Client Relationship Management tool (CRM) – Salesforce
- Manage and troubleshoot customer and user configurations
- Educate and empower customers to maximize use of products, tools, and services
- Monitor system status and health of the products
- Maintain internal and external Knowledge Database (KCS, Knowledge Center Solutions) and use to assist troubleshooting
- Leverage every customer as an opportunity to strengthen the relationship between the customers and the Experian brand
EXPERIENCE AND SKILLS
- 2 years' experience in an analytical role, along with supporting clients
- 2 years' experience in the healthcare IT industry is beneficial, but not required
- 2 years' experience reading 837 and CSV remittance files is beneficial, but not required
- Bachelor's degree in Business, Healthcare Management, or related field is beneficial, but not required
- Assist the team with holiday coverage as operationally needed and is managed on a rotational basis
ABOUT EXPERIAN
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
BENEFITS/PERKS:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
See All 297+ Support Analyst Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find Support Analyst JobsSupport Analyst Jobs by City in California
Where California roles are concentrated, by current openings.
Support Analyst Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- County of San Mateo9
- University of California - San Francisco8
- City National Bank6
- Morgan Stanley6
- Cooley LLP5
Top Industries Hiring
- Technology & Software61
- Education39
- Healthcare & Medical Services29
- Banking & Financial Services27
- Consulting & Professional Services21
What California Employers Look For
The qualifications that appear most often in support analyst jobs across California.
- CompTIA A+ or equivalent technical certification preferred by most California employers
- One to three years of hands-on technical support or help desk experience
- Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong troubleshooting skills across Windows, macOS, and cloud-based environments
- Familiarity with ITIL frameworks and incident management best practices
- Clear written and verbal communication skills for end-user and stakeholder interactions
Support Analyst Jobs in California: Frequently Asked Questions
How do you become a support analyst in California?
Most support analyst roles in California require a bachelor's degree in information technology, computer science, or a related field, though many employers accept an associate degree paired with relevant certifications. California does not require a state-issued license for this role. Employers consistently favor candidates who hold CompTIA A+, Network+, or ITIL Foundation credentials, and hands-on experience gained through internships or entry-level help desk work at California tech firms or healthcare systems strengthens any application.
Which companies hire support analysts in California?
Employers hiring support analysts in California right now include County of San Mateo, University of California - San Francisco, and City National Bank, based on current listings on Migrate Mate as of June 2026. California's dense concentration of enterprise software companies, large health systems, and aerospace and defense contractors means consistent demand for support analyst talent across multiple sectors year-round.
Which California cities have the most support analyst jobs?
San Francisco, Los Angeles, and San Jose have the most support analyst openings in California. The Bay Area leads because of its density of enterprise technology and SaaS headquarters, while Los Angeles draws demand from media, healthcare, and financial services firms, and San Diego's strong biotech and defense industry base generates steady support roles tied to complex IT environments.
Are there remote support analyst jobs in California?
Yes, and more than most fields. About 21% of support analyst openings tied to California are remote or hybrid as of June 2026, reflecting how much of the work involves software, ticketing systems, and remote end-user support rather than on-site hardware. Application support and SaaS platform roles are the most consistently offered as fully remote positions.
How can I get hired as a support analyst in California with little or no experience?
The most realistic entry path is an associate-level IT support or help desk role at a large California employer such as a major health system, university, or enterprise software company. Kaiser Permanente, the University of California system, and mid-size SaaS firms regularly hire entry-level support associates without extensive prior experience. Earning a CompTIA A+ certification before applying gives candidates a measurable edge, and adjacent roles like IT technician or desktop support specialist are common lateral moves into full support analyst positions.
Where can I find and apply to support analyst jobs in California?
You can find and apply to support analyst jobs in California on Migrate Mate, which lists current California openings across industries and experience levels. Find roles that fit your background and apply directly to the ones that match.
See All 297+ Support Analyst Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find Support Analyst Jobs