Support Analyst Jobs in California
Support Analyst jobs in California are among the most active in the country, concentrated in enterprise technology, financial services, healthcare IT, and SaaS companies across the San Francisco Bay Area, Los Angeles, and San Diego. Large employers with deep California roots such as Salesforce, Kaiser Permanente, and Cisco consistently hire support analysts at levels from entry-level tier-one roles to senior technical and customer success positions. The most in-demand specialties include IT support, application support, and cloud platform operations. See the openings below and apply to the ones that match your experience.
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Certain terms and conditions of employment for this position, including the rate of pay, benefits, etc., are currently subject to negotiation with the appropriate union.
The QGenda Platform Support Specialist is responsible for the administration, support, and optimization of the QGenda workforce management and scheduling platform. This role serves as the primary point of contact for system users, ensuring accurate scheduling, system reliability, and effective utilization across departments. The specialist collaborates with clinical, administrative, and technical teams to troubleshoot issues, implement enhancements, and support ongoing operational needs.
Department:
UCSF IT provides centralized IT services to support all aspects of the UCSF mission, including patient care, research, and education, in addition to support for enterprise-wide administrative systems. We partner with our UCSF business partners and affiliates to provide common services, IT architectures, and frameworks in the areas of infrastructure technology, integration/interfaces, information management (e.g., master data management, clinical data warehousing), security, enterprise systems of record and IT service management processes and tools.
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Information Systems, Healthcare Administration, Business, or related field (or equivalent experience)
- 5+ years of experience with Epic, preferably Unified Communication, and QGenda in a large health system
- Strong understanding of SaaS platforms and system administration
- Experience with scheduling systems, databases, and reporting tools
- Experience in data integration and the specification of data services.
- Familiarity with highly complex logical data design and data mapping or data conversion.
- Thorough knowledge of relevant rules and regulations.
- Demonstrated ability to work with others from diverse backgrounds. Demonstrated effective communication and interpersonal skills. Demonstrated service orientation skills.
- Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
- Self-motivated and works independently and as part of a team. Strong organizational skills.
- Demonstrated advanced problem-solving skills. Able to learn effectively and meet deadlines.
- Advanced analytical and design skills, including the ability to abstract information requirements from real-world processes to understand information flows in computer systems.
- Ability to represent relevant information in abstract models. Critical thinking skills and attention to detail.
PREFERRED QUALIFICATIONS
- Ability to prepare complex data models unassisted.
- Advanced knowledge of data management systems, practices and standards.
- Experience in healthcare or clinical operations environments is highly desirable
- Prior experience with Workforce Management systems, most notably UKG Dimensions/ProWFM, is preferred
- Proficiency in Microsoft Excel (data analysis, reporting)
- Familiarity with integrations, APIs, or healthcare IT systems
Certain terms and conditions of employment for this position, including the rate of pay, benefits, etc., are currently subject to negotiation with the appropriate union.
The QGenda Platform Support Specialist is responsible for the administration, support, and optimization of the QGenda workforce management and scheduling platform. This role serves as the primary point of contact for system users, ensuring accurate scheduling, system reliability, and effective utilization across departments. The specialist collaborates with clinical, administrative, and technical teams to troubleshoot issues, implement enhancements, and support ongoing operational needs.
Department:
UCSF IT provides centralized IT services to support all aspects of the UCSF mission, including patient care, research, and education, in addition to support for enterprise-wide administrative systems. We partner with our UCSF business partners and affiliates to provide common services, IT architectures, and frameworks in the areas of infrastructure technology, integration/interfaces, information management (e.g., master data management, clinical data warehousing), security, enterprise systems of record and IT service management processes and tools.
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Information Systems, Healthcare Administration, Business, or related field (or equivalent experience)
- 5+ years of experience with Epic, preferably Unified Communication, and QGenda in a large health system
- Strong understanding of SaaS platforms and system administration
- Experience with scheduling systems, databases, and reporting tools
- Experience in data integration and the specification of data services.
- Familiarity with highly complex logical data design and data mapping or data conversion.
- Thorough knowledge of relevant rules and regulations.
- Demonstrated ability to work with others from diverse backgrounds. Demonstrated effective communication and interpersonal skills. Demonstrated service orientation skills.
- Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
- Self-motivated and works independently and as part of a team. Strong organizational skills.
- Demonstrated advanced problem-solving skills. Able to learn effectively and meet deadlines.
- Advanced analytical and design skills, including the ability to abstract information requirements from real-world processes to understand information flows in computer systems.
- Ability to represent relevant information in abstract models. Critical thinking skills and attention to detail.
PREFERRED QUALIFICATIONS
- Ability to prepare complex data models unassisted.
- Advanced knowledge of data management systems, practices and standards.
- Experience in healthcare or clinical operations environments is highly desirable
- Prior experience with Workforce Management systems, most notably UKG Dimensions/ProWFM, is preferred
- Proficiency in Microsoft Excel (data analysis, reporting)
- Familiarity with integrations, APIs, or healthcare IT systems
See All 85 Support Analyst Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find Support Analyst JobsSupport Analyst Jobs by City in California
Where California roles are concentrated, by current openings.
Support Analyst Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Staffing & Recruiting
- Technology & Software
- Education
- Banking & Financial Services
What California Employers Look For
The qualifications that appear most often in support analyst jobs across California.
- Bachelor's degree in information technology, computer science, or a related field
- Proficiency with ticketing and ITSM systems such as ServiceNow or Jira
- Experience troubleshooting software, hardware, or SaaS application issues
- Strong written and verbal communication skills for end-user and stakeholder support
- Familiarity with ITIL frameworks and incident management processes
- Ability to obtain CompTIA A+, Network+, or equivalent industry certification
Support Analyst Jobs in California: Frequently Asked Questions
How do you become a support analyst in California?
Most support analyst roles in California require a bachelor's degree in information technology, computer science, or a related field, though associate degree holders with relevant certifications are competitive for entry-level positions. California does not issue a state license for support analysts, so employers focus on industry credentials such as CompTIA A+, ITIL Foundation, or vendor-specific certifications from Microsoft or Google. Building hands-on experience through internships at California tech firms or IT departments strengthens applications considerably.
Which companies hire support analysts in California?
California support analyst roles are posted by DCS, Sutter Health, and JLL and others right now, based on current listings on Migrate Mate as of November 2026. California's density of technology headquarters, healthcare systems, and financial services firms means consistent, year-round demand across both enterprise and mid-market employers.
Which California cities have the most support analyst jobs?
San Diego, Los Angeles, and San Francisco have the most support analyst openings in California. The Bay Area's concentration of technology headquarters and SaaS companies drives the largest share of demand, while Los Angeles benefits from its diverse mix of entertainment technology, healthcare IT, and financial services firms, and San Diego's biotech and defense sectors anchor strong demand in the south.
Are there remote support analyst jobs in California?
Yes, and more than most fields. About 33% of support analyst openings tied to California are remote or hybrid as of November 2026, reflecting how much of the work involves software troubleshooting, ticketing, and user communication rather than on-site hardware tasks. Application support and SaaS platform roles tend to be the most remote-friendly specialties within the field.
How can I get hired as a support analyst in California with little or no experience?
The most realistic entry path is applying for tier-one IT support or help desk associate roles, which large California employers such as Kaiser Permanente, Salesforce, and county government IT departments post for candidates without extensive experience. Adjacent roles like IT technician, desktop support specialist, or customer service representative in a software company provide a direct lateral move. Earning a CompTIA A+ or Google IT Support certificate gives candidates a meaningful edge and signals readiness to California hiring managers.
Where can I find and apply to support analyst jobs in California?
You can find and apply to support analyst jobs in California on Migrate Mate, which lists current California openings from employers across the state. Search the listings to find roles that match your experience level, specialization, and preferred location or work arrangement, then apply directly to the ones that fit.
See All 85 Support Analyst Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find Support Analyst Jobs