Support Analyst Jobs in Pennsylvania
Support Analyst jobs in Pennsylvania are concentrated in Philadelphia, Pittsburgh, and the Harrisburg technology corridor, where financial services, healthcare systems, and state government create steady demand for both IT and business-process support roles. Employers with a long-standing Pennsylvania presence including Independence Blue Cross, PNC Financial Services, and UPMC regularly hire support analysts across helpdesk, application support, and enterprise systems specialties. Openings range from entry-level tier-one positions to senior analysts managing complex infrastructure environments. Find a role that fits below and apply directly.
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Showing 5 of 42+ Support Analyst jobs
- Monitoring, troubleshooting, and escalating alerts in managing our network infrastructure globally.
- Monitoring, troubleshooting, and escalating alerts in key applications and backend processing.
- System administration, creating users and managing groups in Active Directory.
- Network administration, managing switch port configuration changes on Cisco and Juniper switches.
- Assist in store broadband, network and wireless troubleshooting in retail locations.
- Assist in store broadband circuit installations and troubleshooting in retail locations.
- Support other department projects and initiatives as assigned.
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Job Type: Full-time hourly
- 10-hour shift (4 days) 7a - 5:30p
- Sunday to Wednesday (days)
- Working Knowledge & understanding of Windows or MacOS
- Basic networking/troubleshooting knowledge including wireless networking
- Good communication skills and willingness to actively participate in peer communications.
- Eagerness to learn new technologies and methodologies.
- Experience with Juniper EX switching is a plus.
- Experience with Cisco switching is a plus.
#LI-HP1
The Perks:URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
- Monitoring, troubleshooting, and escalating alerts in managing our network infrastructure globally.
- Monitoring, troubleshooting, and escalating alerts in key applications and backend processing.
- System administration, creating users and managing groups in Active Directory.
- Network administration, managing switch port configuration changes on Cisco and Juniper switches.
- Assist in store broadband, network and wireless troubleshooting in retail locations.
- Assist in store broadband circuit installations and troubleshooting in retail locations.
- Support other department projects and initiatives as assigned.
-
Job Type: Full-time hourly
- 10-hour shift (4 days) 7a - 5:30p
- Sunday to Wednesday (days)
- Working Knowledge & understanding of Windows or MacOS
- Basic networking/troubleshooting knowledge including wireless networking
- Good communication skills and willingness to actively participate in peer communications.
- Eagerness to learn new technologies and methodologies.
- Experience with Juniper EX switching is a plus.
- Experience with Cisco switching is a plus.
#LI-HP1
The Perks:URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
See All 42 Support Analyst Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Support Analyst JobsSupport Analyst Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Support Analyst Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Insurance
What Pennsylvania Employers Look For
The qualifications that appear most often in support analyst jobs across Pennsylvania.
- Associate or bachelor's degree in information technology, computer science, or a related field
- Hands-on experience with ticketing systems such as ServiceNow or Jira for incident tracking
- CompTIA A+ or ITIL Foundation certification preferred by most Pennsylvania employers
- Proficiency troubleshooting Windows operating systems, Microsoft 365, and Active Directory
- Strong written and verbal communication skills for end-user and stakeholder interaction
- Familiarity with healthcare or financial services compliance standards common in Pennsylvania organizations
Support Analyst Jobs in Pennsylvania: Frequently Asked Questions
How do you become a support analyst in Pennsylvania?
Most support analyst roles in Pennsylvania require at least an associate degree in information technology or a related field, though many employers accept equivalent hands-on experience. Pennsylvania does not issue a state license for this role, so employers rely heavily on industry credentials such as CompTIA A+, ITIL Foundation, or Microsoft certifications. Building practical experience through internships, community college programs, or entry-level helpdesk work in Philadelphia, Pittsburgh, or Harrisburg is the most common path into the field.
Which companies hire support analysts in Pennsylvania?
Companies currently hiring support analysts in Pennsylvania include BNY, Highmark Health, and PNC Financial Services, per current listings on Migrate Mate as of August 2026. Pennsylvania's concentration of large healthcare networks, financial institutions, and state government agencies means demand for support analysts remains consistent across both private-sector and public-sector employers throughout the year.
Which Pennsylvania cities have the most support analyst jobs?
Pittsburgh, Philadelphia, and Pennsylvania have the most support analyst openings in Pennsylvania. Philadelphia leads because of its dense cluster of financial services firms, hospital systems, and corporate headquarters, while Pittsburgh's technology and healthcare sectors drive strong demand, and Harrisburg's state government agencies and regional insurers anchor hiring in the central part of the state.
Are there remote support analyst jobs in Pennsylvania?
Yes, and more than most fields. About 50% of support analyst openings tied to Pennsylvania are remote or hybrid as of August 2026, reflecting how much of the work involves cloud-based systems, remote ticketing, and digital communication rather than on-site hardware. Application support and business analyst roles tend to be the most remote-friendly, while tier-one helpdesk positions tied to physical office environments more often require on-site presence.
How can I get hired as a support analyst in Pennsylvania with little or no experience?
The most realistic entry path is a tier-one helpdesk or IT support associate role, which Pennsylvania employers such as large health systems and state government agencies regularly fill with candidates who hold a CompTIA A+ certification and some coursework but limited work history. Community colleges across Pennsylvania, including those in the Philadelphia and Pittsburgh metro areas, offer certificate programs that prepare candidates for these roles. Moving laterally from customer service, data entry, or administrative roles within a technology-using organization is another common way in, as Pennsylvania employers in healthcare and finance often promote from within once candidates demonstrate technical aptitude.
Where can I find and apply to support analyst jobs in Pennsylvania?
You can find and apply to support analyst jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings across Philadelphia, Pittsburgh, Harrisburg, and other markets in the state. Find roles that fit your experience and specialization and apply directly to employers through the listings.
See All 42 Support Analyst Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Support Analyst Jobs