Support Analyst Jobs in Pennsylvania
Support Analyst jobs in Pennsylvania are concentrated in Philadelphia, Pittsburgh, and the Harrisburg technology corridor, where financial services, healthcare systems, and state government create steady demand for both IT and business-process support roles. Employers with a long-standing Pennsylvania presence including Independence Blue Cross, PNC Financial Services, and UPMC regularly hire support analysts across helpdesk, application support, and enterprise systems specialties. Openings range from entry-level tier-one positions to senior analysts managing complex infrastructure environments. Find a role that fits below and apply directly.
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Showing 5 of 46+ Support Analyst jobs
All Lines Technology is seeking a Help Desk Engineer to provide operational day-to-day support. This person will be supporting users over the phone, remotely and in person. They will need to be knowledgeable with Windows operating systems.
Responsibilities:
- Provide day-to-day operational service and support
- Take ownership of interactions, utilize appropriate follow-through, and log all interactions.
- Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication.
- Communicate direction/resolution at an appropriate technical and business level for the audience
- Provide assistance and technical support for the resolution of problems, incidents, and issues.
- Document problems and resolutions for future reference
Education/Certifications:
- Bachelor’s degree or technical training in Computer Science, Information Systems Management or equivalent work experience in a relative field
Requirements:
- 1-2 years of experience in computer systems, customer support or IT support
- Experience with Windows 10, Active Directory, Office 365, VPN solutions, mobile devices with Microsoft Intune and remote connection tools (
- Experience with ServiceNow IT Service Management System a plus
- Ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment (e.g., cables, terminals, keyboards, etc.) and possess good mechanical/electrical ability. Able to identify source of equipment malfunctions.
Skills:
- Customer service experience
- Focusing on users
- Strong communication skills; both verbal and written
- Strong ability to independently problem solve
All Lines Technology is seeking a Help Desk Engineer to provide operational day-to-day support. This person will be supporting users over the phone, remotely and in person. They will need to be knowledgeable with Windows operating systems.
Responsibilities:
- Provide day-to-day operational service and support
- Take ownership of interactions, utilize appropriate follow-through, and log all interactions.
- Provide timely feedback to external and internal customers via phone, e-mail, or other form of communication.
- Communicate direction/resolution at an appropriate technical and business level for the audience
- Provide assistance and technical support for the resolution of problems, incidents, and issues.
- Document problems and resolutions for future reference
Education/Certifications:
- Bachelor’s degree or technical training in Computer Science, Information Systems Management or equivalent work experience in a relative field
Requirements:
- 1-2 years of experience in computer systems, customer support or IT support
- Experience with Windows 10, Active Directory, Office 365, VPN solutions, mobile devices with Microsoft Intune and remote connection tools (
- Experience with ServiceNow IT Service Management System a plus
- Ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment (e.g., cables, terminals, keyboards, etc.) and possess good mechanical/electrical ability. Able to identify source of equipment malfunctions.
Skills:
- Customer service experience
- Focusing on users
- Strong communication skills; both verbal and written
- Strong ability to independently problem solve
See All 46 Support Analyst Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Support Analyst JobsSupport Analyst Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Support Analyst Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Insurance
- Banking & Financial Services
What Pennsylvania Employers Look For
The qualifications that appear most often in support analyst jobs across Pennsylvania.
- Associate or bachelor's degree in information technology, computer science, or a related field
- Hands-on experience with ticketing systems such as ServiceNow or Jira for incident tracking
- CompTIA A+ or ITIL Foundation certification preferred by most Pennsylvania employers
- Proficiency troubleshooting Windows operating systems, Microsoft 365, and Active Directory
- Strong written and verbal communication skills for end-user and stakeholder interaction
- Familiarity with healthcare or financial services compliance standards common in Pennsylvania organizations
Support Analyst Jobs in Pennsylvania: Frequently Asked Questions
How do you become a support analyst in Pennsylvania?
Most support analyst roles in Pennsylvania require at least an associate degree in information technology or a related field, though many employers accept equivalent hands-on experience. Pennsylvania does not issue a state license for this role, so employers rely heavily on industry credentials such as CompTIA A+, ITIL Foundation, or Microsoft certifications. Building practical experience through internships, community college programs, or entry-level helpdesk work in Philadelphia, Pittsburgh, or Harrisburg is the most common path into the field.
Which companies hire support analysts in Pennsylvania?
Companies currently hiring support analysts in Pennsylvania include PNC Financial Services, BNY, and Highmark Health, per current listings on Migrate Mate as of November 2026. Pennsylvania's concentration of large healthcare networks, financial institutions, and state government agencies means demand for support analysts remains consistent across both private-sector and public-sector employers throughout the year.
Which Pennsylvania cities have the most support analyst jobs?
Pittsburgh, Philadelphia, and Berwyn have the most support analyst openings in Pennsylvania. Philadelphia leads because of its dense cluster of financial services firms, hospital systems, and corporate headquarters, while Pittsburgh's technology and healthcare sectors drive strong demand, and Harrisburg's state government agencies and regional insurers anchor hiring in the central part of the state.
Are there remote support analyst jobs in Pennsylvania?
Yes, and more than most fields. About 83% of support analyst openings tied to Pennsylvania are remote or hybrid as of November 2026, reflecting how much of the work involves cloud-based systems, remote ticketing, and digital communication rather than on-site hardware. Application support and business analyst roles tend to be the most remote-friendly, while tier-one helpdesk positions tied to physical office environments more often require on-site presence.
How can I get hired as a support analyst in Pennsylvania with little or no experience?
The most realistic entry path is a tier-one helpdesk or IT support associate role, which Pennsylvania employers such as large health systems and state government agencies regularly fill with candidates who hold a CompTIA A+ certification and some coursework but limited work history. Community colleges across Pennsylvania, including those in the Philadelphia and Pittsburgh metro areas, offer certificate programs that prepare candidates for these roles. Moving laterally from customer service, data entry, or administrative roles within a technology-using organization is another common way in, as Pennsylvania employers in healthcare and finance often promote from within once candidates demonstrate technical aptitude.
Where can I find and apply to support analyst jobs in Pennsylvania?
You can find and apply to support analyst jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings across Philadelphia, Pittsburgh, Harrisburg, and other markets in the state. Find roles that fit your experience and specialization and apply directly to employers through the listings.
See All 46 Support Analyst Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Support Analyst Jobs