Application Support Technician

Rutter’s | Information Technology

Join the Rutter’s IT Team!

Rutter’s is looking for a motivated, tech-savvy Application Support Technician to join our growing IT team! If you enjoy solving technical challenges, working with cutting-edge retail technology, and making a direct impact on daily operations, this could be the opportunity for you.

In this hands-on role, you'll help keep our stores running smoothly by supporting, troubleshooting, testing, and deploying business-critical applications and Point-of-Sale (POS) systems across our locations. You'll work closely with our IT team, store operations, and technology vendors to resolve issues, implement upgrades, and support new technology initiatives.

We're looking for someone who is resourceful, adaptable, and comfortable managing multiple priorities in a fast-paced environment.

What You'll Do

• Troubleshoot and resolve software, operating system, application, and POS issues across multiple retail locations.

• Provide remote and onsite technical support to store teams and corporate associates.

• Support software deployments, system upgrades, testing, and technology rollouts.

• Diagnose complex technical problems, identify root causes, and implement effective solutions.

• Respond to escalated help desk tickets, document resolutions, and communicate findings.

• Work within Windows and Linux environments to support business-critical applications.

• Collaborate with internal IT teams and external vendors to resolve technical issues.

• Assist with application testing, quality assurance, and user acceptance testing (UAT).

• Manage multiple projects, deployments, and support requests while meeting deadlines.

• Travel to Rutter’s store locations as needed for installations, upgrades, and technical support.

• Participate in an on-call rotation that may include evenings, weekends, and holidays.

• Stay current with emerging technologies and continuously expand your technical knowledge.

What We're Looking For

• High school diploma or GED required; Associate's degree in Information Technology, Computer Technology, or related field preferred.

• At least 2 years of customer service experience in a technical support or software installation environment.

• Strong troubleshooting skills with Windows operating systems and desktop applications.

• Familiarity with Linux environments.

• Understanding of hardware, software, and peripheral device integration.

• Basic SQL knowledge.

• Strong organizational skills with the ability to manage multiple priorities independently.

• Excellent communication, problem-solving, and customer service skills.

• Willingness to travel between store locations and participate in an on-call rotation.

Preferred Experience

• Supporting POS systems and technology in multi-location retail environments.

• Microservices architecture, containers, or Kubernetes.

• Software quality assurance, application testing, and UAT.

• Supporting application deployments, upgrades, and system implementations.

Why Join Rutter's?

At Rutter’s, technology plays a critical role in delivering an exceptional experience for our customers and team members. As part of our IT team, you'll have the opportunity to work with a variety of technologies, contribute to exciting projects, and play an important role in supporting our continued growth.

Ready to put your technical skills to work? Apply today and grow your career with Rutter’s!

Rutter’s is an Equal Opportunity Employer.