Customer Service Management Jobs in Pennsylvania

INTRODUCTION

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

ROLE AND RESPONSIBILITIES

Our Philadelphia, PA Office is seeking a Resource Management Coordinator to support the Mid-Atlantic Tax Practice. Hybrid (3 days minimum) in the Market Street office.

Minimum Qualifications

• High School diploma or GED required
• Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
• Proficient use of applicable technology
• Ability to work in a team environment as well as independently

Essential Functions and Primary Duties

• Ensure schedules are generated and updated on a regular basis to maximize efficiency of resources
• Effectively fill resource engagement requests
• Acquire a thorough knowledge of the skills of the staff and the skills required for each client
• Manage multiple demands simultaneously, providing communication in real time about progress
• Anticipate engagement conflicts and identify creative alternative solutions that prioritize engagement deadlines, maximize utilization, and minimize available hours
• Facilitate collaborative discussions regarding resource assignments, utilization analysis between resource managers and tax leaders
• Provide excellent client service by building strong relationships with managing directors, directors, managers, supervisors and staff
• Prepare and analyze reports which include requirements planning, staff availability, staff boards, utilization, realization and staffing by client among others
• Primary point of contact for unassigned staff and assisting with finding adequate work
• Data entry of staff schedules into scheduling system and approving schedule requests
• Collaborate with human resources manager and workforce planning manager to integrate new hires and current associates into appropriate engagement/project teams

Preferred Qualifications

• Experience supporting and/or staff scheduling in public accounting or professional services firm preferred
• Experience with Prostaff or other scheduling software systems
• Strong metrics-focused with ability to use analytics to solve problems and develop solutions
• Proficiency in Microsoft office skills, specifically with Excel required
• Attentive to details and able to also step back and apply big picture thinking
• Strong written and verbal communication skills and be able to communicate effectively to associates of all levels
• Work well under pressure and with a team; ability to meet deadlines with accuracy
• Excellent analytical and problem-solving abilities are a must, must be organized paying close attention to detail
• Team player with desire to work in a fast-paced environment
• Flexibility and openness to work on a variety of assignments, able to multi-task and learn processes quickly and apply the knowledge