Support Lead Jobs in Pennsylvania

Must Have Technical/Functional Skills

• Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
• Stakeholder management, share regular updates and assist in preparing operational reports
• Triaging of issues and coordination with cross functional teams for timely resolution
• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
• Maintaining agreed SLA levels and assuring Quality of delivery at all times
• Good experience as a PDMLink and Windchill developer
• Good Experience on any PDMLink and Windchill Admin and support related activities
• Strong experience in database technologies of SQL, Oracle
• Interaction with SME’s on functional issues
• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
• Tracks and report progress to stakeholders
• Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
• Working with Manufacturing Customer will be an added advantage

Roles & Responsibilities

• Day to day incident monitoring and resolution (Service Now preferred)
• Interaction with client (IT & Business users) on functional issues
• Triaging of issues and coordination with cross functional teams for timely resolution
• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
• Maintaining agreed SLA levels and always assuring Quality of delivery
• Interaction with SME’s on functional issues
• Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area
• Tracks and report progress to stakeholders
• Development of functionalities as per requirement provided by customer

Generic Managerial Skills, If any

• Flexible
• Excellent communication skills
• Continuous learning attitude
• Team worker
• Meticulous

Base Salary Range: $90,000 to $140,000 Per Annum

TCS Employee Benefits Summary:

• Discretionary Annual Incentive
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support: Maternal & Parental Leaves
• Insurance Options: Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement
• Time Off: Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

Location

Lansdale, PA

Job Function

TECHNOLOGY

Role

Lead

Job Id

416292

Desired Skills

PLM

Salary Range

$90,000-$140,000 a year

Qualifications

BACHELOR OF COMPUTER SCIENCE