Service Specialist Jobs in Pennsylvania
Service Specialist jobs in Pennsylvania are open across Philadelphia, Pittsburgh, and Wilkes-Barre and other Pennsylvania metros, with employers like Geisinger, WellSpan Health, and Penn State Health hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 782+ Service Specialist jobs
INTRODUCTION
Global Customer Service/Investigation Specialist (bioMerieux, Inc., Philadelphia, PA)
ROLE AND RESPONSIBILITIES
Develop and deliver second-level emergency support training for subsidiaries and distributors, focusing on complaint resolution, answering inquiries, and providing suggestions to enhance service delivery. Facilitate field support training for subsidiaries and distributors, ensuring they can address customer needs promptly and efficiently, while maintaining high customer satisfaction through technical problem-solving. Design and implement training programs to handle complex scenarios, emphasizing end-to-end solutions that impact operational, financial, human, and customer satisfaction metrics. Collaborate with cross-functional teams (R&D, SE&S, Production, Site QA) to design and integrate training that addresses complex situations, harmonizes investigation workflows, and resolves issues across departments. Help create action plans in response to critical situations and develop targeted training programs to help teams resolve high-stakes challenges effectively. Integrate customer feedback into training content, ensuring the "voice of the customer" is reflected in service delivery and training strategies to support company growth and profitability. Update training materials and service tools regularly to reflect current products, services, and best practices. Facilitate and develop learning plans, including coaching and training programs for subsidiaries and distributors to improve their ability to deliver services at customer sites. Coach subsidiaries/distributors on customer support desk activities, troubleshooting techniques, and remote problem-solving strategies. Develop and update support tools and training materials for subsidiaries and distributors, including troubleshooting guides, FAQs, KPIs, and trend analysis reports to optimize local service delivery. Work with project teams to ensure that customer service actions, including reviewing service manuals and new product introduction checklists, align with service delivery and training goals. Assist with the launch of new services and products by developing training modules and content to ensure successful service delivery and customer satisfaction. Develop and facilitate customized learning plans for subsidiaries to address specific regional needs, incorporating field coaching and virtual instruction. Assist regional trainers to ensure that training delivery aligns with global customer service standards and implementation at regional hubs. Domestic & International travel may be required up to 10% of the time for trainings. Telecommuting permitted 2 days per week. When not telecommuting, must report to 1201 Normandy Place, Philadelphia, PA 19112.
SALARY
Salary: $97,802 - $134,100 per year.
MINIMUM REQUIREMENTS
Bachelor’s degree or U.S. equivalent in Biology, Biochemistry, Engineering, or a related field, plus 5 years of professional experience as a Customer Service Specialist, Application Specialist, or any occupation, job title, position providing field support involving customer service in multiple regions.
Must also have experience in the following:
- 5 years of professional experience assisting with strategic projects that involve customer service improvements, product launches, and operational excellence
- 5 years of professional experience evaluating learners, providing actionable feedback, and ensuring learning objectives are met
- 3 years of professional experience coordinating with cross-functional teams and contributing to service manual reviews and New Product Introduction, Global Customer Service, and Customer Service Implementation checklists
- 3 years of professional experience using customer service management tools including CRM systems (for complaint management) and TWD (for investigation management) and technical platforms related to service delivery and performance monitoring
- 3 years of professional experience handling KPIs (Key Performance Indicators) including customer service metrics including Subsidiary Satisfaction Surveys and training evaluations
- 3 years of professional experience utilizing EZ Generator and Synthesia to create digital trainings.
INTRODUCTION
Global Customer Service/Investigation Specialist (bioMerieux, Inc., Philadelphia, PA)
ROLE AND RESPONSIBILITIES
Develop and deliver second-level emergency support training for subsidiaries and distributors, focusing on complaint resolution, answering inquiries, and providing suggestions to enhance service delivery. Facilitate field support training for subsidiaries and distributors, ensuring they can address customer needs promptly and efficiently, while maintaining high customer satisfaction through technical problem-solving. Design and implement training programs to handle complex scenarios, emphasizing end-to-end solutions that impact operational, financial, human, and customer satisfaction metrics. Collaborate with cross-functional teams (R&D, SE&S, Production, Site QA) to design and integrate training that addresses complex situations, harmonizes investigation workflows, and resolves issues across departments. Help create action plans in response to critical situations and develop targeted training programs to help teams resolve high-stakes challenges effectively. Integrate customer feedback into training content, ensuring the "voice of the customer" is reflected in service delivery and training strategies to support company growth and profitability. Update training materials and service tools regularly to reflect current products, services, and best practices. Facilitate and develop learning plans, including coaching and training programs for subsidiaries and distributors to improve their ability to deliver services at customer sites. Coach subsidiaries/distributors on customer support desk activities, troubleshooting techniques, and remote problem-solving strategies. Develop and update support tools and training materials for subsidiaries and distributors, including troubleshooting guides, FAQs, KPIs, and trend analysis reports to optimize local service delivery. Work with project teams to ensure that customer service actions, including reviewing service manuals and new product introduction checklists, align with service delivery and training goals. Assist with the launch of new services and products by developing training modules and content to ensure successful service delivery and customer satisfaction. Develop and facilitate customized learning plans for subsidiaries to address specific regional needs, incorporating field coaching and virtual instruction. Assist regional trainers to ensure that training delivery aligns with global customer service standards and implementation at regional hubs. Domestic & International travel may be required up to 10% of the time for trainings. Telecommuting permitted 2 days per week. When not telecommuting, must report to 1201 Normandy Place, Philadelphia, PA 19112.
SALARY
Salary: $97,802 - $134,100 per year.
MINIMUM REQUIREMENTS
Bachelor’s degree or U.S. equivalent in Biology, Biochemistry, Engineering, or a related field, plus 5 years of professional experience as a Customer Service Specialist, Application Specialist, or any occupation, job title, position providing field support involving customer service in multiple regions.
Must also have experience in the following:
- 5 years of professional experience assisting with strategic projects that involve customer service improvements, product launches, and operational excellence
- 5 years of professional experience evaluating learners, providing actionable feedback, and ensuring learning objectives are met
- 3 years of professional experience coordinating with cross-functional teams and contributing to service manual reviews and New Product Introduction, Global Customer Service, and Customer Service Implementation checklists
- 3 years of professional experience using customer service management tools including CRM systems (for complaint management) and TWD (for investigation management) and technical platforms related to service delivery and performance monitoring
- 3 years of professional experience handling KPIs (Key Performance Indicators) including customer service metrics including Subsidiary Satisfaction Surveys and training evaluations
- 3 years of professional experience utilizing EZ Generator and Synthesia to create digital trainings.
See All 782+ Service Specialist Jobs in Pennsylvania
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Find Service Specialist JobsService Specialist Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Service Specialist Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
- Geisinger93
- WellSpan Health62
- Penn State Health58
- Lehigh Valley Health Network34
- Geisinger Health Plan31
Top Industries Hiring
- Healthcare & Medical Services444
- Insurance46
- Consulting & Professional Services28
- Technology & Software26
- Food & Beverage24
What Pennsylvania Employers Look For
The qualifications that appear most often in service specialist jobs across Pennsylvania.
- Two or more years of customer service or client-facing experience in a professional setting
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills across multiple channels
- Ability to manage high-volume caseloads while meeting defined SLA targets
- Associate or bachelor's degree in business, communications, or a related field
- Experience with de-escalation techniques and complaint resolution procedures
Service Specialist Jobs in Pennsylvania: Frequently Asked Questions
How many service specialist jobs are there in Pennsylvania?
There are 782+ service specialist openings in Pennsylvania on Migrate Mate as of June 2026, with the most roles in Philadelphia, Pittsburgh, and Wilkes-Barre. New positions post regularly as employers across Pennsylvania hire.
How much do service specialists make in Pennsylvania?
Service specialists in Pennsylvania earn a median of about $44,630 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $31,430 for the lowest 10% to over $63,370 for the top 10%. Pay rises with experience, specialty, and employer.
Which Pennsylvania cities have the most service specialist jobs?
Philadelphia, Pittsburgh, and Wilkes-Barre have the most service specialist openings in Pennsylvania right now, with additional roles spread across smaller metros statewide.
Which companies hire service specialists in Pennsylvania?
Employers hiring service specialists in Pennsylvania include Geisinger, WellSpan Health, and Penn State Health, based on current listings on Migrate Mate as of June 2026.
Are there remote service specialist jobs in Pennsylvania?
Yes. About 6% of service specialist openings tied to Pennsylvania are remote or hybrid as of June 2026. The rest are on-site roles based in Pennsylvania metros.
How do I apply for service specialist jobs in Pennsylvania?
You can apply to service specialist jobs in Pennsylvania directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Pennsylvania location, then apply to each one that fits.
See All 782+ Service Specialist Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
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