Front Desk Agent Jobs in Pennsylvania
Front Desk Agent jobs in Pennsylvania are concentrated in hospitality, healthcare, and property management, with steady demand at every level from entry-level reception to senior guest services roles. Philadelphia, Pittsburgh, and Allentown are the largest hiring markets, anchored by employers such as Marriott International, UPMC, and Penn Medicine. The most sought-after specialties are hotel front desk operations, medical office reception, and corporate concierge services. See the openings below and apply to the ones that match your experience.
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- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Other duties as assigned.
Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Shaner Hotels has an exciting opportunity at the Hampton Inn Hershey Near the Park! Located in the heart of the Hershey market, our hotel places guests just minutes from some of the area's most popular attractions, including Hersheypark, Hershey Gardens, Giant Center events, and the AACA Museum.
Conveniently located off Route 39 and only 15 minutes from Penn State Hershey Medical Center, the Hampton Inn Hershey Near the Park provides guests with a comfortable and convenient stay. Our hotel features complimentary hot breakfast, free Wi-Fi, a state-of-the-art fitness center, and a heated indoor pool—amenities that help make us a top choice for travelers visiting the Hershey area.
Our team is dedicated to delivering exceptional service and creating memorable experiences for every guest while maintaining the high standards expected from the Hampton by Hilton brand.
At Shaner Hotels, we believe our associates are our greatest asset. We are committed to creating an amazing team environment focused on associate satisfaction, work-life balance, career development, and opportunities for growth.
Join the Hampton Inn Hershey Near the Park team and discover how far your hospitality career can go with Shaner Hotels!
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Process all check-ins and check-outs according to established hotel requirements.
- Adhere to payment, cash handling and credit policies/procedures.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Other duties as assigned.
Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Shaner Hotels has an exciting opportunity at the Hampton Inn Hershey Near the Park! Located in the heart of the Hershey market, our hotel places guests just minutes from some of the area's most popular attractions, including Hersheypark, Hershey Gardens, Giant Center events, and the AACA Museum.
Conveniently located off Route 39 and only 15 minutes from Penn State Hershey Medical Center, the Hampton Inn Hershey Near the Park provides guests with a comfortable and convenient stay. Our hotel features complimentary hot breakfast, free Wi-Fi, a state-of-the-art fitness center, and a heated indoor pool—amenities that help make us a top choice for travelers visiting the Hershey area.
Our team is dedicated to delivering exceptional service and creating memorable experiences for every guest while maintaining the high standards expected from the Hampton by Hilton brand.
At Shaner Hotels, we believe our associates are our greatest asset. We are committed to creating an amazing team environment focused on associate satisfaction, work-life balance, career development, and opportunities for growth.
Join the Hampton Inn Hershey Near the Park team and discover how far your hospitality career can go with Shaner Hotels!
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
See All 42 Front Desk Agent Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Front Desk Agent JobsFront Desk Agent Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Front Desk Agent Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
What Pennsylvania Employers Look For
The qualifications that appear most often in front desk agent jobs across Pennsylvania.
- High school diploma or GED required by most Pennsylvania front desk employers
- One or more years of customer service or reception experience strongly preferred
- Proficiency with property management or electronic health record software expected
- Strong verbal communication skills in English required across all Pennsylvania settings
- Ability to work rotating shifts including weekends and holidays in hospitality roles
- Professional appearance and conflict-resolution skills emphasized by Pennsylvania employers
Front Desk Agent Jobs in Pennsylvania: Frequently Asked Questions
How do you become a front desk agent in Pennsylvania?
Most front desk agent positions in Pennsylvania require a high school diploma or equivalent and no state-issued license. Employers in healthcare settings may require completion of a medical office administration program at a Pennsylvania community college such as Community College of Philadelphia or HACC. Hospitality employers, including hotel groups based in Philadelphia and Pittsburgh, typically train new hires on-site, so a customer service background and a professional demeanor carry more weight than formal credentials.
Which companies hire front desk agents in Pennsylvania?
Pennsylvania front desk agent roles are posted by MCR Hotels, Omni Hotels, and Shaner Hotel and others right now, based on current listings on Migrate Mate as of August 2026. Pennsylvania's large academic medical centers, regional hotel groups, and corporate office campuses are among the most consistent sources of front desk openings statewide.
Which Pennsylvania cities have the most front desk agent jobs?
Coraopolis, Philadelphia, and Allentown account for the most front desk agent openings in Pennsylvania. Philadelphia leads because of its dense concentration of hospitals, hotels, and corporate headquarters, while Pittsburgh draws strong demand from its healthcare and university sectors, and Allentown reflects growth in the Lehigh Valley's expanding hospitality and medical office markets.
Are there remote front desk agent jobs in Pennsylvania?
Yes, but they're rare. Front desk agent work is largely on-site by nature, requiring in-person guest or patient interaction. About 0% of front desk agent openings tied to Pennsylvania are remote or hybrid as of August 2026, and those positions tend to be in virtual receptionist or administrative coordination roles rather than traditional hotel or clinic front desk work.
How can I get hired as a front desk agent in Pennsylvania with little or no experience?
The most realistic entry path is applying for receptionist or guest services associate roles at Pennsylvania hotel groups and large health systems, many of which hire without prior industry experience. UPMC and Penn Medicine run administrative support pipelines that bring in candidates from adjacent roles such as customer service representative or retail associate. Completing a short medical office or hospitality program at a Pennsylvania community college and earning a customer service certification gives candidates a clear edge in competitive markets like Philadelphia and Pittsburgh.
Where can I find and apply to front desk agent jobs in Pennsylvania?
You can find and apply to front desk agent jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings. Search the listings, find the roles that match your background and location, and apply directly to the ones that fit.
See All 42 Front Desk Agent Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Front Desk Agent Jobs