Front Desk Agent Jobs in Pennsylvania
Front Desk Agent jobs in Pennsylvania are concentrated in hospitality, healthcare, and property management, with steady demand at every level from entry-level reception to senior guest services roles. Philadelphia, Pittsburgh, and Allentown are the largest hiring markets, anchored by employers such as Marriott International, UPMC, and Penn Medicine. The most sought-after specialties are hotel front desk operations, medical office reception, and corporate concierge services. See the openings below and apply to the ones that match your experience.
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Showing 5 of 94+ Front Desk Agent jobs
Forge ahead with the top hospitality team around and navigate our guests through their journey in the hotel, restaurant, bar, downtown Pittsburgh, and beyond. There are many moving pieces to the operation. With attention to detail, empathy and multi-tasking abilities you could be the perfect fit. Could this be where you belong?
At Sage we create a culture of belonging. Our team members serve with creativity and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
- Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Maintains a friendly, cheerful and courteous demeanor at all times.
Experience
Knowledge/Skills
- Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
- Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
- Must be fluent in oral and written English.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
- Must be able to read written communiques and monochrome computer screen.
- Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
- 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
- Mobility - must be able to reach all areas of hotel to assist clients.
- Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
- Medical, Dental, & Vision Insurance
- 401(k) with 100% Employer Match
- Paid Vacation and Sick Time
- Complimentary Employee Meals
- Hotel Discounts (Both Marriott and Sage Portfolios)
- Eligible for Referral Bonuses
- Incentive Programs
- Cell Phone Discounts
Forge ahead with the top hospitality team around and navigate our guests through their journey in the hotel, restaurant, bar, downtown Pittsburgh, and beyond. There are many moving pieces to the operation. With attention to detail, empathy and multi-tasking abilities you could be the perfect fit. Could this be where you belong?
At Sage we create a culture of belonging. Our team members serve with creativity and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
- Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Maintains a friendly, cheerful and courteous demeanor at all times.
Experience
Knowledge/Skills
- Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
- Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
- Must be fluent in oral and written English.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
- Must be able to read written communiques and monochrome computer screen.
- Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
- 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
- Mobility - must be able to reach all areas of hotel to assist clients.
- Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
- Medical, Dental, & Vision Insurance
- 401(k) with 100% Employer Match
- Paid Vacation and Sick Time
- Complimentary Employee Meals
- Hotel Discounts (Both Marriott and Sage Portfolios)
- Eligible for Referral Bonuses
- Incentive Programs
- Cell Phone Discounts
See All 94 Front Desk Agent Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Front Desk Agent JobsFront Desk Agent Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Front Desk Agent Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
What Pennsylvania Employers Look For
The qualifications that appear most often in front desk agent jobs across Pennsylvania.
- High school diploma or GED required by most Pennsylvania front desk employers
- One or more years of customer service or reception experience strongly preferred
- Proficiency with property management or electronic health record software expected
- Strong verbal communication skills in English required across all Pennsylvania settings
- Ability to work rotating shifts including weekends and holidays in hospitality roles
- Professional appearance and conflict-resolution skills emphasized by Pennsylvania employers
Front Desk Agent Jobs in Pennsylvania: Frequently Asked Questions
How do you become a front desk agent in Pennsylvania?
Most front desk agent positions in Pennsylvania require a high school diploma or equivalent and no state-issued license. Employers in healthcare settings may require completion of a medical office administration program at a Pennsylvania community college such as Community College of Philadelphia or HACC. Hospitality employers, including hotel groups based in Philadelphia and Pittsburgh, typically train new hires on-site, so a customer service background and a professional demeanor carry more weight than formal credentials.
Which companies hire front desk agents in Pennsylvania?
Pennsylvania front desk agent roles are posted by Highgate, MCR Hotels, and Hampton by Hilton and others right now, based on current listings on Migrate Mate as of September 2026. Pennsylvania's large academic medical centers, regional hotel groups, and corporate office campuses are among the most consistent sources of front desk openings statewide.
Which Pennsylvania cities have the most front desk agent jobs?
Pittsburgh, Philadelphia, and Harrisburg account for the most front desk agent openings in Pennsylvania. Philadelphia leads because of its dense concentration of hospitals, hotels, and corporate headquarters, while Pittsburgh draws strong demand from its healthcare and university sectors, and Allentown reflects growth in the Lehigh Valley's expanding hospitality and medical office markets.
Are there remote front desk agent jobs in Pennsylvania?
Yes, but they're rare. Front desk agent work is largely on-site by nature, requiring in-person guest or patient interaction. About 0% of front desk agent openings tied to Pennsylvania are remote or hybrid as of September 2026, and those positions tend to be in virtual receptionist or administrative coordination roles rather than traditional hotel or clinic front desk work.
How can I get hired as a front desk agent in Pennsylvania with little or no experience?
The most realistic entry path is applying for receptionist or guest services associate roles at Pennsylvania hotel groups and large health systems, many of which hire without prior industry experience. UPMC and Penn Medicine run administrative support pipelines that bring in candidates from adjacent roles such as customer service representative or retail associate. Completing a short medical office or hospitality program at a Pennsylvania community college and earning a customer service certification gives candidates a clear edge in competitive markets like Philadelphia and Pittsburgh.
Where can I find and apply to front desk agent jobs in Pennsylvania?
You can find and apply to front desk agent jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings. Search the listings, find the roles that match your background and location, and apply directly to the ones that fit.
See All 94 Front Desk Agent Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Front Desk Agent Jobs