Front Desk Agent Jobs in Pennsylvania
Front Desk Agent jobs in Pennsylvania are concentrated in hospitality, healthcare, and property management, with steady demand at every level from entry-level reception to senior guest services roles. Philadelphia, Pittsburgh, and Allentown are the largest hiring markets, anchored by employers such as Marriott International, UPMC, and Penn Medicine. The most sought-after specialties are hotel front desk operations, medical office reception, and corporate concierge services. See the openings below and apply to the ones that match your experience.
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Showing 5 of 80+ Front Desk Agent jobs
About Us
SpringHill Suites Pittsburgh Bakery Square hotel is trendy and modern, located in the innovative lifestyle Bakery Square Complex in Pittsburgh's East End. SpringHill Suites Pittsburgh Bakery Square is just minutes to Carnegie Mellon University, University of Pittsburgh, Pittsburgh Zoo & PPG Aquarium, and RIDC Park. Whether you want to build a hospitality career or work your way through college, you can be part of a passionate team that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Compensation
Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? NoOverview
Assist guests with arrival and departure from hotel, while providing positive guests experiences.Essential Duties and Responsibilities
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. •Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. •Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
Hotel experience preferred.
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
About Us
SpringHill Suites Pittsburgh Bakery Square hotel is trendy and modern, located in the innovative lifestyle Bakery Square Complex in Pittsburgh's East End. SpringHill Suites Pittsburgh Bakery Square is just minutes to Carnegie Mellon University, University of Pittsburgh, Pittsburgh Zoo & PPG Aquarium, and RIDC Park. Whether you want to build a hospitality career or work your way through college, you can be part of a passionate team that has fun, works hard, and loves one another. When you join the HEI family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Compensation
Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? NoOverview
Assist guests with arrival and departure from hotel, while providing positive guests experiences.Essential Duties and Responsibilities
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. •Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. •Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
Hotel experience preferred.
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
See All 80 Front Desk Agent Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Front Desk Agent JobsFront Desk Agent Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Front Desk Agent Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
What Pennsylvania Employers Look For
The qualifications that appear most often in front desk agent jobs across Pennsylvania.
- High school diploma or GED required by most Pennsylvania front desk employers
- One or more years of customer service or reception experience strongly preferred
- Proficiency with property management or electronic health record software expected
- Strong verbal communication skills in English required across all Pennsylvania settings
- Ability to work rotating shifts including weekends and holidays in hospitality roles
- Professional appearance and conflict-resolution skills emphasized by Pennsylvania employers
Front Desk Agent Jobs in Pennsylvania: Frequently Asked Questions
How do you become a front desk agent in Pennsylvania?
Most front desk agent positions in Pennsylvania require a high school diploma or equivalent and no state-issued license. Employers in healthcare settings may require completion of a medical office administration program at a Pennsylvania community college such as Community College of Philadelphia or HACC. Hospitality employers, including hotel groups based in Philadelphia and Pittsburgh, typically train new hires on-site, so a customer service background and a professional demeanor carry more weight than formal credentials.
Which companies hire front desk agents in Pennsylvania?
Pennsylvania front desk agent roles are posted by Shaner Hotel, Hampton by Hilton, and HEI Hotels & Resorts and others right now, based on current listings on Migrate Mate as of November 2026. Pennsylvania's large academic medical centers, regional hotel groups, and corporate office campuses are among the most consistent sources of front desk openings statewide.
Which Pennsylvania cities have the most front desk agent jobs?
Pittsburgh, Philadelphia, and Bethlehem account for the most front desk agent openings in Pennsylvania. Philadelphia leads because of its dense concentration of hospitals, hotels, and corporate headquarters, while Pittsburgh draws strong demand from its healthcare and university sectors, and Allentown reflects growth in the Lehigh Valley's expanding hospitality and medical office markets.
Are there remote front desk agent jobs in Pennsylvania?
Yes, but they're rare. Front desk agent work is largely on-site by nature, requiring in-person guest or patient interaction. About 0% of front desk agent openings tied to Pennsylvania are remote or hybrid as of November 2026, and those positions tend to be in virtual receptionist or administrative coordination roles rather than traditional hotel or clinic front desk work.
How can I get hired as a front desk agent in Pennsylvania with little or no experience?
The most realistic entry path is applying for receptionist or guest services associate roles at Pennsylvania hotel groups and large health systems, many of which hire without prior industry experience. UPMC and Penn Medicine run administrative support pipelines that bring in candidates from adjacent roles such as customer service representative or retail associate. Completing a short medical office or hospitality program at a Pennsylvania community college and earning a customer service certification gives candidates a clear edge in competitive markets like Philadelphia and Pittsburgh.
Where can I find and apply to front desk agent jobs in Pennsylvania?
You can find and apply to front desk agent jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings. Search the listings, find the roles that match your background and location, and apply directly to the ones that fit.
See All 80 Front Desk Agent Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Front Desk Agent Jobs