Front Desk Agent Jobs in Tennessee
Front Desk Agent jobs in Tennessee are concentrated in Nashville, Memphis, and Knoxville, where hospitality, healthcare, and corporate sectors drive steady demand for both entry-level and experienced candidates. Major employers with a lasting presence in Tennessee include Marriott-affiliated properties, HCA Healthcare, and Hilton Hotels, all of which maintain ongoing front desk staffing needs. Guest services, hotel front office operations, and medical office reception are among the most in-demand specialties across the state. Find a role that fits below and apply directly.
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Job Overview
We are seeking an energetic, dependable, and service-oriented Front Desk Agent to join our hospitality team at Hilton Cumberland House. This role offers an opportunity to create exceptional guest experiences in a luxury hotel environment where professionalism, attention to detail, and genuine hospitality are essential.
The ideal candidate will serve as a welcoming first point of contact for guests, ensuring smooth check-in and check-out experiences while providing personalized service. This position will also include part-time Night Audit shifts, requiring the ability to work independently overnight, reconcile daily transactions, complete audit procedures, and prepare accurate reports for management.
Duties and Responsibilities
- Welcome guests warmly and provide a polished, professional first impression.
- Process guest check-ins and check-outs accurately and efficiently using hotel property management software.
- Respond to guest inquiries, requests, and concerns with professionalism and a solution-oriented approach.
- Operate multi-line phone systems and maintain excellent phone etiquette.
- Manage reservations, guest records, billing transactions, and room assignments accurately.
- Coordinate with housekeeping, maintenance, food and beverage, and other departments to meet guest needs.
- Deliver personalized service while maintaining Hilton brand standards and luxury hospitality expectations.
- Complete part-time Night Audit shifts, including balancing daily transactions, reconciling accounts, and reviewing financial activity.
- Prepare and distribute daily reports and ensure accurate completion of audit documentation.
- Monitor overnight hotel activity, respond to guest needs, and maintain a safe, welcoming environment.
- Communicate important updates, unresolved issues, and operational concerns to the appropriate management team.
- Maintain a clean, organized, and professional front desk environment.
Skills and Qualifications
- Previous hotel, hospitality, customer service, or front desk experience preferred.
- Strong communication, organization, and problem-solving skills.
- Professional demeanor with a friendly, approachable attitude.
- Excellent attention to detail, particularly with guest information and financial transactions.
- Ability to multitask and remain composed in a fast-paced environment.
- Basic computer proficiency and willingness to learn hotel operating systems.
- Ability to work independently during overnight shifts and follow established procedures.
- Flexibility to work part-time Night Audit hours, including overnight, weekend, and holiday shifts as scheduled.
- Commitment to exceptional guest service, teamwork, and Hilton service standards.
Join Our Team
At Hilton Cumberland House, hospitality is more than a transaction—it's about creating memorable experiences for every guest. We are looking for someone who takes pride in their work, values teamwork, and understands the importance of making every guest feel welcome.
If you are dependable, detail-oriented, and passionate about hospitality, we invite you to join our team and grow your career with us.
Pay: $15.00 - $16.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
See All 78 Front Desk Agent Jobs in Tennessee
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Find Front Desk Agent JobsFront Desk Agent Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Front Desk Agent Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
What Tennessee Employers Look For
The qualifications that appear most often in front desk agent jobs across Tennessee.
- High school diploma or GED required by most Tennessee employers
- One or more years of customer service or reception experience preferred
- Proficiency with property management or front office software systems
- Strong verbal communication skills for guest and patient interactions
- Ability to work flexible shifts including evenings, weekends, and holidays
- Basic computer skills including email, scheduling, and data entry platforms
Front Desk Agent Jobs in Tennessee: Frequently Asked Questions
How do you become a front desk agent in Tennessee?
Most front desk agent roles in Tennessee require a high school diploma or equivalent and no state-issued license. Employers in hospitality typically train candidates on property management systems during onboarding, while medical office front desk positions may prefer candidates who have completed a medical administrative assistant program at a Tennessee community college such as Nashville State or Pellissippi State. A certification in hospitality or medical office administration strengthens candidacy.
Which companies hire front desk agents in Tennessee?
Tennessee front desk agent roles are posted by Hospitality Ventures Management, MCR Hotels, and Aimbridge Hospitality and others right now, based on current listings on Migrate Mate as of November 2026. Tennessee's mix of major hotel brands, large healthcare systems, and growing corporate campuses keeps front desk demand consistent year-round.
Which Tennessee cities have the most front desk agent jobs?
Nashville, Memphis, and Smyrna have the most front desk agent openings in Tennessee. Nashville leads due to its booming tourism and healthcare industries, while Memphis and Knoxville are supported by major hotel portfolios, medical centers, and university campuses that collectively generate continuous front office staffing needs across the state.
Are there remote front desk agent jobs in Tennessee?
Yes, but they're rare. About 0% of front desk agent openings tied to Tennessee are remote or hybrid as of November 2026, reflecting the predominantly on-site nature of the role. The portions of the work most likely to be done remotely include virtual receptionist functions and phone-based reservation or scheduling support for multi-property hospitality groups.
How can I get hired as a front desk agent in Tennessee with little or no experience?
The most realistic entry path is applying directly to hotel properties or medical offices that advertise on-the-job training. Large Tennessee hospitality employers like Marriott-branded downtown Nashville hotels often hire candidates moving from retail or food service backgrounds into guest services associate roles. For healthcare front desk positions, completing a short medical administrative assistant certificate at a Tennessee community college and applying for patient service representative openings at HCA Healthcare or Vanderbilt Health locations gives candidates a concrete credential advantage.
Where can I find and apply to front desk agent jobs in Tennessee?
You can find and apply to front desk agent jobs in Tennessee on Migrate Mate, which lists current Tennessee openings from employers across the state. Search the available roles, find the ones that fit your background and preferred location, and apply directly without creating a profile or signing up.
See All 78 Front Desk Agent Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
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