Customer Experience Manager Jobs in Tennessee
Customer Experience Manager jobs in Tennessee are in steady demand, with concentrated hiring in retail and e-commerce, healthcare services, financial services, and logistics, covering roles from entry-level customer success coordinator through senior director of customer experience. Nashville, Memphis, and Knoxville lead hiring activity, and established employers like HCA Healthcare, FedEx, and Dollar General regularly seek customer experience managers to support their large customer-facing operations. The most in-demand specialties include digital customer journey optimization, voice-of-customer program management, and contact center strategy. Find a role that fits below and apply directly.
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Showing 5 of 24+ Customer Experience Manager jobs
West Star is the fastest growing maintenance repair organization in the industry, and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.
When you join our team, we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.
What you can expect as a Director of Project Management and Customer Experience at West Star:
This position requires a comprehensive understanding of business aviation maintenance, avionics, and aircraft modifications, combined with advanced leadership capability in project management and customer experience. The role serves as a primary customer interface and provides strategic oversight of project management and customer experience functions at the site.
Responsibilities include direct customer engagement and support; coordination with department managers, technicians, and support teams; and leadership of customer communication, escalation management, and recovery efforts for complex or high-sensitivity projects. The position requires the ability to work independently and provide executive-level oversight of large, complex, or high-visibility aircraft projects. Job duties will include oversight of work order processing, customer coordination for squawk approval and deposits, and ensuring timely and accurate project closure. Coordination of large projects, leadership of Project Managers, and consistent delivery of exceptional customer experience are critical to success in this role.
ESSENTIAL FUNCTIONS
You will be ESSENTIAL to many FUNCTIONS including:
- Review all incoming aircraft SOFs and assign a Project Manager as required.
- Lead the Project Management team by advancing new processes and refining existing ones.
- Mentor and develop Project Managers by modeling effective leadership in complex, time-sensitive, and high-pressure customer situations.
- Provide strategic leadership and oversight of the site Customer Experience team, ensuring consistent execution of customer communication standards and service expectations.
- Own and manage the customer escalation framework, including escalation thresholds, response protocols, cross-functional coordination, and leadership visibility.
- Lead customer recovery and resolution efforts for escalated projects, including post-delivery engagement with customers providing critical feedback or expressing dissatisfaction.
- Serve as the primary resource for high-risk, high-visibility projects, including aircraft returning after a previous negative experience, ensuring enhanced oversight and proactive customer engagement.
- Collaborate with site leadership and support functions to identify recurring customer experience issues and drive corrective actions and continuous improvement initiatives.
- Provide strategic leadership over the end-to-end customer journey, shaping and improving the experience from quote acceptance through post-delivery by setting direction and optimizing processes.
- Engage with customers across project management, pricing, and support touchpoints to ensure a seamless and positive experience.
- Assist as necessary with Sales and Contracts Departments for assigned aircraft.
- Any other job-related duties as assigned by management.
What you’ll need to bring with you:
Your Education:
A High school diploma or equivalent.
Airframe and Powerplant License beneficial.
Aviation specific training is a benefit.
College education or degree beneficial.
Management, leadership, and customer service training are beneficial.
A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.
Your Experience:
5-10 years prior experience in business aviation operations, with direct exposure to maintenance, avionics, or modification environments.
Proven experience managing customer relationships in an MRO environment, aligning scope, schedule, and cost expectations.
Hands-on experience with FAA documentation, regulatory compliance requirements, and maintenance recordkeeping.
Proven involvement in work order lifecycle management, including estimate review, change approvals, billing coordination, and closeout.
Track record of working with internal teams and customers to resolve issues, manage expectations, and deliver high-quality service.
Your Initiative:
We’re looking for team players who are self-motivated and able to perform in a fast-paced environment where working under specific deadlines and time constraints will be common. Must be well organized, have a high attention to detail, strong written/verbal/analytical and interpersonal skills and follow all company/FAA safety rules and guidelines.
Your Sense of Responsibility:
Perform all work in accordance with Federal Aviation Administration guidelines.
Follow all company and safety rules during performance of duties.
Maintain customer-oriented work habits.
Direct the work and flow of multiple projects.
Assistance in completion of work orders, FAA paperwork and billing items.
Some travel may be required.
Other particulars:
Physical Requirements
Lifts 50 lbs.
Routine walking, bending, squatting, sitting and use of stairs.
Routing or repetitive physical motion with arms and hands.
Basic personal computer operations.
Mental Requirements
Work with others in a professional manner.
Prioritize workload.
Coordinate projects.
Extensive customer contact skills.
Understanding and implementation of regulations and guidelines.
Supervision
Work with minimal supervision.
Work with other project managers coordinating projects in a cooperative manner.
Working Conditions
The majority of work will be accomplished in an office environment.
Will also work in a hangar environment which can include varied temperatures from very hot to very cold.
Some varied positions in and around aircraft.
Equipment Used
Personal computer
West Star is the fastest growing maintenance repair organization in the industry, and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.
When you join our team, we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.
What you can expect as a Director of Project Management and Customer Experience at West Star:
This position requires a comprehensive understanding of business aviation maintenance, avionics, and aircraft modifications, combined with advanced leadership capability in project management and customer experience. The role serves as a primary customer interface and provides strategic oversight of project management and customer experience functions at the site.
Responsibilities include direct customer engagement and support; coordination with department managers, technicians, and support teams; and leadership of customer communication, escalation management, and recovery efforts for complex or high-sensitivity projects. The position requires the ability to work independently and provide executive-level oversight of large, complex, or high-visibility aircraft projects. Job duties will include oversight of work order processing, customer coordination for squawk approval and deposits, and ensuring timely and accurate project closure. Coordination of large projects, leadership of Project Managers, and consistent delivery of exceptional customer experience are critical to success in this role.
ESSENTIAL FUNCTIONS
You will be ESSENTIAL to many FUNCTIONS including:
- Review all incoming aircraft SOFs and assign a Project Manager as required.
- Lead the Project Management team by advancing new processes and refining existing ones.
- Mentor and develop Project Managers by modeling effective leadership in complex, time-sensitive, and high-pressure customer situations.
- Provide strategic leadership and oversight of the site Customer Experience team, ensuring consistent execution of customer communication standards and service expectations.
- Own and manage the customer escalation framework, including escalation thresholds, response protocols, cross-functional coordination, and leadership visibility.
- Lead customer recovery and resolution efforts for escalated projects, including post-delivery engagement with customers providing critical feedback or expressing dissatisfaction.
- Serve as the primary resource for high-risk, high-visibility projects, including aircraft returning after a previous negative experience, ensuring enhanced oversight and proactive customer engagement.
- Collaborate with site leadership and support functions to identify recurring customer experience issues and drive corrective actions and continuous improvement initiatives.
- Provide strategic leadership over the end-to-end customer journey, shaping and improving the experience from quote acceptance through post-delivery by setting direction and optimizing processes.
- Engage with customers across project management, pricing, and support touchpoints to ensure a seamless and positive experience.
- Assist as necessary with Sales and Contracts Departments for assigned aircraft.
- Any other job-related duties as assigned by management.
What you’ll need to bring with you:
Your Education:
A High school diploma or equivalent.
Airframe and Powerplant License beneficial.
Aviation specific training is a benefit.
College education or degree beneficial.
Management, leadership, and customer service training are beneficial.
A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.
Your Experience:
5-10 years prior experience in business aviation operations, with direct exposure to maintenance, avionics, or modification environments.
Proven experience managing customer relationships in an MRO environment, aligning scope, schedule, and cost expectations.
Hands-on experience with FAA documentation, regulatory compliance requirements, and maintenance recordkeeping.
Proven involvement in work order lifecycle management, including estimate review, change approvals, billing coordination, and closeout.
Track record of working with internal teams and customers to resolve issues, manage expectations, and deliver high-quality service.
Your Initiative:
We’re looking for team players who are self-motivated and able to perform in a fast-paced environment where working under specific deadlines and time constraints will be common. Must be well organized, have a high attention to detail, strong written/verbal/analytical and interpersonal skills and follow all company/FAA safety rules and guidelines.
Your Sense of Responsibility:
Perform all work in accordance with Federal Aviation Administration guidelines.
Follow all company and safety rules during performance of duties.
Maintain customer-oriented work habits.
Direct the work and flow of multiple projects.
Assistance in completion of work orders, FAA paperwork and billing items.
Some travel may be required.
Other particulars:
Physical Requirements
Lifts 50 lbs.
Routine walking, bending, squatting, sitting and use of stairs.
Routing or repetitive physical motion with arms and hands.
Basic personal computer operations.
Mental Requirements
Work with others in a professional manner.
Prioritize workload.
Coordinate projects.
Extensive customer contact skills.
Understanding and implementation of regulations and guidelines.
Supervision
Work with minimal supervision.
Work with other project managers coordinating projects in a cooperative manner.
Working Conditions
The majority of work will be accomplished in an office environment.
Will also work in a hangar environment which can include varied temperatures from very hot to very cold.
Some varied positions in and around aircraft.
Equipment Used
Personal computer
See All 24 Customer Experience Manager Jobs in Tennessee
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Find JobsCustomer Experience Manager Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Customer Experience Manager Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
What Tennessee Employers Look For
The qualifications that appear most often in customer experience manager jobs across Tennessee.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years of customer experience, customer success, or service operations experience
- Demonstrated ability to build and lead cross-functional teams toward customer satisfaction goals
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Zendesk
- Experience using customer feedback and data analytics tools to drive measurable improvements
- Strong written and verbal communication skills for stakeholder reporting and team coaching
Customer Experience Manager Jobs in Tennessee: Frequently Asked Questions
How do you become a customer experience manager in Tennessee?
Customer experience manager roles in Tennessee do not require a state-issued license or certification. Most employers look for a bachelor's degree in business, marketing, or communications combined with progressive experience in customer-facing roles. Tennessee-based employers in healthcare, retail, and logistics often promote from within, so starting in a customer service coordinator or account manager role at a large Nashville or Memphis employer is a common and realistic path.
Which companies hire customer experience managers in Tennessee?
Employers hiring customer experience managers in Tennessee right now include Five Below, TJ Maxx, and Amazon, based on current listings on Migrate Mate as of November 2026. Tennessee's mix of major healthcare systems, national retailers headquartered in the state, and large logistics operations means consistent demand for this role across multiple industries.
Which Tennessee cities have the most customer experience manager jobs?
Nashville, Germantown, and Alcoa have the most customer experience manager openings in Tennessee. Nashville dominates because of its dense concentration of healthcare corporations, financial services firms, and corporate headquarters, while Memphis draws demand from logistics and distribution giants with large customer operations, and Knoxville reflects growth in retail and regional business services.
Are there remote customer experience manager jobs in Tennessee?
Yes, and more than many management roles, since customer experience work is largely desk-based and data-driven. About 60% of customer experience manager openings tied to Tennessee are remote or hybrid as of November 2026, reflecting how broadly this role translates to distributed work. Program management, voice-of-customer analysis, and digital journey strategy are the sub-areas most commonly offered in fully remote arrangements.
How can I get hired as a customer experience manager in Tennessee with little or no experience?
The most realistic entry path is securing a customer service team lead or associate coordinator role at a large Tennessee employer and building toward a manager title internally. HCA Healthcare, FedEx, and Dollar General all run structured development programs that move high-performing frontline staff into operations and experience management tracks. Earning a Certified Customer Experience Professional credential and building a portfolio of measurable service improvements strengthens any application for a first formal manager role.
Where can I find and apply to customer experience manager jobs in Tennessee?
You can find and apply to customer experience manager jobs in Tennessee on Migrate Mate, which lists current Tennessee openings across Nashville, Memphis, Knoxville, and other markets. Search the listings to see roles that match your experience level and industry, then apply directly to the ones that fit.
See All 24 Customer Experience Manager Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
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