Customer Experience Manager Jobs in Tennessee
Customer Experience Manager jobs in Tennessee are in steady demand, with concentrated hiring in retail and e-commerce, healthcare services, financial services, and logistics, covering roles from entry-level customer success coordinator through senior director of customer experience. Nashville, Memphis, and Knoxville lead hiring activity, and established employers like HCA Healthcare, FedEx, and Dollar General regularly seek customer experience managers to support their large customer-facing operations. The most in-demand specialties include digital customer journey optimization, voice-of-customer program management, and contact center strategy. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 24+ Customer Experience Manager jobs
Job Summary:
As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve issues and is both empathetic and understanding of doing what is right for the customer. To be successful in this role, you must have the ability to effectively multi-task and manage your work as well as learn new software and applications.
Job Responsibilities:
- Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns
- Meet individual and team customer focused goals
- Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
- Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values
- Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
- Assist with special projects within our Retail Operations and E-Commerce Departments
Job Requirements:
- 1-2 years of customer service/call center experience; 1 year of retail experience preferred
- High school diploma or equivalent, some college preferred.
- Proficient in Microsoft Office; especially Word and Excel
- Ability to quickly learn new software and applications
- Excellent verbal and written communication skills
- Follow procedures in place with minimal error
- Ability to manage work and effectively multi-task
- Use effective interpersonal skills and customer focused attitude to contribute to the success of the team
- Must be able to work a scheduled shift between the hours of 7:00am and 7:00pm Monday - Friday and an occasional Saturday shift from 9:00am to 2:00pm.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Job Summary:
As the Customer Experience Specialist I, you will be responsible for providing prompt and intermediate support to Johnston & Murphy customers, and Johnston & Murphy retail locations across the US. The ideal candidate has excellent verbal and written communication skills, is a problem solver with the ability to think creatively to resolve issues and is both empathetic and understanding of doing what is right for the customer. To be successful in this role, you must have the ability to effectively multi-task and manage your work as well as learn new software and applications.
Job Responsibilities:
- Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns
- Meet individual and team customer focused goals
- Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
- Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values
- Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
- Assist with special projects within our Retail Operations and E-Commerce Departments
Job Requirements:
- 1-2 years of customer service/call center experience; 1 year of retail experience preferred
- High school diploma or equivalent, some college preferred.
- Proficient in Microsoft Office; especially Word and Excel
- Ability to quickly learn new software and applications
- Excellent verbal and written communication skills
- Follow procedures in place with minimal error
- Ability to manage work and effectively multi-task
- Use effective interpersonal skills and customer focused attitude to contribute to the success of the team
- Must be able to work a scheduled shift between the hours of 7:00am and 7:00pm Monday - Friday and an occasional Saturday shift from 9:00am to 2:00pm.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 24 Customer Experience Manager Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in Tennessee
Where Tennessee roles are concentrated, by current openings.
Customer Experience Manager Job Market in Tennessee
A snapshot from current Tennessee openings, updated as new roles post.
Who's Hiring
What Tennessee Employers Look For
The qualifications that appear most often in customer experience manager jobs across Tennessee.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years of customer experience, customer success, or service operations experience
- Demonstrated ability to build and lead cross-functional teams toward customer satisfaction goals
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Zendesk
- Experience using customer feedback and data analytics tools to drive measurable improvements
- Strong written and verbal communication skills for stakeholder reporting and team coaching
Customer Experience Manager Jobs in Tennessee: Frequently Asked Questions
How do you become a customer experience manager in Tennessee?
Customer experience manager roles in Tennessee do not require a state-issued license or certification. Most employers look for a bachelor's degree in business, marketing, or communications combined with progressive experience in customer-facing roles. Tennessee-based employers in healthcare, retail, and logistics often promote from within, so starting in a customer service coordinator or account manager role at a large Nashville or Memphis employer is a common and realistic path.
Which companies hire customer experience managers in Tennessee?
Employers hiring customer experience managers in Tennessee right now include Genesco, Huntington Bank, and Amazon, based on current listings on Migrate Mate as of September 2026. Tennessee's mix of major healthcare systems, national retailers headquartered in the state, and large logistics operations means consistent demand for this role across multiple industries.
Which Tennessee cities have the most customer experience manager jobs?
Nashville, Memphis, and Knoxville have the most customer experience manager openings in Tennessee. Nashville dominates because of its dense concentration of healthcare corporations, financial services firms, and corporate headquarters, while Memphis draws demand from logistics and distribution giants with large customer operations, and Knoxville reflects growth in retail and regional business services.
Are there remote customer experience manager jobs in Tennessee?
Yes, and more than many management roles, since customer experience work is largely desk-based and data-driven. About 80% of customer experience manager openings tied to Tennessee are remote or hybrid as of September 2026, reflecting how broadly this role translates to distributed work. Program management, voice-of-customer analysis, and digital journey strategy are the sub-areas most commonly offered in fully remote arrangements.
How can I get hired as a customer experience manager in Tennessee with little or no experience?
The most realistic entry path is securing a customer service team lead or associate coordinator role at a large Tennessee employer and building toward a manager title internally. HCA Healthcare, FedEx, and Dollar General all run structured development programs that move high-performing frontline staff into operations and experience management tracks. Earning a Certified Customer Experience Professional credential and building a portfolio of measurable service improvements strengthens any application for a first formal manager role.
Where can I find and apply to customer experience manager jobs in Tennessee?
You can find and apply to customer experience manager jobs in Tennessee on Migrate Mate, which lists current Tennessee openings across Nashville, Memphis, Knoxville, and other markets. Search the listings to see roles that match your experience level and industry, then apply directly to the ones that fit.
See All 24 Customer Experience Manager Jobs in Tennessee
Find roles in Tennessee that match your experience and apply in just a few clicks.
Find Jobs