Customer Experience Manager Jobs in North Carolina
Customer Experience Manager jobs in North Carolina are in steady demand, with strong hiring concentrated in financial services, healthcare, retail, and technology sectors and openings at every level from associate to senior director. Charlotte, Raleigh, and Greensboro are the busiest hiring markets, home to major employers like Bank of America, Duke Energy, and Lowe's that consistently staff customer experience and service leadership roles. The most sought-after specialties include digital customer journey management, voice-of-customer program leadership, and omnichannel service strategy. Find a role that fits below and apply directly.
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Showing 5 of 45+ Customer Experience Manager jobs
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We’re Looking For: You.
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
118 S. Sharon Amity RoadLocation:
USA Marshalls Store 0110 Charlotte NC This position has a starting pay range of USD $14.25 to $14.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We’re Looking For: You.
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
118 S. Sharon Amity RoadLocation:
USA Marshalls Store 0110 Charlotte NC This position has a starting pay range of USD $14.25 to $14.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.See All 45 Customer Experience Manager Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Manager Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Customer Experience Manager Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
- Electronics & Hardware
- Banking & Financial Services
What North Carolina Employers Look For
The qualifications that appear most often in customer experience manager jobs across North Carolina.
- Bachelor's degree in business, marketing, communications, or a related field required
- Three or more years leading customer experience or service operations teams
- Demonstrated ability to design and improve end-to-end customer journey programs
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Experience analyzing customer satisfaction metrics including NPS, CSAT, and CES
- Strong cross-functional collaboration skills with product, sales, and operations teams
Customer Experience Manager Jobs in North Carolina: Frequently Asked Questions
How do you become a customer experience manager in North Carolina?
There is no state-issued license required to work as a customer experience manager in North Carolina. Most employers look for a bachelor's degree in business, marketing, or communications alongside several years in customer service, account management, or operations roles. Building experience with CRM tools, voice-of-customer programs, and team leadership is the most reliable path. Certifications from organizations like the Customer Experience Professionals Association can strengthen a candidate's profile with North Carolina employers.
Which companies hire customer experience managers in North Carolina?
Employers hiring customer experience managers in North Carolina right now include MAERSK, Cisco, and Five Below, based on current listings on Migrate Mate as of September 2026. North Carolina's concentration of financial services headquarters, major healthcare systems, and retail corporate offices means consistent demand for this role across multiple industries.
Which North Carolina cities have the most customer experience manager jobs?
Charlotte, Durham, and Research Triangle Park have the most customer experience manager openings in North Carolina. Charlotte dominates due to its large financial services and corporate headquarters base, while Raleigh's growing technology and healthcare sectors drive strong demand, and Greensboro's logistics and manufacturing presence creates steady openings tied to B2B and consumer-facing operations.
Are there remote customer experience manager jobs in North Carolina?
Yes, and more than most fields. About 67% of customer experience manager openings tied to North Carolina are remote or hybrid as of September 2026, reflecting how much of the role centers on digital tools, data analysis, and cross-functional communication rather than physical presence. Program strategy, journey mapping, and voice-of-customer analysis roles are the most likely to be offered remotely.
How can I get hired as a customer experience manager in North Carolina with little or no experience?
The most realistic entry path is moving into a customer experience coordinator or associate role from an adjacent position such as customer service representative, account coordinator, or marketing analyst. Large North Carolina employers like Bank of America and Lowe's run structured rotational and associate development programs that place early-career candidates into customer-facing leadership tracks. Building a portfolio of process improvement projects and earning a foundational CRM certification can make a candidate competitive for these roles.
Where can I find and apply to customer experience manager jobs in North Carolina?
You can find and apply to customer experience manager jobs in North Carolina on Migrate Mate, which lists current North Carolina openings across industries and experience levels. Find roles that fit your background and apply directly to the ones that match.
See All 45 Customer Experience Manager Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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