Customer Success Representative Jobs in North Carolina
Customer Success Representative jobs in North Carolina are concentrated in Charlotte, Raleigh, and the Research Triangle, where technology, financial services, and healthcare software companies maintain large customer-facing teams. Employers like Red Hat, Fiserv, and Duke Energy regularly hire at every level from entry associate to senior customer success manager. Specialties seeing the strongest demand include SaaS onboarding, enterprise account management, and technical support-adjacent roles tied to the region's growing fintech and health-tech sectors. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 40+ Customer Success Representative jobs
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.
What will you do as a Customer Success Manager at Sealed Air?
At Sealed Air, we are in business to protect, to solve critical packaging challenges, and to make our world better than we found it. The Customer Success Manager plays a key leadership role in delivering that mission - driving customer satisfaction, retention, and growth within our Protective Packaging business.
This position leads a team of Customer Success Partners responsible for ensuring exceptional customer experiences, proactive engagement, and operational excellence. You will develop your team, foster cross-functional collaboration, and champion a customer-first mindset that drives long-term success for both our customers and Sealed Air. This position is located at our Charlotte, NC office and is expected to be in office Monday - Thursday with flexibility to be remote Friday.
Why do we need you?
Team Leadership & Development
- Lead, coach, and develop a high-performing team of Customer Success Partners.
- Foster a collaborative, customer-centric, and results-oriented culture.
- Provide continuous feedback, mentoring, and career development support.
Customer Success & Relationship Management
- Oversee strategic customer accounts, ensuring retention, satisfaction, and value realization.
- Serve as an escalation point for complex issues, driving timely and effective resolution.
- Develop proactive engagement strategies using customer data to identify risks and growth opportunities.
Cross-Functional Collaboration
- Partner with Sales, Supply Chain, and Marketing to deliver seamless customer experiences.
- Advocate for the voice of the customer - using insights to improve products, processes, and service.
- Align Customer Success activities with sales strategies to support upsell and cross-sell initiatives.
Ensure Operational Excellence
- Oversee order management accuracy and communication on changes, delays, and delivery updates.
- Identify and remove process bottlenecks to enhance order-to-payment efficiency.
- Track and analyze key KPIs - including satisfaction, retention, adoption, and revenue impact.
Lead Change & Continuous Improvement
- Champion process enhancements that simplify the customer journey.
- Support organizational change initiatives with clear communication and engagement.
- Promote Sealed Air’s mission, values, and safety standards across the team.
What skills will help you succeed?
- Leadership & Coaching Skills: Proven experience developing and motivating high-performing teams.
- Strategic & Analytical Mindset: Ability to analyze customer data, forecast challenges, and create solutions.
- Strong Communicator: Excellent interpersonal, written, and presentation skills.
- Customer-Centric: Passion for delivering exceptional service and driving customer success.
- Cross-Functional Partner: Skilled at collaboration across Sales, Supply Chain, and other functions.
- Adaptable & Organized: Thrives in dynamic environments with changing priorities.
- Minimum of 3+ years in Customer Success, Account Management, or a related customer-facing role.
- Minimum of 1+ years managing or leading a customer-facing team
- Experience in order and complaint management.
- Proficiency in CRM, ERP (SAP), and Microsoft Office 365.
- High School Diploma or equivalent required. Associate / Bachelor’s degree or equivalent work experience
- Flexibility to support regional/global teams across time zones and holidays.
Requisition id: 57290
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
- Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
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Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.
What will you do as a Customer Success Manager at Sealed Air?
At Sealed Air, we are in business to protect, to solve critical packaging challenges, and to make our world better than we found it. The Customer Success Manager plays a key leadership role in delivering that mission - driving customer satisfaction, retention, and growth within our Protective Packaging business.
This position leads a team of Customer Success Partners responsible for ensuring exceptional customer experiences, proactive engagement, and operational excellence. You will develop your team, foster cross-functional collaboration, and champion a customer-first mindset that drives long-term success for both our customers and Sealed Air. This position is located at our Charlotte, NC office and is expected to be in office Monday - Thursday with flexibility to be remote Friday.
Why do we need you?
Team Leadership & Development
- Lead, coach, and develop a high-performing team of Customer Success Partners.
- Foster a collaborative, customer-centric, and results-oriented culture.
- Provide continuous feedback, mentoring, and career development support.
Customer Success & Relationship Management
- Oversee strategic customer accounts, ensuring retention, satisfaction, and value realization.
- Serve as an escalation point for complex issues, driving timely and effective resolution.
- Develop proactive engagement strategies using customer data to identify risks and growth opportunities.
Cross-Functional Collaboration
- Partner with Sales, Supply Chain, and Marketing to deliver seamless customer experiences.
- Advocate for the voice of the customer - using insights to improve products, processes, and service.
- Align Customer Success activities with sales strategies to support upsell and cross-sell initiatives.
Ensure Operational Excellence
- Oversee order management accuracy and communication on changes, delays, and delivery updates.
- Identify and remove process bottlenecks to enhance order-to-payment efficiency.
- Track and analyze key KPIs - including satisfaction, retention, adoption, and revenue impact.
Lead Change & Continuous Improvement
- Champion process enhancements that simplify the customer journey.
- Support organizational change initiatives with clear communication and engagement.
- Promote Sealed Air’s mission, values, and safety standards across the team.
What skills will help you succeed?
- Leadership & Coaching Skills: Proven experience developing and motivating high-performing teams.
- Strategic & Analytical Mindset: Ability to analyze customer data, forecast challenges, and create solutions.
- Strong Communicator: Excellent interpersonal, written, and presentation skills.
- Customer-Centric: Passion for delivering exceptional service and driving customer success.
- Cross-Functional Partner: Skilled at collaboration across Sales, Supply Chain, and other functions.
- Adaptable & Organized: Thrives in dynamic environments with changing priorities.
- Minimum of 3+ years in Customer Success, Account Management, or a related customer-facing role.
- Minimum of 1+ years managing or leading a customer-facing team
- Experience in order and complaint management.
- Proficiency in CRM, ERP (SAP), and Microsoft Office 365.
- High School Diploma or equivalent required. Associate / Bachelor’s degree or equivalent work experience
- Flexibility to support regional/global teams across time zones and holidays.
Requisition id: 57290
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
- Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
LINK1 MON1
See All 40 Customer Success Representative Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find JobsCustomer Success Representative Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Customer Success Representative Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
What North Carolina Employers Look For
The qualifications that appear most often in customer success representative jobs across North Carolina.
- Bachelor's degree in business, communications, or a related field preferred by most North Carolina employers
- One to three years of customer-facing experience in SaaS, fintech, or healthcare technology
- Demonstrated ability to manage a book of accounts and drive customer retention and renewal
- Proficiency with CRM platforms such as Salesforce or HubSpot used widely across North Carolina offices
- Strong written and verbal communication skills for remote and in-person client engagement
- Experience working cross-functionally with sales and product teams to resolve customer escalations
Customer Success Representative Jobs in North Carolina: Frequently Asked Questions
How do you become a customer success representative in North Carolina?
Customer success representative roles in North Carolina require no state-issued license or exam. Most employers expect a bachelor's degree in business, communications, marketing, or a technical field, though some accept equivalent work experience. The most direct path is building experience in account management, technical support, or inside sales at one of the Charlotte or Research Triangle technology or financial services firms, then moving laterally into a dedicated customer success role.
Which companies hire customer success representatives in North Carolina?
Employers hiring customer success representatives in North Carolina right now include Relay, Cisco, and apexanalytix, based on current listings on Migrate Mate as of November 2026. North Carolina's strong concentration of SaaS, fintech, and health-tech companies means demand for customer success talent is spread across both established headquarters and regional offices.
Which North Carolina cities have the most customer success representative jobs?
Raleigh, Charlotte, and North Carolina have the most customer success representative openings in North Carolina. Charlotte's density of financial services and fintech firms drives the largest share of demand, while Raleigh and Durham benefit from the Research Triangle's concentration of software, life sciences, and cloud technology employers that rely heavily on dedicated customer success teams.
Are there remote customer success representative jobs in North Carolina?
Yes, and more than most fields. About 88% of customer success representative openings tied to North Carolina are remote or hybrid as of November 2026, reflecting how naturally the role fits distributed work. Fully remote positions are most common in enterprise SaaS and cloud software companies headquartered in the Charlotte and Raleigh areas that manage national or global customer portfolios.
How can I get hired as a customer success representative in North Carolina with little or no experience?
The most realistic entry path is a customer support or technical support role at a North Carolina SaaS or fintech company, which many employers treat as a direct pipeline into customer success. Red Hat and other Research Triangle technology employers run associate programs that move strong support performers into customer success within a year. A Salesforce Administrator certification or similar CRM credential gives candidates without direct experience a concrete advantage when applying to Charlotte-area financial technology firms.
Where can I find and apply to customer success representative jobs in North Carolina?
You can find and apply to customer success representative jobs in North Carolina on Migrate Mate, which lists current North Carolina openings across Charlotte, Raleigh, Durham, and beyond. Search the listings for roles that match your experience level and specialty, then apply directly to the ones that fit.
See All 40 Customer Success Representative Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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