Customer Success Engineer Jobs in North Carolina
Customer Success Engineer jobs in North Carolina are active and growing, concentrated in enterprise software, fintech, and cloud services, with openings at every level from associate through senior and principal. The heaviest hiring is in the Research Triangle (Raleigh, Durham, and Chapel Hill), Charlotte, and Greensboro, where companies like Cisco, Red Hat, and SAS Institute maintain significant North Carolina operations and routinely bring on customer success engineers. The most in-demand specialties are SaaS platform onboarding, API integration support, and enterprise account health management. Find a role that fits below and apply directly.
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Showing 5 of 40+ Customer Success Engineer jobs
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.
What will you do as a Customer Success Manager at Sealed Air?
At Sealed Air, we are in business to protect, to solve critical packaging challenges, and to make our world better than we found it. The Customer Success Manager plays a key leadership role in delivering that mission - driving customer satisfaction, retention, and growth within our Protective Packaging business.
This position leads a team of Customer Success Partners responsible for ensuring exceptional customer experiences, proactive engagement, and operational excellence. You will develop your team, foster cross-functional collaboration, and champion a customer-first mindset that drives long-term success for both our customers and Sealed Air. This position is located at our Charlotte, NC office and is expected to be in office Monday - Thursday with flexibility to be remote Friday.
Why do we need you?
Team Leadership & Development
- Lead, coach, and develop a high-performing team of Customer Success Partners.
- Foster a collaborative, customer-centric, and results-oriented culture.
- Provide continuous feedback, mentoring, and career development support.
Customer Success & Relationship Management
- Oversee strategic customer accounts, ensuring retention, satisfaction, and value realization.
- Serve as an escalation point for complex issues, driving timely and effective resolution.
- Develop proactive engagement strategies using customer data to identify risks and growth opportunities.
Cross-Functional Collaboration
- Partner with Sales, Supply Chain, and Marketing to deliver seamless customer experiences.
- Advocate for the voice of the customer - using insights to improve products, processes, and service.
- Align Customer Success activities with sales strategies to support upsell and cross-sell initiatives.
Ensure Operational Excellence
- Oversee order management accuracy and communication on changes, delays, and delivery updates.
- Identify and remove process bottlenecks to enhance order-to-payment efficiency.
- Track and analyze key KPIs - including satisfaction, retention, adoption, and revenue impact.
Lead Change & Continuous Improvement
- Champion process enhancements that simplify the customer journey.
- Support organizational change initiatives with clear communication and engagement.
- Promote Sealed Air’s mission, values, and safety standards across the team.
What skills will help you succeed?
- Leadership & Coaching Skills: Proven experience developing and motivating high-performing teams.
- Strategic & Analytical Mindset: Ability to analyze customer data, forecast challenges, and create solutions.
- Strong Communicator: Excellent interpersonal, written, and presentation skills.
- Customer-Centric: Passion for delivering exceptional service and driving customer success.
- Cross-Functional Partner: Skilled at collaboration across Sales, Supply Chain, and other functions.
- Adaptable & Organized: Thrives in dynamic environments with changing priorities.
- Minimum of 3+ years in Customer Success, Account Management, or a related customer-facing role.
- Minimum of 1+ years managing or leading a customer-facing team
- Experience in order and complaint management.
- Proficiency in CRM, ERP (SAP), and Microsoft Office 365.
- High School Diploma or equivalent required. Associate / Bachelor’s degree or equivalent work experience
- Flexibility to support regional/global teams across time zones and holidays.
Requisition id: 57290
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
- Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
LINK1 MON1
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.
What will you do as a Customer Success Manager at Sealed Air?
At Sealed Air, we are in business to protect, to solve critical packaging challenges, and to make our world better than we found it. The Customer Success Manager plays a key leadership role in delivering that mission - driving customer satisfaction, retention, and growth within our Protective Packaging business.
This position leads a team of Customer Success Partners responsible for ensuring exceptional customer experiences, proactive engagement, and operational excellence. You will develop your team, foster cross-functional collaboration, and champion a customer-first mindset that drives long-term success for both our customers and Sealed Air. This position is located at our Charlotte, NC office and is expected to be in office Monday - Thursday with flexibility to be remote Friday.
Why do we need you?
Team Leadership & Development
- Lead, coach, and develop a high-performing team of Customer Success Partners.
- Foster a collaborative, customer-centric, and results-oriented culture.
- Provide continuous feedback, mentoring, and career development support.
Customer Success & Relationship Management
- Oversee strategic customer accounts, ensuring retention, satisfaction, and value realization.
- Serve as an escalation point for complex issues, driving timely and effective resolution.
- Develop proactive engagement strategies using customer data to identify risks and growth opportunities.
Cross-Functional Collaboration
- Partner with Sales, Supply Chain, and Marketing to deliver seamless customer experiences.
- Advocate for the voice of the customer - using insights to improve products, processes, and service.
- Align Customer Success activities with sales strategies to support upsell and cross-sell initiatives.
Ensure Operational Excellence
- Oversee order management accuracy and communication on changes, delays, and delivery updates.
- Identify and remove process bottlenecks to enhance order-to-payment efficiency.
- Track and analyze key KPIs - including satisfaction, retention, adoption, and revenue impact.
Lead Change & Continuous Improvement
- Champion process enhancements that simplify the customer journey.
- Support organizational change initiatives with clear communication and engagement.
- Promote Sealed Air’s mission, values, and safety standards across the team.
What skills will help you succeed?
- Leadership & Coaching Skills: Proven experience developing and motivating high-performing teams.
- Strategic & Analytical Mindset: Ability to analyze customer data, forecast challenges, and create solutions.
- Strong Communicator: Excellent interpersonal, written, and presentation skills.
- Customer-Centric: Passion for delivering exceptional service and driving customer success.
- Cross-Functional Partner: Skilled at collaboration across Sales, Supply Chain, and other functions.
- Adaptable & Organized: Thrives in dynamic environments with changing priorities.
- Minimum of 3+ years in Customer Success, Account Management, or a related customer-facing role.
- Minimum of 1+ years managing or leading a customer-facing team
- Experience in order and complaint management.
- Proficiency in CRM, ERP (SAP), and Microsoft Office 365.
- High School Diploma or equivalent required. Associate / Bachelor’s degree or equivalent work experience
- Flexibility to support regional/global teams across time zones and holidays.
Requisition id: 57290
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
- Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
LINK1 MON1
See All 40 Customer Success Engineer Jobs in North Carolina
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Find JobsCustomer Success Engineer Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Customer Success Engineer Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
What North Carolina Employers Look For
The qualifications that appear most often in customer success engineer jobs across North Carolina.
- Bachelor's degree in computer science, engineering, or a related technical field required
- Demonstrated experience with SaaS platforms and enterprise software implementation
- Strong ability to troubleshoot technical issues and communicate solutions to non-technical stakeholders
- Proficiency with CRM tools such as Salesforce and customer success platforms like Gainsight
- Experience managing client onboarding, renewals, and account health across a portfolio
- Familiarity with APIs, basic scripting, or data integration concepts valued by North Carolina employers
Customer Success Engineer Jobs in North Carolina: Frequently Asked Questions
How do you become a customer success engineer in North Carolina?
Customer success engineering in North Carolina requires no state-issued license or exam, so the path runs through education and demonstrated technical skills. Most North Carolina employers expect a bachelor's degree in computer science, information systems, or engineering, though strong candidates from adjacent fields do get hired. Building hands-on experience with SaaS tools, completing vendor certifications from platforms like Salesforce or HubSpot, and targeting entry roles at Research Triangle tech companies or Charlotte fintech firms is the most direct path.
Which companies hire customer success engineers in North Carolina?
Employers hiring customer success engineers in North Carolina right now include Relay, Cisco, and apexanalytix, based on current listings on Migrate Mate as of November 2026. North Carolina's concentration of enterprise software firms and cloud services companies in the Research Triangle and Charlotte means consistent openings at both established technology employers and fast-growing regional tech companies.
Which North Carolina cities have the most customer success engineer jobs?
The cities with the most customer success engineer openings in North Carolina are Raleigh, Charlotte, and North Carolina. The Research Triangle pulls the largest share of openings because of its dense cluster of technology companies, including Red Hat and SAS Institute, while Charlotte's financial services and fintech sector drives demand there, and secondary markets reflect the distributed offices of large enterprise software employers with North Carolina footprints.
Are there remote customer success engineer jobs in North Carolina?
Yes, and more than most fields, since customer success engineering is fundamentally a desk-based, communication-driven role that translates well to remote work. About 88% of customer success engineer openings tied to North Carolina are remote or hybrid as of November 2026, reflecting how broadly technology employers have embraced distributed teams. The portions of the role most commonly done remotely include client onboarding calls, account reviews, and technical troubleshooting sessions.
How can I get hired as a customer success engineer in North Carolina with little or no experience?
The most realistic entry path is moving laterally from a technical support, implementation specialist, or solutions consultant role at a North Carolina software or cloud company, then transitioning into customer success. Research Triangle employers like Red Hat and SAS Institute, along with Charlotte-based fintech firms, regularly hire associates into customer-facing technical roles where experience is built on the job. Completing a Salesforce Administrator or HubSpot certification and building a portfolio of documented technical problem-solving gives candidates without direct experience a concrete edge in the application process.
Where can I find and apply to customer success engineer jobs in North Carolina?
You can find and apply to customer success engineer jobs in North Carolina on Migrate Mate, which lists current North Carolina openings updated regularly. Search the listings, find roles that match your background and the type of company you want to work for, and apply directly to the ones that fit.
See All 40 Customer Success Engineer Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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