Senior Customer Success Engineer Jobs in North Carolina
Senior Customer Success Engineer jobs in North Carolina are in active demand, concentrated in enterprise software, cloud infrastructure, fintech, and healthtech sectors, with openings at every level from mid-level through principal. The heaviest hiring is in Charlotte, Raleigh, and the Research Triangle, where companies like Red Hat, Lenovo, and SAS Institute maintain large technical operations and customer-facing teams. The most sought-after specialties are platform onboarding, API integration support, and enterprise account health management. Find a role that fits below and apply directly.
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Showing 5 of 39+ Senior Customer Success Engineer jobs
Own Every Moment at NetApp
At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.
Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.
Intern - Customer Success & Services Intern
Morrisville, North Carolina, United States; New York, New York, United States; San Jose, California, United States; Vienna, Virginia, United StatesJob Summary
NetApp is the intelligent data infrastructure company, helping organizations unlock the best of data and AI. Our Customer Success and Services teams work closely with customers, partners, and internal stakeholders to maximize value, drive adoption, improve customer outcomes, and deliver exceptional experiences throughout the customer lifecycle. As a Customer Success & Services Intern, you'll contribute to strategic projects focused on customer enablement, service innovation, operational excellence, AI adoption, process improvement, and business growth. You'll gain hands-on experience working with cross-functional teams while helping develop solutions that improve both customer and employee experiences. We invest heavily in new talent because fresh perspectives help us innovate and elevate what’s possible. As an intern, you’ll be encouraged to bring forward new ideas, take ownership of meaningful work, and drive results alongside a team that succeeds together. You’ll be challenged to grow beyond your comfort zone while receiving the mentorship, resources, and feedback you need to learn and make an impact.
What You'll Do
As a Customer Success & Services Intern, you may have the opportunity to:
- Support customer success, professional services, support, and services portfolio initiatives.
- Develop training, enablement, and communication materials that help accelerate knowledge sharing and adoption.
- Conduct research and analysis to identify trends, opportunities, and areas for operational improvement.
- Create presentations, dashboards, reports, and executive-ready business updates.
- Assist with project management activities, including tracking milestones, deliverables, and stakeholder communications.
- Evaluate processes and identify opportunities to improve efficiency through automation, AI, and scalable workflows.
- Support content development for internal teams, customers, partners, and sales organizations.
- Analyze service performance metrics and recommend improvements that enhance customer outcomes.
Example Projects
Interns may work on projects such as:
- Creating AI-generated training content and enablement materials that support employee learning and technology adoption.
- Developing educational resources, videos, job aids, and communications that improve customer or employee experiences.
- Conducting competitive research and market analysis to identify trends and opportunities within the technology services landscape.
- Building dashboards, reports, and business reviews that provide visibility into customer success and service performance metrics.
- Documenting business processes, workflows, and operating models to improve consistency and scalability.
- Identifying opportunities to leverage AI and automation to streamline operational processes and improve business outcomes.
- Supporting strategic programs through project management, stakeholder engagement, reporting, and process optimization.
Additional Details
Job Posting Information: This is a pipeline position that will be opened on a recurring basis and used to fill opportunities aligned with the required skill sets. All resumes will be carefully reviewed; however, because hiring timelines may vary by team, there may be a delay in our response.
Program Dates: This is a 10 to 12-week internship, with anticipated start dates in May or June 2027. Recruiting will continue as individual teams identify candidates whose skills and interests align with their opportunities.
What You'll Bring
- Must be enrolled in an educational or professional program through Summer 2027 or later, with an anticipated graduation date within 12 to 24 months following completion of the internship.
- Pursuing a bachelor’s or master’s degree in Business, Communications, Customer Experience, Marketing, Information Systems, Data Analytics, Computer Science, Engineering, or a related field.
- Strong communication, analytical, and problem-solving skills, with the ability to turn information into clear insights and recommendations.
- Ability to stay organized, take initiative, and collaborate effectively in a fast-paced environment.
- Working knowledge of Microsoft Excel and PowerPoint.
- Interest in customer success, technical support, professional services, operations, enablement, or service delivery.
- Curiosity about emerging technologies, including AI, automation, data visualization, and digital tools, and how they can improve the customer experience.
- Experience gained through coursework, projects, internships, employment, student organizations, athletics, or community involvement is welcomed.
Compensation:
Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
Submitting an Application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
AI Disclosure
For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.
Own Every Moment at NetApp
At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.
Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.
Intern - Customer Success & Services Intern
Morrisville, North Carolina, United States; New York, New York, United States; San Jose, California, United States; Vienna, Virginia, United StatesJob Summary
NetApp is the intelligent data infrastructure company, helping organizations unlock the best of data and AI. Our Customer Success and Services teams work closely with customers, partners, and internal stakeholders to maximize value, drive adoption, improve customer outcomes, and deliver exceptional experiences throughout the customer lifecycle. As a Customer Success & Services Intern, you'll contribute to strategic projects focused on customer enablement, service innovation, operational excellence, AI adoption, process improvement, and business growth. You'll gain hands-on experience working with cross-functional teams while helping develop solutions that improve both customer and employee experiences. We invest heavily in new talent because fresh perspectives help us innovate and elevate what’s possible. As an intern, you’ll be encouraged to bring forward new ideas, take ownership of meaningful work, and drive results alongside a team that succeeds together. You’ll be challenged to grow beyond your comfort zone while receiving the mentorship, resources, and feedback you need to learn and make an impact.
What You'll Do
As a Customer Success & Services Intern, you may have the opportunity to:
- Support customer success, professional services, support, and services portfolio initiatives.
- Develop training, enablement, and communication materials that help accelerate knowledge sharing and adoption.
- Conduct research and analysis to identify trends, opportunities, and areas for operational improvement.
- Create presentations, dashboards, reports, and executive-ready business updates.
- Assist with project management activities, including tracking milestones, deliverables, and stakeholder communications.
- Evaluate processes and identify opportunities to improve efficiency through automation, AI, and scalable workflows.
- Support content development for internal teams, customers, partners, and sales organizations.
- Analyze service performance metrics and recommend improvements that enhance customer outcomes.
Example Projects
Interns may work on projects such as:
- Creating AI-generated training content and enablement materials that support employee learning and technology adoption.
- Developing educational resources, videos, job aids, and communications that improve customer or employee experiences.
- Conducting competitive research and market analysis to identify trends and opportunities within the technology services landscape.
- Building dashboards, reports, and business reviews that provide visibility into customer success and service performance metrics.
- Documenting business processes, workflows, and operating models to improve consistency and scalability.
- Identifying opportunities to leverage AI and automation to streamline operational processes and improve business outcomes.
- Supporting strategic programs through project management, stakeholder engagement, reporting, and process optimization.
Additional Details
Job Posting Information: This is a pipeline position that will be opened on a recurring basis and used to fill opportunities aligned with the required skill sets. All resumes will be carefully reviewed; however, because hiring timelines may vary by team, there may be a delay in our response.
Program Dates: This is a 10 to 12-week internship, with anticipated start dates in May or June 2027. Recruiting will continue as individual teams identify candidates whose skills and interests align with their opportunities.
What You'll Bring
- Must be enrolled in an educational or professional program through Summer 2027 or later, with an anticipated graduation date within 12 to 24 months following completion of the internship.
- Pursuing a bachelor’s or master’s degree in Business, Communications, Customer Experience, Marketing, Information Systems, Data Analytics, Computer Science, Engineering, or a related field.
- Strong communication, analytical, and problem-solving skills, with the ability to turn information into clear insights and recommendations.
- Ability to stay organized, take initiative, and collaborate effectively in a fast-paced environment.
- Working knowledge of Microsoft Excel and PowerPoint.
- Interest in customer success, technical support, professional services, operations, enablement, or service delivery.
- Curiosity about emerging technologies, including AI, automation, data visualization, and digital tools, and how they can improve the customer experience.
- Experience gained through coursework, projects, internships, employment, student organizations, athletics, or community involvement is welcomed.
Compensation:
Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
Submitting an Application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
AI Disclosure
For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.
See All 39 Senior Customer Success Engineer Jobs in North Carolina
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Find JobsSenior Customer Success Engineer Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Senior Customer Success Engineer Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What North Carolina Employers Look For
The qualifications that appear most often in senior customer success engineer jobs across North Carolina.
- Minimum five years of experience in customer success or technical account management roles
- Demonstrated ability to manage complex enterprise software deployments and customer onboarding
- Strong proficiency with CRM platforms such as Salesforce or Gainsight
- Experience translating technical product capabilities into business value for non-technical stakeholders
- Ability to collaborate cross-functionally with product, engineering, and sales teams
- Bachelor's degree in computer science, information systems, or a related technical field
Senior Customer Success Engineer Jobs in North Carolina: Frequently Asked Questions
How do you become a senior customer success engineer in North Carolina?
Senior customer success engineers in North Carolina typically reach the role by building several years of experience in technical support, solutions engineering, or customer success at a software or technology company. No state-issued license is required. Most North Carolina employers expect a technical bachelor's degree and a strong history of managing enterprise accounts. Earning vendor certifications from platforms like Salesforce, AWS, or Gainsight strengthens candidacy considerably in the Research Triangle and Charlotte markets.
How much do senior customer success engineers make in North Carolina?
Senior customer success engineers in North Carolina earn a median of about $121,530 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $73,070 for the lowest 10% to over $216,580 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire senior customer success engineers in North Carolina?
Employers hiring senior customer success engineers in North Carolina right now include Relay, apexanalytix, and Carrier Enterprise, based on current listings on Migrate Mate as of November 2026. North Carolina's concentration of enterprise software companies and cloud infrastructure firms, particularly in the Raleigh-Durham corridor and Charlotte, makes it one of the more consistent markets for this role in the Southeast.
Which North Carolina cities have the most senior customer success engineer jobs?
The cities with the most senior customer success engineer openings in North Carolina are Raleigh, Charlotte, and Morrisville. Raleigh and Durham anchor the Research Triangle, which hosts major enterprise software and technology employers including SAS Institute and Red Hat, while Charlotte's large fintech and financial services sector drives consistent demand for technical customer success talent in that market.
Are there remote senior customer success engineer jobs in North Carolina?
Yes, and more than most fields, since senior customer success engineering is fundamentally a desk-based, relationship-driven role that translates well to distributed work. About 87% of senior customer success engineer openings tied to North Carolina are remote or hybrid as of November 2026, reflecting the role's natural flexibility. The parts of the job most commonly performed remotely are executive business reviews, product adoption check-ins, and cross-functional coordination calls.
How can I get hired as a senior customer success engineer in North Carolina with little or no experience?
The most realistic entry path is through a technical support or customer success associate role at a North Carolina software company, where you build product knowledge and account management skills before stepping into a senior position. Companies in the Research Triangle such as Red Hat and SAS Institute hire associates and junior customer success engineers who can grow into senior roles. A Salesforce or Gainsight certification and a portfolio demonstrating onboarding or renewal outcomes give candidates a clear edge when experience is limited.
Where can I find and apply to senior customer success engineer jobs in North Carolina?
You can find and apply to senior customer success engineer jobs in North Carolina on Migrate Mate, which lists current openings across the state. Find roles that fit your background and apply directly to the ones that match.
See All 39 Senior Customer Success Engineer Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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