Senior Customer Success Engineer Jobs in New York
Senior Customer Success Engineer jobs in New York are in strong demand, concentrated in enterprise SaaS, financial technology, cybersecurity, and cloud infrastructure firms that anchor the state's technology economy at every seniority level from associate through principal. The heaviest hiring activity is in New York City, with additional openings in Albany and Buffalo where state government technology modernization and regional healthcare IT initiatives create consistent need. Major employers with lasting footprints in New York include IBM, Salesforce, and Oracle, with the most sought-after specialties in technical onboarding, API integration, and customer lifecycle management. Find a role that fits below and apply directly.
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Showing 4 of 181+ Senior Customer Success Engineer jobs
Customer SuccessFull TimeNew York, NYHybrid$90,000 - $100,000 USD per year
Job Type: Full-Time, Permanent
Job Location: Remote US with some travel
Reports to: VP, Customer Success
Compensation: $90,000 - 100,000 USD OTE
About us:
ACTO is an AI-powered Intelligent Field Excellence (IFE) platform built for Life Sciences that helps Sales, Marketing, and Medical teams improve customer engagement and brand performance by turning field professionals into “Masters of the Message” who engage HCPs and their support teams with authority and impact. With ACTO, biopharma companies can ensure field professionals are always competent, confident, and credible, delivering the right message to HCPs in face-to-face interactions, while providing senior leaders and frontline managers with the insight they need to drive continuous field force effectiveness. For more information on ACTO for Life Sciences, visit https://acto.com.
Role Summary:
As a Customer Success Manager, you will be part of ACTO’s growing Customer Success Team managing enterprise and mid-market clients. Your main responsibility will be to build strategic relationships with Executive Stakeholders, success and retention of his clients and additionally the health of each account. You will be responsible for the client journey with ACTO by providing them with proactive guidance, recommendations, best practices, platform training and provide strategic support to implementation specialists on any implementations.
Mission: To become the trusted advisor to the relationship while focusing on the success, retention and growth of each of your client accounts.
Responsibilities:
- Own and manage the growing client base of ACTO enterprise and mid-market accounts including some of the world’s leading organizations in the Pharmaceutical/Medical Devices industries focusing on increasing adoption, customer retention, and customer satisfaction
- Develop a Customer Success strategy for your clients, and successfully onboard new clients, assist to realize value, run executive business reviews and ensure client renewals/growth
- Develop adoption strategy with your customers to drive increase in usage and engagement
- Work with Services team to effectively Onboarding Customers, Train Admins and map out and execute implementation strategy
- Use AI and AI tools to support day to day work, continually improve performance and augment tasks
- Completely immerse yourself and build mastery in ACTO’s mobile solution, business model, and guide clients on best practices to optimize the consumption of ACTO releases (e.g. governance and change management)
- Partner with Onboarding Consultants and Account Executives to ensure successful deployment and engagement with ACTO
- Consult with clients on their internal learning and development strategy and challenge leaders to drive change across their organization
- Develop detailed account plans and manage in conjunction with cross functional teams on an ongoing basis to manage renewals and identify upsell opportunities for each account
- Deliver Executive Business Reviews to senior leaders and key stakeholders to demonstrate ACTO’s value, drive Account Plan execution, and identify upsell opportunities
- Utilize Salesforce, Replicon, and a variety of customer success, productivity, and AI-powered platforms to manage accounts, streamline workflows, and support data-driven decision-making
- Play an integral role as the voice of the client by creating a customer feedback loop with product management to surface client requests and help translate client feedback into product requirements
- Collaborate with the Marketing team to educate clients on new product features/releases by running Webinars, Email Campaigns, and User Meet-ups. In addition, grow customer advocacy initiatives such as case studies, references, customer testimonials, etc.
Recommended Experience:
- Minimum 2 years of experience in a customer success and/or program management role
- Ideal candidates will have worked with customers/vendors on large-scale projects
- Managed large-scale projects and held customers/vendors accountable on timelines, budget, and deliverables
- Worked with enterprise level clients on challenging projects
- Familiarity with and interest in AI tools
- Life-sciences experience preferred
- Bachelor's Degree or Equivalent
What you’ll enjoy about ACTO:
- Industry-leading, multiple award-winning technology
- Competitive compensation package
- Being part of a mission driven organization with the ability to drive solutions that focus on improving patient outcomes
- Results-driven and collaborative culture that prioritizes employee development and growth
- Remote work with opportunities for in-person collaboration and company travel
- Company MacBook
- Budget for work-from-home set-up
- Monthly work-from-home allowance
- Participation in group benefits plan
- Participation in 401K Flexible PTO
At ACTO we believe diverse and inclusive teams perform better. We are an equal opportunity employer and are committed to working with applicants requesting accommodations during our interview process.
We may use AI-powered tools during parts of our hiring process to help review applications and support candidate communication. These tools are designed to assist our team, but all final hiring decisions are made by human recruiters and hiring managers. If you have any questions or concerns about this process, please let us know.
We thank everyone for their interest in ACTO, only those applicants that have been selected for an interview will be contacted.
Customer SuccessFull TimeNew York, NYHybrid$90,000 - $100,000 USD per year
Job Type: Full-Time, Permanent
Job Location: Remote US with some travel
Reports to: VP, Customer Success
Compensation: $90,000 - 100,000 USD OTE
About us:
ACTO is an AI-powered Intelligent Field Excellence (IFE) platform built for Life Sciences that helps Sales, Marketing, and Medical teams improve customer engagement and brand performance by turning field professionals into “Masters of the Message” who engage HCPs and their support teams with authority and impact. With ACTO, biopharma companies can ensure field professionals are always competent, confident, and credible, delivering the right message to HCPs in face-to-face interactions, while providing senior leaders and frontline managers with the insight they need to drive continuous field force effectiveness. For more information on ACTO for Life Sciences, visit https://acto.com.
Role Summary:
As a Customer Success Manager, you will be part of ACTO’s growing Customer Success Team managing enterprise and mid-market clients. Your main responsibility will be to build strategic relationships with Executive Stakeholders, success and retention of his clients and additionally the health of each account. You will be responsible for the client journey with ACTO by providing them with proactive guidance, recommendations, best practices, platform training and provide strategic support to implementation specialists on any implementations.
Mission: To become the trusted advisor to the relationship while focusing on the success, retention and growth of each of your client accounts.
Responsibilities:
- Own and manage the growing client base of ACTO enterprise and mid-market accounts including some of the world’s leading organizations in the Pharmaceutical/Medical Devices industries focusing on increasing adoption, customer retention, and customer satisfaction
- Develop a Customer Success strategy for your clients, and successfully onboard new clients, assist to realize value, run executive business reviews and ensure client renewals/growth
- Develop adoption strategy with your customers to drive increase in usage and engagement
- Work with Services team to effectively Onboarding Customers, Train Admins and map out and execute implementation strategy
- Use AI and AI tools to support day to day work, continually improve performance and augment tasks
- Completely immerse yourself and build mastery in ACTO’s mobile solution, business model, and guide clients on best practices to optimize the consumption of ACTO releases (e.g. governance and change management)
- Partner with Onboarding Consultants and Account Executives to ensure successful deployment and engagement with ACTO
- Consult with clients on their internal learning and development strategy and challenge leaders to drive change across their organization
- Develop detailed account plans and manage in conjunction with cross functional teams on an ongoing basis to manage renewals and identify upsell opportunities for each account
- Deliver Executive Business Reviews to senior leaders and key stakeholders to demonstrate ACTO’s value, drive Account Plan execution, and identify upsell opportunities
- Utilize Salesforce, Replicon, and a variety of customer success, productivity, and AI-powered platforms to manage accounts, streamline workflows, and support data-driven decision-making
- Play an integral role as the voice of the client by creating a customer feedback loop with product management to surface client requests and help translate client feedback into product requirements
- Collaborate with the Marketing team to educate clients on new product features/releases by running Webinars, Email Campaigns, and User Meet-ups. In addition, grow customer advocacy initiatives such as case studies, references, customer testimonials, etc.
Recommended Experience:
- Minimum 2 years of experience in a customer success and/or program management role
- Ideal candidates will have worked with customers/vendors on large-scale projects
- Managed large-scale projects and held customers/vendors accountable on timelines, budget, and deliverables
- Worked with enterprise level clients on challenging projects
- Familiarity with and interest in AI tools
- Life-sciences experience preferred
- Bachelor's Degree or Equivalent
What you’ll enjoy about ACTO:
- Industry-leading, multiple award-winning technology
- Competitive compensation package
- Being part of a mission driven organization with the ability to drive solutions that focus on improving patient outcomes
- Results-driven and collaborative culture that prioritizes employee development and growth
- Remote work with opportunities for in-person collaboration and company travel
- Company MacBook
- Budget for work-from-home set-up
- Monthly work-from-home allowance
- Participation in group benefits plan
- Participation in 401K Flexible PTO
At ACTO we believe diverse and inclusive teams perform better. We are an equal opportunity employer and are committed to working with applicants requesting accommodations during our interview process.
We may use AI-powered tools during parts of our hiring process to help review applications and support candidate communication. These tools are designed to assist our team, but all final hiring decisions are made by human recruiters and hiring managers. If you have any questions or concerns about this process, please let us know.
We thank everyone for their interest in ACTO, only those applicants that have been selected for an interview will be contacted.
See All 181+ Senior Customer Success Engineer Jobs in New York
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Find JobsSenior Customer Success Engineer Jobs by City in New York
Where New York roles are concentrated, by current openings.
Senior Customer Success Engineer Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software37
- Consulting & Professional Services4
- Retail3
- Marketing & Advertising3
- Banking & Financial Services3
What New York Employers Look For
The qualifications that appear most often in senior customer success engineer jobs across New York.
- Bachelor's degree in computer science, engineering, or a related technical discipline required
- Five or more years of customer success or technical account management experience at enterprise scale
- Demonstrated proficiency with SaaS platforms, APIs, and cloud-based product ecosystems
- Experience managing complex client relationships across multiple stakeholders and business units
- Strong ability to translate technical concepts clearly for both technical and non-technical audiences
- Familiarity with CRM and customer success tooling such as Salesforce, Gainsight, or Totango
Senior Customer Success Engineer Jobs in New York: Frequently Asked Questions
How do you become a senior customer success engineer in New York?
Senior customer success engineer roles in New York do not require a state-issued license, so the path runs through technical credentials and progressive experience. Most candidates hold a bachelor's degree in computer science, information systems, or engineering, then build several years in customer-facing technical roles before moving into a senior position. Earning vendor certifications from Salesforce, AWS, or Google Cloud and contributing to enterprise client portfolios at New York technology firms strengthens a candidacy considerably.
How much do senior customer success engineers make in New York?
Senior customer success engineers in New York earn a median of about $137,480 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $78,690 for the lowest 10% to over $218,680 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire senior customer success engineers in New York?
Employers hiring senior customer success engineers in New York right now include TABS, Smartly, and Smartly.io Solutions, based on current listings on Migrate Mate as of August 2026. New York's dense concentration of enterprise SaaS vendors and financial technology firms means openings appear consistently across both established corporations and well-funded growth-stage companies headquartered in or with major offices in New York City.
Which New York cities have the most senior customer success engineer jobs?
New York, Brooklyn, and New York State account for the largest share of senior customer success engineer openings in New York. New York City drives the majority of demand through its concentration of enterprise technology vendors, financial services firms, and media companies, while Albany and Buffalo generate steady openings tied to state agency technology contracts and regional healthcare IT deployments that require dedicated customer success support.
Are there remote senior customer success engineer jobs in New York?
Yes, and more than most technical fields. About 71% of senior customer success engineer openings tied to New York are remote or hybrid as of August 2026, reflecting how naturally this role suits distributed work. The portions of the role most commonly performed remotely include client onboarding calls, product training sessions, and ongoing account reviews, while on-site visits to enterprise clients in the New York metro area remain common for strategic accounts.
How can I get hired as a senior customer success engineer in New York with little or no experience?
The most realistic entry path is through an associate or junior customer success role at a New York-based SaaS or enterprise technology firm, then building toward the senior level over time. Companies like IBM and Salesforce run structured new-graduate and rotational programs in their New York offices that place candidates without direct experience. Adjacent roles in technical support, implementation consulting, or solutions engineering provide strong lateral entry points, and a vendor certification from AWS or Salesforce gives early-career candidates a concrete credential that New York employers recognize.
Where can I find and apply to senior customer success engineer jobs in New York?
You can find and apply to senior customer success engineer jobs in New York on Migrate Mate, which lists current openings across the state updated in real time. Search the listings to find roles that match your experience level, preferred location, and industry focus, then apply directly to the ones that fit.
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