Senior Customer Success Engineer Jobs in New York
Senior Customer Success Engineer jobs in New York are in strong demand, concentrated in enterprise SaaS, financial technology, cybersecurity, and cloud infrastructure firms that anchor the state's technology economy at every seniority level from associate through principal. The heaviest hiring activity is in New York City, with additional openings in Albany and Buffalo where state government technology modernization and regional healthcare IT initiatives create consistent need. Major employers with lasting footprints in New York include IBM, Salesforce, and Oracle, with the most sought-after specialties in technical onboarding, API integration, and customer lifecycle management. Find a role that fits below and apply directly.
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Showing 5 of 229+ Senior Customer Success Engineer jobs
Applications for this position will be accepted on an ongoing basis.
About the opportunity
As a Customer Success Manager at Contentful, you will serve as a strategic partner to some of our most important customers, helping them unlock the full value of our platform and accelerate their digital experience initiatives. Acting as a trusted advisor, you will guide customers in achieving both their technical and business objectives while ensuring they realize measurable impact from their investment in Contentful.
You will own the end-to-end customer lifecycle, including renewals and identifying expansion opportunities, while working cross-functionally with Sales, our Partner ecosystem, and Professional Services to drive customer outcomes and strengthen long-term relationships. At the same time, you will champion the voice of the customer internally by translating insights and feedback into actionable input for our Product and Customer teams.
Your success will be measured by the value your customers achieve, the strength of the relationships you build, and your ability to retain and grow some of Contentful's most strategic accounts.
Why This Role Is Exciting
- Drive Real Impact: Shape the success of leading enterprises by helping them deliver faster, more personalized, and operationally efficient digital experiences. Your work will directly influence their business outcomes.
- Be a Strategic Advisor: Partner with executives and cross-functional teams to define long-term digital experience strategies, positioning yourself as a key driver of their success.
- Grow with Top-Tier Customers: Manage some of Contentful's most strategic accounts, driving adoption, retention, and expansion while developing deep industry expertise.
- Collaborate Across Teams: Work alongside Sales, Professional Services, and Partners to create high-value, multi-faceted solutions for customers.
- Enjoy Autonomy and Flexibility: Take ownership of your accounts, build lasting relationships, and travel as needed (~25% annually) to meet customers face-to-face and make a real difference.
What to expect?
- Own and grow executive relationships across a portfolio of 25–30 strategic enterprise customers, serving as a trusted advisor on digital experience transformation.
- Partner with customers to drive the successful adoption of Contentful, helping them deliver measurable improvements in speed to market, performance, personalization, and operational efficiency.
- Align Contentful to customer business priorities by defining success metrics, tracking KPIs, and guiding teams along a clear path to digital maturity.
- Lead strategic engagements including quarterly and executive business reviews, communicating outcomes, surfacing opportunities, and aligning on long-term digital experience strategies.
- Proactively identify adoption barriers and orchestrate internal resources across Solutions Engineering, Support, and Product to ensure customers achieve their goals.
- Collaborate closely with Account Executives to develop multi-year account strategies, uncover expansion opportunities, and build compelling data-driven business cases.
- Own the renewal lifecycle end-to-end for some of Contentful's most strategic customers, driving high retention and long-term value.
- Confidently lead commercial conversations with senior stakeholders and procurement teams within large global enterprises.
- Act as the voice of the customer internally by translating customer insights into actionable feedback for Product and Go-to-Market teams.
- Travel approximately 25% annually to build strong relationships through onsite customer engagement.
What you need to be successful?
- 5+ years in a customer-facing role with experience in Customer Success Management, Renewals Management, or Key Account Management.
- Experience with content management systems, content strategy, or agency environments is a plus.
- Ability to understand Contentful APIs and the modern content management and digital experience stack. Comfort using Contentful data tools to engage in proactive customer discussions and, in some cases, create custom queries and reports.
- Strong technical aptitude and ability to explain high-level technical concepts clearly to customers.
- Proven track record of meeting or exceeding performance or sales goals.
- Strategic thinker who can align with customer goals and independently drive renewal and expansion opportunities to close.
- Excellent oral and written communication skills, demonstrated through past customer and internal engagements.
- Collaborative mindset and ability to work effectively across cross-functional teams, including Sales, Product, and Support.
- Highly organized with strong attention to detail; follows processes, updates systems diligently, and proactively suggests improvements.
- Commitment to prioritizing customer success while aligning with company objectives.
- College degree highly preferred.
- Hybrid role: office attendance in office is expected 3 days per week.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $118,190 - $163,500 annually.
Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable
Contentful is now officially part of Salesforce.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.
More details about company benefits can be found at the following link: https://www.salesforcebenefits.com
If you need reasonable accommodations at any point during the application or interview process, please let your Recruiter know.
Equal Opportunity Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Please be aware of scammers who may fraudulently claim to be from Contentful. These types of fraud can occur through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc., through social media or chat-based apps, nor do we request or send money to purchase business equipment. If you suspect fraud, please report it to your local authorities and contact us at security@contentful.com with any information you may have.
By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Applications for this position will be accepted on an ongoing basis.
About the opportunity
As a Customer Success Manager at Contentful, you will serve as a strategic partner to some of our most important customers, helping them unlock the full value of our platform and accelerate their digital experience initiatives. Acting as a trusted advisor, you will guide customers in achieving both their technical and business objectives while ensuring they realize measurable impact from their investment in Contentful.
You will own the end-to-end customer lifecycle, including renewals and identifying expansion opportunities, while working cross-functionally with Sales, our Partner ecosystem, and Professional Services to drive customer outcomes and strengthen long-term relationships. At the same time, you will champion the voice of the customer internally by translating insights and feedback into actionable input for our Product and Customer teams.
Your success will be measured by the value your customers achieve, the strength of the relationships you build, and your ability to retain and grow some of Contentful's most strategic accounts.
Why This Role Is Exciting
- Drive Real Impact: Shape the success of leading enterprises by helping them deliver faster, more personalized, and operationally efficient digital experiences. Your work will directly influence their business outcomes.
- Be a Strategic Advisor: Partner with executives and cross-functional teams to define long-term digital experience strategies, positioning yourself as a key driver of their success.
- Grow with Top-Tier Customers: Manage some of Contentful's most strategic accounts, driving adoption, retention, and expansion while developing deep industry expertise.
- Collaborate Across Teams: Work alongside Sales, Professional Services, and Partners to create high-value, multi-faceted solutions for customers.
- Enjoy Autonomy and Flexibility: Take ownership of your accounts, build lasting relationships, and travel as needed (~25% annually) to meet customers face-to-face and make a real difference.
What to expect?
- Own and grow executive relationships across a portfolio of 25–30 strategic enterprise customers, serving as a trusted advisor on digital experience transformation.
- Partner with customers to drive the successful adoption of Contentful, helping them deliver measurable improvements in speed to market, performance, personalization, and operational efficiency.
- Align Contentful to customer business priorities by defining success metrics, tracking KPIs, and guiding teams along a clear path to digital maturity.
- Lead strategic engagements including quarterly and executive business reviews, communicating outcomes, surfacing opportunities, and aligning on long-term digital experience strategies.
- Proactively identify adoption barriers and orchestrate internal resources across Solutions Engineering, Support, and Product to ensure customers achieve their goals.
- Collaborate closely with Account Executives to develop multi-year account strategies, uncover expansion opportunities, and build compelling data-driven business cases.
- Own the renewal lifecycle end-to-end for some of Contentful's most strategic customers, driving high retention and long-term value.
- Confidently lead commercial conversations with senior stakeholders and procurement teams within large global enterprises.
- Act as the voice of the customer internally by translating customer insights into actionable feedback for Product and Go-to-Market teams.
- Travel approximately 25% annually to build strong relationships through onsite customer engagement.
What you need to be successful?
- 5+ years in a customer-facing role with experience in Customer Success Management, Renewals Management, or Key Account Management.
- Experience with content management systems, content strategy, or agency environments is a plus.
- Ability to understand Contentful APIs and the modern content management and digital experience stack. Comfort using Contentful data tools to engage in proactive customer discussions and, in some cases, create custom queries and reports.
- Strong technical aptitude and ability to explain high-level technical concepts clearly to customers.
- Proven track record of meeting or exceeding performance or sales goals.
- Strategic thinker who can align with customer goals and independently drive renewal and expansion opportunities to close.
- Excellent oral and written communication skills, demonstrated through past customer and internal engagements.
- Collaborative mindset and ability to work effectively across cross-functional teams, including Sales, Product, and Support.
- Highly organized with strong attention to detail; follows processes, updates systems diligently, and proactively suggests improvements.
- Commitment to prioritizing customer success while aligning with company objectives.
- College degree highly preferred.
- Hybrid role: office attendance in office is expected 3 days per week.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $118,190 - $163,500 annually.
Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable
Contentful is now officially part of Salesforce.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.
More details about company benefits can be found at the following link: https://www.salesforcebenefits.com
If you need reasonable accommodations at any point during the application or interview process, please let your Recruiter know.
Equal Opportunity Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Please be aware of scammers who may fraudulently claim to be from Contentful. These types of fraud can occur through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc., through social media or chat-based apps, nor do we request or send money to purchase business equipment. If you suspect fraud, please report it to your local authorities and contact us at security@contentful.com with any information you may have.
By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
See All 229+ Senior Customer Success Engineer Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find JobsSenior Customer Success Engineer Jobs by City in New York
Where New York roles are concentrated, by current openings.
Senior Customer Success Engineer Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software24
- Marketing & Advertising4
- Consulting & Professional Services4
- Banking & Financial Services3
- Science & Research2
What New York Employers Look For
The qualifications that appear most often in senior customer success engineer jobs across New York.
- Bachelor's degree in computer science, engineering, or a related technical discipline required
- Five or more years of customer success or technical account management experience at enterprise scale
- Demonstrated proficiency with SaaS platforms, APIs, and cloud-based product ecosystems
- Experience managing complex client relationships across multiple stakeholders and business units
- Strong ability to translate technical concepts clearly for both technical and non-technical audiences
- Familiarity with CRM and customer success tooling such as Salesforce, Gainsight, or Totango
Senior Customer Success Engineer Jobs in New York: Frequently Asked Questions
How do you become a senior customer success engineer in New York?
Senior customer success engineer roles in New York do not require a state-issued license, so the path runs through technical credentials and progressive experience. Most candidates hold a bachelor's degree in computer science, information systems, or engineering, then build several years in customer-facing technical roles before moving into a senior position. Earning vendor certifications from Salesforce, AWS, or Google Cloud and contributing to enterprise client portfolios at New York technology firms strengthens a candidacy considerably.
How much do senior customer success engineers make in New York?
Senior customer success engineers in New York earn a median of about $137,480 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $78,690 for the lowest 10% to over $218,680 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire senior customer success engineers in New York?
Employers hiring senior customer success engineers in New York right now include Handshake, Ramp, and Braze, based on current listings on Migrate Mate as of November 2026. New York's dense concentration of enterprise SaaS vendors and financial technology firms means openings appear consistently across both established corporations and well-funded growth-stage companies headquartered in or with major offices in New York City.
Which New York cities have the most senior customer success engineer jobs?
New York, Brooklyn, and Hauppauge account for the largest share of senior customer success engineer openings in New York. New York City drives the majority of demand through its concentration of enterprise technology vendors, financial services firms, and media companies, while Albany and Buffalo generate steady openings tied to state agency technology contracts and regional healthcare IT deployments that require dedicated customer success support.
Are there remote senior customer success engineer jobs in New York?
Yes, and more than most technical fields. About 79% of senior customer success engineer openings tied to New York are remote or hybrid as of November 2026, reflecting how naturally this role suits distributed work. The portions of the role most commonly performed remotely include client onboarding calls, product training sessions, and ongoing account reviews, while on-site visits to enterprise clients in the New York metro area remain common for strategic accounts.
How can I get hired as a senior customer success engineer in New York with little or no experience?
The most realistic entry path is through an associate or junior customer success role at a New York-based SaaS or enterprise technology firm, then building toward the senior level over time. Companies like IBM and Salesforce run structured new-graduate and rotational programs in their New York offices that place candidates without direct experience. Adjacent roles in technical support, implementation consulting, or solutions engineering provide strong lateral entry points, and a vendor certification from AWS or Salesforce gives early-career candidates a concrete credential that New York employers recognize.
Where can I find and apply to senior customer success engineer jobs in New York?
You can find and apply to senior customer success engineer jobs in New York on Migrate Mate, which lists current openings across the state updated in real time. Search the listings to find roles that match your experience level, preferred location, and industry focus, then apply directly to the ones that fit.
See All 229+ Senior Customer Success Engineer Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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