Senior Customer Success Engineer Jobs in Washington
Senior Customer Success Engineer jobs in Washington are in high demand, with the state's dominant technology and cloud computing sectors driving consistent openings for professionals at every level from associate through staff and principal. Seattle, Bellevue, and Redmond anchor most of the hiring, where established employers like Microsoft, Amazon, and Salesforce maintain large customer-facing technical teams. The most sought-after specialties in Washington are cloud infrastructure, SaaS platform onboarding, and enterprise technical account management. Find a role that fits below and apply directly.
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Showing 5 of 47+ Senior Customer Success Engineer jobs
DESCRIPTION
This role can be located in one of our approved corporate offices in Seattle, WA.
Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results — even when the path forward isn't fully defined.
You'll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving, cross-team collaboration, and customer advocacy. You'll navigate ambiguity, provide strategic recommendations to senior vendor contacts, and optimize processes that improve delivery for both vendors and customers. A core focus is driving vendor satisfaction — ensuring vendors feel supported, heard, and empowered to grow their business on Amazon. You'll also begin mentoring teammates and contributing to the development of others.
Key job responsibilities
- Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience
- Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately
- Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities
- Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer
- Optimize cross-team processes that improve project efficiency and team delivery
- Lead promotional planning and catalog optimization initiatives
- Begin mentoring peers and contributing to team development
A day in the life
- Review performance metrics and present data-driven recommendations during vendor meetings with senior contacts
- Navigate ambiguous situations — identifying what's hindering vendor growth and developing solutions independently
- Collaborate with cross-functional teams (category managers, supply chain, marketing) to resolve operational challenges
- Advocate for vendor needs by organizing feedback and sharing insights with leadership
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions and support continuous improvement initiatives
- Share knowledge with teammates and provide guidance to newer CSMs
About the team
Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors — making Amazon the retailer of choice. AVS pursues three core goals:
- Accelerate vendor growth on Amazon
- Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment
- Build sustainable, efficient e-commerce partnerships between Amazon and vendors
As a Senior Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis, and joint business planning.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience prioritizing and managing time effectively in dynamic environments
- Bachelor's degree
- 3+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising (or equivalent)
- Demonstrated analytical and problem-solving capabilities
- Proficient in Microsoft Excel for use of data manipulation and interpretation
- Excellent written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience within e-commerce or Retail fields
- Experience working in a fast-paced and ambiguous environment
- Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain
- Experience in process improvement
- Experience guiding, training and mentoring others
- Experience with project management
- Advanced degree, certifications, or equivalent experience
- Leverage internal AI tooling to drive efficiencies and expedite problem solving
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
DESCRIPTION
This role can be located in one of our approved corporate offices in Seattle, WA.
Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results — even when the path forward isn't fully defined.
You'll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving, cross-team collaboration, and customer advocacy. You'll navigate ambiguity, provide strategic recommendations to senior vendor contacts, and optimize processes that improve delivery for both vendors and customers. A core focus is driving vendor satisfaction — ensuring vendors feel supported, heard, and empowered to grow their business on Amazon. You'll also begin mentoring teammates and contributing to the development of others.
Key job responsibilities
- Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience
- Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately
- Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities
- Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer
- Optimize cross-team processes that improve project efficiency and team delivery
- Lead promotional planning and catalog optimization initiatives
- Begin mentoring peers and contributing to team development
A day in the life
- Review performance metrics and present data-driven recommendations during vendor meetings with senior contacts
- Navigate ambiguous situations — identifying what's hindering vendor growth and developing solutions independently
- Collaborate with cross-functional teams (category managers, supply chain, marketing) to resolve operational challenges
- Advocate for vendor needs by organizing feedback and sharing insights with leadership
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions and support continuous improvement initiatives
- Share knowledge with teammates and provide guidance to newer CSMs
About the team
Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors — making Amazon the retailer of choice. AVS pursues three core goals:
- Accelerate vendor growth on Amazon
- Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment
- Build sustainable, efficient e-commerce partnerships between Amazon and vendors
As a Senior Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis, and joint business planning.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience prioritizing and managing time effectively in dynamic environments
- Bachelor's degree
- 3+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising (or equivalent)
- Demonstrated analytical and problem-solving capabilities
- Proficient in Microsoft Excel for use of data manipulation and interpretation
- Excellent written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience within e-commerce or Retail fields
- Experience working in a fast-paced and ambiguous environment
- Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain
- Experience in process improvement
- Experience guiding, training and mentoring others
- Experience with project management
- Advanced degree, certifications, or equivalent experience
- Leverage internal AI tooling to drive efficiencies and expedite problem solving
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
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Find JobsSenior Customer Success Engineer Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Senior Customer Success Engineer Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
- Amazon17
- Zenoti5
- SpaceX4
- Amazon Web Services3
- Axon1
Top Industries Hiring
- Technology & Software12
- Retail9
- E-Commerce & Online Marketplaces9
- Construction & Real Estate1
What Washington Employers Look For
The qualifications that appear most often in senior customer success engineer jobs across Washington.
- Bachelor's degree in computer science, engineering, or a related technical field required
- Five or more years of experience in customer success or technical account management
- Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud
- Proven ability to manage enterprise customer relationships and drive product adoption
- Strong technical troubleshooting skills and experience with APIs or SaaS integrations
- Excellent written and verbal communication skills for executive-level stakeholder engagement
Senior Customer Success Engineer Jobs in Washington: Frequently Asked Questions
How do you become a senior customer success engineer in Washington?
The typical path to a senior customer success engineer role in Washington starts with a bachelor's degree in computer science, information systems, or engineering, followed by several years in technical support, solutions engineering, or customer success. Washington employers, particularly in the Seattle and Bellevue tech corridor, strongly value cloud certifications from providers like Microsoft or AWS alongside demonstrated experience managing enterprise accounts and leading technical onboarding projects.
How much do senior customer success engineers make in Washington?
Senior customer success engineers in Washington earn a median of about $147,620 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $95,490 for the lowest 10% to over $175,990 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire senior customer success engineers in Washington?
Employers hiring senior customer success engineers in Washington right now include Amazon, Zenoti, and SpaceX, based on current listings on Migrate Mate as of September 2026. Washington's concentration of major cloud and enterprise software headquarters means openings are particularly consistent at companies with large commercial or public-sector customer bases.
Which Washington cities have the most senior customer success engineer jobs?
Seattle, Redmond, and Bellevue have the most senior customer success engineer openings in Washington. Seattle and Bellevue lead because they host headquarters and major offices for some of the world's largest technology and cloud companies, while Redmond's concentration of Microsoft campuses and partner ecosystem firms drives a significant share of additional demand.
Are there remote senior customer success engineer jobs in Washington?
Yes, and more than most fields. Senior customer success engineering is largely desk-based and communication-driven, making it well suited to remote arrangements. About 62% of senior customer success engineer openings tied to Washington are remote or hybrid as of September 2026, reflecting the tech sector's broad acceptance of distributed work. The most remote-friendly portions of the role are ongoing account management and technical advisory work, while onboarding and executive business reviews may still require occasional on-site presence.
How can I get hired as a senior customer success engineer in Washington with little or no experience?
The most realistic entry path is securing a customer success associate or technical support specialist role at one of Washington's major technology employers, then building toward seniority through platform certifications and demonstrated account ownership. Companies like Microsoft and Amazon regularly hire into entry-level technical account or support roles that provide a direct on-ramp. Earning a cloud certification, building experience with a SaaS product's API, or transitioning from a solutions consultant or implementation specialist position strengthens a candidate's profile significantly.
Where can I find and apply to senior customer success engineer jobs in Washington?
You can find and apply to senior customer success engineer jobs in Washington on Migrate Mate, which lists current Washington openings across the state's technology and enterprise software sectors. Find roles that fit your experience and apply directly to the employers posting them.
See All 47 Senior Customer Success Engineer Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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