Senior Customer Success Engineer Jobs in Florida
Senior Customer Success Engineer jobs in Florida are in strong demand, concentrated in the state's thriving technology, cybersecurity, and enterprise software sectors, with openings at every level from mid-level individual contributor through senior technical lead. Miami, Tampa, and Orlando anchor most of the hiring activity, where employers like Salesforce, Cisco, and Citrix maintain significant Florida operations and regularly add experienced customer success engineers. The highest demand is in cloud platforms, SaaS implementation, and enterprise integrations, where deep technical fluency paired with client-facing skills is the standard expectation. Find a role that fits below and apply directly.
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Showing 5 of 70+ Senior Customer Success Engineer jobs
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.
We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful.
Responsibilities:
Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
Understand customer use cases and provide recommendations to improve security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
Ensure deployment and configuration align with key business use cases and are delivered on schedule.
Stay current on third-party integrations and how they interact with Armis within customer environments.
Serve as a subject matter expert in your area of technical proficiency.
Partner with Product, Engineering, Support, and Sales teams to drive account success.
Qualifications
Qualifications
To be successful in this role you have:
Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
2+ years experience in network engineering, architecture, support, or design.
2+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
Strong communication and presentation skills across technical and executive audiences.
2+ years experience in IT, security, healthcare tech, or similar environments.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
Bonus Points:
Knowledge of healthcare/ICT devices, manufacturers, or applications.
Experience securing IT, IoT, or healthcare systems.
Familiarity with scripting languages (Python preferred).
Ability to travel up to 20–25% per quarter.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.
We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful.
Responsibilities:
Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
Understand customer use cases and provide recommendations to improve security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
Ensure deployment and configuration align with key business use cases and are delivered on schedule.
Stay current on third-party integrations and how they interact with Armis within customer environments.
Serve as a subject matter expert in your area of technical proficiency.
Partner with Product, Engineering, Support, and Sales teams to drive account success.
Qualifications
Qualifications
To be successful in this role you have:
Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
2+ years experience in network engineering, architecture, support, or design.
2+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
Strong communication and presentation skills across technical and executive audiences.
2+ years experience in IT, security, healthcare tech, or similar environments.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
Bonus Points:
Knowledge of healthcare/ICT devices, manufacturers, or applications.
Experience securing IT, IoT, or healthcare systems.
Familiarity with scripting languages (Python preferred).
Ability to travel up to 20–25% per quarter.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
See All 70 Senior Customer Success Engineer Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find JobsSenior Customer Success Engineer Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Senior Customer Success Engineer Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Retail
- Manufacturing
- Consumer Goods
- Electronics & Hardware
What Florida Employers Look For
The qualifications that appear most often in senior customer success engineer jobs across Florida.
- Five or more years of experience in customer success, solutions engineering, or technical account management
- Demonstrated ability to manage complex enterprise accounts and multi-stakeholder relationships
- Proficiency with CRM and customer success platforms such as Salesforce or Gainsight
- Strong background in SaaS, cloud infrastructure, or enterprise software environments
- Experience leading onboarding, adoption, and renewal cycles for technical products
- Excellent written and verbal communication skills for executive-level client engagement
Senior Customer Success Engineer Jobs in Florida: Frequently Asked Questions
How do you become a senior customer success engineer in Florida?
Most senior customer success engineers in Florida reach the role by combining a bachelor's degree in computer science, information systems, or a related field with several years of hands-on experience in technical account management, solutions engineering, or SaaS support. Florida does not require a state-issued license for this role. Employers in Miami, Tampa, and Orlando consistently prioritize candidates who have held named ownership of enterprise accounts and can demonstrate measurable retention or expansion outcomes.
How much do senior customer success engineers make in Florida?
Senior customer success engineers in Florida earn a median of about $125,530 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $73,210 for the lowest 10% to over $206,760 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire senior customer success engineers in Florida?
Employers hiring senior customer success engineers in Florida right now include Cox Communications, AJAIA, and Eltropy, based on current listings on Migrate Mate as of August 2026. Florida's concentration of technology firms, healthcare IT companies, and financial services platforms makes it one of the more active states for this role outside of traditional tech hubs.
Which Florida cities have the most senior customer success engineer jobs?
Tampa, Miami, and Orlando have the most senior customer success engineer openings in Florida. Miami leads because of its dense concentration of fintech, cybersecurity, and Latin American headquarters operations, while Tampa and Orlando drive significant volume through enterprise software firms, healthcare IT, and the large regional offices that major technology companies maintain in those markets.
Are there remote senior customer success engineer jobs in Florida?
Yes, and more than most fields. Customer success engineering is inherently well suited to remote and hybrid arrangements because most client interaction happens over video, phone, and shared platforms rather than on-site. About 68% of senior customer success engineer openings tied to Florida are remote or hybrid as of August 2026, reflecting how broadly technology employers have adopted flexible work models. The most remote-friendly segments are SaaS and cloud platform roles, where the entire engagement cycle runs through digital tools.
How can I get hired as a senior customer success engineer in Florida with little or no experience?
The most realistic entry path is through a junior customer success, technical support, or solutions associate role at a Florida-based technology or SaaS company, then building toward a senior title over time. Companies like Citrix and the enterprise software arms of major Florida employers often hire technical support engineers and associate customer success managers as their pipeline for senior roles. Earning a platform-specific certification in Salesforce, Gainsight, or a major cloud provider gives candidates a concrete credential that signals readiness for client-facing technical work even without senior-level tenure.
Where can I find and apply to senior customer success engineer jobs in Florida?
You can find and apply to senior customer success engineer jobs in Florida on Migrate Mate, which lists current Florida openings across major metro areas and remote positions tied to the state. Find the roles that fit your background and apply directly to the employers posting them.
See All 70 Senior Customer Success Engineer Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
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