Senior Customer Success Engineer Jobs in New Jersey
Senior Customer Success Engineer jobs in New Jersey are in active demand, with the state's dense concentration of enterprise software, financial technology, and pharmaceutical technology firms driving consistent openings at every level from customer success associate through principal engineer. The heaviest hiring clusters in Newark, Jersey City, and Princeton, where established employers like Cognizant, Conduent, and Johnson and Johnson maintain large technology and client services operations. Complex implementation support, SaaS onboarding, and enterprise platform adoption are the most sought-after specialties across New Jersey's market. Find a role that fits below and apply directly.
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Showing 5 of 37+ Senior Customer Success Engineer jobs
Important: Direct Telecom or UCaaS Industry Experience Is Required
Build Relationships. Solve Problems. Drive Growth.
About the Role
What You'll Do
- Manage and strengthen relationships across a portfolio of SMB telecom and communications clients through proactive outreach and ongoing account support.
- Serve as a primary point of contact for customer questions, service needs, renewals, and escalations.
- Support customers with UCaaS, VoIP, cloud phone systems, telecommunications, internet, and related communications services, including moves, adds, and changes.
- Review telecom invoices and service configurations to identify cost savings, service improvements, and optimization opportunities.
- Conduct Quarterly Business Reviews (QBRs) with key accounts.
- Identify and develop upsell and cross-sell opportunities, including presenting quotes, pricing, and renewal options.
- Partner with Sales and Service teams on proposals, contract renewals, and customer solutions.
- Troubleshoot basic technical issues and coordinate escalations for more complex challenges.
- Maintain accurate account records, customer interactions, and follow-up activities in HubSpot CRM.
- Develop and deliver customer training, webinars, and educational resources.
- Direct professional experience in telecommunications, UCaaS, and/or VoIP is mandatory. Candidates from unrelated industries will not be considered, regardless of their general customer success or account management experience.
- 3–5 years of experience in customer success, account management, sales, or a related client-facing role within the telecom, UCaaS, or VoIP industry.
- Working knowledge of telecom and cloud communications products and services, such as VoIP, hosted phone systems, UCaaS, telecom services, or business internet.
- Experience managing a portfolio of SMB accounts; experience with 100+ accounts is strongly preferred.
- Experience identifying upsell and cross-sell opportunities, discussing service options, and supporting renewals.
- Strong customer relationship management, communication, organization, and follow-through skills.
- Technical aptitude and the ability to communicate service issues and solutions clearly to customers.
- CRM experience required; HubSpot experience is a plus.
- Bachelor's degree preferred but not required.
- Ability to work from our Morristown, NJ office three days per week.
- $75K–$90K base salary + OTE up to $125K
- Annual learning and professional development stipend
- Health, dental, and vision insurance with company contribution
- 401(k) with company match
- Generous PTO
- Company-sponsored short-term disability and life insurance
- The opportunity to make a visible impact at a growing company
TeleCloud is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected status.
Important: Direct Telecom or UCaaS Industry Experience Is Required
Build Relationships. Solve Problems. Drive Growth.
About the Role
What You'll Do
- Manage and strengthen relationships across a portfolio of SMB telecom and communications clients through proactive outreach and ongoing account support.
- Serve as a primary point of contact for customer questions, service needs, renewals, and escalations.
- Support customers with UCaaS, VoIP, cloud phone systems, telecommunications, internet, and related communications services, including moves, adds, and changes.
- Review telecom invoices and service configurations to identify cost savings, service improvements, and optimization opportunities.
- Conduct Quarterly Business Reviews (QBRs) with key accounts.
- Identify and develop upsell and cross-sell opportunities, including presenting quotes, pricing, and renewal options.
- Partner with Sales and Service teams on proposals, contract renewals, and customer solutions.
- Troubleshoot basic technical issues and coordinate escalations for more complex challenges.
- Maintain accurate account records, customer interactions, and follow-up activities in HubSpot CRM.
- Develop and deliver customer training, webinars, and educational resources.
- Direct professional experience in telecommunications, UCaaS, and/or VoIP is mandatory. Candidates from unrelated industries will not be considered, regardless of their general customer success or account management experience.
- 3–5 years of experience in customer success, account management, sales, or a related client-facing role within the telecom, UCaaS, or VoIP industry.
- Working knowledge of telecom and cloud communications products and services, such as VoIP, hosted phone systems, UCaaS, telecom services, or business internet.
- Experience managing a portfolio of SMB accounts; experience with 100+ accounts is strongly preferred.
- Experience identifying upsell and cross-sell opportunities, discussing service options, and supporting renewals.
- Strong customer relationship management, communication, organization, and follow-through skills.
- Technical aptitude and the ability to communicate service issues and solutions clearly to customers.
- CRM experience required; HubSpot experience is a plus.
- Bachelor's degree preferred but not required.
- Ability to work from our Morristown, NJ office three days per week.
- $75K–$90K base salary + OTE up to $125K
- Annual learning and professional development stipend
- Health, dental, and vision insurance with company contribution
- 401(k) with company match
- Generous PTO
- Company-sponsored short-term disability and life insurance
- The opportunity to make a visible impact at a growing company
TeleCloud is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected status.
See All 37 Senior Customer Success Engineer Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
Find JobsSenior Customer Success Engineer Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Senior Customer Success Engineer Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
What New Jersey Employers Look For
The qualifications that appear most often in senior customer success engineer jobs across New Jersey.
- Bachelor's degree in computer science, engineering, information systems, or a related technical field
- Five or more years of customer success or technical account management experience with enterprise clients
- Demonstrated proficiency with CRM and customer success platforms such as Salesforce or Gainsight
- Ability to lead post-sales technical onboarding and drive product adoption across complex accounts
- Strong communication skills for translating technical concepts to non-technical business stakeholders
- Experience collaborating cross-functionally with product, engineering, and professional services teams
Senior Customer Success Engineer Jobs in New Jersey: Frequently Asked Questions
How do you become a senior customer success engineer in New Jersey?
The role has no state-issued license or certification required in New Jersey. Most hiring managers expect a technical bachelor's degree combined with several years of hands-on post-sales or solutions engineering experience. New Jersey's large enterprise software and fintech employers typically promote from customer success associate or solutions engineer roles. Earning a vendor-recognized credential, such as a Salesforce certification, strengthens a candidacy considerably and is widely requested in New Jersey listings.
How much do senior customer success engineers make in New Jersey?
Senior customer success engineers in New Jersey earn a median of about $139,010 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $91,370 for the lowest 10% to over $191,050 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire senior customer success engineers in New Jersey?
Employers hiring senior customer success engineers in New Jersey right now include JetBrains, AvePoint, and CentralReach, based on current listings on Migrate Mate as of November 2026. New Jersey's concentration of enterprise technology firms, financial services companies, and global pharmaceutical organizations means demand stays consistent throughout the year rather than spiking seasonally.
Which New Jersey cities have the most senior customer success engineer jobs?
Jersey City, Marlton, and Newark have the most senior customer success engineer openings in New Jersey. Newark and Jersey City benefit from proximity to the New York City metro and house the regional offices of major financial technology and professional services firms, while Princeton draws openings from the pharmaceutical and life sciences sector concentrated in central New Jersey's research corridor.
Are there remote senior customer success engineer jobs in New Jersey?
Yes, and more than most technical fields, because the role centers on communication, platform configuration, and strategic advisory work that translates well to distributed settings. About 74% of senior customer success engineer openings tied to New Jersey are remote or hybrid as of November 2026, reflecting how broadly New Jersey employers have adopted flexible arrangements for client-facing technical roles. Renewal reviews, executive business reviews, and onboarding sessions are the parts of the work most commonly handled fully remotely.
How can I get hired as a senior customer success engineer in New Jersey with little or no experience?
The most realistic entry path is moving into a customer success associate or technical support analyst role at one of New Jersey's large enterprise software or fintech employers, then building toward seniority internally. Companies like Cognizant and Conduent regularly hire associates with foundational technical skills and client communication ability. Completing a Salesforce administrator or platform certification before applying gives candidates a measurable credential that New Jersey hiring teams recognize as a practical substitute for years of direct experience.
Where can I find and apply to senior customer success engineer jobs in New Jersey?
You can find and apply to senior customer success engineer jobs in New Jersey on Migrate Mate, which lists current New Jersey openings updated regularly. Search by location or specialty to see roles matching your background, then apply directly to the ones that fit. No signup is required to view or apply to listings.
See All 37 Senior Customer Success Engineer Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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