Head Of Customer Success Jobs in New Jersey

Job Description

Join a world-class team at the forefront of innovation! As North America Commercial Bank Head of Cross-Currency (FX) Payments & Solutions, you will lead the go-to-market strategy for Cross-Currency payment solutions, including FX spot products and payment capabilities. In this role, you will work closely with teams across Payments Sales, Markets, Bankers to grow our FX wallet share and revenue with the middle market segment in North America. You will drive solutions to address evolving client needs and provide the voice of the clients to the Product organization to build innovative products, all while fostering a culture of innovation and collaboration. You will play a key role in building a leading Cross-Currency Payments franchise for the Commercial Bank and delivering value to clients. You will be part of a high-performing team dedicated to delivering integrated solutions and driving new business development.

Job Responsibilities

- Lead and execute the strategy to increase use of Cross-Currency payments solutions amongst our Commercial Bank clients.
- Drive product revenue and market share through innovative products and go-to-market strategies.
- Establish a data-driven analytical approach to uncover new client opportunities.
- Lead, inspire, nurture, develop, and manage a team of Product Solutions professionals.
- Partner with Payments Sales, Bankers, FX Sales and Service teams to promote products and implement new business.
- Establish objectives, key results, and KPIs to ensure product success.
- Collaborate with senior stakeholders across regions and functions—including Product, Markets, Sales to deliver solutions that meet client needs and drive new business development.
- Anticipate and address internal and external factors impacting the business.
- Maintain high levels of client satisfaction.
- Travel domestically up to 50%.

Required Qualifications, Skills, And Capabilities

- Strategic thinker with strong sales and solutioning skills.
- Extensive experience in banking (15+ years) with significant time in Cross-Currency Payments.
- Demonstrate a deep understanding of client needs and the competitive landscape for cross-currency solutions.
- Demonstrated ability to manage teams effectively.
- Drive change and manage stakeholders across multiple functions.
- Deliver superior presentation and communication skills.

About us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.